I've visited this location well over a dozen times because it sits in the same shopping center as my workplace. This store opened about eight months ago and carries all of your basic essentials.
The reason for the poor review is hardly the fault of the employees. Well, only one aspect of service but we'll cross that bridge in a bit. The first, and most obvious demerit, is their lack of selection. Walgreen's has their own line of products called Nice! So you will see Nice! paper plates, Nice! crackers, Nice! diapers, Nice! cough syrup everywhere... which is fine if you also offer the brand name of (insert Dixie, Cheez-It, Pampers, Nyquil in the appropriate categories here). But they don't. They may offer one, maybe two other brands but it's obvious that they overpush their line. And when you need a tried-and-true product and are disappointed with something Nice!, it can get frustrating. They do, however, have a fanciful array of beverages so if you plan to hike up Koko Head, swing over to Walgreen's and get hydrated.
The prices are steep. I've gone in actively looking for cheap deals and it's a challenge. Perhaps making essentials more affordable will bring in more business.
The layout of the store is strange. The first few aisles are designated for toys, Hawaiian Host chocolates, and crackseed. Tourists must love it but not a fan with the locals. And if you are looking for basic groceries like cookies, crackers, soup bases, nuts, and seasonings, you have ONE aisle to choose from. So what do they use all their space for? I've seen one aisle designated just for beef jerky opposite the juices and milk. I'd recommend to the store manager who is in charge of inventory to zero in on what the customer needs to help bring more revenue into the business because this doesn't seem to be working well for them.
Another misstep on their part is the cashier line. It's usually a ghost town in there so one would assume that checkout would be swift. Not the case. Perhaps it's because the cashiers don't have a sense of urgency that they run at a painfully slow pace. I sound like a pair of grumpy gills when I say it, but my coworker can attest to this claim. She purchased a $0.79 bottle of water and it took her well over seven minutes to checkout. Not a "convenience store" in my book. There were no computer hiccups. Or credit card blunders. It was a matter of the cashier asking my coworker if she had a loyalty card, and had her fill out the information then and there to receive the sale price. And before she knew it, she was answering a dozen questions with two minutes of lunch break to spare. Pricebusters was literally five stores away and she could have gotten that same item without the headache.
In all honesty, the saddest part comes from what used to be there. Foodland was a locally run store that served East Honoluluans for 47 years that had what you needed, at the price you wanted. The transition is like night and day, but hopefully Walgreen's will bring better selection at decent prices to satisfy the average customer. read more