Super bad customer service. Besides the cashiers no one wants to help you. Haven't seen such unmotivated employees in a while

Last year, a male cashier at this Safeway accused me of stealing! I forgot one small item in the shopping cart. A tube of lip balm! After I paid for the groceries, he did not load my bags into the cart. I complained to the manager before I left...but, still, I rarely visit the Kapahulu Safeway. read more

I have mixed feelings about this store. Aside from being the nicest Safeway on the island, here's how my experience went on a recent visit: - The worker at the bakery was more than happy to give my nieces & nephew a free cookie. Yay! - My niece noticed that a few boxes of dog milkbones had tons of little black bugs in it. Yuck! - Stopped an employee who was walking by, regarding the milkbones. Asked if he works there & instead of yes or no, he asked "why what did you need?" without really stopping & with a less than enthusiastic look on his face. Sheesh! - Went to the produce section to get a few things, turned around & realized someone took my shopping cart. Weak!! Needless to say, I left the store feeling slightly irritated. May be a while before I go back. read more

One of the biggest and best maintained safeways I have been to and that accounts for both CA and the Hawaii islands. Convenient location with ample parking. read more

Although this Safeway is huge and has almost everything, the service needs a lot of work. This review is strictly for the experience at the bakery. I just recently bought a 2 dozen long johns for the office and here was my experience. First of all, they have a large display and glass cabinet of pastries but you have to use this small blue piece of plastic to try and grab your pastries with. Very difficult to use, especially if you getting a dozen or more. Why no tongs? Anyways, I got the 2 dozen and took my long johns into the office. Everyone was happy to see them and started to eat. After a few minutes, it became apparent that that none of the long johns had fillings in them. FAIL!! So anyways, I called to complain and the manager didn't want to hear it. He flat out told me that they don't have long johns, just pastries that looked like long johns but without the custard filling. WTF??! At least put a label near it that say long chocolate donuts. Tip: If you are looking for chocolate topped pastries with custard filling, aka a long john, don't take the long oblong pastries that look like long johns. They don't have any fillings in them. Better yet, go to a real bakery for pastries. Less hassles and at least they help box your order and not give you a small blue dental dam to use. read more

I had to wait for 10 mins ( which is pretty long) in line due to the fact that there were only two lanes open. Regardless of the fact that there were employees standing around. I walked over to the self checkout to purchase my mochi ice cream to find out I had to manually enter a code individually 16 times (be of the qty) to check out! Terrible experience and possibly the worst I've had! read more

Common $5 Fridays! they have 4 cashiers open, the self check-out & ALL 5 registers has lines of 20 People waiting!!! WTH?? Safeway...You guys NEED to bring in a lot more workers!! THIS IS CRAZY & INSANE!!! Everyone's Flippin' here!!! UGH! read more

Went to the floral department at Kapahulu Safeway and I saw a display that was so awesome..It had a beautiful floral arch over a portrait of a horse and a couple..Lowell from the produce department took that photo on the Island of Maui!! Kisha the floral manager is terrific also her helpers Good Job read more

Definitely go to the sandwich counter if you like dealing with incompetence and laziness. It usually takes them about 10 minutes or more per sandwich, if you're lucky. read more

This has to be the WORST Safeway on the island! Never again!!! 45 minutes wait for 3 sandwiches....No one else was waiting for sandwiches....I was the only person on the wait list! NEVER AGAIN!!! read more

OMG....We decided to get a sandwich at the deli at Safeway in Kapahulu. Mistake..only one person working. Then the deli manager came out to help. She told us that she doesn't make sandwiches, so she doesn't know how To make the sandwich. So why is she the manager for the deli. I ordered A turkey pesto. She put chicken on the bread. I had to tell her that was chicken And not turkey. She put some leftover pesto. I had to tell her that she needed to Add more pesto. Then she was going to put bacon. I said it didn't call for bacon on that sandwich. I will never go back there for a sandwich. read more

Big thumbs up to the produce department! I needed help figuring out what a ripe pumpkin looked like. The associate that helped me was very informative and took the time to explain the characteristics of a ripe pumpkin. He also asked if I knew how to cook it and went on to share how to cut and cook the pumpkin. I went home and dinner turned out great! :) read more

I acidentally dropped my ar key fob while shopping on Saturday. I didn't discover this until I had a cart full of groceries and was at the chrck-out. Very stressed I went to the Customer Service desk. Immediately a bagger came to help me. I explained my situation and she let me put my cart behind the counter while Iooked. I came back in 5 min to pout my frozen itemd back when I met Manager, Shantel, who simply put just the frozen items in a badge and into the bagged ice freezer while I continued to look. She expressed her concern and looked a bit with me while alerting other floor staff to my situation. I never found it and my hubby brought the extra key. When I was ready to check out she rang me up at a closed register so I wouldn't have to wait. She was responsive and sympathetic and her personal attention eased my stress. read more

I used to like this safeway a lot better when it first opened Out of bread @ 4 pm @ deli.Then I saw deli girl outside smoking and spiting on the ground.Have some class. Also some cashiers are slow and don't care if there's a long line. Worst starbucks ever. read more

I love this pharmacy n the pharmacists n techs are uber helpful n friendly. More than that I love that there is never really a wait (I'm in n out in bout 15 min, perusing actually takes longer), n they give out a stamp card that gets punched with each prescription (doesn't have to be jus for picking up your own) with the first 5 stamps being rewarded with a $5 Safeway gift card, 10 = $10, n 15 = $15, then u start over. Why would I fill out my script anywhere else?! Safeway Kapahulu pharmacy is close to home n basically gives me free money for buying something I have to...go elsewhere n u get a wait n having to pay for already expensive meds with nothing in return. read more

Safeway is very cozy. I love going there. Something about it feels good and fun.

First off, all of the cashiers here are always sooo kind, conversational and helpful :) I went in this past Friday at about noon, got something from the deli and needed a fork to-go. There were none by the sandwiches so I asked the sushi-makers who directed me to the cafe area. When that was also empty I went back and asked if they had any elsewhere or some stock they could get me one from. They looked at me like I was a total pain in the butt, then looked at each other and told me they didn't- which I found very hard to believe... it seemed more like laziness and poor customer service. read more

Safeway Kapahulu is one of the largest Safeways in the nation. Very clean and orderly and the staff at this location are always friendly and kind. The prices are a little higher than most stores and that has to wilt simply live on a an island.... but $5.00 Fridays make up for it.... which is certain items with the store only cost $5.00.... that why I always shop on a Friday!!! read more

I believe the phrase EPIC FAIL was invented for disasters like this. These days, I generally refrain from flaming businesses -- I prefer to chalk up lackluster experiences to bad luck, bad timing, or the like. But this living nightmare was so gawd-awful, so beyond the pale, so utterly horrific in so many ways, that I feel it is a civic obligation to put the world on notice. This massive Safeway has an impressive veneer but is in desperate need of better management. I arrived with my two kids (boy 6, girl 4) around 5:45 PM thinking we'd grab a quick bite for dinner. We visited the men's restroom for a pottie break and handwashing. My poor daughter, unfamiliar with how unsanitary men's toilets can become (Why God, WHYYYYY???), was confronted with a toilet seat soaked in urine, with wet wads of toilet paper all over the floor. I did my best to clean things up and help her out, but I did not have the requisite HazMat suit. Note to reader: if you are the kind of knuckle-dragging moron who 1) pisses all over the toilet seat and 2) leaves it, please do the world a favor and HAVE YOURSELF STERILIZED IMMEDIATELY. Your genes are no longer welcome in this world, if they ever were. Now, on to the food court, where I thought we'd grab a few quick items and fill our empty stomachs. The "food" in the hot food bar looked like it had been sitting there, oh, since Easter, maybe Christmas? My kids love egg rolls and rice (regardless of vintage) so I was going to get them some, but there were no appropriate containers anywhere on, above, below, under, or near the food bar. So I went over to the salad bar and got a clear plastic container (for cold food) and put the rice and egg rolls in there, hoping we could check out and eat fast enough to avoid container meltage or other mishap. I got the pulled pork sandwich combo -- which normally comes with a small drink -- but there was no drink offered. When I asked where I could get the drink, I was told somewhere over by the registers with a vague gesture in that general direction. No employee was staffing the cafe registers, so I rumaged around under the counters (with security guard eying me suspiciously) and found cups of 24, 32, and 44 ounces. I asked the guard if the "small" was 24 ounces, and he seemed dubious, but then added, "that's the kind I see people drinking." Whaaaat? I filled one with Coke and headed to the regular check-out area. This is when things got truly Kafka-esque. The self-checkout was a zoo, I thought our items (lacking bar codes) would be complicated, and no one was staffing any of the Express lanes(!), so I stood in one of the 3 staffed lines (out of 20 available registers). And stood. And stood some more. And tried to dodge shopping carts cutting crossways through the interminable check-out lines. The gentleman in front of me, when his turn finally came, was determined to question and double-check the price of each of his 30+ items. The hard-working cashier -- a middle-aged Asian woman, and the lone bright spot of this entire ordeal -- very politely assisted him, despite a line of grouchy customers waiting to check out extending behind me as far as the eye could see. By the time we paid and sat down to eat, of course the heat/steam from the egg rolls had dissipated, making them all soggy on the bottom. My pulled pork -- which was scorching hot coming out of the microwave a half hour earlier -- was basically room temperature. Our seats were located right next to the self-checkout zoo, so we got to observe (if not be enveloped by) the ongoing chaos while the manager tried to sign unwitting customers up for Safeway's new "Just for U" promotion. One sun-ravaged guy with a "Kama'aina"-emblazoned muscle shirt (really, dude? You're so kama'aina that you need to wear a messaged muscle shirt to prove it?) became nearly enraged when he couldn't figure out how to download the app to his phone, which prompted him to lecture the manager about how they should just offer 6% off all prices without the rigamarole. I might even agree with him in theory, but dude: wrong time, wrong person. She fended him off (or shined him on?) by saying over and over again "Talk to corporate. You're talking to the wrong person." Ad nauseum. I typically shop at the Manoa Safeway, which is half the size but a totally better (read: chill and aloha) vibe. I'll be sure never to visit this Hell-Hole on Kapahulu ever again. A TRAVESTY, TRULY. You have been warned. read more

This is my favorite Safeway. They seem to have the best deli in comparison with the one on Beretania, Manoa, and Pali.

Seriously this store is a disgrace to society. I alreadt don't like going here but went due to hurricane Iselle. They hiked up the water prices to 15.00 for a 24 pack. How can you be so greedy to price gouge when we were getting ready to be hit by a hurricane. Safeway you have no Aloha! 0 stars - read more

The lines are way too long why do you keep people waiting this is not right people are tired and want to go home I can't find anything else because I'm very busy trying to pack my things ready okay so that's what have to be it thank you read more

Having moved from living downtown in a busy big city, I decided it was time for me to actually start going to the grocery store myself when I moved to the island. Only a short Uber ride away from my new place, I decided to give this place a try. Aesthetically, this is a beautiful store, Safeway has done a really great job of improving the customer experience. The produce area, where I spend 98% of my time and dollars, is large and beautiful. They have nearly all of the vegetables that are available on the island in great abundance. The checkout lines, while nearly always a few people deep, move quite quickly with staff that I have always found to be cheerful and efficient. read more

I'm just going to speak about the WINE Department. It's just the best selection. They have more variety of good California wines than anywhere else in town. And the prices, especially on the specials, are really good deals. It's the best place to shop for quality wines. I can spend an hour roaming the wine aisles. read more

This past Sunday (Father's Day), my girlfriend and I were blown away by our cashier's (Audrey) energetic, friendly and efficient customer service. Unfortunately, we didn't have time to find a manager and elaborate on how pleased we were... so we hope this post finds it's way to her supervisors. Audrey is a fantastic member of the Safeway Team! read more

the nicest looking safeway on da isle

This occurred on Dec. 2, 2018. All I had was a bag of bananas. It was Sunday morning and there was only one checkout open. As I headed to the checkout, I found that I was the 5th person in line. The customer in front of me had a full cart so I asked him if I could go in front of him and he said "No!" and that he had been waiting long enough and that he didn't want to wait any longer. Which meant that he was already upset from waiting in line. The cashier looked up at the line but made no attempt to call for backup. I asked him if there was anyone he could call and he said no. After a short while, he picked up the handset to call out someone but the PA system didn't work. A couple minutes later a woman came by with cash trays for the registers but didn't open one up. She attempted to call for help but the PA didn't work. She said she had to reset it and left. She came back and called for help. By this time the customer in front of me had finished unloading his cart and was being helped. As space allowed, I placed my bag of bananas onto the belt. When help arrived, he pulled the last person in line, rang them up, closed the register and walked over to the counter where I was waiting. I think he was about to assist in bagging the groceries but I asked him if he could ring me up. He begrudgingly said yes and I moved over to his register. I told him that I had to wait forever to buy a bag of bananas. He didn't appreciate that comment. I was on my way to church and I was wearing a shirt with my church name and logo on it. As I was stepping away from his counter, he said the name of my church with a sarcastic tone. Need I say that he upset me even more as I walked out the door! Terrible service at this store!!! read more

I love this Safeway; its a one stop shop for everything. My tip for this store is the Fish Counter. The Poke is awesome!!!!!!!!

Deli sucks. Refused to thinly slice anything! Never been told that before from this Safeway location. Feeling quite irritated!

They continue to have stocking problems. The other day I got so frustrated that they didn't have Red Bell Peppers that I left and went right to Foodland. The day before I was there and they didn't have dried Mexican Ancho Chiles. read more

Great place to find stuff from the mainland and an impressive wine selection. Largest Safeway in the world.

Customer Service desk was rude. She looked likenshe was having a bad day and it was only 7:30am.

Extremely over priced! You're paying for union salaries! Their employees are Union which translates to extreme over pricing and poor service! Want fresh produce then support the KCC farmers market! Buy local! No quick shopping as the store is massive and takes forever to walk around. They force you to have a savings card. Who does that anymore. Just give the deal. The lady at the register instead of offering to sign me up impolitely asked the lady behind me if I could use hers. I said I would walk out before I asked that. So rude! Then I had to ask to sign up. There is hardly any parking in front so you have to park on the roof and wait for a massive elevator, one of which was broken. Can't get more inconvenient than this over priced mega junk store! I would rather deal with the mess that Walmart is and save a hundred dollars a month than go here again! read more

Safeway in Kapahulu is the bestesss Safeway in the island! Nut bar, bakery, deli, and great wine selection. Plus a simple fact, I shop here!

Worker was very rude and impolite. Asked for doggie ice cream. Made a complaint to the store manager.

Pharmacy was awesome sauce! Got my flu shot here in the private office next to the pharmacy. Pharmacist was friendly and helpful!

For the love of Pele open up grocery lanes especially on Friday. I've been coming here for four years and I feel like I am standing in the free government cheese line. The deli can be a nightmare too. But a very clean well stocked store with friendly people. read more

It's like a mini city inside complete with a bank, post office, Starbucks, and lounge area. As the grocery prices are rather high here, I prefer foodland around the corner. What bothers me the very most of all about this Safeway is the rediculously long lines that one must encounter and suffer patiently through. They have two or three check out lanes open during high volume hours (i.e. before dinner time) and last time I was there, it took me around 15 minutes just to wait in line to buy a minimal amount of groceries! Open up more lanes before I have a fit of hunger and eat all the customers' groceries right off the conveyor belt. read more

Worst Safeway on the island. Always have long lines and they do nothing to speed things up. Cashiers take their sweet ass time ringing people up while talking story with co workers. I think I'll just drive farther and go to times or foodland. Lose money. read more

Atmosphere, corporate. Fruits and veges, mostly sprayed, waxed mainland varieties, stacked like soldiers in formation. Organic sections are not moving because most shoppers there don't realize the difference. Lights in some isles are glaring. Personally not comfortable with whole feel of store. It's not Hawaii. read more