I had an absolutely horrible experience with Route 66 Towing LLC in Pontiac. We called them Sunday…read moremorning after I accidentally locked my keys in my car at Walmart. We had no spare key or way home, so we paid $156 over the phone for a lockout service. When the employee arrived, he used an air wedge and long-reach tool to try to unlock the car. He was having difficulty getting it open and was pulling hard on the inside driver's door handle with the tool. While doing this, the soft rubber protector on the end of the tool flew off onto my driver's seat, and the exposed tool slapped back with heavy force into the upper driver's-side area of my windshield. We then noticed a large crack coming from the same area where the tool had hit. I immediately pointed it out to my boyfriend while the employee was still there. My windshield was completely intact before this service. I also have multiple timestamped photos, including pictures from about a week beforehand, clearly showing the windshield undamaged. We called Route 66 within about 30 to 45 minutes afterward and explained what happened. The owner immediately argued that it wasn't possible for the windshield to have been damaged that way. After speaking with her employee, she called us back and said he denied damaging it. She agreed to meet us at their shop the following morning. She was late, and when she arrived, the interaction became extremely unprofessional. She raised her voice, repeatedly talked over us, accused us of potentially lying, and kept insisting there was nothing we could prove because we didn't have a video showing the exact second the windshield cracked. My boyfriend repeatedly tried to explain that we understand accidents happen and that we weren't trying to get anything for free. We were perfectly willing to pay the $156 because they did unlock the car. We simply wanted the windshield returned to the condition it was in before their service. Her only proposed "compromise" was refunding the $156 lockout fee instead of addressing the windshield. During the conversation, she told us we must be mentally incapable of understanding her and even told my boyfriend that if one of her guys were there, they would beat him up. We eventually stopped arguing and asked for their insurance information so the insurance company could investigate. She initially wouldn't provide it and repeatedly told us our claim would be denied. She eventually gave us the name of an insurance agency and agent rather than the actual insurer. We later obtained the correct insurance information ourselves, and a claim is now open. As we were leaving, she even made an irrelevant comment about us "probably being liberals." The entire interaction was bizarre and incredibly unprofessional. Accidents happen. My biggest issue is how this was handled afterward. My windshield was intact beforehand, we noticed the damage during their service, and we simply wanted them to professionally address it and allow their insurance company to investigate. Instead, we were accused of lying, insulted, threatened, and had to push just to obtain insurance information. I have timestamped before-and-after photos and will be providing everything to their insurance company. Based on my experience, I would not use Route 66 Towing again and would not recommend them.

This woman has to have the worst attitude I have ever seen ! Those who know my husband know he is…read morethe nicest, polite person especially to strangers! Today while trying to pick up our car from Route 66 towing this woman provided us with the worst customer service ever! Her tone was rude and nasty from the minute she stepped out of her truck! Snatching documents, cussing and calling me names, I did have my own choice words for her as well! I'm not the type of person to let people talk to me or my husband in a disrespectful way especially once she was trying to kick me off her property without giving us the car, when all we were trying to do was pay her so we could leave ! I'm not sure if she doesn't like black people or if this is just her natural personality towards the public. She did change her tone slightly once she knew I was recording her. Whoever the owner of this business is (if not her) should strongly reconsider the type of person they employ! I wish I could upload the video here So everyone could see her behavior

Best auto body shop in the area, everything done professionally and on-time. I love the repair…read moreservice as well as the body shop. Five-star*****!

Full Throttle repaired my passenger side back door. It was looking pretty bad when I took it to…read morethem, now my car looks brand new again! They even detailed the inside of the car to perfection. Has that new car smell too! I would recommend them highly if you need your vehicle repaired. Good quality, great price!!!

AAA sent this company to me and everything was very smooth. Done within seconds and even had a…read moreinformation on a business to have me a new key fob cut and programmed within an hour. For a lot less than the dealership. All around great experience.

Disappointed. AAA put me in touch with this place for a tow when my engine blew. When I arrived…read morebecause I had to follow in an Uber I was told that the engine was dead and I could get $150 for the car. I returned two days later to collect my items and was told that I would only get $70. I was charged $80 for them to look at my engine. OK I don't have a problem with the charge. I have a problem with you not disclosing what you were actually going to pay for the junked vehicle when I was there the first time. I find it dishonest, shame on you!

Ryan is very thorough and answered other related questions related to my vehicle as well as other…read moreowned vehicle. Very responsive with quotes and commitment.

I can't say enough good things about Ryan at Scott's Servic Station. Ryan genuinely eased my stress…read morewith his quick response time, and he went above and beyond, making the whole experience feel personal and truly cared for rather than just another service call. His prices were very reasonable, and it's clear he cares about helping people. I'm really grateful for him--if you ever need someone dependable, honest, and kind, Ryan is your guy!!! Ryan gave us an amazing and unbeatable quote on replacing our old tires and he even took the time to go over different options and their prices. Discount tire couldn't even beat his pricing! I highly recommend Ryan!!

They responded to our car stalling in a dangerous location (traffic) by locating an alternate…read moredriver who lived close to IL. Rt. 150 and Rt. 6. The vehicle was transported to the dealership without a problem while the great Peoria Police Officer who responded waited patiently and gave me a ride home. My hat off to Big Behm's Towing and the Peoria Police you made an awesome team along with a good samaritan who stopped and assisted with our safety until they arrived!

From the owner: We offer 24 hour emergency towing service, roadside assistance, and even auto repair. If you are…read morealso in need of a new vehicle we are also a used car lot as well.

Great service and quality. By far the best prices around. Needed tires and the next day they were…read moreput on. Very quick highly recommended

I have a 2008 vehicle that in great condition and running well at 96k miles. Recently our check…read moreengine light came on and Jonathan and his team spent hours trying to find the intake problem. Long story short they never gave up and solved our problem for a reasonable cost. We were so pleased we had them throw brakes on and they are going to fix another minor problem. What a great find and would highly recommend them. Five stars from us.

Awesome Locally Owned and Operated Shop Offering Outstanding Work…read more After being involved a collision the other parties insurance was awful to try and work with. GONZO'S took the time to deal with the other parties insurance and get the vehicle scheduled and completed in a very timely manner. He had a rental car ready to roll when I dropped of the vehicle and even detailed out personal vehicle for us after picking it back up. Five stars across the board

Very fast service along with awesome, friendly people. Locally owned and family operated. The work…read morethat was done was impeccable. The ONLY body shop you should work with in the area. The only one I'll go to from now on! Thanks Gonzo!