Pleasantly surprised with this pizza parlor. We had intended to pick up dinner at Main Street but parking was annoying and Rusty's parking was so convenient. Funny that we actually saw an ad for Rusty to save the day on a bus and realized we were so close! We ordered a medium thin crust special pizza with many toppings including sausage, onions, anchovies, pepperoni and a drink for about $29. It was good despite the interesting mix of toppings. Service was also decent and not a bad wait on a Friday night. You could tell this place is not fussy but a reliable place to get some grub with family. read more

Aside from the driver clearly having a bad day (you can tell by the way he spoke to the customer, and his facial expressions) you can see how miserable poor dude was. My wife and my girls open the pizza- and what is this Yeah everything will be devoured, sure. But handle with care?? read more

Rusty's Pizza Parlor - Poor presentation - Pizza Near Me - Santa Barbara, California

Ordered 2 pizzas for delivery: pepperoni and pineapple. Pizza crust was great and we loved the toppings. Great customer service! Driver even thanked us for our patience. Thanks so much. Cheers!~ read more

Rusty's Pizza Parlor - Pizza Pizza!! - Pizza Near Me - Santa Barbara, California

Driving by on our way to San Jose from San Diego and tried out this place This place reminds me of a shakeys and round table pizza together. It's has a medieval times theme to it. We were confused on where the door was when you walk in. And the person behind the counter didn't say much just starred at us. Didn't greet us or anything. However, the place was clean and the pizza was delicious! We got the pan pepperoni large pizza and one drink for $29 I wish salad was included with the purchase. They have a small arcade area for kids to play games, and the restrooms are locked with a code. Overall a good experience read more

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New phone "supervisor" messed up our phone order and proceeded to give us a 4 dollar discount after waiting for an hour and 30 minutes for a pickup order. Been going here my whole life and might stop now. read more

I've been to the Rusty's pizza on Milpas serval times and it was great, good pizza. Visited SB this past weekend 11/29/25 and the Rusty's on Carillo was the closed to us and I ordered the Diablo pizza, was disgusting! I was surprised because I've had it b4 on Milpas and it did not disappointed. For whatever reason the pizza on Carillo St had a really bad taste. Almost seem like they are mixing old sauce w/new sauce it was disgusting. Me and my family had to throw away. Customer service was bad as well. Seems like the young kids are just there to collect a few dollars and treat customers with "do it yourself" attitude. I hardly leave any reviews but I will not go back to this location. read more

Honestly this pizza is great. I've lived here 3 1/2 years right down the street from this location and just tried it tonight. I'm pleasantly surprised. They even included a couple cheesecakes which was super kind! The crust is fluffy and the sauce is very tasty. I will be ordering more from now on! read more

In one of my favorite spots in California-Santa Barbara. Rented an Airbnb for a few days as in town to see a concert at the bowl. Ordered pizza from Rusty's and hit the spot, think crust pepperoni and veggie pizza was the goods. Delivered nice and hot. Would recommend to others. read more

We had a great experience at Rusty's! Tried the Rusty's Special, thin crust. Excellent! The anchovies on it made it very old school. My son got an individual chile verdi pizza with thin crust that he also enjoyed. Rounded it out with the throwback salad bar. Would go back. Friendly and efficient staff too. read more

Chicken wings were disappointing and really small especially for the price! Service and everything else was good but the small wings kinda ruined the meal read more

Rusty's Pizza Parlor - This is how small most the wings were, not even a bite worth of chicken! - Pizza Near Me - Santa Barbara, California

To start, I've been a customer to this location for 15+ years. I ordered a meatball sub and thin crust pizza with mushrooms and meatballs. The pizza tasted great. Unfortunately, after getting home (25 minutes away) and eating some pizza I realized the sandwich I was given was incorrect. I called the store and spoke to a supervisor who told me their phone AI order taker placed the wrong sandwich order. I was told I couldn't receive my correct order unless I returned to the store with the incorrect sandwich. I'm really disappointed with their customer service considering a pizza and sandwich was $40. Will be looking for a new regular pizza spot. read more

I love Rustys pizza I'm gonna get me a large pepperoni today with ranch and add a bunch of Parmesan crushed pepper to it to make it perfection. read more

My son wanted to try this place since we're in town, and it tastes as I remember from when I was a kid... did not disappoint and he loved it. Glad it's still around after all these years and that they have several locations!!! read more

Rusty's Pizza Parlor - Pizza Near Me - Santa Barbara, California

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Super nice cute place with a few games for kiddos to play while they wait for pizza and other items. Bathrooms were clean!

Came on July 4 because almost nothing else was open around 3PM. Shared a medium Rusty's special (pepperoni, sausage, salami, onion, mushroom, olive, bell pepper) pan crust with a friend. Nice ambiance in a wooden house, not too many people at the time. Waited not too long for it, pizza was alright. Chewy dough, not too much flavor, good amount of toppings. Almost $26 for it, nothing amazing but it was fine. read more

- Applause all around for this place. We tried at least 5 other restaurants in the area and couldn't get in so finally, starving we arrived here around 9pm. It was very, very busy, we placed our order and then grabbed a table near the order counter and watched the staff here operate like pros. It really was a pleasure to observe as they gladly served good food FAST! The staff were happy and up beat despite what was the end of a grueling Saturday rush in a holiday weekend. We got a garden special thin crust, and pepperoni pan pizza. They were both crispy and tasty. And the price was extremely reasonable. Don't mistake this for the fine dining that dominates the area-just enjoy it for the tasty pizza and beer at a very fair price that it is. And be nice to the staff-they're working really hard to take care of you! read more

Rusty's is the best pizza in Santa Barbara, and one of my personal favorite pizza places ever. Locals in Santa Barbara know Rusty's is the best. There is widespread debate on if the thin or thick crust is better, and I am a thin crust supporter through and through. Not a fan of the thick crust. read more

Rusty's Pizza Parlor - Pizza Near Me - Santa Barbara, California

Bring back the old ordering system! This new AI system is horrendous. It's only managed to get my order right once, and it has repeatedly stated that the business is closed when it's still open for over an hour. We shouldn't have to argue with AI for 10 minutes and then get put on hold to talk with an Indian call center just to order a single pizza. All that being said, I do love the pizza. The buildings are great, the video game choices are on point, the staff friendly, the vibe warm. I've recently fallen in love the El Diablo Fuego pizza - so excessive, so delicious. I would absolutely recommend Rusty's to anyone looking for tasty meal or a place to host a pizza party. I've been frequenting Rusty's for 30 years, since I had my childhood birthday parties in the bank vault, and I certainly will continue to patronize it. But I've been ordering Rusty's a lot less lately because of the hassle of talking to incompetent AI program. And you made this change for what? So you could save a few bucks by laying off the 4 or 5 people who staffed your local call center? This was not a savvy business decision. PS. the fake keyboard sounds of the AI operator is just condescending. read more

The night of the issue with my pizza, I went to their website and left a description of what happened. As of today, I have not had a response via email or phone. That certainly sums it all up, unfortunately. read more

Rusty's Pizza Parlor - Slice of pizza missing at time of delivery from Rusty's. - Pizza Near Me - Santa Barbara, California

Pan pizza, best pizza in town. Will deliver to hotel room. Good customer service when placed my order.

First of all, I really hate giving bad reviews but when customer service is horribly rude then this should be addressed by management immediately. I agree with other yelp reviews saying that the customer service in this branch is horribly rude after experiencing it personally when we placed an order online and gave them a call ( on Sept. 26th). If I could only give 0 or negative stars for customer service then that is what I would have placed. The pizza here is really good, in fact it is one of my all time favorites, however, customers just don't patronize an establishment for food but for customer service as well. Normally, my husband and I would dine in or pick up the food ourselves. However, since it is a weekend we decided to place an order online (Sept. 26th). Since the order went beyond an hour, he decided to give Rusty's a call to check if it was delivered to the correct address or if there is a way to check with their delivery to know about the exact situation. However, the lady who answered was rude and dismissive right from the very beginning of the conversation (the call was on speaker phone that is why we could clearly hear the tone of her voice). When my husband said: " We would just like to know if the delivery is on its way..." The lady answered rudely and sarcastically: that is what I mean and just dismissed the inquiry as if the call was a nuisance. So, I called back again and she was the same person who answered. She asked for the phone number and I gave my daughter's number (thinking that it was her account that we used) but then immediately corrected it to my husband's number. She again sarcastically said while she was some sort of giggling: you are giving me so many numbers... So, I told her that she was also the person my husband spoke with (since I could clearly remember her voice and sarcastic tone). She then became extra dismissive and then just said: "...I'll transfer your call to the supervisor..." For what?! She did not even give her name and just cut off the conversation by transferring it to the supervisor. When the call was transferred to Jonathan, I mentioned what happened and asked the name of the lady who transferred the call since she is horribly rude (by making customers feel that they are a nuisance since she is very dismissive of the customer inquiries and concerns). No wonder this is the majority feedback in terms of customer service for phone calls. The employee no. of the person we spoke with is 1134. This is really a frustrating experience with Rusty's. The food is flavorful and good but there is a great disconnect with their customer service. Customer service reflects the company's culture and if employees continue to treat their customers as a nuisance if they are busy, then they may lose some patrons because of this. Hoping that customer service will improve particularly for the ones answering the phone calls; especially, that they are in the service industry. Interpersonal skills is a must if you are working in customer service. read more

Rusty's Pizza Parlor - a closeup of a pizza - Pizza Near Me - Santa Barbara, California

The pizza is decent their phone ordering system is horrendous and it's clear the company is trying to save costs by implementing this terrible phone ordering system. For that reason alone you should steer clear. Do better Rusty's. Get rid of that automated crap and bring back the humans and I'll revise my score. read more

The customer service was horrible the cashier was not friendly at all she acted like she was bothered to deal with customers. The pizza dough could have been cooked more. The wings were tasty and crispy. Overall it did not leave a good impression on me and it was my first time there. read more

Wasn't my best experience here with the cashier. She may have been having an off day! I grew up eating Rusty's..so after visiting the nearby museum I took the kids in for some pizza. From what I remember growing up it hasn't changed. We got a pan cheese pizza, and salad bar. Pizza was delicious-salad and toppings were fresh. There was plenty of parking on the lot-and there is a few arcade games for the children to play. read more

Really disappointed! I'm from socal and this is normally one of my favorite places to eat when I'm in Santa Barbara, however, after today I don't know if I'll be coming back. I tried to go in at 4:30 and the doors were all locked. I tried calling the restaurant to see if they're closed randomly and got sent to a call center and had to be transferred twice just to answer my question. Long story short they were open and just had the door locked (I'm assuming the employees were just too lazy to work today). Then, my fiancé went to use the restroom and there was no toilet paper. When he informed the employee, he was told to use the other restroom. To top it off, there was a homeless man asking me if I was going to eat my pizza (inside the restaurant!). This place is really poorly managed and needs serious help. read more

Normally have nothing but positive reviews as I am a long time customer. Today however I witnessed an employee throw away my pizza after it was done and then another employee acted like nothing happened, gas lighting me by insisting it was getting ready. It was the first time I asked Rusty's for a refund. read more

Love Rusty's but they always forget the ranch .also forgot the soda .had to wait 30 minutes

I was wondering why the place only got 3 stars when the pizzas I got were 2 of the best pizzas I've ever had! Guess the service was no bueno? Came in late night on whim. Sundays they close at 11 p.m. Thank God cuz we got so hungry after some night swimming and this place was only about a 10 minute walk. The guy at the front (9/18) was kind and patient. We came in 30 mins before closing, but no one gave us the impression that they wanted us to leave as we dined in. Except they turned off the lights while we were eating, but this was 10 mins after 11 so, yeah, I get it...lol. Pizza? 5 Stars!! Soda machine with self-serve refills? They had 4 tea options (Green sweetened, Raspberry, Sweet Tea, Unsweetened) Kudos to Rusty's for looking out for us non-soda drinkers!!! read more

Horrible customer service. The employees who answer the phones, need to be trained better. When we called in, the employee who answered seemed bothered that we were calling in. We order from Rustys at least twice a month. We managed to place an order and we were told it would be delivered in about 45 mins. An hour and 15 mins later, we called to check in and were told our order was not completed because we did not confirm our order. That was funny because they charged our card yet never said we had to call back to confirm. We have ordered for years from Rustys, and we have never had to confirm our order. It was obvious they forgot the order. Had they apologized and said they would expedite the order, that would have been fine. But the way they made it our fault for the order not being placed, made us upset. If you make a mistake, own up to it. Do not blame your customers. Ultimately, we cancelled the order, and ordered from Giovanni's. I'm not ordering from Rustys anymore. read more

LOVE the pizza. Tried about 20 times to order a big order online, when that didn't work, I tried to call and it didn't work! Bummer, because it was a large order and a very frustrating experience. Get it together, geez! read more

Pizza is so fresh and delicious we go for the drive and the food. Very clean and cozy place dark at first but it's like everything wood

The pizza here is tasty and calling her order and was a breeze. They have locations all over Santa Barbara, ideal for kids and families. Prices are fair and the food was ready quickly. Generous in size and toppings, for now it is to go only. read more

Ordered a pizza with no cheese, waited thirty mins to pick it up, got home and it's covered in cheese The manager sent over a new one so we are grateful for that. Crust and veggies are good, would be awesome if they carried a vegan cheese. read more

Rusty's Pizza Parlor - "No cheese" veggie pizza :( - Pizza Near Me - Santa Barbara, California

Not a really good experience the employees were more worried about telling us we could not have certain things then telling us what we could have read more

I am just picking up order and i just take some napkins One guy working here he says you dont take more napkins I dont wana go fuck place Thats so bad experience here i dont wana go again read more

Rusty's Pizza Parlor - Pizza Near Me - Santa Barbara, California

Decided to have takeout on the way back to Lompoc and I always see this place when I enter SB. I definitely liked the atmosphere and can tell this is a nice to-go spot for family pre-COVID. I ordered the bbq personal pizza and it hit the spot. The slices were perfectly cut and the pie was made to full satisfaction. I definitely plan to visit again. No pictures because I finished my pizza too fast. Service is quick! read more

My husband was excited to bring our kids here after the Moxi. He grew up going to Rusty's when it was in the other location. Every single staff person was rude. I asked for the code to the restroom and the staff walked right past me after making eye contact. I asked again and he said, "I don't know ask her"... and walked away. The cashier was terrible. Rolled her eyes to the point I just walked away. Another customer in the restroom told me she felt the quality and service was trash. We got our pizza and it tasted terrible. Our boys barely ate it and I stuck with the salad bar. Sorry Rusty's, you lost a few customers today. read more

Three stars because the pizza was tasty. Could have been an easy 4 star. Good sauce but really skimpy on cheese. Tastes like Shakey's. Ordered salad and mild wings, too. Wings were oily. Salad was basic but good. What got me about this place is that nobody offered any service- as in courtesy, not Disney. We had to walk to the counter several times to order and pay-get our drinks-then Pizza-then charged us for 3 little ranch sauce sides. I don't mind the paying for extras, but we had already been seated when they called our name for the order being ready. The counter person asked if we were going to drink our wine bottle inside...(?). Really? There was 6 people behind the counter. At least three of them looked at us when they called our name. Food was decent, but the service was just not there. The dining area was cool, like an old pub type place, but stuffy. My party is 4 wished we could open a window because it felt like the swamp cooler was just moving old air. Take the order to go. I don't want to come off as bashing this place, the food was good, they just need to make their efforts more service oriented. read more

Rusty's Pizza Parlor - Rusty's Special Pizza, Santa Barbara, Ca. - Pizza Near Me - Santa Barbara, California

Literally thee worst customer service I have ever received while ordering pizza. The employee who answered the phone seemed bothered that I was calling to order a pizza, and was just very unpleasant throughout the process. I asked to speak to a supervisor, and Gary the supervisor was beyond rude and instead of trying to right the situation he hung up on me. I was in disbelief, and needless to say I will never be ordering pizza from here again. read more

La primera y última vez que venimos a este horrible lugar el servicio es una mierda la cajera Yaleni la peor, ordenamos más de 120 en comida y no nos quiso dar ranch es algo entupido, es una vieja súper racista de verdad el peor lugar para comer pizza!! read more