My mother in law ordered a refrigerator from Samsung, and RXO has cancelled her delivery several times at the absolute last minute. She is bounced around between representatives with no resolution. When Samsungs representatives contact the company they tell her ALL of their delivery trucks are broken down and out of service. What kind of delivery company claims to have every truck out of service? read more

Pablo and Pacclo were very fast and efficient with setting up my Peloton Bike!!! They were very mannerable and nice and answered any questions that I had!! read more

I am so impressed with these guys. I had Terry and his partner (didn't catch his name), but they were both so good! They went above and beyond. I haven't ever had such a nice delivery and installation experience before. Normally it can be a nightmare, but not with Terry and his partner. They cleaned up everything! They were quick, nice and professional. They cared for my product and my living space. Terry even explained to me how the product he installed worked and everything (Tonal). He should honestly be a Tonal sales representative. He knew everything about it. Both these guys deserve a raise! Like I said, they went above and beyond for me. Super thankful. read more

RXO - Tonal installed. - Shipping Centers Near Me - Buda, Texas

RXO admits my refrigerator was delivered to them by Samsung last November, but was stolen while in their care. I was charged for the refrigerator by Samsung and it is still not replaced because Samsung says RXO needs to locate it and they refuse. I am filing a complaint for consumer fraud with the attorney general's office today after contacting RXO and Samsung over 25 times in the last 2.5 months. RXO ticket number that determined my $2200 refrigerator was stolen by someone there while in their care: 1539261 read more

HORRIBLE. Had a delivery scheduled with a delivery time from 5-8 pm. At 4 I selected track my order on my delivery confirmation email. An error showed up staying that they couldn't deliver my peloton because I wasn't home. 1. Never got a "30 minute" heads up that they were on the way. 2. Never received ANY phone call. 3. I was home all day, nobody showed up at my door and 4. I have a ring doorbell and have no footage of anybody at my house. Called the number to ask about this issue and they just stated I wasn't home so they couldn't deliver it and they would give me a call with a new delivery date. Seemed like the delivery drivers didn't want to make a late delivery and just lied. After paying 1000s of dollars on this product you would think the customer service and delivery team were way better. I have no idea when my treadmill will be delivered and have received no follow up phone calls. read more

The two gentlemen were efficient & made the whole process easy for me. They worked hard thru multiple obstacles!

Delivery was on time and professional. I was supposed to get a 30 min warning call but it was 5 min. Luckily I had prepped. Great install, made sure it worked , and had no issues removing the old appliance. read more

I had a three hour delivery window, 9:00 - 12:00, for a Power Reclining Sofa (think movie theater), and I had to be there to accept the shipment, so was tied to the house. Their communication ahead of time was excellent. However, on the day of delivery, as 12::00 approached, no one had contacted me. I called the office at 11:45 to see if they were still coming. I was told yes, they were just running late; so much for the delivery window and it would have been nice if they had notified me of the new ETA. They showed up at 1:45 and were kind enough to bring the sofa inside the house; I'm old and it would been very hard for me to get it over the 2" threshold (it weighs 288 pounds). The truck they used had a power liftgate, which was nice since the couch is so heavy, I'm glad they didn't have to bring it down a ramp. There was some damage to the box on what turned out to be the bottom difr of the couch, which they said was there when it was delivered to them. In any case, the sofa had a very small tear to some fabric on the underside, which was completely insignificant, so no harm done. The two workers were respectful and helpful and I appreciated their help. read more

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Ditched us twice. no accommodation. Sean Parker was said they had no trucks help either. No trucks? Further, they will not release it to pick it up ourselves because then they won't get paid. The warehouse is 15 min WE scheduled AGAIN. Doubt they will deliver. Do not use them. Mayfair said they use them because no one else and this branch stubks, other areas actually have TRUCKS. read more

My experience with this company has been 100% terrible. My delivery has been scheduled and cancelled four times in a row with no explanation. Customer care is useless. I've called every time it's been cancelled, but no one has provided an explanation and will only tell me that it's not "routed" and to reschedule for another day. I can only speculate as to why their team keeps choosing not to deliver my item. read more

RXO will cancel on you on the day of your scheduled delivery with no reasons, and their next available delivery date isn't till weeks away. And they will cancel on you again. Very bad delivery company, unreliable, with no customer service to speak to. read more

RXO or XPO whatever the name is. They are supposed to delivery my Samsung Bespoke Glass Panels and install them on 11/12/22. The day before the scheduled delivery date and installed, I get a text asking me to schedule my delivery date. I was confused at first because I had already scheduled for delivery and install date. After I few minutes, I realized they had canceled my delivery and wanted me to pick a date with the closest availability 1 month away. Horrible service, I don't know why Samsung contract with RXO / XPO. Typical same copy and paste response from owner asking you to email their customer service. read more

Friendly, quick, and careful service. We even had a family emergency occurring the morning of the delivery and they were very compassionate. Highly recommend. read more

Bought a refrigerator from Samsung. RXO apparently lost part of it during shipment. So we have spent hours on the phone with overseas customer service people from RXO who have mostly just tried to pass us off to overseas customer service people from Samsung, often claiming it was Samsung's problem. But Samsung just tells us RXO has lost it and needs to find it. Finally, after two weeks of this (and two weeks of no refrigerator), RXO finds the parts somewhere and says it can finally deliver the refrigerator. But then tells us it will be THREE MORE MONTHS before they can now deliver it, even though it's in a warehouse just up the road. After spending yet more time on the phone trying to chase down anyone who can help (and spending soooo much time on hold), we're told they can deliver it within a week. Great. Only three weeks late. But then, literally as the window opens today for them to deliver, we get a notice that the delivery has been delayed and, once again, it's on us to fix this problem. No one calls us to reschedule anything. So we have to call overseas people AGAIN to try to get a date AGAIN. Beyond frustrating and time consuming. Also, I have asked for a local number (we know what warehouse has the refrigerator) and we've been told they not allowed to give us the local number. We are required to call in, wait, get someone in another country, who then calls the local number, and maybe or maybe not reaches someone and maybe or maybe not gets any information. So, still no refrigerator, which is a major deal every. single. day. that goes by. I wish I could give this company negative stars. read more

HORRIBLE - This is the WORST experience I have ever had with product delivery. I ordered in April, and as of July 8th, I have still not received my delivery. They canceled my delivery the day before it was scheduled, 4 times, and each time would not reschedule the new delivery before 2-3 weeks out. DO NOT USE THIS SERVICE! read more

Great experience with Rxo delivery service. They delivered my drawer microwave, which was in a very large box and put it exactly where I needed it to be until it gets installed. They were timely and very professional. read more

What a poorly managed RXO hub. We had a scheduled delivery for a stove-top from Samsung after a 6 week wait. The day before the confirmed delivery date, we receive a cryptic email with a bunch of codes and obscure long numbers that says the delivery has been rescheduled for a further two weeks later. I called Samsung but they could not help. I asked if I could pick up the package even though it's a 90 mins. drive from our house. Both Samsung and RXO customer support agents assured me that they had to give permission to each other. RXO finally told me that they will check with their hub in North Austin and they will contact me with a day and time to pick up my package if allowed. The two weeks went by with no contact from RXO, no email, no text, no phone call and no voice mail. On the day of the rescheduled delivery, the package was showing still at the hub with no delivery scheduled. I called the N. Austin hub and I was assured that the package will not be delivered and that if I wanted it delivered a new delivery date has to be scheduled for "hopefully" a week or two. But it will have to be reconfirmed at a later date. It seems the game is for them to get paid to deliver to the customer's home but if they delay enough, they have the customers come by and pick up their own packages. They get paid, you do the work. What a scam. While there I saw the manager Shawn sitting in his office with the door open. I asked the young lady being trained while I waited to pick up my package if I could talk to the manager. After she asked, Shawn promptly closed his office door and I was told he was in a meeting. A young African American employee claimed he was one of the managers, wanted to hear what went wrong and again assured me that he would have to dig deeper into the issue and he did not have time to do it. So "bummer buddy". Bye. How is this outfit still in business? What is the management thinking? How do you keep employees who abhor doing their jobs and get away with it? So many questions... Always ask who the shipping agent is, if it is RXO, cancel the order. read more

RXO - Misleading. Entrance is in the back. - Shipping Centers Near Me - Buda, Texas

The guys that delivered my washer and dryer were very respectful and helpful. they called me beforehand and delivered my product on time. They also gave me information of what I needed to purchase for my washer and dryer. Friendly, efficient and I give them 5 stars! great job guys! thank you! read more

They were suppose to delivery my appliance in May, the day before they pushed it out 30 days. Then June came, the day of delivery they pushed it out to July. When it arrived, my dryer was damaged by them and it didn't work. I was told I would have to contact Samsung about getting another one. SMH still waiting. Then, they were suppose to delivery tomorrow, now they said I have to wait another week. SMH. Worst logistics company I've ever dealt with. read more

Our delivery and set up was a very smooth experience. The delivery company and team were great at communicating every step of the way after we placed our order. We are even happier that our item got delivered 5 days earlier than expected. The delivery team was very efficient and professional! read more

The delivery team was great! They delivered my new dryer and took the old one away and were in and out in a short amount of time. They were very polite and professional. read more

Great service on the delivery and setup of my washer and dryer. The drivers were quick and efficient in their duties.

Luis and Juliet were wonderful- kind, patient, thorough, well-trained. They picked up our tread+ easily. Once RXO came (they cancelled on us at least four times), they were great. Thank you Deja at the austin facility for helping us finally get this done! read more

Very polite, professional, and punctual. Got my old gas stove removed and a new one installed. Everything was very smooth.

On time, quick, and easy with great communication from order to my door!

I think this company has some training issues. They installed three new Samsung appliances(Fridge, Washer, Dryer) in my home and I had issues with each one. The worst issue being a gas leak with my brand new Samsung gas dryer (since they did not install it with pipe sealant). The washer machine had a damaged plug (due to being dragged)- see photo. The new fridge came with some small dents (not a huge deal), but when they installed it the electric home breaker tripped and the fridge wouldn't turn on. They just told me to fix the outlet and quickly left. I had to troubleshoot/fix the fridge issue myself (quick fix), but the quality of service was horrible. For the gas leak issue I called XPO Logistics multiple times to have them reinstall the gas connections with sealant that I purchased myself (the guys didn't come prepared with it). Come on! Give your guys the training, and supplies that they need to get their job done right! My 3 stars is because they came back to fix the gas leak issue. read more

RXO - Damaged plug for new washer machine - Shipping Centers Near Me - Buda, Texas

We had plenty of updates from them letting us know when they were coming. They even came a little earlier which was cool because we are early risers. They were quick and efficient. Thank you read more

The team delivered a new tempo. They scratched our brand new floors and then tried to cover it up with the mat that came with the tempo. read more

RXO - Shipping Centers Near Me - Buda, Texas

Very happy with my delivery, guys when above and beyond to help me bring the massage chair to the 2nd floor. I really appreciate

Timely and professional. Good crew. Install was great and they cleaned up thoroughly.

After initially a bad experience with RXO, they came to the rescue to fix the issue and my opinion changed from bad to good. They knew how to step it up and make sure the issue was taken care of. Thank you team. read more

They came, they saw, they conquered. Fast and efficient and helpful. Customer service and the field service were great.

They delivered my exercise bike and I was impressed from start to finish. I received a notification the day before my delivery with a delivery window and then they called 45 minutes out to let me know they were nearby. The delivery rep explained what they would be doing, asked exactly where I wanted the equipment and answered any questions I had prior to bringing in the equipment. They were in and out in 15 minutes and were very courteous. Highly recommend them! read more

Received a call from the Austin manager after following up with an email and they've scheduled my delivery for this Wednesday and I was assured that it would be delivered with no rescheduling. The manager reached out a couple hours after I sent the email so im hopeful my bike will get delivered promptly. I will update after Wednesday! read more

RXO is responsible for the worst installation and customer experience I have ever encountered. I ordered a new range through LG and paid for delivery/installation. LG partners with RXO for this service. The first pair of RXO employees arrived and rushed through the installation. There was a two-inch gap between the range and the kitchen wall. They said that they could not make it flush due to a gas line; however, they offered no suggestions on how to remedy the issue. I contacted RXO, and they agreed to send a second pair of employees to correctly finish the installation. They were scheduled to arrive between 3:00-6:00 PM. When the installers had not arrived after 6:00 PM, I contacted RXO. The second pair of employees arrived at 9:00 PM with no information regarding the situation. They disconnected the flex line and tried to resolve the issue. When they could not get the range closer to the wall, they reconnected the flex line and left. Within 10 minutes, I noticed the smell of gas. I shut off my gas line due to the leak and immediately contacted RXO. Weeks later, I still have never received a response from the company. I hired a plumber to correctly install the range which cost $540. He informed me that flex lines should never be reused because they will never seal correctly. As a result, RXO was negligent and caused the gas leak. I have repeatedly attempted to contact RXO for an installation refund. However, I am always transferred between call centers until an automated message informs me that I will receive a call back. I have never received a call back from RXO. I hope that this information shows both RXO's lack of qualified installers and abysmal customer service to any prospective customers. read more

The delivery was during time frame. The guys were friendly and professional. Easy! My Tempo was set up where I had asked and no wrappers were left behind. read more

RXO - Shipping Centers Near Me - Buda, Texas

The delivery drivers went above and beyond to get my delivery not only up the steep drive, but up some steps as well. I did not receive the 30 minute notice; however, their courtesy more than made up for it. read more

Delivery team was prompt and professional. Arrived on time, unloaded all items carefully, and set up the room quickly. Appreciated the care to the walls in tight corners! We have had a lot of furniture delivered in the last few months and the XPO online experinece and staff has been one of the best! read more

I was so excited to get my new mattress but you know home delivery can be so hard! The XPO team was great from the beginning They confirmed my window the night before, the morning of and when they were 30 minutes out! The delivery crew was respectful of my time fir sure but also Appreciated how nice and pleasant they were! Great experience! read more

Guys showed up on time and put my delivery exactly where I wanted it. Great job!