Sam Leman Ford

3.4 (56 reviews)

Car Dealers, Auto Parts & Supplies

Open • 8:30 am - 6:00 pm

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Sam Leman Ford - broken plastic - Car Dealers Near Me - Bloomington, Illinois

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Sam Leman Ford - rust in paint - Car Dealers Near Me - Bloomington, Illinois

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John W.

One of the easiest car buying experiences ever! After a long in-person and internet search for a 2023 F150 with the options I wanted, I found what I was looking for at Sam Leman Ford. Jarrod quickly replied to my information request, and answered all of my questions via email for the next few days. The following Saturday I made the 260 mile round trip to finalize the deal and drive home my new F150. Jarrod and the Leman staff made the whole process quick and easy.

2023 F350 HO 33,900k miles traveled 5 hours to buy Let this guy warn the rest of you especially if you plan to buy used here even if it's only one year old. Red Flags I know better but did it anyways. When I work at a dealer the vehicle fluids were topped off, oil changed, and detailed. I also had to get them to clean the truck up a little better which wasn't to me any were near clean for a truck that new, now I know why that wasn't done seemingly well. (My wants had me blinded) The def was less than 500 miles from reduced power. I had to ask several times to get that topped off. I noticed but thought I could live with (till the snowball kept growing as it rolls down hill) the missing front center head rest, covers for the 5th wheel hitch in the bed, and the 4 scuffed door panels. When I pointed the door panels out I was informed that is normal wear. The 3 year old truck I traded in had a spot less interior with no damage. To add to that, I kept it in great shape even with 4 kids under 10. On the way home the first thing I noticed was that the washer fluid light had come on. It took nearly a whole gallon to fill the washer fluid. I then noticed when I connected my phone to the Ford pass app that the oil life was at 52%. I also noticed that the truck had a possible alignment issue on my way home. Currently I still gave this dealership some grace in my head. I scheduled an alignment at a local dealership. I had the dealership look at a steering collum rattle which I was to is a design fault of the plastic in the firewall gromet. The dealership had also informed me that they could not do an alignment on a full size truck.(4 door long bed srw) I now had to schedule this alignment with my local awesome tire place to get an alignment. When I was finally able to get the alignment I found that it was indeed out of alignment. The truck has 4 new tires and they didn't bother to align it before sale. They Knew a couple days in advance that I was coming to get this truck and didn't bother with any of this stuff above. While it took me a moth to get an alignment I had the time to wash and actually look at the truck, before the alignment was completed. I noticed not only are the door panels scuffed up but the entire truck needed a new paint job and a drivers rear bedside, bedside step(bent), and bedside step plastic(attached clips busted). Every single body panel is full of rust in the paint ON AN ALUMINUM BODY TRUCK. I was over a month pushing 2 months before I complained to the dealership about what I have found so far. They paid for the $83 dollar alignment but wanted to know why I hadn't complained about the issues sooner. Well I didn't notice every problem right away, I can be pretty forgiving, and I wanted to get all the things bundled instead of complaining about A then calling back with problem B. I thought I had found everything at this point, oh how wrong I was..... I then noticed the passenger front tweeter is blown (Had the local dealer order a new one). Current mileage 35,600. A couple weeks later while out to eat and shopping I noticed (without effort or looking for it) that the rear pinion seal (axle) is leaking pretty bad. I then went looking for trouble and noticed it may have a small oil leak. With the millage now at 35900+ I went to the nearest dealer to note the leaks before 36K. This was a Saturday and dealerships service departments where already closed, the sales team at this dealer was not willing to hear me out. I took a video on my phone to show these leaks before the 36k bumper to bumper expires. The pinion leak should have been fixed before that truck was sold. The oil leak is still to be determined took anther 30 days just to get an appointment to drop the truck off at the local dealership. Before this last set of repairs I now have an expired temp tag. After looking into this My state has mailed me a new valid registration and they transferred the old plate to this truck. The dealership was supposed to give me my old plate and place it on this "new" truck. This is an additional $9 and inconvenience I have had to deal with. I was told to send in pictures and describe everything I have problems with but its been almost 2 months with no reply to my email so I've resorted to this review. Like some others I would leave a negative review if it was possible. I politely shared with them that the trade in had been damaged (all front no paint or frame damage). They didn't care to mention and of the paint or body damage on this "practically new vehicle you won't find a thing wrong with it" so I was told over the phone. Side note with all of this and the oil change light how am i supposed to believe they even changed the oil or the fuel filter?

The lady salesman, Audrey and sales manager, Helen were absolutely the most wonderful people in the world to deal with. After searching for four months and working with numerous other salesmen, it was these two ladies that took the sale up over the top. They offered me more than any other place I had been. It was a no hassle transaction once I arrived at the store to complete the deal. I worked with these ladies over the phone and through text and was extremely satisfied.

Dan B.

I drove about 2 hours to Sam Leman Ford and was glad I did. Well worth the drive. I worked with Mason Witzke who did a great job. He had great communication with me. I also had a trade that they matched other dealer pricing. Was in and out in a few hours with a new Ford F250 truck. Also no 10K above MSRP for a new truck. I will definately be sending more people your way. Keep up the great work.

Amazing experience with Gary!!! He helped us look at cars across the Leman portfolio. Definitely recommend. So excited for my new car!

Mustang Mach-E ordered and purchased from Sam Leman Ford

Drew R.

I ordered and purchased my Mustang Mach-E through Sam Leman Ford. Jerry was my salesman and was always quick and willing to answer my questions. I didn't experience any shady dealership BS during the purchase process, it was a transparent and quick!

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Scott M.

472

5 years ago

Went to get my battery changed, service sent me to parts Dept, the parts guy very helpful, now I called to bring it in and the guy Aaron who answered acted like I was bothering him & said parts doesn't set up service appointments and the guy called them in the same building right in front of me, also he pretty much gave me a hard time just trying to find out if I could even get it done. Then I asked should I go somewhere else, he stated go ahead brother lol! Dude was a total smart ass, Aaron I would be glad to teach you some manners in an adult kind of way son, have you been slapped as of late because you should be! ...ya don't talk to customers that way ding dong, I would die before going there ever again. Great impression ya made buddy, NOT! Fired pal! I would not recommend going here ever to anyone... thanks Aron you moron. After reading your reviews here I know better than to return dip shit! Anytime anywhere buddy. read more

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Stephanie S.

7 years ago

I bought a 2019 F150 from Leman Ford. My sales person "Z" did an awesome job helping me out and never pushing. The experience was great and for the most part didn't take long maybe an hour to finalize the sale. Thanks for your great service!! read more

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Susan R.

5 years ago

I am not happy with this dealership! We had an extended warranty on a car and my daughter had to buy a new car due to being unable to get a car part.....No one has been able to help us in this situation! I will take my business elsewhere! read more

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Garrett V.

8 years ago

Jerry Depaz was a pleasure to work with and ensured a smooth transaction from beginning to end. I have worked with plenty of dealerships in the past and will plan on coming back to this one from now on. I highly recommend this dealership if you want the best vehicle, for the best price, with the best service. read more

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Dani D.

8 years ago

My salesperson Adam Simpson was very knowledgeable, helpful, and NOT pushy. He got me a great deal on a great vehicle and I couldn't be happier! The finance guy, Tim, was great and everyone thanked and congratulated me on my way out. I would recommend anyone looking for a vehicle to see Adam Simpson at Sam Leman! I was nervous buying a car but the process was a complete breeze with him. read more

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Colin W.

7 years ago

First of all, terrible. Went in ready to buy a truck and wouldn't negotiate more than $200 on a used car with more than enough miles on it and looked at me like I was dumb during the process. The truck had a bad windshield wiper on it and when I asked them to fix it my salesman ken and from what I believe was a business manager named Brandon told me before I bought the truck they told me that the $200 they took off would be enough to afford plenty of windshield wipers at the oreilly auto parts store down the road if I wanted one. I would not deal with these people ever again. read more

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Eli N.

111

7 years ago

Way too long to have oil changed. Had an appointment and still waited an hour. Can't recommend.

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Cody T.

6 years ago

I was driving to work crossing over veterans and their employee was in a rush. He turned left onto oncoming traffic in which I almost hit him. I treid to call and speak with manager about the poor driving of his/her employee and no one would take my call. Drivers Ed 101 rookies read more

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Sally S.

9 years ago

Most ridiculous practice that I have ever seen. Went in, ran credit, came up with a number, told me that it was a done deal, brought the car home, and left my trade-in. Two days later after calling to find out when I needed to come in and sign the paperwork, my wife picked up our stuff out of our trad-in, the salesman calls and says sorry we can not meet this number. Had the vehicle for two days mind you. They said my credit cleared and all that was left was to sign the paperwork. Now my credit takes a ding and they completely backed out of the deal. This is so unacceptable, retrain your sales staff. You don't tell a customer that everything is good to go and then wait two days to tell them its not going to work. After speaking with the manager I now understand why the sales staff is not properly trained. #gosomewhereelse *update - They basically begged me for my business and told me to come back in to meet my needs, another wasted trip. Dennison should have never sold to them. If you have never had the pleasure of witnessing numerous amounts of incompetence all in one small area please buy your tickets now and go visit Sam Leman Ford and ask for Jim Swigart: General Manager: 309-663-1331, he is the clown running the show. read more

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Martin T.

6 years ago

A 5-star truck-buying experience, it was straightforward, fair and efficient. Highly recommended.

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Todd H.

6 years ago

Brought my brand new F-350 to the service department for for a shaking issue when pulling my boat, made an appointment and when I showed up they had no clue who I was, then the mechanic told me my truck wasn't big enough to pull my boat, pulled fine with my smaller truck, now they tell me I have to buy air bags for my truck to stop the shaking, tongue weight for this truck is 1500 pounds and my trailer tongue weight is 530 pounds, they didn't even try to say they would check into it any further, never again will I ever go there! read more

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Joe J.

8 years ago

I'm from California and was in search of a 2018 Ford Raptor. Right now in California everyone is paying a ridiculous mark up of 10k-15k. Went online and searched Autotrader and found one with all the options I wanted at Sam Leman Ford, they sold me the Raptor at MSRP and helped me out with all the paperwork needed for an out of state sale. Plus they helped my find a shipper and shipped the truck. All in all great experience with San Leman and Adam S the sales rep who answered all my questions and took pictures of what I needed before the sale. Thanks fellas read more

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Douglas S.

8 years ago

My wife and I recently purchased a 2018 Transit Connect. It was an enjoyable experience working with Dave Ludington... A true professional. The process was very smooth and stress free. I highly recommend Sam Leman Ford and in particular, Dave Ludington. read more

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Mike B.

7 years ago

I would put less if I could. I was in contact with dealership 3 days in a row about truck in their ad. I kept saying picture does not match truck description , was told its the one in picture, clerical error don't worry its the one you want. so I drive 2 hours to take a look, they bring out the truck in the picture we go for test drive. Said great I want it. we settle on price shake hands do all the paper work done deal.Then they tell me that's the wrong truck, if you want that one $8000 more . false advertising-bait and switch? ask to talk to owner, they made a phone call......to the police. had me thrown out for trespassing, did not like the way I kept saying bait and switch. don't waste your time. made a call to corporate they said will get back to me, not going to hold my breath.........just checked web site after 2 hour ride home, guess what ad is still up. unbelievable what they get away with. read more

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Pauline R.

6 years ago

My husband and I purchased a used truck from Sam Leman on Saturday, January 25th and today was the first day he has actually been able to drive it since driving it home that day (it is now Februay, 18th). That first evening when he went to take the running boards off the truck, which were attached to the body mounts, the mounts disintegrated. Completely fell apart. The next day, Sunday, he went back out to work on the truck some more and it would not start. Thinking maybe the dealership would be willing to pay for at minimum the body mounts for this truck since we did just purchase it only two days ago he decides to call them and get their take on things. Salesman seems to be willing to discuss with his manager. (what a joke) If he would have said "sorry, you bought it as is", it would have at least been an honest response. Of course, they were not, nor do I believe, ever going to offer any sort of compensation for selling a truck that was unsafe to drive and at this point undrivable but they were also not going to come out and say so. They had us price the parts and get back with them with a quote. Communication all but stopped after that. My husband made several attempts to reach the General Manager and no response. After about two weeks we were starting to get nervous because they had never sent us the title nor difference between our trade in vehicle and purchase of used truck, which was close to $5000. Husband finally contacted Ford customer service that was not a Sam Leman employee and what do you know, we receive a call from title manager our check and title arrive two days after that phone call and the title had notes in the envelope from that call so clearly they only sent after a formal complaint. Why hold onto our check and title? Why not just state that you are not going to do anything? This all seemed very seedy to me. Maybe there was a good explanation for making us wait for our title and check but they sure were not going to communicate this to us. Do Not Trust These Peaple AT ALL! read more

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Joseph W.

8 years ago

My wife found a nail in her tire, she went to the farm and fleet of Morton, the girl at the service counter was very rude, she said if you didn't buy the tires here we wont help you, since my wife works in Bloomington she called Sam Leman, not only did they get her in ,with out an appointment, they fixed the tire rotated balanced also changed the oil as it was due,, and washed the car. that is called customer service ,we will never go to farm and fleet for anything ever. Sam Leman has found a new customer. read more

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More info about Sam Leman Ford

1508 Morrissey Dr
Bloomington, IL 61701
Directions
(309) 663-1331
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https://www.samlemanford.com

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Does Sam Leman Ford take credit cards?

Yes, Sam Leman Ford takes credit cards.

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Yes, Sam Leman Ford has free WiFi.

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At Sam Leman Ford, we're confident you'll find the vehicles you're looking for at a price you can afford. Come and check out our full selection of new Ford cars and new Ford trucks, or get a great deal on a reliable pre-owned model. Our professional finance team will help you get settled with a competitive financing or lease plan. For quality auto repairs, our Ford service department can handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Visit our quality Ford parts department for the DIY mechanic!

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