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    O'Brien Honda

    2.6 (45 reviews)
    Open 7:30 am - 6:00 pm
    Updated 2 weeks ago

    Services - O'Brien Honda

    Auto diagnosis or inspection

    Auto loan

    Auto maintenance

    9 More Services

    Oil changes

    Auto repairs

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto steering and suspension repair

    Auto transmission repair

    Routine automotive maintenance

    Transmission leak inspection

    O'Brien Honda Photos

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    They blamed me saying I ran over a parking block.  Pretty sure I would know if that was the case.  Don't trust them!!

    I'm not typically one put a business on blast, but I have NEVER been so disgusted with a car dealership as I am now. I've been a customer of Brad Barker Honda for a really long time. Well, as we all know, he sold out to the O'Brien group. My CRV is 16 months old and has about 15k miles on it. I recently had some issues with my tire pressure light coming on, so naturally I go the dealership to find out if I had a nail or something in it. It was due for an oil change anyway, so the next day, I dropped it off to get serviced. I get a call 3 hours later telling me that there's no way to fix the tire because there were several spots that were causing the tire to lose air. Next, I'm told that I need 4 new tires. Keep in mind that my Honda is a 2021...I've only had it for 16 months. Needless to say, it didn't go over well with me. Having owned Honda's for the last 16 years and have never heard something so ridiculous. After talking to the GM, he tells me that he will use his gauge to see if they need replaced..sure enough he said they did. I was already quoted almost $800 for 4 new tires, alignment and whatever else they do. No way in hell was I ok with any of this. Mr GM then tells me that he will do some sort of calculation with the mileage and the wear on the tires. He comes back with around $400ish. Clearly I have no choice at this point, so they put 4 new tires on and did the oil change and sent me on my way. The very next day, my tire light comes on again. I was hot at this point. I pull back into O'Brien Honda and the guy checks the air pressure and I guess the right front had way more air in it than the others. So...your guys just put BRAND NEW TIRES ON and don't know how much air goes in them...wtf!! Fast forward to 2 weeks later to today. I'm out working my second job and while driving...I hear this terrible noise coming from under my car. I pull over to see what was going on, and there was a large piece of metal that is supposed to be securely attached to the underneath of my car, hanging down. To say I was pissed is an under statement. I call one of my friends that used to worked for Brad Barker to ask what it could be. I send him a picture of it and he said that when they changed the oil, they forgot to put the clips on said metal pieces and it was now dragging under my car. I had to drive to Downs to deliver the order and back going only 14 mph. I was scared that it was going to fall of. So I lost out on making money because I needed to park my car. Tomorrow is not going to be a good day!! I will NEVER buy another vehicle from O'Brien!! They have destroyed what used to be a great dealership. Long story short...DO NOT BUY A VEHICLE FROM O'BRIEN AUTO GROUP!!! Looks like this girl will be going back to driving a Toyota!!

    Lesa B.

    We just bought our first Honda- a new oddessey van and had the best experience. Mark Brumfield was fantastic to work with from the moment I called to inquire about a van until we picked it up. He was quick, efficient and no nonsense. It was the best car buying experience we have ever had. I'm pretty sure he was helping multiple people everytime we were there, but we never knew because he made us feel like his top priority. 5 stars!!

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    16 years ago

    Great service, very helpful mechanics--ted keller is the guy to see!

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    Page 1 of 2

    Ask the Community - O'Brien Honda

    Review Highlights - O'Brien Honda

    We have purchased several vehicles from Brad Barker and have always had awesome experiences and great vehicles.

    Mentioned in 14 reviews

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    This was the first time buying a car, and I am so glad I finally ended up at Sam Leman Chrysler in…read moreBloomington. The entire establishment was very clean, and had a very friendly environment. They offer drinks to you as well which was a nice touch. I worked with Suzi Williams directly and she is absolutely amazing. So very sweet and easy to work with. She really listened to what I wanted, and didn't pressure me into any decision which I thought was very nice. She even gave her personal cell and wants me to call her if anything is wrong with my new Jeep! She said this is a relationship for life and not just during the car buying experience. Truly loved working with Suzi, she treats you like family. I cant say enough nice things about this place..buy your car here you are in good hands!

    Do NOT purchase a vehicle from this dealership or get any service work done. Daughter's car went in…read morefor service in October and they recommended replacing 2 tires. Replaced tires since she lives in St Louis and wanted to make sure vehicle was maintained before winter. They ordered wrong size tires and still put them on vehicle. Luckily, we noticed wrong size as soon as picked up vehicle, as she was driving back to St Louis that day, and found a more reputable shop back in St Louis. Oh, they also damaged tire sensor. Currently, husbands new 2025 Jeep Grand Cherokee has been in service for a month, due to a battery that won't keep its charge. They have no clue what is going on and was advised they will keep the vehicle until they can resolve issue. So, could be another month or longer....

    O'Brien Honda - autorepair - Updated May 2026

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