I had an absolutely horrible experience with Route 66 Towing LLC in Pontiac. We called them Sunday…read moremorning after I accidentally locked my keys in my car at Walmart. We had no spare key or way home, so we paid $156 over the phone for a lockout service. When the employee arrived, he used an air wedge and long-reach tool to try to unlock the car. He was having difficulty getting it open and was pulling hard on the inside driver's door handle with the tool. While doing this, the soft rubber protector on the end of the tool flew off onto my driver's seat, and the exposed tool slapped back with heavy force into the upper driver's-side area of my windshield. We then noticed a large crack coming from the same area where the tool had hit. I immediately pointed it out to my boyfriend while the employee was still there. My windshield was completely intact before this service. I also have multiple timestamped photos, including pictures from about a week beforehand, clearly showing the windshield undamaged. We called Route 66 within about 30 to 45 minutes afterward and explained what happened. The owner immediately argued that it wasn't possible for the windshield to have been damaged that way. After speaking with her employee, she called us back and said he denied damaging it. She agreed to meet us at their shop the following morning. She was late, and when she arrived, the interaction became extremely unprofessional. She raised her voice, repeatedly talked over us, accused us of potentially lying, and kept insisting there was nothing we could prove because we didn't have a video showing the exact second the windshield cracked. My boyfriend repeatedly tried to explain that we understand accidents happen and that we weren't trying to get anything for free. We were perfectly willing to pay the $156 because they did unlock the car. We simply wanted the windshield returned to the condition it was in before their service. Her only proposed "compromise" was refunding the $156 lockout fee instead of addressing the windshield. During the conversation, she told us we must be mentally incapable of understanding her and even told my boyfriend that if one of her guys were there, they would beat him up. We eventually stopped arguing and asked for their insurance information so the insurance company could investigate. She initially wouldn't provide it and repeatedly told us our claim would be denied. She eventually gave us the name of an insurance agency and agent rather than the actual insurer. We later obtained the correct insurance information ourselves, and a claim is now open. As we were leaving, she even made an irrelevant comment about us "probably being liberals." The entire interaction was bizarre and incredibly unprofessional. Accidents happen. My biggest issue is how this was handled afterward. My windshield was intact beforehand, we noticed the damage during their service, and we simply wanted them to professionally address it and allow their insurance company to investigate. Instead, we were accused of lying, insulted, threatened, and had to push just to obtain insurance information. I have timestamped before-and-after photos and will be providing everything to their insurance company. Based on my experience, I would not use Route 66 Towing again and would not recommend them.

This woman has to have the worst attitude I have ever seen ! Those who know my husband know he is…read morethe nicest, polite person especially to strangers! Today while trying to pick up our car from Route 66 towing this woman provided us with the worst customer service ever! Her tone was rude and nasty from the minute she stepped out of her truck! Snatching documents, cussing and calling me names, I did have my own choice words for her as well! I'm not the type of person to let people talk to me or my husband in a disrespectful way especially once she was trying to kick me off her property without giving us the car, when all we were trying to do was pay her so we could leave ! I'm not sure if she doesn't like black people or if this is just her natural personality towards the public. She did change her tone slightly once she knew I was recording her. Whoever the owner of this business is (if not her) should strongly reconsider the type of person they employ! I wish I could upload the video here So everyone could see her behavior

I bought a new trailblazer and the check engine light came on. When I called service department…read morethey couldnt get the car in for a few days to check diagnostics. The car only has 13000 miles. I guess I have to hope its nothing significant and I can keep driving it.

When I have to take my vehicle to be serviced, I'm always confident in the quality of service I…read morereceive. Barker Chevrolet is an excellent dealership and a leader in their craft. They set a bar for excellence!

Great place to have your car worked on... are they switch the tire for me which would be my second…read moretire for me with them they didn't give me no junk Tire they gave me a good Tire both tires... about 20 minutes later I was already home stuck my phone in my pocket it accidentally called them as soon as I heard their voicemail I hope the phone in about 2 minutes later they called me back to make sure I was all right that I made it home so happy they checked up on me

C&C Auto is a WONDERFUL company!!! I got stranded on the highway, two hours from home, and my car…read moreended up in C&C's garage...they had it fixed within 24 hours and they were absolutely the blessing I needed in such a conundrum. They are some of the kindest folks around and they are very genuine and fair with their pricing. They worked tirelessly to find out what was wrong with my car, and communicated with me every step of the way. They even drove across town to pick me up to retrieve my car at the end of the day because I couldn't get an Uber! I told everyone I know how wonderful they were when I got home. I highly recommend their service. 5/5 would ask for their help again!!

These guys are so honest!! I took my car to carx and had the oil changedc8 months ago they told me…read morel needed $2500 work needed. I drive a Mercury Monterrey 2005. Twin Ciry put a sway bar and boots on for $500. Then in Aug. same thing again l went to carx because of 21 point coupon they said l needed new ti-rods for front end. I went to Twin city going to have them do the work and they said they are fine no charge. Now, l am going to have them work on our business trucks because of their honesty and reasonable prices. Do not go anywhere else! S.. Kern

They will get it done fast and are smart but expect too overpay for simple stuff I paid 600 to get…read morea wheel bearing replaced probably could have done it myself for abt 200‍

Dave has serviced my 4Runner since 2016 when I bought it used. He has done water pump, brakes,…read morebelts and whatever else came up. He has also done work on my Outlander and Mazda. Always quality work at a fair price.

From the owner: David Wilburn founded N Street Auto in 2007 with a simple mission: To keep Illinois drivers safe…read morewhile on the road. If you've got brake or exhaust issues that need to be taken care of, we're ready to do a job well done. We do mechanical repairs of all types, from brake lines to engine, suspension, steering, and more. We bring years of experience and a keen eye for detail to every repair, and we only use the highest-quality parts from reputable brands. Our main priority is making sure you're driving a reliable car, which is why we go above and beyond to provide superior customer service from start to finish. When it comes to riding well-maintained vehicles, we're proud to be a company you can trust.

They were incredibly clear and concise, pulled zero punches in telling me my car is unsafe to…read moredrive, and rather than just quoting me a cost of repairs, explained the issues and showed me in detail what was wrong with it. 100% recommend these guys to anyone who doesn't know a lot about cars and would like to.

What a great local business! Saved my butt today sliding me in to do a quick valve stem…read morereplacement! Would definitely recommend supporting this local business.

My BMW broke down with a transmission oil leak and a no-start issue while far from home. Having…read morelived here in the past, Mid-State immediately came to mind. I was pleasantly surprised when the told me they could repair the no-start situation too. They managed to fix this ongoing situation once and for all......so very happy about the quality and fast turn around on repairs! Will definitely recommend to my friends

I'm new to the area and had no idea where to begin my search for some work on our Jeep. I stumbled…read moreinto this place knowing that Midwesterners are both friendly and trustworthy. I hoped for the best and was not disappointed. Brian and his team are absolutely fantastic!! They went above and beyond to ensure we felt like family, the work was done quickly, and ensured the costs were minimized. I could go on and on. They definitely have my business for our vehicles going forward.

The staff is very easy to work with, and even though it was a very busy saturday, they took the…read moretime to go over things with me. I am very satisfied with my new vehicle

Salesman was great but the auto service was awful…read more Bought an f150 with Andrew Getty and he was a great dude. Helpful and straight forward. Granted, I didn't notice multiple issues including oil leak, warped rotors, front end noise, and backup camera not functioning. Took the truck back maybe 4 times for warranty service and their auto shop consistently disappointed. They are the definition of parts changers instead of real mechanics. Thought they fixed oil leak (wasn't the gasket, cracked valve cover), they "couldn't find" front end clunking noise (clear as day over bumps), they replaced front brakes (rears were the ones causing the shaking). They replaced the backup camera (still didn't fix the issue). If you buy a car here, have it inspected. They MOVE cars like they're hot cakes and in my experience, they often overlook details. I 100% recommend Andrew Getty but not their service department.