Hard pass on this place. The manager is your typical sleazeball car salesman stereotype. He will…read moretry to rip you off anywhere he thinks he can. I took a trip only to look at a car and have my current vehicle appraised. I made it abundantly clear I wasn't able to purchase at the time. I was still pushed into a test drive and brought to the sales desk. The Manager said my car was only worth $225, stating the transmission was slipping and the engine was misfiring. All of which is so completely and obviously untrue I could not believe it (I had also gotten it appraised elsewhere for 10x that). The car still has half its engine life left and has had it's transmission serviced at proper intervals. Then they pulled my credit after explicitly being told not too. Even after all that, they have the gall to say "I'm doing everything for you, why cant we make a deal?" Look elsewhere.

I bought a vehicle from O'Brien Mitsubishi in 2019 before it was downgraded to the Greenbriar…read morelocation and the Palace of Genesis took its place. (In case you're wondering, Genesis is the jazzed version of Hyundai--but Genesis models are undergoing recalls for serious fuel pump problems and stalling, so its not all that jazzy after all.) The car I bought was right for me but the finance manager saw himself as a "Top Gun" figure who could out gun everyone. He sold me a service warranty under the claim that I wouldn't have to pay for it because, as he implied, it would be rolled into the loan. Not true, so I later went back to cancel the warranty. He was surly and sullen and was so angry he refused to give me a copy of the cancellation documents, and later I had to ask the general manager to provide them. I made it clear to the dealership that this was bad business and asked to have my removed from their email list. They said they would but this didn't happen, and I had to have a long email exchange with their junior online person. Eventually, they unsubscribed me after about a dozen emails. I also asked them to remove me from their postal advertising mailing list. A few weeks later, I got an advertisement from Ryan Gremore, the president of the O'Brien group, that was addressed to the Mitsubishi general manager and it went like this: "Hey Steven, do you know I can reach this customer? I want to buy his vehicle." That was unbelievably lame and juvenile, and I called the number provided for the general manager, only to find out he was "in a meeting" (three times!) and finally, a recording said the number was non-functioning. Just another slick move to evade responsibility while trying to make fast money from the public. I eventually made phone contact when the general manager saw a review I left and called to say that he was sorry for any "misunderstanding." I asked him to remove my name and address from their system and to never send me another advertisement by postal or email. He said they would do so, and I thought I would close the books on this slick, deceptive car dealership. A few weeks ago, another advertisement from O'Brien showed up in my mailbox. You have to admire this sort of incompetence because it shows a sort of moronic persistence. If a dealership can't get something this simple right, what are they going to do to your car? (Check Reddit commenters and you'll find out.) I've had the great pleasure in the past couple years of helping several people NOT buy a car from O'Brien. There are other places to buy a car. Make sure it's not O'Brien because they will upsell you, trick you, and then fake you out at every step of the way. There's a pattern here: be slick and use tricks, move inventory, and squeeze out as much as you can. Buyer, beware. O'Brien gets one star only because Yelp does not allow zero.

Car buying was fine but the car had a problem and the general manager wouldn't even consider the…read morepossibility that they'd made a mistake.

I can't say enough good things about this dealer service department. I'm in a wheelchair and they…read morebent over backwards to help me get what I needed, even though they were so extremely busy. I have been to many dealer service departments; this service department puts all others to shame. I would recommend them without a doubt

Beware. Salespeople…read morewill give you a high price, your fourth color choice (yes, they push you for 4 choices), not report your car to the state for registration purposes, and never give you the time of day in service. The worst experience I've ever had.

Ian was great. very clear and helpful. He was able to identify the problem and got it fixed…read more thanks.

I was traveling from Crystal Lake to Springfield and the AdBlue no restart in 150 miles light came…read moreon. Being over two hours away from my usual Audi dealer I stopped here. I have never experienced such incompetence and inconsiderate behavior. I obviously didn't have an appointment as this was an emergency situation so I wasn't in their system and because I didn't have an apartment they couldn't put me in their system. They didn't have any technicians available to look at it and that is understandable as I didn't have an appointment. I have never needed an appointment for a top off at the two Audi dealer I usually go to. They finally agreed to top it off but were going to charge me for the AdBlue. I have never in 4 years paid for AdBlue because it is covered under my TDI warranty. They suggested I go to Walmart and buy deff and they could put it in if I didn't want to pay them for it. I asked if it was possibly a sensor or something needed to be reset since I just had the AdBlue filled two days prior. They again said they didn't know and there was no technicians available to look. Finally they agreed to do me a favor and top off my AdBlue and not charge me. As expected it was full. So my option was to drive it back home and not shut it off because it won't restart. At no point did they offer to take my car and look into it. At no point did they ask if someone could come get me and they would look at my car when they had time. They were perfectly content sending me back in the road with a car that would not restart. I drove it back to my dealer and made it with 10 miles to no restart. On a personal note I was concerned I would be stranded and went to the closest dealer thinking they would be able to help or at least offer some suggestions. Not only did they offer very little help they were also very unsympathetic. They more or less said we can't help you go to Walmart and fix it yourself or start driving home and don't shut it off. At no point did they offer a "sorry we can't help you" I do believe they were busy and unable to look at my car at that time but a little sympathy for this unplanned emergency would have gone a long way. My usually Audi dealer just called and told me it was a software update that was the problem. A simple quick fix that could have been looked up or even done in the amount of time I spent arguing with the two service representatives.

Another update: 5/18/2026 3/16/2026 dropped car to local…read moredealership in Quincy, IL. I have not seen the car since. They have now replaced 2 transmissions, the engine, the axle, spark plugs, and now 2 catalytic converters. Still no help from the dealership. Talked to the GM on 4/22/2026. First thing he made clear was he was not going to help until I removed my social media post. I informed him when I made that post, it was removed within 24 hours so then he was willing to speak with myself and my husband. He ended the conversation with a promised return phone call. He has yet to call us back. I have reached out since via phone and email. All I want is for someone to listen to me and help me. I have been nice. I have been respectful. I have not found one helpful person within this company. I do not know what else to do at this point.

Terrible customer service. Don't be deceived by their claim of 2,000 miles or 2 months warranty…read morebecause they are "better than the rest". Lied to me several times and then claimed nothing they could do.

We bought a Sienna and a Tundra from Sam Leman, both for Nick McNeely. He was very knowledgeable…read moreabout both vehicles, walked us through any questions we had, and provided a no pressure purchasing experience. I Would highly recommend visiting Nick at Sam Leman for your next Toyota.

I was impressed with this dealership when we first bought our 4Runner five years ago. They went…read moreabove and beyond to get me my vehicle. Now they sent me a rude email asking me to sell them my car because they have a customer looking for one. So? It's not my responsibility to sell my vehicle I love because a potential customer wants one. I replied back with NO. Then instead of accepting said NO, they decide to send texts. if I wanted to sell my 4runner (which I don't) I wouldn't go that far away from my home. there are toyota dealers closer to me I could unload my vehicle. Overall they aren't a bad dealership but I'm unimpressed with their recent behavior. They shouldn't be going through previous customer's information begging them to sell their car to them.

My girlfriend took her car here to get the turbo charge replaced. She was told it would take 1…read moreweek. It took over 2 weeks so she couldn't travel home for thanksgiving. This is somewhat understandable but there was no apology. Upon picking up the vehicle she was kept waiting. She heard the workers talking about some drama about the vehicle. They left the lights on and killed the battery so it wouldn't start. She asked what the problem was and was told "we're just warming it up for you". When she finally got the car, the battery light was on. She went back in and asked why it was on. They said "that just happens sometimes when you haven't driven it for a while". She drove it to her apartment and out of curiosity, tried to turn it back on. It wouldn't start. Making a mistake is one thing. Trying to cover it up and causing further distress to someone without a vehicle is another. They gave her a rental vehicle for the day as compensation for full transparency, but even after this never admitted fault. If she wouldn't have overheard them talking about it, she never would have been the wiser

Absolutely terrible experience. Oscar is a scam artist and terrible to work with. Was charged $1850…read morefor replacing an oil cooler. $1650 for valve cover gasket. $800 for fuel injector O-ring. All for a 2013 passat TDI. Another volkswagon quoted me for a third of the price. STAY AWAY AT ALL COSTS

After an absolutely terrible experience at the BMW dealership in Bloomington, IL, I was ready to…read morehead back home. A family member convinced me to make one more stop at Mercedes Benz of Bloomington. Best decision I ever made! Professional Sales Consultant Kelsey Phelps completely changed my day! She was absolutely a breath of fresh air! She LISTENED to what i was looking for and worked with me to come up with an amazing leasing deal for a beautiful, new 2023 Mercedes GLA 250 mild hybrid. If you are looking for a vehicle, please go see Kelsey! She will do everything she can to work with you. Additionally, her personality is amazing, which adds to the buying experience. The whole team at the Mercedes dealership was beyond great to work with!

EXCEPTIONAL SERVICE provided by my salesperson Ken Brown. One of the most easiest car buying…read moreexperiences I've ever had. Did my research prior to coming in, test drove the vehicle I was interested in, negotiated price, received great trade value for my 2017 GLS 450 and was able to walk out with keys to my new vehicle in my hand within a few hours.....Hassle-free!!!!! Ken went above and beyond and provided the best service ever. For a certified Mercedes Benz, I am extremely satisfied with the warranty coverage, the overall great service I have received AND will receive....as well as being worry-free. Ken Brown, thank you so much and a big shot out as well to the Finance Department as well. If you are looking for a vehicle ...especially a Mercedes Benz, I promise, this is the place to go. Dealership is 45 minutes away from me but totally worth the drive. You will not be disappointed. My experience was amazing. Thank you, Leader Automotive