I have no appropriate superlatives for this delivery crew. Honestly they were amazing. So kind, polite and professional. I asked them to move a bed that weighed as much as a Boeing 727. Without a grimace they were on it. Always asking what they could do to help us. Jacob and Junior. Two giving, caring men. Will never fforget their kindness. read more

I had a great delivery of some Gym equipment today and the delivery/setup was FLAWLESS. I really appreciate the expertise of Thomas and the team doing the install, went above and beyond to answer questions, and everything arrived in perfect condition. read more

excellent job, had some crew training as well. all were very kind and efficient, took very good care of the surrounding areas and were in and out read more

They have the absolute worst customer service I've ever experienced. I purchased a treadmill from Peloton on Aug 6th. The same day my husband and I decided we didn't like where it was placed. We reached out to Peloton, paid a relocation fee, and scheduled a date. The relocation is contracted to XPO. The first time it was rescheduled due to the truck breaking down. The second time they stated they need a relocation waiver (Peloton said there's no such thing). The third time they canceled due to rain, there wasn't a cloud in the damn sky, and the job they were doing only required the walk from the truck to my front door. Yesterday they cancelled because a 4 man team is needed, but when they delivered it initially there were only 2 men. It's always an excuse. Every time we call we're told the issue will be escalated to the resolution team and we will get a call back. We never get a call back, just a new "delivery" that gets cancelled for ridiculous reasons. Oh and no one every calls to tell us they aren't coming. I look at the tracking online and see that they've cancelled us. XPO has made zero attempts to resolve our issues. read more

Easy to schedule. Gave a courtesy call 20 minutes ahead of delivery and we're on time when they said they would deliver.

My original delivery date was missed due to "truck mechanical issues" with no phone call or notification. When I called, I was then told by multiple reps on the phone it would be delivered 3 days later. When my tracking number updated, it then said 3 weeks. Of course, it was not delivered the 3 days later, and I'm still without my fridge. The phone reps have continued to lie and make false promises about earlier shipping dates, and they seem to know nothing about the situation that caused my original delivery date to be missed. Horrible customer service and handling of a problem that is not the customers fault. read more

Bad experience all around. My mattress was delivered from the company to XPO ( as shown in the tracking) but no call and no text from XPO. I called and was told to wait. My order was pending. THREE TIMES! I finally called and said I'm not taking that answer anymore. Call the warehouse and FIND IT. They found it and delivered but refused to remove the heavy plastic. My husband and I had to do so ourselves. I had no choice but I wouldn't use them again if I did. read more

The delivery guys were here promptly, were friendly, helpful and did a great job! I would definitely recommend this company.

They delivered our new appliance with care and removed the old one with ease. They were quick and efficient and hooked up the new appliance as well. They arrived 5 minutes after my "30 minute warning" but we were prepared. It took them roughly 15 minutes from start to finish. The gentlemen were kind and professional. read more

Brought my delivery to our warehouse, nice and early. Very friendly guys. Politely waited 10 minutes for me and were very pleasant about it.

Fridge and dishwasher were delivered earlier that the set time and the couple that did the delivery were very courteous and installed the appliances smoothly read more

Men were prompt. They evaluated the situation and professionally removed my behemoth old refrigerator. Then when the new one was in place they explained the waterhookup. Their language was appropriate and they left no mess. Recommed them! read more

Drivers are nice. Admin and delivery process needs much work. My item sat 50 miles up the road for days. XPO refused to work with my schedule after already delivering once very late, and damaged. Given the choice, I would NOT use them. read more

Delivery drivers were great. Called 30 minutes prior to delivery as promised and were very friendly and professional.

I would definitely recommend them. The deLivery was on time and they communicated very well on when they would deliver it. They were very careful with the main doOr that they had to remove and re install to bring in the appliance. read more

Very pleased with the delivery and setup of a new mattress. Arrived at the promised time. The XPO team was very professional and courteous. Removed the old mattress and packing materials. Quick and efficient, great job! read more

Punctual and very careful carrying our shipment. Spoke English too! I highly recommend this shipping company.

Just had my refrigerator delivered and set up by XPO. The experience was terrific. They called to set up appt as promised and they arrived on time as promised. They were courteous and careful and polite. read more

Friendly fast and nothing to complain about, delivered the Samsung fridge I bought ahead of schedule, without any damage and the delivery men were friendly and informative. read more

My washer delivery was excellent. My old washer was being replaced. It was on top of a pedestal. Instead of removing the just the washer, he took the pedestal and washer unit outside to the truck. Then removed the old washer and replaced it with the new. This made so much sense instead of trying to remove and then install the washers inside my narrow laundry room. I felt the delivery person totally understood my concerns. read more

I have dealt with XPO 3 to 5 times this year. I have experienced really, really poor customer several times, some mediocre customer service once but, the last delivery was awesome! The two men who delivered my appliances this week provided the best service I would expect anywhere. The inconsistancy of XPO's customer service care raises red flags for me. Who will come the next time. The really, really bad employees? That is a strong possibility! I am tired of people mistreating their customers and getting away with it. Lying is not acceptable. Not providing crucial information is not acceptable. No call, no show is not acceptable. Being unyielding on some basic customer needs is not acceptable. XPO does not have one specific person to be the quarterback for each delevery project and they should. This ensures that confusion, misunderstandings and angry customers will be the exception the rather than the rule!!! read more

I've had two deliveries using this company and noth were flawless. Very polite delivery workers. They kept me informed of when they would arrive and placed the products exactly where I needed them to be placed. I'd give them more than 5 stars if I could. read more

Our Simmons mattress and box springs arrive in great shape. The delivery was handled professionally and efficiently.

The delivery guys are amazing and fast. Very professional and caring. Couldn't ask for a better team then the 2 that showed up today. Thanks guys for making it an amazing experience. Bruce Gunsch read more

XPO Logistics delivered my Peloton Tread this afternoon. The team was extremely professional, took care not to hit my walls, etc. They set up my Treadmill quickly and ensured I had wi-fi and everything was else set up properly. They were outstanding and I'd highly recommend them. read more

The delivery guys were prompt, polite and efficient. They placed my new mattress right where I needed it and took away my old mattress. Excellent service. read more

Communication, logistics, crew etc all five star. Friendly and knowledgeable staff. They arrived on time (at the beginning of the time window) with a thirty minute heads up on top of the four hour window given the day before. read more

Dudes were awesome - efficient, on time, friendly. It was a mattress delivery and they took old one too. The text delivery system and a phone call were spot on and made me feel very informed and prepared for delivery! read more

Arrived on time to deliver my new dryer and haul off my old one. Both gentlemen were professional and switched the door. Very friendly and fun to chat with!! read more

The delivery of our new freezer went very well. They gave us a 4 hout window and said they would notify us 30 minutes in advance of arrival. My only complaint would be that they didn't call or text ahead of time. read more

The delivery process has been a nightmare due to the fact there are 2 delivery services used. The foundation was delayed several times but the mattress was scheduled to be delivered without the foundation. We had to keep up with the delivery of the Ck foundation and keep rescheduling the mattress. The only person that seemed to care at all and was very helpful was a supervisors that I finally asked for. His name was Jordan Morano McClure. He seemed to understand our frustration and tried to help. I would NEVER buy from Casper again because the deliver process was a nightmare! We haven't even had a chance to sleep on the mattress yet. read more

Not only were the delivery technicians quick and friendly, they actually showed up over an hour early!! Awesome!

On our original delivery date no one ever showed up nor did we receive a phone call that they would not be delivering our $4000 item. We had to contact who we purchased the item from to which they were not able to help because RXO had the item and were responsible for delivering. The next available delivery time was one more month. RXO had our $4000 item for two months before delivering. On the next delivery date I received a phone call stating that since the item would be upstairs, they did not have enough people to carry it up and needed to reschedule again, to which I replied, that was unacceptable, and they needed to find more people as we have been waiting two months. They then hung up the phone on me... I contacted the local distribution hub and finally they were able to deliver the item and put it together, although they did not set it up like they were supposed to, and also tracked grass and leaves all throughout the house. I have nothing positive to say about this company and they should be embarrassed by how they treat customers. read more

Professional, courteous, and got the job done quickly. Highly recommend.

I had a great experience with the delivery of the refrigerator I ordered. It was fast, efficient, and professional.

They were cheerful and courteous when they delivered the mattress and box springs. They even didn't complain when we asked them to move to a different place than what we first requested. Very nice, efficient team. read more

I ordered a Samsung deep freezer and this is the carrier that was used. They communicated with me from beginning until the end of my delivery. The driver called and asked if he could deliver earlier than scheduled. Due to inclement weather, I did not want them waiting for me to arrive. I asked if they could just leave it in the garage and take away my old one. They did as I requested and even sent me a picture when done. He texted me letting me know the job was completed and thanked me for my business. If I could ever choose to use this company again, I definitely will. read more

Communication was great. The gentlemen who delivered the items couldn't have been more careful and considerate. The whole process was great - - which I can't say for may other delivery services read more

Delivered and installed a new refrigerator through xpo. They are very professional and finish the job in quick time

XPO delivered and installed my Samsung side by side fridge-freezer with precision and excellence! Very efficient and clean install. They went above and beyond with COVID precautions and procedures. I am very happy to recommend XPO for any and all heavy appliance delivery and installation! We'll done! A++ read more