I am fully aware were the most annoying couple dropping off items... i could not for the life of me figure out how to rebox an item to return. The sweetest female employee ever came over and helped me look through a YouTube video to condense my item to get it back in the box. She went way above and beyond to help me and I'm fully aware she did not need to do this. Deepest of gratitude read more

Let me be brief on this review I'd like to share. As much as I have to ship many boxes and many letters, This is not my favorite place. The wait time in line is ridiculous number one even in the week days during the day. Second of all the employees seem beaten down tired and cranky. Not so much a place that I enjoy visiting or coming to. But in fact it is something that I need to do and have to do is to mail boxes and priority mail. So it serves as a function in the neighborhood yes' but not exactly, fun place to be. So UPS has gone downhill quite a bit the floors are dirty, Not that I'm complaining it's just factual I'm very observant on my surroundings. I noticed a lot of people bringing in these strange looking packages some very heavy some oblong some very strange sizes. But what do you expect at UPS?? Yes I am very grateful to have a, UPS close to me. Until next UPS visit! read more

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This UPS has 2 dedicated self-service centers that are extremely efficient for Amazon returns. The workers are always polite and willing to help with carrying, packing, and general customer service. Grateful to have this useful shipping center in Lakeway! read more

Had to drop off 10 packages for work. So grateful for the automated doors that open as you approach the store. I would not have been able to carry the boxes and pull a door open. Completely genius. They have a self scanning area, which is so helpful. All my packages have labels on them, all I need to do is scan each one. They were so helpful giving me a flat bed dolly to put my packages on, instead of their large cart on wheels. Which saved my back from bending over to place them inside. Took me just a few minutes to scan everything, and I got my receipt too. Saved me so much time. Fantastic if you have a few packages, or many packages. Having labels on them is great read more

The UPS Store - Printing Services Near Me - Lakeway, Texas

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Jordan and Avery are amazing! We had a big last minute print job and they were so helpful. Great people and super knowledgeable.

The staff are always friendly, helpful and professional. I go there frequently and have never been disappointed

Beware of this place. When trying to process an amazon return, they will attempt to insist on charging you to repackage the item you are returning. When I called amazon customer service they advised me that they should not be doing this. Amazon agreed to pick up the item in it's original packaging. I will not be going back to this location. zero stars would be more appropriate, read more

Not only convenient shipping but boxes, shipping accessories and in store notary at half the charge of a private notary ($20)!!!

Most HORRIBLE customer service I ever experienced. I went there to print paperwork for my daughters' school project. Their printer wasn't working properly and none of the workers there knew what to do. As a lady was fumbling trying to get it to work, the timer was still going charging my card for computer usage. She came back 3 different times before she was able to get the printer to work and all that was needed was paper refill. The worker Michael had a big attitude and did not want to help at all. I went to him when the girl couldn't figure it out and he said he can't do anything without even checking to see what the problem was. I asked him his name and he said "Go ahead and report me, I don't care." If you don't like your job, Michael, then you should quit. Don't pass your horrible attitude onto the customers!! It's not my fault that you're obviously miserable. UPS, please train your staff on how to work your equipment. Please also let them know not be upset with the customer due to their incompetence. How many UPS workers does it take to refill a printer??? This is what customer service is coming to now days. Just pathetic!! read more

Every time I go into this store, as I am leaving, I ask myself why. I am handicapped and have to sit down to do self returns. NOT ONE TIME has any staff member offered me a chair. The older man that works there is ALWAYS rude. If you don't like people, do not go into the service industry. There is SO much difference between the staff at this location, and, the one in Bee Cave!!! All the employees need to realize, it is there job to help people in their store. And, try smiling and being friendly. Maybe then, your store would not have such a low rating on Yelp Ok, said it before, but, mean it now. I have ALWAYS taken a pic of the amazon code with my phone. Been doing it for years. NEVER a problem All of a sudden today, they said it would not work. I was in the store for 25 minutes with 2 employees who could take the time to help me figure it out. Although, a lady who came in after me had the undivided attention of the employee. I even told them I would be losing all this money today if I could not return. I am a senior citizen, and, I do not think it is too much to ask to have someone more knowledgeable than me to help me. I am REALLY surprised the owner lets this continue with no response!! Just proves, THEY DO NOT CARE!!!!!!!!! read more

Worst service and rude personnel, could not help with printing a shipping label. Would not refund, called manager and they don't call back.

Wyatt was very helpful and kind, he helped me notarize something and was very knowledgeable about the shipping process as well

Saw some bad reviews but the only issue I had was the cost to ship a 20lb box halfway across the company . $135 was still less than the post office read more

Customer service goes along way . Walked in with several returns , phone ready to scan the codes etc. had no clue it was a work for no pay type of situation meaning I scan and bag all my returns... waited in line several minutes not being acknowledged by the woman behind the counter. Wasn't until 3 other people got in line with multiple returns that she finally acknowledged me told me to go wait in the other line behind the others.. what's normally in and out at other locations took forever @ this location. read more

Since installing the self service option the store is chaotic, unfriendly, and slow. I could deal with the occasional grumpy and unfriendly staff member but now I've had enough. Staff have been told "not to help"even when they have no customers due to the self serve option. Ridiculous. I will be looking for another "service" provider because at this store customer service is a thing of the past- thus two 'mercy' stars. read more

Today I went to the UPS store in Lakeway, it was great. Originally to resend my Amazon package back & once there I decided to buy a few Christmas cards. Such a great place everyone was quick & pleasant. I was in & out. I would definitely return to this location! read more

Went the day before for a quote on a large package. My large package ended up being smaller & weighted less than my estimate from the day before.....$200 uncharge later from original quote. BEWARE! read more

Every time I leave this store, I am shaking my head, bewildered. They clearly have a problem with their training process. Their "associates" never really care. Repeatedly I have caught them lying about what they have done/not done. Today it was a simple request to email me a receipt. The associate claimed he had done so and was irritated when I called for the 3rd time. When I stayed on the phone, his email system clearly rejected the email and he said, well it didn't go "this time". Instead he suggested I just drive back and pick up the receipt. I have had really good service with 3 other UPS stores within the last few months. However, never at this location. read more

I went there to get some help printing a form from pdf and the staff was so not helpful at all, i felt i was a bother and they really looked like the had nothing to do. Crazy read more

I needed to overnight a bridesmaid dress to one of my friends in Dallas and didn't have anything ready (no shipping label, no box, no packaging, no plan, etc). The gentleman that helped me was SO kind and explained every option I had to ship. They had a way of explaining things as simply as possible in a clear concise way without making you feel like you're an idiot for not knowing how to ship things. He was very quick and I was in and out in less than 5 minutes. Highly recommend them, I'm assuming they got new management or something because these reviews don't line up at all to what I've experienced the last 3 times I've been here this year. read more

So perhaps Will was having a bad day when I wrote my last review or perhaps he read it... either way he was pleasant to work with the other day when I had to pick up a delivery. I have to say the entire staff has been great and very helpful the red last two times I visited the store. Thank you! read more

My wife went to the Lakeway UPS store this evening and was treated extremely rude by one of the employees named "Devin". After contacting the store about the incident the owner of the store called and apologized for his employees attitude. We both appreciate his taking the time to call and see what the issue was so it could be resolved read more

since my last review, i am upgrading to 5 stars as the store is providing excellent service and all employees have a great customer attitude...always helpful. read more

Best customer service!! I had a unique printing job with several different things needing to be printed on different paper and sizes. Stephen was amazing at taking the time to help me get just what I needed to help my small business look professional. I will definitely use them again for all my printing needs. read more

I happened to go to the UPS store on Lohmans Crossing and there was a big guy behind the counter wearing a wrinkly mask under his chin. When it was my tern (and I was very nervous being there for more than a few minutes) I told them that the mask under his chin was not going to be of any help. His answer was something like: I know, so what. I found that very disturbing since I am an elderly person and they are the ones that should be extremely careful when dealing with elderly people. Well I never write reviews but his time I found it necessary.People like him should not be in that type of job, helping the public at a very close distance!!! read more

Previous they printed a receipt for me. I was the only person in the store and they would not do it. That's fine. I was carrying a large heavy box and everyone working just watched me carry it in without helping. Come on guys!! It's common courtesy especially when you're not busy. They were all laughing when I left. Not cool and humiliating. read more

They are very efficient and kind. I feel very confident in taking my packages/items there. I am sure they will get to where they should go!

I took a package to be shipped UPS today. I was given a price for shipping and date. When I got home my wife questioned the pricing. A fuel surcharge? Seriously! Oil is at all time low and a fuel surcharge is still in place. 3 other garbage fees were also added. So the $10.58 charged by USP is over $18. If I had printed the label at home it would have saved almost 50%. Won't be back to this local business. read more

I have had a mail box for 4 years at $312 a year. Visited today to send back a return to Amazon, I did not print out the return label my fault. I spoke to manager about printing label for me, said I would be charged $3 fir printing cost. Did not tell or get angry just asked for owners number. Asked how long for.m a return call said two days. Wow ! Asked why manager said he was busy. I said he was that busy he won't be able to return a customer call who has a concern. Nickel and dining! read more

I went into this store today to have some documents notarized. I was told by the notary that she would NOT make a copy of the original document I brought in and notarize it. She stated some bogus reason about only being able to watch me sign a document and notarize that she saw me sign it. It's ridiculous that this person is certified to be a notary since she has no clue about her job duties or what it means to notarize documents. I wasted an hour and a half because I had to drive across town to another notary. The new notary had absolutely no problem with making a copy of an original document and notarizing it. The new notary even had special paper that is supposed to be used for copying an original document. I won't return here based on the sole fact that this woman was rude and of absolutely no help. read more

Poor business ethics, staff members at this location (Marlon, evening shift) are miserable, rude and unhelpful, please do yourself a favor and visit another UPS location. I've tied to been nice with these employee but I've hit my limit when they threw my package into a pile of outgoing shipments when I told them to please be careful with it!! PLEASE AVOID THIS LOCATION!!!!! read more

I just walked in and noticed the clerk talking to a customer as he's walking away from him. The customer was standing at the copier and the clerk was rudely giving him directives as he was walking away. The customer just looked over at him in awe. He clearly needed assistance that the clerk was not willing to give. As for myself...the clerk was less than friendly. He seems to be put out with his job. Disgusted is a better word. He clearly shows no customer service and is anything but friendly. A smile would be nice. Maybe a thank you. Anything. No reaction out of him other than he would rather be somewhere else. I won't return. I'll drive to the next closest location. read more

Really impressed with this UPS location. I had two packages to drop off at about 9:40am on a Saturday, but this location wasn't supposed to open until 10am. I called and a nice employee answered and said he would be happy to open the door for me early. He taped up my packages and attached my return labels for me. Great customer service! read more

I needed to overnight a package to my niece because I was late in getting her birthday present to her. Bad uncle! I stopped into the UPS store because I was not sure where the closest Fedex location was. I like Fedex better because I have a corporate account *wink*. The store itself is very clean and organized, unlike some of the mail stores I have visited in the past. I had already packaged my gift so all I needed to do was fill out a form. Once completed, the guy behind the counter began weighing my package and quoted me a price. It was going to cost $75. Ouch. He saw my reaction and asked if I wanted to send it another way. I said no, but asked if we could shave the price a bit? He said yes, but he needed to know if the contents inside could go in a smaller box. I said yes. So, he repackaged my gift in a smaller box that he sold me for about $5. When it was all said and done, he saved me about $15, which I thought was cool because he could have said and done nothing. I consider this to be excellent customer service and I will likely return the next time I screw up. read more

I don't quite understand the poor reviews people give to this UPS Store. I come here regularly and always find the service prompt and courteous, knowledgeable and helpful. They will tell you how much it would cost to use the USPS and where to find the nearest office for their competitor, FedEx. All. or substantially all personnel can act as a notary public, which I find to be very helpful. read more

I looked up location for an Amazon return. Saw reviews, so I was ready for a problem because I had two boxes that needed taping, labeling, etc. I had printed-out labels to use with me. The clerk was courteous, and he did everything. Printed me out a receipt, and I was done!! Thanks! read more

High shipping prices but no guaranteed delivery. I paid $35 to ship three credit-card sized cards to my sister in Richmond (1.5 oz total) using UPS Second Day Air on Tuesday. It is now Sunday and the package has not arrived. If you want to use their shipping services, ask for all of the options available and if the delivery date has a money back guarantee because the clerks won't tell you unless you ask. I waited so long in line to get to the counter that I didn't bother to ask, just wanted to get done. My mistake. I won't be back. read more

Keep driving and go to the post office! If you are looking for terrible customer service, THIS is your UPS STORE! Not worth the trouble. Inconsiderate staff. Nothing more to say. Way too many other options in the area that offer the exact services and are happy to do so. read more

Save yourself the trip and go elsewhere. Rude, smug ass employees. The team here constantly act like the customers are bothering them. We get it guys, you are cool Austin hipsters and everyone in lake way are 1% scum. The only thing going for you is generally the decent music selection they play... Please teach the guy (with the broken foot) proper notary procedures and things wont escalate with "negative energy". Yes those were his words when I questioned why I was requested to complete his notary book documentation (not just my signature) I bit my tongue after the numerous other instances of rudeness that most of these guys display but finally got to me.... you know its bad if im taking 10 minutes to fill out a stupid yelp review. Do yourself a favor and go to Fedex next to Randall's. They are a very kind couple and value their customers... read more

I walked into this store expecting to be stressed and anxious as I normally am when trying to figure out how to get all of things things I've been stressing over everything notarized, copied, faxed, etc. The whole crew quickly , kindly , and efficiently explained the process to me and helped me with every step. I felt like less of an imbecile and was relieved that they took the weight off of my shoulders and just got the job done. The were all very kind and friendly and I walked away having a better day than it started. I noticed as well while I was waiting in the store that they were kind and communicative with each other, and kept an eye on every customer in the store to step in and help without having to be asked. The store was also very clean, everyone was wearing their masks properly and covid precautions were in place as well as being used and not ignored as some people do. I will definitely go out of my way to come here again simply because this experience was so much better than many I've had in the past! A big thank you to Luke, Jimmy, and David! read more