We are on vacation. I stopped in on a Friday evening. Very difficult to find items. There wasn't anyone available to help. Tried to order sliced cheese but no one came to the counter. Produce didn't look great. Lines were all extending across the aisles. I expected the high prices but not the poor service. read more

This store is ok but i should have shop at chinatown first. Onions was 2.99 a lb...wtf...cost more than apples or bananas...

This is our go to store when we are on Waikiki all day. They have easy access parking and lots of city buses. Just a basic Safeway but a pleasure to see on an island of tourist. Plus free wifi read more

Love this Safeway. Clean and you can pretty much find anything that you're looking for. I wouldn't recommend going past 8 pm if you're planning on getting everything on your grocery list, theres a lot of food that needs to be restocked at that point, especially in the dairy section. read more

Short of local organic options, but good prices on everything else. Best part, BOH is open late.

By far the greatest customer service that I have received over the phone. One of my co-workers (Technician) was in Hawaii working on job. During his visit he always shop here to get his meals and beverages. Well when he came back in town he forgot his receipt. So I called the store and I gotta say they were very friendly over the phone. Not only that they had a manager call me back to get more information to get the copy of this receipt. She was friendly, helpful, and got back to me right away. I never had this awesome and great service over the phone with a manager. I did also get a copy of the receipt faxed to me as well. Thank you Kapahulu Safeway and to the manager as well. read more

They actually have great poke there. Almost as good as Ono Seafood right down the street but with no line

You can get everything here from prepared to order deli sandwiches (cheaper and better than Subway) sushi rolls, mochi ice cream, to poke and all you grocery needs. You can even buy your hawaiian chocolate boxes for gifts at a discount price compared to the local ABC stores. read more

Busy busy! Great service! The customer service is the best so far! I like the deil.

I seriously do not understand why this Safeway cannot get it together with their deli/sandwich department. WHY is it ALWAYS short staffed. WHY does no one no what they're doing. WHY does even just getting any service at all take 10 minutes. I have been grocery shopping here for 2 years and it never gets any better! HIRE MORE STAFF! PUT SOME OF THEM IN THE DELI DEPARTMENT! Come on! read more

The only guarantee of this Safeway is long lines no matter what time of day you arrive.

Went here at a late hour. Maybe between 10 and 11 pm. Ice cream was piled outside the freezer . I always wondered why the ice cream from Safeway tasted crappy and had an Icey,grainy texture. Now I know why. When they restock the ice cream they bring it out from the back , take it off the pallet and leave it in front of the freezer where that brand belongs. It's sitting there for a while until they get around to actually placing it in the freezer. When we arrived at the store the ice cream was already sitting out. 20 minutes later after we shopped we pass by the isle again and the ice cream is still out there. This is not the first time we witnessed this. So if your wondering why the texture of your ice cream from Safeway tastes icy or off it's because it melted then was put back in the freezer and re frozen. read more

OK we are a big store with lots of registers......what good is having a sale like 5 dollar Fridays when you don't staff the store correctly....The lines for all the registers open went down the isles where people are squeezing by to shop....poor planning....very disappointed tonight....is it because we are bought out or is this the new direction we are headed if it is I will never step foot in this establishment again read more

It's been over a year since my review and nothing has changed. In fact, it's worse now. They even took down the 3 minute or less sign. And, there's rarely more than one person behind the counter making sandwiches at a time now. So, I've just stopped patronizing them all together. Shame too. Great product. Horrible management though. read more

Aloha Friday is the best time to come here because they have more sales! The bakery secton also gives out free cookies if you ask! The red velvet is a must !! read more

They have a pretty wide selection. Definitely a better selection than Times or Foodland. They could do a better job with keeping the Deli clean. The lines at the checkout can be long at times. read more

Nice grocery store they need to get the parking situation in order though took me 10 minutes to find a spot

This Safeway has such nice and friendly customer service. The store is very clean, organized always stocked with a variety of local products. I especially enjoy thier fresh bagels. read more

This safeway is huge. More of everything. For better or worse, it is not a shop-and-go-kind of neighborhood grocery store. They want you to stroll and buy. Prices are higher than the other safeway stores. Nearby Foodland at Market City a little better with prices. It is currently renovating to keep up with the Jones-Safeway in this case. Don Quijote is still of my favorite grocery store. read more

The staff at this store is terrific. They're helpful, knowledgeable. I went in to get wine, which I know next to nothing. Their liquor guy went above and beyond to educate me, and I walked out with two bottles at a party where guests loved it. Their bread people are so awesome... lots of samples. They still give out cookies to kids on their birthdays, which is SO nice. Their inventory is very fresh and up-to-date...not like Times, where you can have products (from 2008!!!!) read more

Love most of the store except for the deli. I just spent over 20 minutes (literally) in line at the deli... Again! Every time I go here the deli is always understaffed and it is ridiculous. I hope the manager is reading this so they can figure out the problem because everybody in the line was ticked off. Only 1 employee for the entire department and they didn't have any meat pre-cut. She had to run from the sandwich area, to the cold meat/cheese area, to the chicken area etc... All I needed was a half pound of turkey. The deli deserves 1 star. However, I love the rest of the store. Everyone is friendly and helpful and it is very clean. Lots of options and makes it easy for one stop grocery shopping. Cheaper than Waikiki too! read more

Just had a simple question for the Safeway Kapahulu Pharmacy, and whoever answered the phone was extremely rude. They were trying to rush me off the phone, and no customer service what so ever. Longs/CVS is way more helpful and friendly!! read more

Once again no sandwiches made, only one was left so I took it even tho it was I think pastrami, it wasn't labeled, I went to grab a mayonnaise packet from their deli counter and I noticed the mayonnaise came out oily due to sitting out to long, I asked the guy working the sushi bar can he grab me a mayo packet because he wasn't busy, he was just talking to another employee, he told me he works sushi that I would have to ask the guy making sandwiches, he was busy so I said I'm asking you, he said he don't know where they're kept for me to go down to the other end and ask another emplo read more

I usually go to grab hot food and beer. There's usually long lines. You can never just go in and out. If you're in a rush you're better off just stopping at a gas station or foodland right down the road. Prices can be on the higher end too. read more

Clean house.grocery store. Wide selection of fruits and vegetables all appeared very fresh. Line smoke quickly cashier was friendly.

The store is big and its very convenient that there's a bakery and Starbucks. What I don't like is that they need to fix their self check outs and also the workers who are in charge of that area. This grandma lady is so rude and snatches our stuff and scolds us (my mother and I) read more

Beleive it or not, yelp allows people like me to post on anything really. I get to review Safeway!! Wow. But anyways, this is an okay place to go. read more

I love the Kapahulu Safeway! It has absolutely everything I could possibly need (the other Safeways, like the one off King or Pali, don't even come close) The staff is super friendly and helpful. They've offered to help pick me out the best meat and produce when I've had my hands full with the baby. The coupons you get are awesome and geared toward what you buy and I love seeing how much money I save on the reciept. Oh yeah, the only problem is the stupid shopping carts. The wheels get stuck even when you're still in the parking lot. On top of that they're always taking the carts from the upstairs lot downstairs (I think they're trying to be helpful) so if you wanted to put your baby in the cart upstairs, there are never any carts! read more

I know, I know, it's just a supermarket, but I love safeway. They have a huge variety of stuff, from bulk nuts to frozen foods and from sushi to awesome poke to great specials and deals on produce, it's been very good for my budget. And the staff are super helpful and friendly. They also have an internet cafe area off to the side with free wifi. Very cool safeway, very cool. read more

This store is good, the only reason I am rating it so low is because of the sandwich counter. The sandwiches are actually good, and when the man is working it is great, but whenever the girl is working behind it the time required to make each sandwich is insanely long, close to 10 minutes a sandwich. Now I just avoid the counter when she is working. read more

The Customer Service (CS) Counter Representatives, Susan and Dave were very rude and disrespectful at the Safeway Grocery store on Kapahulu today, 5/3/2015 aprox 2:50pm. I went to CS to verify charges were rang up correctly for my Groceries. Susan was at the desk, as soon as I walkup to the desk, she says how can I help you, but then picks up the telephone receiver and proceed to to talk. I requested her complete attention to help verify/resolve charges on my receipt. She tell me to wait until she get off the telephone. I told her customers in front of you at the counter are a higher priority than who is on the phone. She slam down the telephone receiver and in a very nasty tone, ask me. 'What do you want?". I told her I 'wanted' her to verify the rain-check credits were properly charged on my reset. She snatched the receipt and began to review very abruptly. While reviewing the receipt. the other CS rep Dan was helping another customer on the left side of counter, then he proceed to come over to the right side (where I'm being rudely serviced by Susan) , take over the computer turn it around put a keyboard on the counter - in my work space, having the customer to type on the keyboard. I asked, what are you doing, you don't see me here. you cannot say excuse me or something... just push me out of the way to allow another customer to complete his transaction. I a customer also and you are being rude. He simply stated I need the computer. I told him you can say excuse me or something, and notify both him and Susan I will report their behavior to management. Then Susan began to give evil/mean nasty looks at me, then look away at Dan. Later after Dan, finished with his customer, he briefly apologized for his actions before walking away. Susan refuse to say anything else to assist me with my concern. I stayed at the counter and continued to review my receipt, but without a calculator, it is more time consuming to be accurate. I stated I will go home and review the receipt and if there are any inaccuracies, I would return. Susan rolled her eyes and then in a fake happy tone, greeted the customer behind me. Not that both the customer on the left and behind me were "white-men" and I am a African-American woman. I really can't believe how rude, and disrespectful, the people here are to African Americans. If I was a 'white-woman' would I had received the same dis-service. I'm sure they would have been more courteous, considerate and helpful. However, If you are African-American, then they feel they can be prejudice and treat you with disrespect. I am very disappointed with this Safeway CS on Kapahulu, and I will let Everyone I Know about the RUDE service at the Customer Service counter. read more

This safeway is HUUUUGE !! And it gots lots of extra parking upstairs if you need. I love how they are getting more healthy and organic products in too. I can usually find everything I need here, including local produce. My only beef is that they never seem to have enough staff working in this giant store and the few people that are worknig always seem over worked, tired and out of it. Maybe safeway needs to pay their people more and hire more people too. They have like 20 check out lanes but I've never seen more than 3 open at a time even when the store is rush hour packed so that's kind of a fail but otherwise nice store. read more

This Safeway is not the nearest grocery store in proximity to where I live, but I find myself returning to shop because I love it so much. The layout of the store is nice and spread out and I really love the different sections (sushi bar, salad bar, poke bar, local organic produce, etc). It reminds me a lot of Whole Foods minus the crowds and pretentiousness; and although they have organic produce, I would like to see more non-GMO options and brands. The wine/liquor selection is good as are their prices. The fish seems to be mostly fresh and not frozen. I especially like their locally made or grown sections (of goods and produce) as I feel it's important to support our local businesses and farmers. I will continue to make the drive to shop here as a supplement to my shopping done at farmer's markets, Down to Earth, and Whole Foods. read more

Hello, rich people, welcome to my store! Hey, you! Yes, you! I'm talkin' to you. Get out of here! I know your kind! You poser, you only paid $8 for those Long's Drug Store rubber slippers, didn't you? Well, didn't you?! What the heck do ya think you're doin' in here? Get that stinkin' used Toyota Corolla out of my parking lot before I call the authorities! We only allow "certified pre-owned BMW's" in here! And, what the devil business do you think you have in here? You're not even talking on a cell phone. We only allow important people arranging business deals on their cell phones in here. What?! You don't own a cell phone.?! You seditious, unpatriotic, anti-consumer! You just came in here to look at the place, didn't you? I'll bet you're not even a member of the "club." What club? The Safeway club, you imbecile! Yes, folks, it is truly grand. By all means, come in here and pay a premium for a pot roast. Impress people with the fact that you can afford to shop here. I think I'll just stick to my neighborhood Times Supermarket, and shop with other nice, unassuming people in tank top, boroboro shorts and cheap rubber slippers. read more

I usually shop at Safeway and for the first time we decided to try their salad bar. Very disappointing The spring mix was old with some rotten greens. One of the pasta dishes was sour. Went back a couple of days later and the spring mix was refilled, but still had some rotten greens. The spinach leaves were fresh the first time, but wilted and soggy the next time. We noticed other mayo dishes with a brown crust. We'll not go back to that store. read more

I placed my order to be delivered four days later because of availability; however, this was not a problem because I understand how busy things are now days. The delivery was suppose to be on Monday between 5:00 - 7:00 pm. Not only did I not receive my order, but I never got a call with an update. The next day I called the store and was given another number to call. I call and was given a second number to call. I was told by the representative they would find out what happen and call me back. I never receive a call back. I called the next day (day 3), and was told they could not find my order. I was passed off to another person. Eventually they found my order and when I placed my order, but could not explain what happen. The next person told me that that did not have a driver on the delivery day I should have received my order, and it was turned over to a second company. They were unable to explain this other company or driver. Eventually the representative said they would just refund me, but it will take several days. I asked.....what about delivering what I ordered? No response. Finally feeling very frustrated, I ask to go-ahead with the refund. read more

Safeway O`ahu stores do not accept internet coupons, INCLUDING safeway.com coupons, Save your paper and toner and do NOT print the coupons from Safeway.com website. Ridiculous, Safeway Hawai`i stores won't honor their own Safeway.com coupons. read more

Ok, I've had enough. What a joke this place is. Specifically, the deli department....WTF is going on ??????!!!!!!!!??????!!!! F*#k Y*# Safeway for putting your people a position to fail. One person making sandwiches and the line has ten people in it. And the person making sandwiches is disabled. The sandwiches are taking FOREVER and the quality SUCKS!! Every time I come here and it always takes forever! Why won't you fix this problem??? I'm going to Times...you guys lost my money....idiots. read more

went to this safeway the other day and picked up a plate of hot food. for $6.99 a pound i got dry cardboard tasting chicken and fish , hard rice, and orange chicken. it seemed like it was heated up frozen food. i shouldve just went to one of restaurants around there. total for that plate was $8.60! read more

Monopoly game - last year, no one from Hawaii won any prize valued at $500 or greater - NO ONE! (checked the list of prize winners) Would not recommend shopping there to play the game unless they can show that someone from Hawaii has a chance to win an important prize. read more