this review is for Miguel in the service dept. he has gone above and beyond. to make sure we were…read morehappy. he was prompt and knowledgable. we need more people like him. A+

Very disappointed with my experience at Gold Star GMC in Salinas…read more I was upfront with Patrick about my challenged credit and the vehicle I wanted. He told me he could work with me and gave me confidence that he could get me approved. I was also concerned about my credit being run everywhere. Shortly after submitting the application, I received alerts showing approximately nine credit inquiries from different lenders. After all those inquiries, I received no proactive follow-up call or text. I had to contact Patrick myself to find out what was happening. When he finally responded, I was told they could approve me for something around $25,000 and was asked, "Do you like Jeep Wranglers?", not the vehicle/options we had originally discussed. I understand that dealerships sometimes need to shop financing around, especially with challenged credit. My issue is the expectations that were set beforehand, the number of credit submissions, the lack of communication afterward, and then being redirected to completely different vehicles. Based on my experience, I would not shop here again. If you finance through this dealership, ask how many lenders they plan to send your application to before authorizing anything.

We have been looking to buy a new car for a bit and decided a new Toyota was the way to go. We were…read moreundecided on model, waffling between the Highlander and 4Runner. What we soon discovered is finding these cars in stock with the options we wanted was not as easy as we thought it would be. Enter Cisco.He was an absolute star in finding our car. We were picky, not only about color, but also wheels and extras.What we wanted seemed to be a unicorn, but he persisted and found our dream car within a couple of weeks. What wasn't on the car he found was easily added at the dealership after delivery. Cisco was patient, knowledgeable, honest and kind. We never felt pressured to buy even though we drove several SUV's to find the model that worked for us. We could not have asked for a better car buying experience. Cisco kept us informed throughout the process. Marco handled the financial aspects and got us out the door with our new car quickly. Kudos to Toyota Salinas for a day stress free buying experience! Need a new car? Go see CIsco at Toyota Salinas.

I am writing to share feedback regarding my service experience today. I brought my vehicle in for a…read morerecall notice and was notified by phone at 10:30 AM that the vehicle was ready, pending the completion and printing of the technician's paperwork. After waiting for 30 minutes with no update, I inquired with the service advisor and was told the paperwork was still processing. Following another 30-minute delay, I approached a different staff member, who informed me that I could have proceeded directly to the cashier. While I appreciate the vehicle being ready on time, the lack of internal communication and incorrect guidance resulted in an unnecessary one-hour delay. Clearer instructions regarding the checkout process would have significantly improved this experience. I hope this feedback helps streamline your communication workflow for future customers.

My experience with the company was very exceptional I felt safe, and I trusted this place with high…read morequality service, Briceida was such a huge help, and she made sure to help me get everything in order.

Just leased a new jeep wrangler here and had an incredible experience. No pushy sales tactics and…read moreno hidden dealer add ons. Everyone who helped me was professional and friendly and just wanted to thank Damian, Beto and Ray for a great purchasing experience. I will definitely be back

I just bought a new car from My Kia. I've now bought 4 cars from them over the years. When I go…read moreto buy a new car, it's the only car dealership I've even gone to buy a new car. I like cars made in Asia and think they make the best cars for your buck. I've never to have a major repair done on any of the cars I've owned made in Asia. And I've owned 8 of them. My salesman, Mike, was cool. He never once pressured me to buy a car. if he had said, 'What do I have to do to get you into this car today?" I would have walked out. But he didn't. I've never been in sales, but I do know about that "Always closing" selling technique. I stopped by about 4 times to ask questions about the car when I went to Home Depot or Kohl's on an errand. I first saw the K-5 about 4 years ago and thought it was the best-looking car of the similar cars made by other car makers, but I wasn't looking to buy a new car then. So, when I decided it was time to buy a new car, the K-5 was my first choice. I'm well aware they sell cars across the street. I went home and figured out what I would be willing to pay for the car. I went back; test drove the car and made my offer. Mike took my offer to somebody, I've never figured out who they are, and within 15 minutes, they accepted my offer. I was satisfied with the deal and assume they were too. Then it was on to all the extended warranty stuff. Tino was cool too. He knew I was interested in that and didn't push me. He just did his job. If I didn't think this was going to be a good dependable car, I wouldn't be buying it. At 77 years old, this is may be the last car I buy. But if I do buy another car, My Kia is the first place I'll go.

A heartfelt thank you to the General Manager, Brian Verdin who helped us get our new 2027…read moreTelluride. He is incredibly professional, attentive, and consistently goes above and beyond to take care of us. We are truly grateful for his exceptional service and for the way he continues to make us feel valued as customers. It's rare to find someone who genuinely cares, and we sincerely appreciate everything he does.

Maria was amazing to work with throughout the purchase of my Honda Civic Type R. She took the time…read moreto understand my budget and worked with me to adjust the loan term so the payment fit comfortably within what I was looking for. She was professional, responsive, and made the entire process easy and stress-free. I truly appreciate her dedication and would highly recommend her to anyone looking to buy a car. Also a big thanks to Angela too. She did a great job with financing me with a credit Union as well! Very approachable and welcoming dealership. Highly recommend!

Do not purchase service plan when you purchase your car…read more I paid $2500 for a 5 year service plan... I've had my car for three years and it turns out that I was only allotted six oil changes during that time. The service counter quoted me $174 for my oil change. Quick Math tells me I was ripped off I paid over $2500 for service that would've cost me $1000... I asked to see my contract and it clearly says five years and nowhere does it say in plain English that you are only allotted six. Looking at the contract, it looks like I had 12 oil changes for five years Obviously these guys are snakes and will tell you anything to sell. I'm mad at myself for falling for this scam, but I'm more mad at them for pushing people to buy stuff that is clearly a rip off. Obviously always read the fine print

The Automotive Department at My Chevy did an excellent job with changing the oil and determining…read morewhat was happening with the alerts on the vehicle. Plus, after researching other place in the vicinity I and visiting one of the other locations. I decided that My Chevy had better reviews both on Yelp and on Google

Update: I had a very negative experience that was ultimately resolved in a positive way…read more My car needed routine maintenance and I got upsold unnecessary work, which was misrepresented to me as that routine maintenance. In response to my very negative review about that experience, the dealership escalated their response up the chain, at first trying to justify what I experienced, but ultimately offering a seemingly sincere apology, promising the dealership would make sure their staff did not behave in this way going forward, refunding the upsold work, and offering a free future service. So while my initial experience was very negative, I was happy with the final resolution, and the most senior person who engaged me in the end really listened and said all the right things in response to my concerns. In summary, while my initial experience was very negative, I was impressed by the dealership's ultimate response, and maybe most impressed by the time they took to really listen to my concerns and seemingly take them seriously. How to rate this overall experience is a bit challenging, but I'm going to focus on the positive resolution rather than the challenging experience beforehand.

Lupe at MY Nissan is incredible! We went in just to look at trading our car in and he let us test…read moredrive multiple options with absolutely no pressure to buy. We never felt rushed or stressed to buy. He never showed any signs of irritation at us test driving different cars, or the fact that we didn't buy that same day. He was helpful via text when we were ready to buy, instructing us on pre authorization steps to save time. Will definitely retun to him when we bring our car to trade in!

I purchased my Sentra in 2015 and have brought it to this dealership for every single service. I…read morewanted to make sure my car was always in good hands and that they had a complete service history. During my last visit for an oil change, the advisor recommended a transmission flush. My car had about 80K miles, and since they are supposed to be the experts, I agreed. I paid nearly $600 for the service. Right after I took the car home, I noticed the RPMs were unstable on the freeway. I brought it back, and they told me the transmission was showing metal shavings--an issue I never had prior to the flush. They claim it was a coincidence and not related to the service, saying the transmission must have been "faulty." If they knew certain models or years had known transmission problems, why recommend a flush at all? Now they refuse to accept responsibility for the damage. It is not fair that I am now expected to pay almost $5,000 for a transmission replacement caused after they worked on it. Service advisors should be properly trained on what services are appropriate and not simply suggest things to generate business. This experience has left me extremely disappointed after years of trust. Be careful going to this place.

I had an excellent experience working with Brandon Simon. His customer service truly went above and…read morebeyond from start to finish. Communication was clear, timely, and professional. I would highly recommend Brandon if anyone looking for a great informative experience. Will definitely go back and buy a car when I'm ready!!

The service guy Mikki P is an aggressive bully and a documented liar. That last is not my opinion,…read morebut rather exactly what Volkswagen Corporate said. Background: We received a notice direct from Volkswagen that our warranty, which had expired in 2025 on a car we had bought from this same dealership, was being extended a full 5 years to 2030, for one item only, the clock-spring (in the steering wheel, controls airbag, cruise control, several other items), which we had already had to pay for out of pocket after the warranty expired once, and had already broken a second time. We took the notice card from Volkswagen which clearly had the VIN number of our car on it to schedule an appointment to get it fixed, and bully / thug Mikki nastily refused. He said our warranty expired in 2025 and he didn't care what the card said he wasn't going to honor it and basically that we were wasting his time. I should have figured something like that would happen, given that they lied to our face when we bought the car years before, costing us an extra $1000 on that sale. I called Volkswagen Corporate immediately after the insulting conversation with liar Mikki, and they confirmed that our VIN number was in the system and that any dealer would see that exact warranty extension in the dealer database, but that there was nothing they could do to get an unscrupulous, dishonest, deceitful dealer trying to skimp on service, who was dedicated to cheating customers to honor the warranty, and advised me to see another dealer. I then called the Service Manager Joe Silva who said he stood by bully Mikki and he wasn't going to honor the Volkswagen warranty extension either. Completely useless. That he even has the word "service" in his title is a joke. (He and Mikki should be mopping up spilled soda in the backroom of a truck stop Burger King at 3 am for minimum wage.) Instead we called Santa Cruz VW who could not have been more professional and welcoming. They looked us up in the system, confirmed the VIN, THEN because my daughter had to drive from far out of town, even though we live only a mile from the Cardinale incompetents, prioritized the warranty repair and had the car fixed in an amazing 90 minute turnaround. So we got to drive 60 miles round trip instead of 2, but given their horrible customer service attitude if we'd had to drive 3 times as far we'd have been better off. I am absolutely going to buy my next car from Santa Cruz VW, and am advising everyone I know to avoid any business with the name "Cardinale" associated with it. By the way, read some other Yelp reviews from this place, and you'll see that automatic denial of ANY warranty extension is what they do, again and again. I was amazed that loud talking hostile aggressive Mikki could stand right there and deny an official notice from Volkswagen Corporate, put in place specifically because this part had a huge failure rate for a decade, and simply ignore it. He is clearly in the wrong profession, and I think he would shine working as a bouncer in a seedy bar where he can intimidate 90 lb skid row drunks and roll them for quarters and dimes in a garbage filled back alley after they pass out. That any business would employ him to interface with the public is beyond comprehension; actually, it would be like employing a 9 year-old boy with a magnifying glass to "interface" with an ant colony.

I am currently on the hunt for a new car , me and my wife decided to stop by on there labor day…read moresale at the Northridge mall parking lot. I was greeted by a awesome sales man but don't remember his name at the moment. He let me test drive a impala 2008 , which I did not like so he offered a little something different and we took a 2010 Honda accord and I was sold by this one. It was the best car I have driven the past months . One problem it had 112,000 miles and we want something under 50,000 so he showed us a 2009 with close miles to what we wanted . It was getting late and my son was with the babysitter so we had to leave. I left really happy with the service . I did not get pressured by the sales man like other lots around town where they want you to just drive off or go in the office to soon. I will be looking for a Honda accord 2008 & up with under 50,000 miles and be purchasing it . I hope the car lot can get one soon , I will definitely be returning if I find a matching car to my needs . Sorry I can't release his name wish I got a business card but was so busy test driving all there awesome cars. I forgot to add . The man that helped me out also offered me a quick approximate of what I would pay with a car worth (xx) amount and he said a guy has gotten one and took it 5 years around 270 a month. Which of course is just a estimate . But most other places I go that I ask always want me to go in there office , which I do not like at all .

DO NOT purchase a car or trade in a car from this place. This is an auto fraud dealership. I have…read moretraded in my vehicle with this company and it has been a nightmare. They put the outstanding balance on my new car loan and have not sent the check in to pay off the Toyota RAV4 that I purchased from them. I am currently in touch with an lawyer, please save the headache and don't make the same mistake I did and purchase from them. My credit score is now poor and I have 2 car loans of 60,000 on my name. Save yourself the headache and DO NOT GO HERE!

I've used Trustlane Automotive three times now, and I've had a great experience every time. What I…read moreappreciate most is that they take their time and make sure the job is done right rather than rushing through it. If something does go wrong, they stand behind their work, take responsibility, and make sure the issue gets fixed. Their pricing has also always been very fair. I've never felt overcharged or been surprised with additional charges on any of my visits, which is something I really value in an automotive shop. On top of that, everyone I've dealt with there has been genuinely nice, professional, and easy to work with. It's hard to find a shop you can actually trust, and after three good experiences, I definitely recommend it. Sent a Honda Civic and Corvette

The staff is great! Cindy and Joe are professional and concern about any issues regarding your…read morevehicle. My wait is long and a little expensive but it's all worth it at the long run. They keep me updated on the service they perform. I recommend TrustLane that you can trust! Ask for Cindy or Joe they both are happy to help and make you feel like home!