Great experience with RXO. Delivery was perfect, men arrived on time and were friendly and professional

I had a delivery from RXO on August 4th. The driver did not set the parking brake on the truck. As I walked out the door I saw the truck rolling with your driver and helper inside the box of the truck. I ran and jumped into the truck and stopped it before it hit anything else. I have called and emailed with no response. They left my trees with broken limbs and ruts in the grass we recently put down. I need help to clean up and mess the truck made. My only other option is a police report and insurance claim. I spoke with and sent all this to : Leonarda.Sampilo@rxo.com around a week ago, and another employee at your call center the day of the delivery. No one has reached out to me. Here is the tracking number for the delivery the day of the accident. See the attached picture and video. read more

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I would give this business 0 stars if that was an option! I placed my order with LG on July 20th for my 2 refrigerators, with an original delivery date of Aug 5th. RXO contacted me on Aug 5th to reschedule for Sep 2nd. I confirmed delivery with them on Sep 1st and then received a notice AFTER HOURS that my delivery had to be rescheduled AGAIN! Now RXO wants me to wait until Sep 30th??!! We were unable to speak to a local representative and could only get foreign reps to send emails to the local hub. LG should fire RXO as their carrier company. I cancelled my order with LG and ordered the same refrigerator through Home Depot with a delivery scheduled in 3 days. read more

The drivers delivered my new bed today. They were supposed to assemble it, and they did, for the most part. They didn't put the cover on the foundation before putting the mattress on top of it. Now I've got ugly bare wood showing on my brand new bed that I'm supposed to be enjoying. I cannot put the cover on by myself; it's too heavy. I don't know what to do now. read more

Delivered a mattress from Casper. They were supposed to unbox and place the mattress and haul away the box. "White glove service" I paid extra for. Instead they dropped the mattress and drove away. Same "service" I could have gotten from Amazon for free. read more

Can't get answers No way to talk to a local person Foreign customer service agents that can only send emails Only will deliver weeks out read more

The team delivered my new washing machine several hours earlier than expected, after calling to make sure I would be home and ready for the washer to be installed. They were very efficient and courteous. I would not hesitate to get another delivery from them. read more

RXO - Shipping Centers Near Me - Buda, Texas

Delivered my mattress on time & both men were in & out in less than 15 minutes. Took mattress plastic cover off in my house & placed mattress onto my box springs. Carted off the plastic and my old mattress. Both men were great, friendly, kind, respectful & very professional. Received the mattress I ordered & is great. Thank you, A. Villarreal read more

This entire experience with RXO has been ridiculous. I do not appreciate speaking to someone in another country and not a person at the distro center 30 miles away. The text message, confirmed delivery date, then the sneaky after hours 7:14 pm text message saying the order needs to be rescheduled, it truly the definition of unprofessional. This has happened two days in a row. I would like my appliance delivered. At 9:03 am today, I was told by JC with the call center and my case was being submitted to the Resolution queue (sounds official, like something is going to happen) and I would be contacted in 30 mins. That hasn't happened, much like my conversation last night with Anthony from the call center saying he put my delivery in for expediting and I would receive a call this morning. As you can imagine, that did not happen! Be cautious of buying anything from Sam's Club since they use RXO for delivery, install and haul away! read more

Delivery was quick and easy. I wanna say it took 15-20 minutes tops. It was amazing how fast they delivered it, removed my old one, and replaced it with the new one. The dryer is an LG (highly recommend them, I've done my research) the value is consistent and lasting which is what we all want. We live in a small town, the guys showed up early and were very communicative. Very respectful and helpful. Great job guys! Yall need a raise for how quick yall work. read more

RXO - Our dryer works great ! - Shipping Centers Near Me - Buda, Texas

I will never ever purchase from anywhere that uses this company again. I called customer service to inquire about scheduling because I was expecting it a certain day. They told me an entirely different day and when I asked how it was different than the Sam's club estimate they told me to go ask Sams and hung up on me. Good folks over there. I called back and spoke with another person that gave me a 12 hr delivery window so I guess I gotta pay someone to wait 12 hrs to hope to receive this item. Awesome. read more

Excellent service. On time delivery. Kept us posted every step of the way to ensure we knew when they would arrive. The team quickly did the set up and tested the washer/dryer set to ensure everything was working properly. They removed all the boxes and other packing material, leaving nothing behind. One of the guys was very friendly and helpful. The other was quiet and reserved. I'm not sure he spoke English. I appreiate RXO. read more

The app told me exactly where they were so I could plan, they were courteous and did a great job moving the items into my home.

terrific delivery service! They continually updated me on exactly when they would arrive. Both employees were friendly and very helpful. I would absolutely recommend and use them again. read more

Trash company!!! I don't just flame companies for no fault, this company is the worst! Canceled deliver last minute not once but twice with no justification, they refuse to put you I touch with anyone other than their call center people. I would NEVER EVER use them, run use a different t company if you can, unfortunately for saddled with these yahoos because Samsung used them. read more

RXO failed to deliver a large order of cabinets because they supposedly didn't have the entire order. The company who had shipped it informed us that the order was complete and that they hadn't given permission to hold the order. For the initial delivery we were given a 13 hour delivery window, which is insanely unprofessional. They didn't deliver and never called. Their customer service is entirely offshored, so it isn't possible to talk to anyone in the local site where the cabinets were being delivered from. When I complain to the cabinet company, RXO first said that they would reschedule for a week later - which was unacceptable. This was for a remodel, and work was scheduled. The delivery people were professional - it is a problem with the company's logistics. Ironic since RXO bills itself as a high tech global logistics company. read more

They had a timeframe from 11-3 and delivered around 12:30 which was perfect timing. They made sure to take out the old dryer and replaced it with the new dryer as fast and efficient as possible because a storm was heading this way. read more

The RXO guys were early, effient and helpful. Excellent service! Costco made a wise decision in using this company for home deliveries. Thank you! read more

They were friendly and courteous. They explained what they needed to do and they left the place clean.

The delivery team, Trayvon and Savanah, were very polite, careful and efficient. They assembled the furniture, leaving us with the manufacturer's directions and tools (should we ever need them) and they took all the packaging material with them. It was a great White Glove service all around. read more

Just had a mattress delivered by RXO and had a great experience! Having had items delivered from other Austin delivery companies with very negative experiences, I was a bit nervous. I appreciated that I was sent a link to schedule a day instead of having to deal with answering unknown numbers. I noticed my mattress came in early so I was also able to reschedule the delivery to a sooner day which was great. I was given a delivery window exactly as noted and on the day of I was sent a text 30 minutes prior to delivery that showed a map to track how close the truck was. My only suggestion is to have a way to leave a gate code or note an apartment complex to make delivery even easier. The guys that delivered the mattress were nice and efficient. Would definitely use again if given the choice! read more

The delivery people were very helpful and quick. They removed all of the trash. I would recommend them.

They delivered and set up my washer and dryer. They were here at 12:45 Which my delivery time was between 12:30-4:30. So great service time. They were very courteous. read more

They were professional, friendly, and helpful, this is the level of service people dream about getting

Angel and Sal were great. They assembled the furniture perfectly with quality. They were communicative and very courteous.

The RXO delivery service has what appears to be an excellent idea re the location of their delivery truck. How nice it would be if that web page were updated and accurate. However, the truck was still 50 miles away when the delivery truck arrived - that kinda sucks. The delivery guys, however, did their share of the delivery w/o any problems and were courteous and kind. Couldn't ask for more on that front. Bottom line - that website notification of where the truck is needs to be fixed, we all have things to do, and appreciate the thought, but wanted you to know you're paying for something that doesn't work. read more

Delivery and installation were timely and the delivery people were efficient and polite.

Jose and Jeff delivered our mattress and they were great!! The communicated with us and arrived on time! They were very professional and friendly!! Thank you for a great delivery experience!! read more

Trying to deal with a bad delivery to no avail. Delivered a fridge for us through BB. Delivery people left while my husband was inspecting the new fridge - without a signature. There's a problem with the fridge and they took our old fridge! Now it's total run around trying to get our fridge back & arrange replacement. Transferred four times by RXO, then hung up on... So far we're at over two hours trying to solve this problem. BAD BUSINESS! read more

RXO scheduled my delivery for yesterday September 12 between 3 and 7 pm. I waited and waited. No show. No contact. I called at 7:20 and was told they were running behind but would be here. They would have driver call or text me with more info. He did not do that. I called back after 8 and was told the same thing. They would have driver contact me. Nothing. I watch the tracking of the item and it goes from out for delivery to red and order placed. I call back and am told the driver had reached the limit of time allowed to work and when the product was returned to the facility I will be contacted and rescheduled. This is the absolute worse. So right now I am in limbo. It looks like this company has many bad reviews but I was not given a choice on delivery company. I give them a zero. read more

If I could get XPO Logistics 10 stars I would. This is one of the best customer service experiences related to a delivery that we have ever had. The communication was exceptional. We were notified even before our appliance had shipped that they were on the lookout for it and would notify of us once received so we could schedule delivery. During this time of Covid having our refrigerator go out was not just a nuisance it was serious. We needed a counter depth model and a very specific width due to the space allocated ---so short of tearing down the kitchen we had to find one that met those requirements. (Refrigerators seem to have gone the way of toilet paper with everyone trying to have a spare one or upgrade theirs and put their current one in the garage as a spare so they could avoid famine I guess.) This made it very challenging to find a refrigerator that could be delivered without a months long delay. I finally found one that we could get in three weeks and purchased it at a big box discount store. We knew that delivery and installation came along with the price but did not know that XPO Logistics would be the carrier. Boy did we luck out!! The delivery was scheduled for September 17th , 2020 by the big box store as that when they anticipated it would ship from the manufacture and get XPO Logistics. At that point in time we had been babying our refrigerator along, but it got to the point of being unsafe running @ a temp of 50 or 60° instead of the desired 37° or less. I shifted everything I could into the freezer and we prepared to live out of the cooler for three weeks. About five days later I received an email from the store where we purchased the refrigerator that it had shipped. I was super excited because I figured that might mean an earlier delivery. Sure enough two days after we were notified of the shipment, I heard from XPO Logistics letting me know that our appliance was there and they were ready to schedule delivery. They telephoned me and left a message as well as texting me. They used this method of communication throughout the duration of our service from them. I could hardly believe it. I don't think I've ever had anyone over communicating related to a delivery and I certainly didn't consider this too much... but I was so happy that it looked like things were moving forward and we would receive our new refrigerator before the 17th and they were keeping me updated DAILY!! I called them, the same day they notified me and we scheduled delivery for today 10th of September. They advised that the day before they would call (and send a text message) as to the four hour window of time we could expect the delivery to be made. This is simply their process. I did not have to ask or beg or cajole!! XPO Logistics Delivery let me know that I would receive a call 30 minutes prior to the actual delivery. That allows me to great OutDogs and get the few things that I was still keeping in the refrigerator out and onto the counter. I might add that all along the way there were options to call and change the delivery date and/or time but of course I was delighted to have it early! I am happy to say that today I received a call notifying me that they would be at our home in 20 to 30 minutes to deliver our refrigerator. And, that is exactly what happened. They confirmed they would be picking up our old refrigerator. They anticipated installing the new refrigerator with a new water connection. I have never experienced a team of 2 gentleman that were so extremely efficient and extremely polite.One gentleman came in and walked the route to where the refrigerator would be placed to make sure that everything was cleared (which I had done in advance as requested.) He immediately unhooked the old refrigerator and relocated it across the kitchen and out-of-the-way, in the meanwhile the other gentleman unloaded the refrigerator from the truck and brought it into the house. Together they placed it and hooked up the water. They removed the exterior protection and also had me come over and inspect the refrigerator. At that time they took a small wrench and lowered the front legs so that the refrigerator was stable and that I would understand that those legs would have to be moved back up before pulling the refrigerator out for cleaning or I could accidentally pull it over on myself. They explained the process for making sure that the water was clean and the ice as well and not contaminated before we would use it. They then removed the old refrigerator and all the parts. This whole process took less than 30 minutes. I could hardly believe it, but I guess that's what happens when you know what you're doing! I highly recommend XPO Logistics delivery, in fact if we ever need another delivery I will be asking if the carrier utilizes their service as they would certainly be our preference!!! Thanks so much for a job well done and getting my newrefrigerator here nearly a week early!!! read more

RXO - Refrigerator set in place and connected. - Shipping Centers Near Me - Buda, Texas

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The RXO team delivered my cabinets in the time frame that was scheduled. Both team members were professional and courteous. They unloaded the truck with care. I really appreciated that! read more

A driver started pulling in the driveway and I guess they thought it was too much and left. It was a refrigerator delivery so our food was out waiting on the new one. Called customer service and they called driver and they would not answer. Called again today, now they say we weren't there. We were. We have cameras and can prove it. These guys are bad. Maybe go with a big box store to avoid these guys if possible. There is no way these positive reviews are real. read more

Best Buy uses RXO to deliver their products. Delivery was scheduled for 13-26-2024, from 8-12. Got a call at 7:30, stating their arrival time. They showed up as scheduled, were courteous and friendly, checked the location of appliance setup, and quickly and efficiently installed my new washer and dryer. They left the laundry room and my driveway clean. Toby and his partner were very professional, and I appreciate the smooth delivery process from Best Buy/RXO. read more

Delivery has been delayed twice now, for over two weeks, with no explanation. It's clear that their call center is merely to placate people.

They contacted me 15 min out from arrival time. They were extremely friendly and efficient installing my Tonal.

The installers were delicate with the work area in the kitchen. The had to improvise part of the installation, but did so safely and structurally sound. Kind and courteous. Great job! read more

RXO - Shipping Centers Near Me - Buda, Texas

Prompt delivery. Good communication during the delivery schedule. Got a call 30 minutes out. delivery crew arrived on time. Very profesional crew; quick delivery. read more

Ordered dishwasher from LG direct, purchased install + haul away. Got notice night before of delivery between 3-7pm. Got call around 240pm that they were about 30 min out. Showed up around 320pm. Mauricio and Rey got started right away and knocked it out. Was right at 45 min start to end, would have been faster if not for some small challenges with my kitchen. Before leaving, they checked for water leak, ran a quick check and hauled off the old dishwasher. No complaints. Price is a little steep ($170+$25) but saved me from doing the work and it was done fast. I would use the service again if there were any more appliances I needed to get replaced. read more

Delivery was on time and professional. I was supposed to get a 30 min warning call but it was 5 min. Luckily I had prepped. Great install, made sure it worked , and had no issues removing the old appliance. read more