Long Drugs is part of CVS, and this particular location is located at the Ala Moana Center. I stopped by here to grab some items, but the place seems super limited in terms of their directions; things could have been better organized, and the employees here, while nice, didn't seem to know where items are located. There's plenty of parking in the attached garage; just be cautious of speeding vehicles, even though there are plenty of speed bumps. +limited selection of items +part of CVS +located at the Ala Moana Center +plenty of parking read more

Longs Drugs - Pharmacy Near Me - Honolulu, Hawaii

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Initially went through the self service line. Had an item that required proof of identity. Stood in a very long line to purchase my last item. They need to staff this very busy location more fully. read more

wow it's been a long while shopping here and remembering small kid time going shopping with parents and grandparents. Still love the sales , picked up items from beauty products, locals slippers , snacks , and gift items. check out was quick , no help from sales person but we were in and out. still enjoy shopping there tips ; coffee and candy there maybe cheaper then elsewhere read more

Shopping in Honolulu, Hawaii... Ala Moana Center, the largest outdoor shopping mall in the world, has Longs Drugs Store (CVS on the mainland)... yay! This is where locals go for weekly deals, prescriptions, snacks, etc. I had a $2 reward that was going to expire. I wanted to use it before I lost it or forgot about it again. I also had a gift card... yippee! Service was friendly and helpful! A nice lady asked me if I needed help... thank you! I had to walk quickly past the cute plushies, personal care merchandise, clearance items, postcards, and stationary (my weakness). I didn't even go into the kitchen gadget or First Aid departments. I was just happy with the free parking and great deals! read more

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I patronize this location because there's a lot of covered parking available here. I always wonder if the prices are higher due to its location in the Ala Moana Center. Just in case, I usually only pick up sale items here. This store has a large selection of Hawaiian goods due to many visitors coming through Ala Moana Center. Service here is always efficient and fast due to the volume of customers. I noticed tonight that the freezer doesn't seem to be working well as there is frost on the ice cream. That's not a good sign. I found these adorable Micke and Minny Ty sparkle dolls! read more

Longs Drugs - Adorable duo' - Pharmacy Near Me - Honolulu, Hawaii

The days that we filled the cart every week... Has long evolved as this infamous location has shrunk to half its size and now there's no shopping cart station as it's more like a need to shop location for various items that's needed more than for it's on sale. One of the down side to this location that is if you shop after a certainly late hours you can't access the store from the mall location as that door and registers are closed and that you need to walk around to the parking entrance which is strangely understandable but seems to deplete the purpose of having a store in the mall...*shrug* Well being that is the reason I rarely visit this location as parking can be a challenge but since I still have prescriptions here I'm tied to this location for that but will move on to another location once that's possible as the rudeness here is too frequent for me, the convenience here has changed but once again but am grateful for that option as my last resort. Thank you read more

Longs Drugs - Pharmacy Near Me - Honolulu, Hawaii

Whenever I'm shopping at Longs, Ala Moana Ctr., I notice that an employee is always busy. However, whenever I need assistance and interrupt him, he is always polite, friendly, and helpful. His name is Mark C. He is a big asset to your company. Pomaika'i read more

Longs Drugs CVS hands down has the most efficient and 5 Star customer service on the island and the world. Dean has outstanding customer service and he makes you feel important! Caroline of course is the best of the best! Don't shop around for a pharmacy...the BEST is CVS Longs hands down! Mahalo to their team, as super busy as they are every minute...their smiles and quick service exceeds my expectations. AND...anyone who writes less than a 5 Star rating really must be the problem, it usually is the customer. Thank you CVS Team I and many islanders appreciate great service! Tim read more

Longs Drugs - CVS STAR SERVICE FOR 5 STAR CUSTOMERS - Pharmacy Near Me - Honolulu, Hawaii

Since I was in Hawaii for vacation, one of my aunts wanted me to get her Kona coffee glazed macadamia nuts. I checked out at least ten ABC stores but couldn't find the product that she wanted. The closest product I could find were these Kona coffee milk chocolate macadamia nuts. I ended up purchasing these here because they were $4 cheaper (per bag) than all the other stores I've been to. Checking out was a breeze. There were self checkout at one end of the store and cashiers at the other end of the store. Since I'm familiar with how self checkout works and the line was much shorter, I decided to pay through self checkout. To prevent thief, a store employee sat nearby the checkout stations to make sure that all items were scanned by the customer and to answer questions. read more

Longs Drugs - Kona coffee milk chocolate macadamia nuts - Pharmacy Near Me - Honolulu, Hawaii

The worse MF pharmacy ever! The lines are long, they're always out of meds, they seem like they hate their job & they make it so hard to pick up meds. ,ZERO STARS!!! read more

CVS at Ala Moana is ok if you have Care Card and just like at Pali you need to have a car. Kupunas like me don't have a car. CVS that 2 used to be downtown and on Halekauila were convenient because of The Bus. Upgrade the one at Pali for more varieties of food like General Tso, the Pali CVS should appeal and satisfy customers than if they go to Safeway. I like CVS and because of the closings of CVS stores I have favored over the years. I only go a couple times a month to Pali CVS read more

This review and rating is for the STORE area of Longs Drugs Store # 9206 ONLY. BACKGROUND: This business page was originally created back in 2007, not by me, as I started Yelping in October 2013. I found the page under Longs Drugs and have been checking into this page whenever we've shopped or browsed in the store. However, I think the confusion occurred when CVS Health acquired the Longs stores and began converting the stores to the CVS brand, ALL EXCEPT for Hawai'i and some stores in Northern California, who still RETAINS the Long Drugs name. This business page's address is 1450 Ala Moana Blvd, Ste 2004 which is located in Ala Moana Center, Ewa Wing, Mall Level where it's been since 1959! Throughout the years, this business page was listed as Longs Drugs until recently when all of a sudden, someone NOT ONLY changed the business page's name but also its map location, hours of operation and contact phone number to the PHARMACY in Target Department Store. There is already a separate business page for the CVS Pharmacy at Target at Ste 2401, which I created in on December 30, 2020. Target opened in 2017 but CVS Pharmacy didn't open in there until 2020. I'm just trying to correct the business page and undo the confusion. This page belongs to LONGS DRUGS Store # 9206 at Ala Moana Center! read more

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When you text your customer to pick up the prescribed medication, it should be ready for pick up! It is totally unprofessional and rude to simply say " I am working thru lunch!!!" and no mention of when to come back for pick up. If it's not going to be ready until the lunch hour is over, then say so or do not bother send the text out saying it's ready for pick up. It's just common sense and people lack common sense and etiquettes. read more

This store has the worst customer service I have ever experienced from any business. The female store manager that closes is grotesquely rude and mean mean mean. I don't work there, I was a customer but even employees say she's mean and rude. read more

Three and a half stars. The wait was minimal but that's because I went ate in the afternoon. My prescription was ready and I put down three items. I was given a receipt and never asked to pay. I had to remind the clerk that I never paid or had a transaction for the items I was purchasing. He didn't understand at first and said I was all good. Sorry, I wasn't all good. I paid because I didn't not want to be embarrassed as I would have set off the detectors!! read more

This review is only for the pharmacy inside of this drug store. It's a pity because the customer service of the drug store itself is good but the pharmacy staff are awful. They have no aloha, no smile and no courtesy. They treat their elderly customers really badly by talking down to them and the wait here is ridiculous. read more

My sister and I stopped by today since we were already in the area (LONGS DRUGS ALA MOANA) just to buy a few things. The cashier was nice, but there was a misunderstanding about the coupon we had so she called the manager on duty. The assistant manager's name was "GISSELLE", if I'm not mistaken. Upon arrival, she seemed like she was in a bad mood and did not want to address our concerns. She was already talking to us with a bad attitude so I asked her if she was okay and she answered back with, "Are you?!" while rolling her eyes. My sister tried to explain what was going on, but she never gave her a chance to even address the issue. Instead, she refused to give us service and told us to leave then threw our items on the floor. I never experienced a manager that argued back with a customer instead of trying to fix the problem. We never did anything to disrespect her yet she refused to offer customer service. My sister and I felt so embarrassed during the incident as there were many people watching. We also work in customer service yet we have never disrespected any customer the way that she did. I'm not sure if she was just having a bad day, but I hope she reflects on her actions and doesn't treat any other customers the way she treated us. read more

Longs Drugs is my favorite store to shop in Ala Moana Shopping Center! I've been going here for so many years that I'm surprised I never wrote a review! Reading all the other reviews, there should be a separate page for the Pharmacy and another for the store since it seems like the pharmacy is the 1 star average dragging down the 5 star average for the store! Longs Drugs used to be across Sears at one end of the shopping center. Now it changed to being in the middle without even moving! But it's still one of the most convenient Longs to go to. It's locating on the second level and you can easily get to it from the Piikoi St ramp. There's usually parking around nowadays even if the indicator says "FULL." Another option is to parking at the ground level where the post office is, and use the escalator up which will take you right to the entrance of Longs. Easy! When I need a specific item, I search on the CVS website, and found many Longs stores either don't carry it or are out of stock. The one store that almost always has in stock or offers the item I need is the Ala Moana location. This store doesn't feel as big as the other Longs Drugs, but it is still jam packed with a huge variety of items and possibly even more than the other Longs. The aisles are clean and organized, and items are easy to find. The staff is generally friendly and nice, and do ask you if need any help if you run into one. Yes, I've dealt with the rude and stubborn cashiers and incredibly ignorant ones who don't listen to reason and common sense, but that only happened a couple of times. Overall, an excellent Longs to come to get what you need and what's on sale. I feel it's better stocked than most Longs with more variety. read more

I only stopped by to see what souvenirs they had in stock compared to other stores in the area. After browsing through the aisles and finding nothing that I liked I ended up leaving. Despite my no purchase shopping spree the store is well stocked with all the other products you would expect to find at a pharmacy business. read more

Longs Drugs - Sign of the times 2021 - Pharmacy Near Me - Honolulu, Hawaii

Pluses: the staff were very helpful and friendly. Checkout was a breeze. Minus: after our flight home, we realized one of the Hawaiian Host Island Trio boxes was short six pieces. Very disappointing. read more

Longs Drugs - Check boxes quickly for shortages. - Pharmacy Near Me - Honolulu, Hawaii

1 stop party shop. Everything we need under one roof. Tomorrow is graduation store picking up stuff to make it complete. Not only did his lungs have all sorts of party supplies and an excellent Pharmacy in the fast check out it also has a lot of household and Beach items for your convenience. read more

Longs Drugs - Pharmacy Near Me - Honolulu, Hawaii

I was at Ala Moana today so decided to use my 40% off coupon at CVS. I used it to buy my daughter's birthday card because cards are so expensive nowadays. Then i wanted to buy some $1 Arare. When i took my merchandise to the cashier, Erica, the system would not allow my 40% coupon & my $5 rewards together. And then when we checked, my $5 rewards had expired on 3/14. So Erica suggested i buy my birthday card by itself using my 40% off coupon. Then buy 5 of those $1 snacks. She was right that the system allowed my $5 rewards & i didnt even have to pay tax!! AWESOME!!! Erica was so helpful & nice! She didnt have to advise me to do 2 separate transactions to get the most for my coupons & money. Hope CVS recognizes what an Outstanding Cashier they have in Erica for her Excellent Customer Service!!! Thanks a million Erica!!! read more

Normally I get prescriptions filled at the Makiki Longs but I had a doctor's appointment near Ala Moana so I went there. My insurance paid for almost none of it. Before I left the store, I checked GoodRx and it was $5 cheaper so I got back in line but the pharmacist said she wouldn't fix it. This had happened to me once before at the Makiki store and the pharmacist refunded and charged me the GoodRx price. Won't shop at Ala Moana store ever again. read more

I know, Longs Drugs is only in name only, as it's a CVS store. This location has been there since the old day of Ala Moana Classic, so kudos for longevity. The selection is okay, certainly far smaller than back in the day. The staff is also small, but they seem friendly and helpful. read more

Today, we were shopping for "omiyage" for a trip and there were only two cashiers up front with long lines waiting. Thus, we went to the self-check out. It was a little confusing and we needed help. But the local man (wearing no CVS uniform, heavy set guy) who helped us was extremely rude and impatient, and he treated us like we were about to take the items without paying for them. We had already entered our credit card and CVS member #...so why would we run off with the goods?? I'm guessing it was because we had accidentally taken the bag off the sensor platform because we needed room for more items on the platform, so apparently that alarmed him. He then stood directly behind me watching us scan every item. There were two other self-checkout lines with people who probably needed assistance. But he was watching only us, even though we got the hang of scanning and putting the item on the little platform with the sensor. He stood there behind me the whole time. I'm not sure if it was because we were local so he treated us like that? He was calling all the mainland visitors in line "sir" and "ma'am." I'm old enough to be his aunty. He was so so rude and assumptive and intimidating to me and my daughter. What has happened to Longs? I want to say this experience has happened only at Ala Moana Longs, and something similar has happened more than once, with an employee who does not dress in a CVS uniform. It has never happened at Kahala or Ward or Kapolei...the other CVS Longs that we go to. I tried to call the corporate number, but it was too late for today but will try again tomorrow. read more

Walking around Ala Moana Center, we came across Longs Drugs. It's similar to CVS. I believe CVS bought this company out, however the name of the store still remains Longs Drugs which is pretty cool. We browsed around the souvenir aisle. They don't have a large variety of souvenirs but it's good enough if you're in the area and are in need of last minute gifts. The prices here are a bit high compared to the Walmart, just minutes away. They did have a couple of items on sale the day we visited. read more

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Like clock-work, this store is one of my shopping destinations when it comes to local munchies (flavored mac nuts, pancake mixes, tropical teas, etc.) for home and while here (sodas, drinks, etc.). Be sure to read the Sunday paper's ad for their weekly specials. This trip, they were particularly handy as I forgot to bring my trusty pocket knife for opening our product samples for customers. I was tempted to use the hotel's Swiss Army corkscrew, but my friend reminded me of the ramifications of losing it. Voila! A pack of two paring knives for $2.49! These days, that's bargain (is that enough for a 1/2 gallon of gasoline?)! Whether local or visiting from afar, you'll find something for your hotel, your trip home, your workplace, or your friends here. read more

Longs Drugs - Pharmacy Near Me - Honolulu, Hawaii

The great thing about Ala Moana Center is that you can just about find anything you will need there. If you have any drugstore needs, this Longs is where you should go to fill them. Longs has been in Hawaii for a long time. So synomous with Hawaii that this store retains the name even after CVS bought it several years ago. Longs is not just a drugstore. You can find cosmetics, food products and souvenirs here. They also carry small electronics and household goods like fans and rice cookers that are essentials in living in Hawaii. Though the location is great, it can get crowded. Especially if there is a big sale as this store draws locals and tourists. The store feels hectic compared to other locations that I have shopped at. If you are shopping at Ala Moana and need to pick up a few things, this Longs is very convenient. But I would do your everyday Longs shopping at one of the neighborhood locations nearby since this one is touristy. read more

I don't usually use this location but had to go in, and all the register or floor clerks are very nice like normal loco longs store. But I get this feeling a lot from pharmacists often.... very not nice. I had a question and she made me feel very unhappy by how she is dealing with me. I had conversation with the cousin the store I guess they were looking at our talk and she came up to me after and told me that she is not nice all the time, so don't feel bad about it. I felt sorry to the pharmacist and I thank the lady for caring about me. Hey people, BE KIND read more

Annie is an asshole. Try not to go to her if possible. She thinks she's better than everyone there. I asked her for help and she barely speaks or wants to help you. She treats you like crap and just stares at the computer and never gives you any respect when dropping off or checking out the pharmacy. If you want great service don't ask for Annie. She's unfriendly and has the worst attitude I have ever come across in the medical industry. Anyone else is great at this location but Annie is a very very low person and doesn't even want to be at work you can see that she's miserable so no wonder why she is not nice or gives any attention to detail. She won't say hello or greet you at all. Sadly Annie will not say thank you for coming in for your business or anything. What a piece of crap person to have assist you at a pharmacy at that. Isn't that your job though!!!!???????? It's almost like a burden to ask Annie any questions or help related topics...so please try your best to avoid her at all cost. Hey Longs, I highly recommend that Annie gets let go or fired ASAP since she hates helping people that need assistance during non-emergencies & emergency visits to this ALA MOANA pharmacy location. read more

The communication from the employees at the Ala moana store is not acceptable. I ordered about 30 prints 4x6 to be picked up at the store. Employees were not friendly or kind. They didn't have my order at the store and said it was probably because of a system outage that occurred days before. I will never print here again. read more

OMG the best Longs Ever!!! I had an issue with a product and had gone to another branch to discuss with manager. They told me to reach out to the mainland. Due to numerous failed attempts and rude mainland attitude, I had nearly given up BUT my last attempt landed me at Longs Ala Moana. From the friendly cashiers to the amazing store manager, they were soooo understanding and they helped me resolve the issue immediately! No waiting for phone calls, no run arounds -she got it done! Incredible!!!! I waited nearly 2 months to have this resolved but she did it within 30 minutes. This is AAaMMMAaZING customer service!!! I can't give them enough Props!!! read more

Super slowwww customer service. Took us half an hour just to get that one bottled water. The manager wasn't even helpful at all. Junk

There must be some serious incompetent pharmacists working here or a system problem. But prescriptions are often filled incorrectly leading to long line of unhappy customers. read more

It's sad that the store is still called Longs Drugs because this store, or all Longs Drugs stores I've been to, are nothing like the Longs I grew up going to. Just change the name to CVS already. To reflect the customer service now provided. They just canceled the third vaccination (1st Covid) appointment I made with them in the last year, and the apointments were made on their recommendations. At least it was canceled a day before my appointment, unlike the first two cancelations that were made when I showed up. This is just another one of their predictable screw-ups. read more

This is a very busy store, and super convenient if you need to pick up odds and ends while at Ala Moana Center. The store has a weird triangle-shaped layout but they stock pretty much everything like their bigger siblings. Service is very good. I needed help finding contact saline solution after going round and round the store (I'm not one to ask for help without trying first,) and a male stocker put down his hand truck full of boxes and walked me to the area. read more

This store is a scam as I have purchased a gift card for $260 and when I tried to redeem the card it says there is $0 on the card even though the receipt says I have paid the full $260 price. I basically paid $260 for a card with a balance of $0. This store is a scam. Never go buy gift cards from this store. I know I will never go back to this store ever again. read more

Tina at Longs Ala Moana cosmetics is the sweetest most helpful employee! She gives me the best tips, and I've switched out some of my high-end makeup for her drugstore suggestions--with better results! She's always pleasant and smiling and reminds me of the Longs makeup sales women of yesteryear who I regularly consulted in high school and college. read more

This location is one of the two locations that I like. I like this one because if they got the deals I can just go during my lunch to shop for it...and I'm getting my steps in for the day as well...so it's a win win. I like that they have their sales posted up when you enter. I like to check it out in case there's something I didn't see earlier. Their best deal for me is their Tiger brand flasks. It's really expensive at regular price so it's suuuuuper worth it to but it when it's on sale. They also have good deals on snacks and candy. The staff there are nice and helpful when you need the help. For this Longs location being located in the mall, it's not ridiculously packed, which I like. I don't have to scramble through people just to browse for things. This past visit I came across "Mystery Oreos". If you're an oreo lover, go and buy it. I'm buying it the next time I go! read more

Longs Drugs - Pharmacy Near Me - Honolulu, Hawaii

I've been trying to reach this store for the past twenty minutes. I've been hung up on for five times trying to find an item. If you guys don't want to help a customer, turn off your phone line. read more