I LOVE this place! I go in there at least once a month. The folks that own/work here are always…read moreso kind and even remember those of us that maybe don't come in daily, but still...it's rather impressive. I looked at a couple other reviews and clearly, those folks are just salty because these people are the nicest, most helpful folks! They also do USPS shipping...I will never set foot in another post office because you WILL NOT get that kind of service at a PO. Yes, you pay a tiny bit more, but here's the deal, I value having a wonderful experience and a short line over dealing with a jerk and waiting in line 45 minutes!!! Keep it up Pak Mail on Balcones, I'm a customer for life!

As a business owner myself, I appreciate what it takes to establish and then grow a small business…read more It takes hard work and dedication to meeting customer needs - PakMail Balcones sets a high standard in this regard. The are exemplary in all the services they provide, and they care about doing it right because they care about what helps me be successful in my business. I ship internationally and it helps to know that Kelly and Marissa will not let a package go out that they haven't personally confirmed what will be needed to get the shipment to the correct destination. Please do yourself a favor, give them a chance to provide mail and shipping services at whatever level is needed.

Time had passed since my last review. I just want to reconfirm that this store still provides good…read moreservice, manages customer needs well, and has equipment that is always functional. It is in a strip center that provides a good-sized parking lot, so it's easy to get in and out.

Went in with a sample business card and was told it would be $40 for 100. Just went in to pick them…read moreup and was told it was $71! Manager on duty said, "you said you wanted the same design". Yes, but that was known at time of order an NO ONE mentioned a $22 design fee! Tried to order from a local business, but next time I'll just reorder them online. Only good news: the cards look fine. I Beware their unmentioned fees!

This store feels cold corporate unfriendly and profit-at-all costs driven…read more I'll keep going because it's easy to park and inside my commute window. But I'd much rather UPS. The whole setup is gotcha Capitalism It's not my personal money but I feel like FedEx is taking advantage of my company. Staffs argumentative and sees me as a transaction. If you're going to take advantage of my firm, stare deeply into my eyes and just be honest The alternative is to play dumb, blame your bosses and charge 100.0% of what you're legally allowed to charge. Over time, it's been a 1.25 star experience so I'll round up When I ran an errand for my parents, I was forced to go into a ghetto Mail Boxes Etcetera converted into a Brown AF "ups". I expected a socialist hell hole barely better than a USPS, us governmental Postal Service They were soooo nice My going to Miami FedEx F1 stuff might be jeopardized because I'm honest azzz Eff, but the truth shall set your store free

I called the facility prior to directing a package to the location to ensure it would not be an…read moreissue in my circumstances. After assurances, had a package shipped to this location so I could pick it up. Despite my preparation and presenting the necessary identification, the staff threatened to keep the package. Then they began to patronize me regarding their policies for pick up as if I had never called ahead to ensure in the first place. I will use a different service provider and different mail carrier in the future.

They are always kind and helpful They are very…read moreknowledgeable I try to give them as much business as possible!

I had a mailbox here for a number of years, and the entire team (particularly Brad) was always…read moresuper helpful when it came to checking our box or sending out a variety of packages.

I have been using this location for a little over a year. With the passing of a family member I am…read morein need of a notary weekly. They seem to always have one available. The price is fair at 10$ and they always are knowledgeable and helpful. The store is clean and there is good parking for everyone. Overall I like this compared to post office.

I paid for an envelope to be sent to New Jersey. A week…read morelater it shows up in my mailbox with a sticker from USPS saying that it had "issues with the postage or format applied to the shipping label". NOT a wrong address. I took the envelope back to the shop, and inquired what happened, expecting them to fix this clear error on their part. No-one at the store had any ability to address this. The one clerk was trying to text a supervisor, but not getting a response. She offered to let me pay for them to try again. (as if) She took my contact info and promised to call me. 24 hours later (Tuesday afternoon) , still no call. I stopped by the store to enquire further, but no-one there could even contact the supervisor or manager. So much for fast delivery. I need to send this before I get a court clerk chewing me out or worse. I paid for fast and tracked, and am getting no response at all. I will have to go elsewhere. Chances are very good the letter will arrive before I ever get any sort of useful response. Never again.

Today I received quotes on multiple services (UPS, USPS, FEDEX) all at once made my life simple!read more

This Pak Mail is in a good location and reliable. Victoria, the owners wife, and Jason are both…read moreincredibly helpful and kind. They will attend to you very well.

After several unsuccessful attempts to scan important documents at the Parmer location, I visited…read morehere. As soon as I walked in I was greeted and assisted. I was out in less than five minutes. GREAT customer service from Frank. I'm making this my new location moving forward!

Sometimes with online purchases you receive free shipping and free returns. However, nowadays it…read moreis more free shipping or free returns but not both. Today I returned shorts where I paid for shipping but had free returns. Pro tip: I learned today via Siri that Smartpost - United States Post Office (USPS) packages could be returned through FedEx. Super convenient... FedEx staff scanned my package in 5 seconds, printed a receipt and I was on my way. Amazingly great service...

Drive the extra 5 minutes to the USPS office. It cost me $1.55 a piece for two extra postage…read moregreeting cards. Parcel Plus wanted 7.50 - not really worth my time to ever use their services again. I can imagine UPS and FedEx rates are equally as bloated. Buyer beware.

I had a FedEx package that arrived sooner than expected. When I wasn't home to sign for it, they…read moresent it here. I went to several different Fedex locations to obtain this information but they all agreed that the package had been dropped off here and signed for at this location. When I came in the next day to retrieve it, I was greeted by a nice but shy younger female employee who could not locate my package. When I asked her to double-check and look again, her manager came over and yelled at me. This woman was combative, rude, and arrogant. She explained to me that FedEx drivers and staff were idiots and that they had messed up, not her. She said they make mistakes all the time and that it wasn't on her to fix it for me. She also refused to look again for my package and then told me, her staff doesn't make mistakes. Ever. She literally said her staff doesn't ever make any errors so they couldn't possibly have misplaced the package and didn't need to look again to appease me. I will never go to this business again for anything. It's not the right way to treat customers, who are frustrated already that they have missing mail. She did nothing to improve the situation. We never did find that package and the whole thing had to be refunded and reshipped, which took weeks because she could not be bothered to just check for me one extra time to help.

I only go the UPS store for the return of items through the mail. I ordered a formal dress online,…read morewhich I do not recommend. It was sequined dress. Before I could try the dress on, sequins were bouncing off the dress. Not a good sign... In addition, I did not like the way the dress fit overall. So, I decided to return the dress. Many stores used to have free shipping and free returns. Well, now days, many stores still have free shipping but no free returns. I had to pay $5 to get return labels to ship this dress back. In the big scheme of things, this was not too bad (some stores charge $15+ for returns.) I went to the UPS store with my QR return code and literally, in seconds my return was made. He also gave me a paper copy of my transaction. In addition, I had my left over taco bag in hand and he said I could use a trash can that was hidden underneath a counter. So, super nice of him given that I did not even asked for a trash can. Excellent experience at UPS...

I have been using this location of the UPS store for awhile and one good thing about it is that it…read moreis very rarely busy. I like to call it my secret UPS store. It's a great convenient location, too. But I had an issue with them this morning that I have to share. Their website lets you create print orders to pick up in the store and I used it because I needed copies. They said the copies would be ready this morning, so I stopped by. The shop attendant told me their website doesn't work so my order was not only not ready but it was not even in process. He said I could email it but there is an additional fee to send it that way. Don't take orders online if you can't process them. The shop attendant was so unapologetic and literally walked away from me while I was still talking to him, trying to understand the situation. Don't call yourself a print shop or copy place either if you're not going to fulfill the service. Very disappointed.