The quality of service at O'Brien Hyundai matches the incredible quality of the cars they sell. They went above and beyond everything I was expecting! Mr. Shawn Phillips is very knowledgeable about the vehicles and takes the time to explain every detail clearly. He was always available to answer all of my questions with precision. You can tell he genuinely listens to your needs and delivers exactly what you are looking for. I also want to extend my sincere thanks to Mr. Kevin Burlin for providing clear answers and making the financing portion smooth, stress-free, and completely transparent. It was such a pleasure to be guided seamlessly from start to finish by a friendly and professional team. As a bonus, the dealership itself is immaculate, modern, and beautifully spacious. I highly recommend O'Brien Hyundai to anyone looking for a vehicle! read more

O'Brien Hyundai of Normal - Auto Parts & Supplies Near Me - Normal, Illinois

Another update: 5/18/2026 3/16/2026 dropped car to local dealership in Quincy, IL. I have not seen the car since. They have now replaced 2 transmissions, the engine, the axle, spark plugs, and now 2 catalytic converters. Still no help from the dealership. Talked to the GM on 4/22/2026. First thing he made clear was he was not going to help until I removed my social media post. I informed him when I made that post, it was removed within 24 hours so then he was willing to speak with myself and my husband. He ended the conversation with a promised return phone call. He has yet to call us back. I have reached out since via phone and email. All I want is for someone to listen to me and help me. I have been nice. I have been respectful. I have not found one helpful person within this company. I do not know what else to do at this point. read more

Terrible customer service. Don't be deceived by their claim of 2,000 miles or 2 months warranty because they are "better than the rest". Lied to me several times and then claimed nothing they could do. read more

They're not pushy, and it's a pleasant relaxed atmosphere. Michelle was a great sales lady. She set up everything in my car including my cell phone. I was approved in less than 45 minutes. I had left gone shopping and came back to do all the paperwork and was on my way home. read more

LACK OF COMMUNICATION, VERY POOR CUSTOMER SERVICE, & EXTREMELY RUDE GENERAL MANAGER!!! During 12/18/2025 thru 1/20/2026, I was in communication with various dealership employees: from Michelle McCaskey (Saleswoman); to Tyler McCarthy (Sales Manager); to Steven McCarthy (General Manager); to Kevin Burlin (Finance Manager); to Ryan Gremore (President) about the purchase of a particular preowned vehicle. I was forced to escalate things and speak to various sales employees including management due the lack of communication received. After finally agreeing on a Out the Door Price where I was going to pay the additional $895 Shipping/Delivery Fee, (not including my out-of-state tax & registration fees because this dealership does not include so I would have had to pay my state tax & registration fees at my local DMV) the dealership was unwilling to accept a wire transfer for full payment despite I was a cash paying buyer. Instead, the dealership wanted me to make a $1000 credit/debit card deposit over the phone to remove the car from being available. Additionally, they wanted me to mail a cashier's check for the remaining difference to them. It's 2026, this buying process, of mailing cashier's check instead of accepting a wire transfer, is very outdated. Most dealerships in the USA accept wire transfer especially for out-of-state customers as wires transfers are safe and fast. Mailing of cashier's check especially during Christmas/New Years Holiday time can result in a lost or delayed shipment. I'd expect this dealership to accept wire transfers since it markets itself for selling to out-of-state customers and offering delivery Service. During this Christmas/New Years Holiday time, a one-way airflight price (from New Orleans, LA to Bloomington - Normal, IL) was very expensive. I did not want fly to purchase the car in-person as the one-way airflight price plus gas price to drive car back home was higher than the one-way shipping/delivery option. Without any further communication, the dealership sold the vehicle to another buyer. BEWARE!!!! DO NOT PURCHASE A VEHICLE FROM OR DO ANY BUSINESS WITH THIS DEALERSHIP! LACK OF COMMUNICATION, VERY POOR CUSTOMER SERVICE, & EXTREMELY RUDE GENERAL MANAGER!!! I REPEAT....BEWARE!!!! DO NOT PURCHASE A VEHICLE FROM OR DO ANY BUSINESS WITH THIS DEALERSHIP! LACK OF COMMUNICATION, VERY POOR CUSTOMER SERVICE, & RUDE GENERAL MANAGER!!! read more

Recently purchased a new Santa Fe from O'Brien Hyundai. Kevin from Sales was personable yet professional and knowledgeable. Even with a test drive, trade in and financing were driving our new car home in less than 4 hrs. Overall had a great experience. Highly recommend O'Brien Hyundai. read more

I had a great experience! My salesperson, Dan, was very knowledgeable about my car. I purchased a slightly used 2023 Hyundai palisade calligraphy and I absolutely love this car! Highly recommend asking for Dan at a O'Brien Hyundai of Normal. read more

I recently purchased a new car from O'Brien Hyundai and had an overall great experience! I went through Michelle who was patient with me coming multiple times to test drive and I never felt pressured. I felt Michelle listened to what I was wanting and wanted to give me what I was there for, nothing more or less. Even when I went with a color different than I originally said I wanted she made sure to double check I was truly getting what I wanted! read more

Worst experience I've ever had at a car dealership or with sales period. We called earlier in the week to ask about a used Ram truck we saw online. All communication was with Michelle in sales. We told them that we were from out of state but we're interested in stopping by to see the truck. No warnings given, no questions asked. We sent a family friend in the area to look it over a few days before we drove. He went by the dealership TWICE and looked at it, FaceTimed us, and no one even approached him. We were hoping someone would so we could ask some questions, but nope. That should've been our first warning. Saturday me, my dad, and my husband drive in, meet Michelle with the truck. It's filthy, it's been on the lot for nearly 5 months and it's obvious they don't care about it (spiderwebs, dust, bed cover is collapsed in). Drove great. My dad who's worked in management of Jeep/ Chrysler/ Dodge dealerships for over 40 years came with us to help us. She completed dismissed him, didn't introduce herself to him, didn't offer a chair in her office, nothing. He was absolutely astounded at the treatment we got throughout this experience and the condition their used cars were in. We offer lower than asking due to the condition of the vehicle and how long its been there and she laughed. I've never been laughed at by a salesperson in my life. She said "there's absolutely no way, but I'll run it by our sales manager", left for a second and immediately came back and said "he's busy, I'm not even going to waste his time". She didn't even TRY to talk to the sales manager and disrespected our offer all in one swing? She also made a point to say "We won't even make money on this truck at this point, it's a week from going to auction". So she has no intention of even trying to make a sale, doesn't care about used car sales since she won't make as much, and doesn't care about potential buyers. We discussed why it had been there so long and why they had FIVE trucks all in roughed up condition and her excuse was "people keep trading them for Hyundais and I just can't sell them". I wonder why. She said "you're not even local so I can't even use services or have anything to offer you". So since we're not from the village of Normal, we're not worthy of a sale. Her exact words were "you're lucky if I can even put gas in the tank for you" on a truck that had the fuel light on before we test drove it. She then asked how we were planning on paying for it (no amount agreed upon, before we even agreed to buying) and we said cash and a private loan. She told us that they wouldn't accept that anyways since we were from out of state and that we would be required to finance through them. My dad walked out at this point, as me and husband tried to discuss this with her. She KNEW we were coming from out of state a week before, we had our financing lined up, and she throws this in at the last minute? At this point I don't think she wants to sell cars. I understand that the market has been labile and has been through some changes. But to not have ANY respect for potential customers, to laugh at them, force your dealership financing (a total scam), disrespect everyone involved, and not even try to work with your sales manager? The biggest waste of our time, we'll gladly go to another dealership and buy the truck we want. We will be reaching out to management about this experience and will let our family in Bloomington to stay far away. Absolutely sorry treatment. read more

I dealt with Steve for a few days (I live in the Chicago suburbs) before making the purchase. A pleasure to deal with him. I can only say good things about this dealership. Top notch service from Steve B. and then when closing from Derrick (finance manager). Place is also nice and with all you need if you have to wait for a bit. I would not hesitate to come back for another car here! read more

O'Brien Hyundai of Normal - Mitsubishi i-MiEV from O'Brien Hyundai in Normal IL - Auto Parts & Supplies Near Me - Normal, Illinois

I bought a used sonata from them and the salesman was great, but I thought it was kind of odd he said it was common for people to only turn one Key fob in. Then a week later I was putting groceries in my trunk and the mat collapsed only for me to find out there was no spare tire. They also removed the floor mats. This car was in amazing shape otherwise, which led me to believe they removed all the things they could to charge me later on. When I went back the lady even mentioned a foam block they put in place of the spare tire. They included a 12mo warranty for the drive train. During an oil change near the 12month mark they informed me that the "oil feed line" to the turbo had a leak. It seemed odd that the turbo would need oil, but I'm not vin diesel. I then get a call with a whole explanation of how the turbo is not a main part of the engine so it's not covered under the warranty. You mean to tell me the air intake to the engine isn't part of the drive train ? This started sounding really odd so I took it to the repair mechanic I've been using for years who confirmed there is no oil feed line to a turbo just coolant. He looked the car over and informed me there was a leak in the seal of the head gasket, which would be a much harder claim to deny. So I was intentionally deceived by the dealer to avoid doing warranty work using the warranty that the salesman was so extremely proud of. I thought I finally had a great experience buying a car, but the after experience was awful. read more

Thanks to Josh I got my brand new Elantra hybrid. He made the process very fast and easy for me, highly recommend going here

Look at the dates posted in critiques. Purchased a new 2012 Hyundai Sonata HYBRID,At this dealership. Cash down. Excellent experience. Drove many times from Danville for service Excellent. Then ,,,dealership changed hands. Service dept lady retired. 75000 miles ,40 + mpg hwy common,1set new tires 1 alignment ,oilchanged religiously,wiper blades, that's it. Excellent car. Dealership owner change bothers me . I don't trust Any DEALERSHIP. CHECK THE DATES ON COMMENTS. read more

Our experience with this dealership was extraordinarily bad. Our sales rep (Roy) at first seemed genuine and down to earth. We test drove a vehicle that he said was just driven by the manager. The car still had MSRP sticker in the window as a new car and had a total of 3100 miles (Genesis G70). We informed him that we were interested in leasing through Genesis. "No problem" he said. After we came back inside he of course went to talk to GM and came back to tell us we could not lease the vehicle as it had already been titled and would not qualify for the program because it was considered a "used vehicle". He then offered to show us other cars but we had decided on a particular color scheme and did not want to be swayed from that. He then offered to "locate" a car for us- to which we agreed. After finding a vehicle matching what we wanted he stated that we would have to pay an extra $1000 for them to bring it to this dealership. We declined , saying that we could locate our own vehicle and pick it up ourselves. He told us "there are no vehicles in the state". We said thank you and started walking to our car. Before we could get to our vehicle he ran out to us and said his GM would waive the $1000 relocation cost. We went back inside and he told us they would need us to pay $1000 and they would begin a search. "Apparently" the vehicle we wanted was not available. We again declined and left the dealership with him imploring us to please talk to his GM before we left - ugh- no thank you. When we returned home he now called us to ask if he found a vehicle would we be interested- I told him ti go ahead and look but we would be looking for our own. At some point I decided to check the outright sale price on the first vehicle we had driven - the previously titled 2022 G70 with 3100 miles. The original MSRP sticker had the price at 45075- I search Edmunds and found the value to be around $35k. He said his GM would not take anything under the MSRP sticker price - at this point I ended our relationship and informed him that I had no confidence in the integrity of him or the dealership. That afternoon located the exact car that we wanted - in St Louis- a 2:15 drive from our house. Great experience at this dealership as we were able to work out price and lease info over the phone and the car was ready for pick up when we arrived. Steer clear of OBrien Hyundai- your money will go further elsewhere. They lied to us on so many occasions-it us experiences like this that give dealerships a bad name. read more

I NEVER leave reviews but I feel this was warranted. I called this dealership and spoke to a young lady on the phone after I pressed 2 for sales. I told her I'm not sure who I need to talk to but I was wondering if they are one of the dealerships who would honor the IRS tax credit for electric vehicles at the point of sale because only certain dealerships will do that. She said she doesn't know. I then explained it to her a little more to try to see if maybe she'd look into it a little more for me because she seemed like she just didn't know what it was. After explaining it more, telling her that I was interested in buying one of their electric vehicles, and asking if she knew someone else in sales that could potentially answer the question for me, she still proceeded to say she doesn't know. She clearly didn't care about my sale from her tone and she put in zero effort to find out any information about my inquiry. Just from this one phone call they lost a potential sale. Not sure they can even call themselves a dealership because they do not care about selling their cars. read more

Thought we made a reasonable offer on a vehicle and the lady literally laughed in our faces. She went to bring it up with the sales manger but came back a minute later saying he was busy and it wasn't worth asking him. There was no negotiation at all on a used vehicle that was sitting in their lot for almost five months. There are more examples of why this was a bad experience but I don't want to waste more of my time. Needless to say it wasn't a good experience. read more

Just bought my first car from a dealership. Steve Bowers made it sooo easy and fun. He really cares and you can tell, make sure to ask for him when you go! Thank you Steve!!! We will definitely be back in the future!!! read more

O'Brien Hyundai of Normal - Auto Parts & Supplies Near Me - Normal, Illinois

These folks are not interested in selling cars for a fair value. They rely on less informed consumers to make their money. Will buy future cars from other dealers even if it means going out of town. read more

This was our first time purchasing a new vehicle, and I must say that Obrien Hyundai was awesome. We worked with Roy Topp, who we absolutely loved. He seemed to not just care about what care we bought, but was invested in our own personal lives. In fact, I just got off the phone with him as he asked about our most recent trip we took! We can't wait to continue working with the service department, as we have heard nothing but great things. I highly recommend if you are looking for a car here, ask for Roy! He is the best! And of course, we love our new 2022 Sante Fe! read more

Just wanted to take a minute and sing the praises of the O'Brien Hyundai of Normal service department. They're always fantastic, but I just recently noticed a problem with my Sonata. I called service, and spoke with James. I described to him the issue, he knew exactly what the problem was and told me to come right in. Upon arrival, he got my car up on a lift and resolved the issue in less than 10 minutes. I cannot emphasize enough how wonderful their service department is. If you are on the fence about purchasing a Hyundai, please know the service department goes above and beyond and should be considered a valuable perk when purchasing a Hyundai. Highly recommend. read more

If you go to Extreme Motors Hyundai in Normal and are looking for a good sales experience then be sure to ask for Michelle. She didn't rush me at all and was more than happy to ensure ample time was allowed for numerous test drives. What I love about Michelle is that she doesn't pressure you or call you every day and harass you like some of the weirdos at other dealerships. She will always do her best to get you the right car at the right price. And although we weren't able to find the deal we were looking for I was very happy with the entire experience. I would highly recommend that anyone seeking a new or used vehicle in the area should give Michelle a call so she can guide you through the process. Thanks again for the great service! read more

I appreciate Steve Bowers and everyone at the Hyundai dealership for being so helpful and friendly.

I must say, this team knows how to put the customer first. I should begin by saying that we love Hyundai vehicles. Our last 4 have been Hyundais (2 Sonata and 2 Santa Fe). I say this to explain that we love the company. Now let me explain why we love this dealer. First, and foremost, their service department is the best we have ever dealt with. They actively work to build a rapport and relationship with each owner, and do what they can to make the experience satisfactory. Even if you don't buy a vehicle from them, take it to them to be serviced! Now, their sales team. As I said, we've had 4 Hyundais, but only the last two have been purchased from them. Our first was not purchased due to a less than satisfactory experience with a salesperson that was not customer-centric. The second was because they did not have the specific used vehicle we wanted. Our last two vehicles, however, have been the most painless purchases we have ever made. Not only did they offer several options as far as vehicles, but the negotiation process with both vehicles was without all of the "let me check for one more discount" back-and-forth that happens at some dealers. You can quickly get them to the "This is the payment amount we want per month" and they will do everything in their power to get it there. As long as Hyundai keeps making vehicles that we are happy with, we will continue to use Extreme. read more

I have owned my 2019 Hyundai Santa Few for just about a month... It was considered used with just a little over 5K miles on it, but it has been a dream! I worked with Nicky Theis, who was newer to the dealership, but he helped tremendously with my husband and I as we toggled back and forth between a couple of different models. We walked through the lot on a Sunday and on Monday stopped back in and were there well after closing, but no one tried to rush us along. This past month has been so fun cruising around in my new Santa Fe from Wisconsin to St. Louis to Chicago, it's a beeze! Thank you to everyone at the dealership! read more

We recently purchased a vehicle from Roy Topp at the O'Brien Hyundai dealership in Normal. If you are looking for an honest salesman who is knowledgeable, low key and helpful, be sure to check him out at 309-664-1222. The process was painless! read more

While visiting the area from out-of-state our 2012 Sonata had a small problem - the brake lights would not shut off even when the engine was off. Not wanting to risk a dead battery we called O'Brien early last Monday morning to ask if they could help us. Even though they were quite busy they said "yes". They looked at the car as soon as my son brought the car in and they got to work immediately. They found the problem and fixed it while he waited. They also noticed that it needed to have 2 recall items fixed so they did that too! This is the second time they took performed emergency repairs while visiting Bloomington. Brandon was quite accommodating and took excellent care of us. He saved our trip. We certainly appreciate their willingness to make room in their busy schedule for us out-of-towners. read more

I just bought a vehicle from O'Brien Hyundai of Normal and had such a wonderful buying experience. I am loyal to and always will be loyal to the Hyundai brand this is my 4th Hyundai Elantra and I just love the car and the rebates and offers that Hyundai has makes it a no brainer to go with a new car! Steve Bowers was so excellent to work with! When we took the car for cruise and I had my million and one questions he was able to answer them all and show me how everything worked! It was like buying a car from a long time friend and gave me some good advice for the future on non car conversation as well! Jason Mckeon also was a big part of my great experience with buy my car and getting me the deal I wanted. Derrick Jones the business manager was also a great part of my buying experience and welcomed me and was so friendly. I will definitely be referring my friends to this wonderful Dealership! read more

Do not go here. They messed up my oil change resulting in me having to buy a new engine costing me tons of money and time. They seem nice until you confront them with the problems they caused. After that they are rude and arragant and ignore anything you have to say. read more

Purchased the new 2020 Hyundai Venue at O'Brien Hyundai of Normal. Mike Duckett and Steve Bowers were great to work with. They took time to show me several models that I was interested in. When I decided on the Venue they didn't have the trim package I was looking for but they very quickly located and brought one in for me. The gave me a fair price on my trade in and made sure that I could take advantage of any rebates that I qualified for. Just a great experience overall! No need to go to any other dealer. read more

Just bought a car from Steve at O'Brien Hyundai, what a great experience. The process was painless and easy. Steve was fabulous to work with, as was Karen their finance person. I'd highly recommend O'Brien Hyundai of Normal. read more

I just bought my Yukon Denali from O'Brien Hyundai of Normal, IL. I am so please with my new car. Kevin "Gator" Burlin was an awesome salesman. He was not pushy. He was very helpful in the process of finding my new car. We drove two and a half hours to see this car. We were not sure if we wanted the car until we got there. And he went above and beyond even though he knew it wasn't a done deal. Great guy! I recommend going here for your new and used car needs. My husband and I will be back for all of our new car needs from now on. Also Greg Miller the sales manager was fantastic. I couldn't be more please with my purchase and with the sales staff at O'Brien Hyundai of Normal IL. Thank you guys!! I love my car!!! read more

Amazing service department. Driving thru Illinois and hit a monster pot hole blew two tires, called dealership and the service department was about to close but they were willing to stay open and help. Christmas miracle! read more

When shopping at O'Brien Hyundai, I would highly recommend Karli Mammenga for your sales associate. Steve H. Normal, IL read more

They sold me a demo car saying it as a new car and that's the biggest lie one could ever say while selling a car. They didn't even deliver the car with full tank of gas but instead gave me some money which was not enough for a full tank. When delivering the car they didn't clean the car properly and I noticed half smoked cigarettes in the car lying beside the seat. They didn't give me the second key and I had to drive hundreds of miles to their store to get the key and that's all because of their wrong information. If you happen to buy car from them then be careful with the business manager and the sales guy. I would never recommend them to anyone. Its a waste of time and money. read more

I recently bought a car from Extreme Hyundai in Normal. I cannot sing their praises enough. I love my new (used) car and appreciate the fantastic customer service. Steve Bowers was great to work with. He even took the time to make sure I knew how everything worked, such as showing me how to connect the bluetooth with my phone. The sales manager, Jason McKeon, also made the buying experience great! I definitely recommend purchasing from this dealership. read more

I had to change my review based off some events that occurred! I was thinking of another vehicle for my husband. However my brother passed away and was waiting for some life insurance money. Steve was a little too insensitive. I felt pressured during that whole process. I would get texts asking "how's things with the coroner?" I mean it was more in depth with that. I felt it was too insensitive. He made it seem like I was made of money which I am not. My mom had to borrow out of my trust to help with my car. Steve kept pressuring me to get in touch with my mother to bother her for more. I told him that she has nothing. I was ready to get another vehicle with them until the insensitivity. Overall, I felt pressured and no salesman should be pushing someone that hard. The fact that I lost my brother so recently he made it sound like its forget how she feels I want the money! When we told Steve we were not going through with the deal he had a nasty attitude and my husband had told him twice he turned in his other vehicle. Clearly he was not listening to what he was saying. I mean I got a vehicle from them but if I would have seen this behavior before the deal went down, I would have went somewhere else! read more

My husband and I recently stopped in to LOOK at a Hyundai Elantra. We were greeted on the lot by Elijah. He took a lot of time patiently answering questions, explaining differences in the cars, and most importantly listening to what I was saying I wanted or didn't want in a car. No pressure, no swaying me to try to talk me into more than I wanted. We decided to price the Elantra....still not intending to purchase a car that day. What we got was a price we absolutely couldn't pass up. Add that to the cleanest service center I have ever seen and the most polite, knowledgeable, and accommodating sales team we've ever experienced. They are so awesome that not only did I drive home in a new Elantra....my husband drove home in a new Sonata as well! We are thrilled that we decided to stop in to "look"! Thank you Elijah, Steve and Lee for such an awesome experience! read more

Warning, do not use this dealership. Very poor customer service in repair shop. You will always be wrong and just a dollar sign. read more

As a past employee I was discussed by the accepted practice of how to lie manipulate and distort the truths about rebates and the price of the cars. I must apologize for the lies I told and the manipulation of services and rebates. However., the lies I told was only conveyed by the Sales Manager of the dealership. To all of customers who I was told and trained in being dishonest with, Please accept my sincere apologies. read more

They only nice when you buy a car. When I walked in they were rude. Talk like they are superior. Unfortunately my business will go else where. Although previous reviews were great that was not my experience. read more