Second time I've came back to this dealership. Both times were terrible. Overpriced vehicles, I am definitely taking my business across the street to Auto House of Bloomington, there they have a brand new state of the art facility!!! read more

Sam Leman Mazda - Junk - Body Shops Near Me - Bloomington, Illinois

We bought a car three months ago and this is the fourth time we have had it in the shop. We found out when the dealership fixed our turbo they bought the incorrect one and installed incorrectly. So since than we have had to spend 1100 on wiring issues and now another 2000. They are aware and offered just to fix turbo and not the other 2000 issue. So we are now up to paying out half of what we paid for the car in fixing issues they caused and the car has been in the dealership every month since we purchased it and we have not driven it enough to get an oil change. The maintenance manager is aware of this situation and this is there best offer. Worst customer service ever. read more

I had an amazing experience here last weekend. My salesman Justin Schultz was awesome. These guys made the buying process very simple and painless. The hardest part was letting go of my old vehicle to trade for the new one. Along with the rest of the team I worked with. And the finance guy Moe was awesome as well. Awesome experience and amazing staff read more

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Incompetent sales team. We test drove the same car twice and negotiated a best price with sales manager Darrell. We spoke with salesperson multiple times about the same car. We agreed we wanted to move forward with purchasing and they switched the price back to full price saying it was for a different car not even on their lot. We never even looked at another vehicle there. read more

This dealership has had my 2019 Jeep w/17500 miles on it for 5 weeks now , and no one there has a sense of urgency regarding fixing my vehicle. Last Friday, they said "we can't figure out what's wrong, come pick it up". Imagine that, in other words they told me " even though I had an extended warranty, "tough luck pal"! We brought the vehicle home and my wife went to turn it off after parking it in our garage! All the lights inside the car started going crazy, just like in our original complaint. She turned the ignition off, pulled the FOB out, and the car kept running and there was no way to turn it off. So, a flatbed truck was called and it was hauled to the dealership and the engine was still running. I called numerous people at the Customer Complaint Resolution and no one answered their phone. I left two messages. After a satisfactory amount of time had passed with no callback, I tried a third time and did reach someone. I gave her my case number that I had received previously over a week ago, and we discussed my situation. I told we are now on week five without a vehicle.I told her we checked two times a week every week and the only answer was "Se can't figure it out how to fix it". She told me that wasn't her understanding. She said, they were told that the dealership was waiting for approval from a third party. Then said, the car will be repaired tomorrow. At this point, I wanted to hit something! Besides poor customer service, this dealership has no one with a sense of urgency, and somebodies lying through their teeth. Be careful dealing with this dealership. Don't buy from them, run away instead. . read more

I bought a car from Brandon in 2015. It was kind of your typical car-buying experience, but I got the car I wanted and have been happy with it. Since then, I've used the Mazda Service shop for the miscellaneous things you need - tires rotated, oil change, fender bender. They are the reason I love this dealership and will continue to use them. They let me drop my car off in the morning, then give me a loaner to take to work (Miata even!) and then pick my car up in the evening, which makes it so easy for me and I don't have to miss any work time. Recently, I locked my key and my spare key in the car while it was running. I called into the service shop to see if the car would stop running or if there was a way to jimmie myself in. Jesse cut me a spare key from my records and had a car runner take it to me within 20 minutes of my phone call. He saved my bacon!! Buying a car is a big deal and a major transaction. But I've seen a lot more of the Service guys than I have the dealership and I imagine most people do. For the years to come after you buy a car, I recommend Sam Leman. read more

Extremely professional sales and automotive service. The entire staff up front and in the shop care about what their customers are looking for and need. read more

Our experience was wonderful! We worked with Justin, he was so kind and really helped us find the vehicle we loved and looked for the best deals. We did not feel pressured like we had to make a purchase quickly, as we had felt at other dealerships. We would definitely recommended working with that guy and this dealership. read more

Thank you, Jacob, at Sam Leman Mazda! You were very helpful. We no longer needed our wheelchair accessible van. You and your manager, Jason, were willing to work with us and the wheelchair accessible van dealership to arrange for us to trade in our van with you and the wheelchair accessible dealer to buy it back from you. This is our 3rd car from Sam Leman, and we have had a very positive experience each time. THANKS! read more

Mistakes happen, and I understand that, but that doesn't mean I'm going to support a business after they make a big one. My car was sent here after a fairly major accident (hit at ~20mph from the side, pushed sideways up onto the curb). Mysteriously, a few months after I got my car back, I discovered that my tires (~3 weeks old at the time of the accident) had gone completely bald. Turns out that the shop had neglected to do a rear alignment on my vehicle. They were happy to replace the tires and fix the alignment for free, so kudos to them for that, and I'm sure they don't usually screw up this badly, but the experience guarantees that the Leman enterprise will never earn a drop of my money. read more

i was involved in an accident. the other guy had liberty mutual. LM stated this was the only Pre-Approved Auto Repair in the Blo/No area. The rep stated If i wanted to go somewhere else it would delay the repair of my car so I went ahead with Leman's auto repair. The communication was horrible. The repairman would constantly tell me he would call me as soon as they finished the estimate. the next call i recieved was that my car should be ready to be picked up tues/weds. this was also 3 weeks after my car had been brought in. either way, i was shocked. i thought i should have recieved a call before the actual work began. read more

Had literally THE BEST experience from Chris Kozicki. He was very knowledgeable on all of the cars I was interested in and hooked me up with an incredible deal. I couldn't believe the professionalism and the time he spent with me. (I am such a picky person and want what I want) I will buy every car from here on out with him. read more

So getting into an accident is quite possibly the biggest headache one has to endure, but Leman's got my car repaired quickly and my chevy cruise honestly looks better, than it did before I go rear ended. They worked out all my insurance stuff, and kept me updated as the repairs were completed, I would recommend them to anyone they take this stuff seriously. read more

I have made three trips to Sam Leman in the past four years. Each situation involved different arrangements for compensation (one by insurance, another by a self-insured business, a third out-of-pocket). In every case, I felt my vehicle was repaired quickly with quality and I was treated with respect by everyone involved. The only regret I have is that I didn't write a review sooner. That vehicle still rides like new and sports only normal five-year wear and tear. read more