Pharmacy dept only. Dear Service Center, My letter is about the culmination of a two year issue I have had with the Pharmacy Technician at Kapahulu Safeway store #2747, Honolulu, HI. The Technician Desiree Moses was indifferent , terse , dismissive, rude to me on the phone and in person. The pharmacist at the counter came over to me with similar temperament her name is Alana. She refused to give me the technician; Desiree's last name. She pointed to the front of the store instructing me to see customer service. Now the Federal Health Insurance Privacy and Portability Act aka HIPPA requirements were by her instruction were likely broken at that point. You know all I wanted is to pick up my refill of a drug I take regularly and purchase regularly at Kapahulu Safeway close to my home. I observed it was not a busy day at the pharmacy at that time. Now back to Desiree Moses the technician I spoke to on the phone to order the Rx. She on the phone admonished me for apparently not pronouncing the generic name of the Rx properly. How does she know that she heard it correctly from me. I was an EMT listed on the National Registry; I understand that speaking over the phone about prescriptions can cause errors. Technician Desiree Moses admonished me severely quoting to me that the drug she heard me name "is a completely different drug" I answered with a simple polite request that she check faxes from my MD. and look on the computer, because simply today I have only that one drug to pick up, I just need to know if it will be ready. Seems like a very common request from a customer, but she continued to tell me messages about how different the drugs she assumes she heard me say over the phone. In all of her interactions with me over the years now she is indifferent, dismissive, rude, and makes be loose trust in getting the correct prescription. This incident is not the first time, over the past years when I have Rx to pick up , if I see Desiree Moses at the counter I leave to come back again another time when she may not be there. That's how bad it has been and I dearly need your help. Will you send your best written reprimand to Desiree Moses forthwith? I know something about corporate process from MBA school. Please help me to feel like a good customer at your pharmacy at Kapahulu Safeway store #2747. I have been hurt by this Safeway's Pharmacy, now I feel injured by this Safeway's Pharmacy, I am now in process of feeling very badly over the declining trust I am getting of this Safeway's Pharmacy. Even now to the point of checking into a potential cause of being treated this way because of Desiree's and also the pharmacist Alana possible discrimination against me sending me to the front of the store without concern for HIPPA. I continue to need these drugs in my senior years and Safeway is closest to my home. I need to have written proof that these pharmacy staff members have been notified. They need stern reminders to be professional first and foremost and compassionate to many customers who come to them as directed by their medical professionals needing help with illness. I see online that the below complaint was written over another member of Safeway's Pharmacy Staff, is this pervasive? Do you suggest that if your unable or unwilling to appease me that I walk further up to the Market City where there is a new CVS pharmacy? I remain Injured by Kapahulu Safeway Pharmacy. read more

I absolutely love the store as a whole but I was so disappointed with the manager in the bakery department. I first called them to place an order for my daughter's birthday cake. I was told to come in with a picture so they could make it for us. I went in and all I was asking for was a simple emoji cake. The manager refused to make the cake. Made us pick one that had already been sitting there because he didnt want to make it for us. I wasnt even getting it that day so I dont understand why he was being so difficult about it. The sad part is it ruined the whole experience for my daughter because thats all she really wanted was a cute emoji cake. There was a man named David who was training in the bakery section who tried to be as helpful as possible and said he could draw an emoji on the cake of our choice but overall it was the worst experience in getting a cake I have ever had. I DO NOT RECOMMEND GETTING A BIRTHDAY CAKE FROM THEM EVER! read more

Worst experience with the pharmacy here, Alana I believe is her name, too lazy to look up information properly led to my medication pick-up window to be closed, which then led up to having to wait an additional 15 days to start the process again to then get my medicine. Will not be going to this pharmacy. read more

What is it about the store that is so maddening? Huge interior impossible to find anything quality of all the goods seems to be abnormally low. Won't shop here again read more

Some locals seem to hate this supermarket for some reason; I guess because it represents something mainland to Hawaii. And it is mainland. So mainland, it's bizarre. so identical that walking into the store is exactly like walking into a Safeway in the mainland. And I mean down to the floor plan and all the products. I mean, except salsa -- where in the f****** United States can you not find a decent salsa section in a massive supermarket. And massive it is. If, like me, you hate big box stores, the cavernous isles of this mega market may leave you feeling like an ant. You could get exercise just walking through this face. Strip a star because their check out staff policies during certain times -- especially around 10 p.m. -- are f***** up -- you end up waiting in line for like 20 minutes every time good but,if you orient around couple Hulu Avenue like I do, you will need to use this supermarket, and you will see everyone and your mom in here read more

Bad day at Safeway. I've had problems at this store before, but nothing like my encounter today. Saturday afternoon, was in the neighborhood, decided to pick up a pre-cooked turkey potroast for dinner. They were sold out. All that was left in the warmer were rotisserie chickens and one turkey breast. I grabbed it, although it looked underdone. No problem. I could broil it for a while after I got home. Decided to pick up some chow mein and steamed veggies from Tik Tok Wok next to the warmer, even though overpriced at $8.99/lb. Sometimes, you gotta splurge a little. The veggies, what was left of them, were horrid. One look and I decided the chow mein was enough. So I headed to an express check-out with my 2 items. Only two lanes were open, but one had a single customer in front of me, and he had just one item. I thought I would be out of there in a few minutes. Wrong. The cashier was on the phone, totally ignoring the man waiting to check out. I heard parts of her conversation about how she had dropped a customer's cake and called the bakery department for a replacement, but nobody answered. She wanted whoever was on the phone to go and get a new cake. Then, she hung up, and left the register! She went to the one next to it and started checking customers out there! Not a word to us who were in her original line. By then, I'd had enough. More people were in line behind me, and as I grabbed my two items and left, I said, "I don't need this drama." The guy behind me agreed, and got out of line, too. I went up and down the aisle and saw there were only three other cashiers working, none at express lanes, and customers were backed up at them all. I thought about leaving the food on an empty belt and walking out, but couldn't do it. By the time somebody noticed, it would probably end up getting thrown away. So I went back to the original express lane, saw that somebody else was working there, three people were in line, but it was moving smoothly. So I got back in line. Just before it was my turn to check out, who shows up again? Ms. Dropped Cake. Now I had to wait while she took over her original job! It was not a pleasant transaction. She was in a foul mood, and I I didn't want to say a word. By then, I'd been in the store over a half hour and just wanted to get out. But since I didn't have my Safeway card, I had to ask her if I should put my phone number in or give it to her. Ho, da stink-eye I got! She said, "Wait! When it tells you, put your number in." She'll never know how close she came to wearing that chow mein. By the time I finally got out of there, my BP was maxing out and when I got home, the food was cold and I lost my appetite. I called the store, asked for a manager, told him the whole story and said they've lost a customer. Period. He offered to reimburse me, but I wasn't interested. They'd have to be the last place in town with food for me to go through those doors again. I didn't go there for the first 5 years they existed, because they had displaced a lot of small businesses in that block -- a post office, hair salon, Loves bakery thrift shop, mom and pop stores. They didn't miss my business then. They won't miss it now. And I won't miss the kind of "service" they provide! read more

I have bad experiences 95% of the times I go there. Usually the cashiers are racist. They small talk with caucasians and when it comes to me, asian, they barely say a word or look at you. Today was no different. When I looked at the display on the credit card machine, it didn't show the total. So I thought the cashier was still ringing up. She didn't say a word. She was looking at other customers smiling with that smile that made me uncomfortable. Her attitude was not of a person who was providing service. I needed to look at the actual register machine to know the total. Other times, they rang up the products wrong and I needed to go back and solve the problem. The other 4% of the visits, were absolutely positive. I used the self check out, no errors, no faces. I wonder how many people go there and don't realize that often they are paying more than what was advertised because they aren't aware of, or don't really care, what actually was rang up. All in all, Safeway Kapahulu is the place I go to shop the least but, is the place where made mistakes the most. Shopping there is not as fun and "safe" as in other places. read more

Driving needles under my fingernails would be a more tolerable experience than waiting to get a sandwich made at your deli.

I went too pick up some ibuprofen with my father on Tuesday. Great shopping but the lines are two long and there were only 3 registers open literally all we got was a bottle of ibuprofen it took 30 minutes to get through the line. in the beginning I was impressed by the selection because Hawaii kai Safeway isn't as big, but when I got to the register the cashier was very rude I asked her how her day was going and she went on to tell me I was being condescending. I understand that she could of been having a bad day but I hope she would treat people better. I hope you can work on your customer service so I have to give this Safeway 2 stars read more

great location, awesome poke , and if you get there at 800 pm untill 900 - or when it is run out , the poke is 50% off. woowza. great deal.

Be careful for expired yellow sale tags on the shelf because even if THEY forgot to take it down from OVER a month ago, they will not honor the tagged sale price because it states its expiration date in small print on the lower corner....AND she made me go and grab her the tag off the shelf. Not a fan of this "customer service." read more

shelves are always empty for item that are on sell. prices are not bad but selections is small compared to other stores. parking sucks and the automatic door always seem to be broken. its hard to fin items if i'm in a rush read more

This is also another pretty big Safeway location which is located right on Kapahulu Ave. They have a parking lot in the front of the store but it tends to get filled up for most of the day because there is actually a lot of other businesses and such in the surrounding area like Panda Express, Cold Stone, and many more. I think there is also parking on the second floor area where there is a ramp going up but I haven't went up and gone there yet. I usually just wait around for parking. Anyways, like all Safeways, they have different things set up and you have all your aisles for everything a what not. The staff and customer service is pretty good. There was this one time when I was looking for a small pack of quinoa and one of the workers got a fresh batch out for us which was nice. They also have small kine samples and food demos from time to time pretty randomly. One of the things that I do not like though is they never have enough registers open for some reason. And this goes out to all of the other Safeways on the island man. They only have one or two open, and if you are lucky then three open. read more

the customer service is the worst in honolulu. This is especially true of the deli departmernt

When I first arrived in Honolulu, I was excited to learn that Safeway carries organic products. However, when I found out that they financially support the Grocery Manufacturers Association and vehemently oppose GMO labeling initiatives (http://www.organicconsumers.org/articles/article_27871.cfm), I immediately decided to boycott Safeway! There are many other places in Honolulu like Down to Earth that I will support and where I will spend my dollars. read more

Been to this location several times and it's always been a good experience. This time was different though. We got there around 10pm and the store was relatively empty. After purchasing our items (two bags of candy) my girlfriend had to use the bathroom. While sitting on a chair outside of the door for her I was approached by a guy wearing a hoodie. He told me that I couldn't sit there because that section of the store was closed. I was fine with that so I waited for her near the stores exit instead. He remained in the area while she was in the bathroom. It was at this point I realized that he was a loss prevention officer. He was constantly watching me the whole time and then when she came out he followed us until we exited the door. Now, I've worked retail for over ten years and I understand the demands of their job. I've worked alongside our LP several times and know that what he was doing was wrong. You should only approach or follow people who you know for a fact are shoplifting. When it's not properly done it becomes harassment. Just for future reference. Also while "we" waited for my girlfriend to finish using the bathroom. He stood by the entrance of the store and badgered multiple customers trying to enter the store. Apparently the doors are unlocked but you aren't supposed to enter them during those hours? Why aren't there any signs around the door saying that? Instead, there's a guy in a black hoodie telling people "aye, you supposed to use the other door". Not professional! I believe you might want to have someone watch how he behaves on your floor and teach him the right methods when dealing with "paying" customers. For now I'll stick with the new Foodland in Ala Moana. I feel more welcomed there. Good luck in the future! read more

Really upset with the staff in the pharmacy I call to check for a refill on medication person I talk to was very sassy told me that I had to call the dr for refills but they had 2 of the medications fill which she didn't say kept insisting that I had to call the dr I had no time to ask her anymore questions she hung up on me ok so I called the dr and told her to call my medication to longs I don't think Safeway wants our business if this is how they give customer service. Called longs to see if the prescription was called in they said that they couldn't call refill it cause insurance wouldn't cover cause it was refilled . Called Safeway back and they said that it was filled so I told them to transfer it to longs sorry Safeway never will ever go there for medications read more

Love-Hate this location. It's the closest to our house but AVOID at all costs on Sundays! There is never parking and often no carts near entrance, sooo annoying. They almost always have what I need and sales are good. Go on OFF hours or it can be a nightmare! read more

Good selection of cheese and meat. But the produce is bad about 75% of the time. Even the packaged veggie platter had bad tomatoes. It's just not being carefully looked after especially for the price you pay. read more

Shopped at Safeway day 01 of our vacation. No surprises, it's a Safeway - well stocked, clean and with the usual business one could expect at 9am. This Safeway uses the loyalty card system to apply its' discounts so obtaining a card would be recommmended (saved $45 on $210). We walked from Waikiki - 25 minutes each way. read more

A very nice, clean and new Safeway near our condo. At 9 PM, the parking lot was packed. Found Hawaiian teas here for a great price using my Safeway card, cheaper than Longs Drugs or ABC store. read more

20+ mins to get 3 sandwiches made at the "Signature Cafe." Sandwiches were tasty, but wait was ridiculous. SLOW, then you have to stand in cash register line again to pay at the registers. Employees don't know what was included in the "meal deal" then Carnation working the self check out station was MAJORLY FULL of ATTITUDE. If I could give zero stars I would. Highly recommend going someplace else. Kapahulu Safeway branch is extremely poorly run. read more

I bought too many wines for my party, so I came by to return 8 bottles for a refund. Unfortunately, Toni said that she cannot help us and that refunds on wines are not allowed. I was shocked because the Safeway on Beretania accepted returns on wines without any hesitation- Good job Safeway, Kapahulu- I'm never coming back. read more

This pharmacy is safeways employees which have no customer service with the customers and within the pharmacy. I talked to the store manager since the head pharmacist has no control over any of the pharmacy employees. I explaned my problem with robo calls and their fix is to place 111 in the area code which makes them totally unable to call you for anything. This is the most stupidest internal fix something that you would expect of a third grader or lower. Every time I come in to pay for my meds there is always a uneducated worker to make it harder on the customer. The store manager said he would fix the problem so I gave him another chance. Today I called in a script and was told I could not get it, again a uneducated employee. I called the manager and again was sorry but I told him after waiting 2 hours to call me I transferred my account to Walmart and was able to pick up my meds right away! Safeways pharmacy is the worst and I here it from many other customers there also. There is always more pharmacys them Safeway with yes better service and glad to see you! read more

I'm giving an overall view of the store, but i'm unimpressed with most departments. Bakery dept is difficult to work with and unflexible with policy, with my experiences. The bread is limited. Produce is very expensive for the quality We've experienced sub par meat enough times where we were forced to make separate trips to other places for meat. The pharmacy was really good, consistently. Fast, friendly and professional The deli needs help. Although friendly, i've seen a gentleman not speaking english, clean the hot food/wing bar pick up food that was laying on the counter with his hands and toss it back into the heating bin. He just smiled at me when i asked him about it. The food is often just thrown in these bins and left. quality is really bad, shortly after it's placed out there 4 of 5 times food was unpalatable.. Although very friendly and helpful counter help. they've been very slow. We found too many problems and issues that would cause us to visit other places that we have taken this store off our regular routine, even though we live in the neighborhood. Hopefully they will change. read more

I bought poke yesterday at safeway and the Japanese/korean employee guy name Peter was not so friendly to help maybe because he was too busy cutting fish at the back when I call him to help me. As much as I love to eat poke I will not buy from them anymore POOR CUSTOMER SERVICE is what you will get from them.. read more

Called the customer service on 7/15/16 around 4:20 pm and the lady was super impatient and rude. I was friendly and asked some quick questions and she had the worst attitude ever. She should be fired from customer service. Because she obviously doesn't know what customer service means. read more

The store is their best. I wish their check-out lines were better. I can't imagine this day and age that there are still very long check out lines. This is how the store makes money, I would pay more attention on making customers happy by cutting the time for check out lines. read more

Love the just4u deals and the frozen foods and general groceries have a great selection and pricing. I prefer foodland for meat and produce. The meat at Safeway is pretty bad IMO and a lot of the cashiers are often grumpy..there are a few nice ones and the male managers are very nice but those older ladies are so grumpy geez. Still come here for the good deals. Also it's a mainland business so I prefer supporting local but when it comes to my money I gotta make it go as far as possible just go to foodland for meat and produce say hi to all the super sweet workers and come here for the deals. read more

Parking structure is really chaotic at peak hours. The prices are also not competitive. Foodland and times are better options

I have been a safeway customer for over 25 years and have gotten good service in some of the stores in Honolulu. The one store that has continuously given me poor and rude service is the Kapahulu Safeway. One example is on Valentines day my wife and I had over $175 worth of roses and there was one aisle that was open if you bought flowers. We went to that aisle and the cashier had a conniption fit stating that the aisle was closed. I pointed out the flowers and that the aisle had no sign stating it was closed so the cashier very reluctantly assisted us. When I got home she had overcharged me $50. Today a male cashier was so rude to my wife when she made small talk about how busy the store was. I won't mentioned names because I don't want anyone fired but I do hope the management see's this yelp and improves their . training on customer service. T he cashier today continuously talked to another employee..James H read more

the wait for the deli counter is always way to long. Usually 20 minutes. Always long lines at the cashiers

Went to Kapahulu Safeway for the first time. Beyond disappointed. Couldn't even get in due to the serious lack of parking. Won't even attempt to go there again. Just read some of the other reviews. There were no obvious signs for rooftop parking. I sure don't want to search for parking. Won't go to the Beretania street store for just that reason. I will stick to the Manoa location. Always find easy parking there. read more

Haven't done a major grocery shopping trip for months because of arthritis etc. Decided to treat myself to Safeway @although they're ridiculously overpriced they do have things you can't find at any other store on Oahu. Precooked things ..as I'm in no shape to cook. Spent two hours checking out Kapahulu Safeway for the first time ...loading up my cart with the usual amount which ALWAYS comes out to between $300 and $400 NO MATTER WHERE I SHOP! The cashier was having a hard time keeping up so I BAGGED THE GROCERIES MYSELF despite having muscle spasms from hell the entire time. The bill came out to just under SEVEN HUNDRED DOLLARS! After deducting for my membership, it was still over $600!! (INSERT FUCK YOU Safeway HERE!!!) I had $500 on me but there was NO WAY I was gonna stand there and dig a hundred dollars worth of food out of the bags ...so I walked over to Customer Service, explained myself ...and walked out! They didn't seem in the least bit surprised so I'm guessin I'm not the first person blown away by their ridiculous prices @NEVER AGAIN IN THIS LIFETIME SAFEWAY!!! Took another taxi home ($30 total for the round trip) to an apt with absolutely nothing to eat in it. Going to a REAL grocery store today ...at least they didn't get my business! read more

why is everything here so overpriced when you can easily go to say, Longs or Times in Kaimuki to get basically the same things at the same price? Their food bar is one of the most overpriced food bars i've seen. Even downtoearth is not as bad as this and at least downtoearth is kinda healthy, kinda. read more

One thing is consistent about the deli department's made to order sandwiches, you'll be waiting....and waiting....and waiting. Every single time I think it might be my day for quick, courteous service at the sandwich counter, I'm disappointed. As I waited last night for my sandwich, I watched the lone sandwich maker (in slow motion), take individual ingredients, one by one (very slowly) and place them onto the bread. You'd think if they were going to put 5 tomatoes on a sandwich, they'd grab a handful of 5 instead of taking 1 out, placing it on the bread, walking 2 feet to the container to grab 1 more (#2 tomato), placing it on the bread (slowly) then walking 2 feet back to the container...you get my drift. The sandwich makers act like it's not really their job but that they're doing you a huge favor by making a sandwich for you. No joke, I waited 50 minutes for 1 sandwich with 1 person in front of me when I arrived. The kicker of the night for me was when I pushed my wagon to 1 of 3 backed up check-out lines only to watch a Safeway EMPLOYEE ask a customer if he could cut in front of him to purchase a juice and snack for his break since his break had officially started and he didn't want to use his break time waiting in line. I could have choked the guy in front of us for letting this employee cut in line. I guess it was too hard to cut in the express line. As I pushed my wagon of groceries out, I saw the rude line cutter sitting down with another employee (both in uniform) talking story and using a lot of profanity for everyone to hear. Safeway needs to deal with their unprofessional staff issues. I think I'll activate my Maikai card again. read more

im sorry but i dont normally write in but my shopping experiace today was horrible. i was at the kapahulu store on oahu hi. first the customer needs some work talk about rude people who dont care.i had 3 different people walkby asking an a very monotone voice. can i help you and just keep walking. it was like they are supposed to ask that a certain amount of times an hour and had to fill a quota. so when i replied yes where is....they were already walking away.3 times!! then the check out i opted to self check out and was done and going to use a coupon i recieved in the mail,i start pulling it out of my pocket when the guy working the ststion starts in on me about not being able to use them. i havent even scanned them yet. i was about to just cancel everything and leave but i spent so much time trying to find my groceries i had to leave. now safeway isnt the closest store to my home but i was gonna go here to check out the selection, sorry to say im not going to come here again. more buisness for foodland i guess. read more