I honestly love Rustys pizza as a chain, but this location has inexcusably terrible service. This location is the closest to my house and I continually try again and I am continually am disappointed. Even ordering over the phone is a distasteful experience in itself. I'm a long time Rusty's fan so I'm gonna try my best to move on from this location. read more

So pizza is pizza, so I wasn't expecting anything grand. (Especially after having Woodstocks--nothing can compete!) But the place looked like this place I used to go back in my town which offered a salad bar too, so I was all ready for it. First off, the salad bar ain't free. But you can't even ADD it onto your pizza; it's a whole different order. It's $6 for a "large" which is pretty much your average bowl size. The small was half that. WHAT A RIP OFF. They did have a special though which was two slices of pizza and a small salad bar bowl for $7 total, but it was only for lunch and we were there for dinner. But what's even worse is that you can only make ONE TRIP to the salad bar! I mean if you're going to make us pay an obscene amount for it and have small bowls, you might as well let us get as much as we want, but noooooo. But the salad was alright. Nothing worth $6 though FOR SURE. We ordered a half pepperoni and half hawaiian on thin crust, which I admit was good. Again, nothing spectacular. Probably not going to be coming here again unless I'm desperate and it's lunch time. read more

This isn't about the food, because that was great. Ordered a large pizza half Rusty's special and half Diablo fuego since those were recommended as the most popular ones. Along with a garlic cheese bread and some wings. Wings were a little small, but that's ok. My issue was the service. Mari took my order,but it seemed like I was a nuisance to her. I couldn't ask her any questions because apparently she was having trouble understanding what I would ask her.( found out her name is Maribel by another employee) Like as if she had anything better to do. Maribel started being extra rude when I asked her a time estimate and apparently she felt I was obligated to give her a tip? If she had better customer service I would, but not with the way she was treating me. I asked to speak to a manager, but that she was busy... so I asked for her name so I could try to get in contact with her, Teresa should really find a cashier that's friendlier considering people come in to spend money and not be treated like a nuisance. read more

I've been to the other Rusty's and I like them better... this one still has used-to-be-a-bank lighting and vibe. I always get the BBQ Chicken Pizza with no chicken, and this last time I went they burned the cashews and the cilantro didn't look very fresh. Don't get me wrong, we still ate the pizza. The locks on the girls bathroom doors were busted. The service was good. I just prefer the other locations! read more

Great pizza but horrible customer service. Cashier didn't bother to greet me or give me eye contact as I ordered. The tables needed to be wiped down. I rather eat at the Santa Barbara location. read more

walked in to an almost completely empty store at 2 in the afternoon, no one in line, 3~ employees working. Stood at the counter for about 3-4 minutes and watched them clean their meat cutter and make multiple trips to the back without even a simple "Hello" or "Ill be right with you" just annoyed glares and no recognition like we weren't even there, or maybe even didnt want us there? Surprised at the lack of service, we left and got food somewhere else. I should/could have gotten my order taken and food ready in the time that we spent waiting for simple acknowledgement. Must be one dirty meat cutter... Get some new staff. read more

First of all, this is not about the food. The pizza is great! We've been coming to Rusty's for years, and this was the first time we've had a bad experience here. We made a pickup order, and since we've never had any issues we just picked it up without opening the box (that was our mistake). Once we got home and opened the box, the pizza only had a bit of cheese in the middle. Nothing to overreact about. I called Rusty's about it and there was no issue with remaking and exchanging the pie. The issue lies when we walk into the restaurant and the woman in charge of the front in a derogatory manner said to the lady next to her "those are the guys who called about the pizza. They're both ridiculous, they took the pizza, and now they want a new one". She (Maribel) said all of this in Spanish, guess she thought we wouldn't understand. And even when she realized that we understood every single word she said, she just gave us a dirty look and walked away without a single apology. This is unacceptable behavior for someone that deals with customers daily. The other lady working there did apologize, but Maribel's attitude left a lot to be desired. Again, this was a customer service issue, not about the food. read more

I was passing thru the area on a business trip and I stopped here for a quick lunch since it was right off the freeway. Quick look at the menu and I order their "Quick Lunch" special. Personal 2 topping pizza, one trip salad bar and small drink for 7 bucks. Not too bad. Salad bar is fresh and has a nice variety to choose from. Grabbed what I wanted from the salad bar and in about 10 mins or so my pizza was ready. Pepperoni and mushroom. Nice thin crust and crunchy and the ingredients were fresh. Not the best pizza I've had but at the same time it's not the worst. Definitely better than Pizza Hut or Domino's. I would go back again if I'm in the area again. read more

This review is strictly for the food only! I am a pretty simple gal when it comes to pizza, no fancy toppings, just pepperoni and mushroom. My pizza was quickly made but wasn't all that great. The toppings were delish but the crust had a frozen pizza feel and taste. Maybe the pan crust will be better! read more

Got hot wings on Sunday and still have food poisoning one week later. HORRIBLE! Never again

The pizza here is acceptable. The portions are good. Very expensive for what you get. Delivery guy nearly ran me over in his blue toyota celica; waved his hand at me and kept going. He almost hit another couple with his car but dodged and just kept going. I wanted to tell management but hearing the types of jokes coming from the back I get the feeling that they condone this type of reckless behavior. read more

I've been coming to this location for years since I've lived in the Ellwood area. Rusty's is a great pizza parlor! Whether you're wanting to grab some beer and a pizza with your buddies or enjoy family gatherings, this location has two private rooms (one of them being an old bank vault). The decor is also pretty cool, this location was once a bank and has multiple checks from over 100 years ago framed up on the walls. The staff is friendly and the salad bar is fresh!! If you visit for lunch, highly recommend ordering the Rusty's Lunch Special. You get an individual 2-topping pizza, a small salad and drink for an amazing price ($9-13 depending on your choice of pizza toppings)! My favorite pizza would have to be the BBQ Chicken and let's not forget a side HOT wings and ranch! read more

After seeing so many Rusty's Pizza Parlors here, we figured we should at least try it. Don't make the same mistake as us! While my husband liked it a little better than Little Caesars, I did not. If you want delicious pizza, go to Woodstock's. If you want inexpensive pizza, go to Little Caesars. At Rusty's you will get an expensive "meh" pizza. We got half bbq and half meat mania. Neither was very good. Customer service was also dismal. When I called with a simple question the person on the other end seemed annoyed by me and was very curt. We will never go back to Rusty's. Not a good pizza, price, or service. read more

Ohhhh Rusty's how I love you. Your sausage and olive is so good. Your pepperoni and pineapple is sweet and just a bit spicy. Your veggie with pineapple and jalapeno doesn't make me feel guilty because there are so many good things on it. All on thin crust of course. Sadly, I have moved to L.A. and I just can't find a good pizza there to save my life. I've gotten close, but it's just not the same. It's so easy for others to bash you for being "so expensive" but when I can't buy your gooey goodness on a whim, I am so sad. Please Rusty's...move to L.A. so my suffering can stop. read more

On March 22, I stopped by with my son for some lunch. We ordered a medium pepperoni and sausage pizza, the girl who took our order was very friendly even took our drinks to the table. The problem was the women we saw walking to the bathroom with her apron on. She took it off before entering the bathroom, but that still seems unsanitary. It was an older woman with a short ponytail and kind of chubby. I hope she isn't involved in making anything that people eat. The next problem was April 1st, the whole family wanted pizza for dinner so we arrived at this location. First off all clearly they aren't enforcing the whole certain amount of people per table because when we arrived only the table in the front was available since a very large group had pushed two tables together. It was probably between 15- 20 people in that group. We're still in a pandemic even if places are reopening. This last issue happened on April 10th. My mother in law stopped by to order a small pizza. It was almost 3 pm, there was an older gentleman in front of her who apparently didn't have a mask on and the women at the register still took his order. Why would this cashier allow the gentleman to order without a mask? Other than that the pizza always tastes amazing. Also your "salads" are pretty expensive considering it's mainly a bowl of water. We thought water was free. read more

This location has a very strange vibe. Not so much for adults not so much for children. This location used to be a bank and gives it a very corporate style. This location need a little more maintenance from their cleaning clue as well, but the pizza was very good. The meatball sub was so-so for the price. I would recommend ordering for delivery. read more

Rusty's Pizza Parlor - Rusty's pizza - Pizza Near Me - Goleta, California

Ok, so you can't really call to place an order. It goes to an operator, that will call back to confirm your order. The call back never happens, so you have to call again to confirm. Picking up the pizza down the street, there was a smoker right at the door, always appetizing. The parlor itself was cool, and old bank re-furbed. Nice arcade machines, cool place for a kids B-day party. Got home, pizza was very good, not as good as I hoped. For $23 eh~ Next time maybe Costco pizza $10 right next door. read more

Last weekend was my first time coming to this location. I was craving pepperoni and pineapple pizza and Rusty's definitely satisifed my craving! Very clean inside and staff was friendly. We got our pizza quick and all of the vegetables were fresh at the salad bar. Great place to hangout and watch sports since they have multiple televisions. read more

My girlfriend and I order from here very often, we love Rusty's! Out of the dozens of pizzas we've ordered we've only been disappointed twice. Staff can be a little rude sometimes read more

Poor customer service. We were actually going to go to the taco shop next door but decided to eat pizza. Fist time in this place and they talk to you like your dumb. Sorry for not knowing your menu and sorry for asking questions. read more

Friendly staff. Unfortunately place was very dirty. Bathrooms were unsanitary and no locks on stall doors. Dirty cleaning towels on salad bar, tables not cleaned. Understaffed. Recommend health inspection strongly. read more

This is my first ever Yelp review...I've never felt the need to leave a negative review about anything before, but the interaction I had recently has stuck with me enough that I thought I'd share. My friends and I have ordered pizza from this location on many occasions. Everyone we've interacted with in the past has always been friendly, and we always made sure to tip our delivery drivers well, etc. My last (and final) interaction with this location was perhaps the worst customer service interaction I've ever had. We waited for over an hour for a pizza that never came. When we called to check on it, the "supervisor" (he said he was) said that the delivery driver arrived but couldn't contact us bc we didn't put in the right phone number...okay, fair enough...oops our bad. However, it struck me as weird when he read the number because I had literally never heard the number in my life, and it wasn't even close to the correct phone number (so it seemed weird that we would have mistakenly entered that number). Plus the phone number on our confirmation email was correct. My concern was that perhaps he was looking at the wrong order or something. When I tried to explain/clarify this with him he yelled at me for "interrupting him." I apologized and said I would wait until he was done, but he (in an extremely rude tone) just tried to push ahead with sending out another pizza without hearing me out or further confirming that he had the right order/information. When I tried to pause the interaction again, just to clarify the situation/make sure I was getting the right order, he yelled at me again, and then hung up. To be honest, I don't really care about the mistake (it probably was indeed our fault somehow, and after clarifying, I'd have been happy to apologize and tip the driver extra). But the way the "supervisor" talked to me was really messed up. This interaction was not only the worst customer service interaction I've ever had, but one of the most rude, anger-filled, disrespectful, interactions I've had with a human being period...all for just trying to clarify some pizza delivery details lol. Definitely won't be returning with my business. read more

The pizza here is the best pizza that I have had short of some of the gourmet pizza parlors that are in town. The pizza is just a little expensive, but down right tasty. They have always been pretty speedy on there delivery which is quite nice but I had to take a star off because I am pretty sure I have had to pat down every pizza of there's with a paper towel because they are always so greasy. read more

Good pizza, little pricy. Nice place to go with the family. Extra toppings are too expensive. read more

Uneven experience here today. The pizza itself was decent... Nothing special. The service was horrible, which is odd considering we were the only customers. The employees were all hanging outside the employee door while basic things like filling the ice bin on the soda machine hadn't been done. The staff refused to provide us with metal utensils, so we used plastic forks on the hot pizza until they melted. I despise lazy service. They are lucky to have the grade I gave them. read more

Deng these yelp reviews are harsh. Rustys is freakin awesome. They have been my pizza of choice since I was kid. Love this place. Only pizza delivery I ever order. Never been inside but their delivery is fast and pizza is good. read more

We visited the Rustys on Storke Rd on Saturday and we were treated very badly. Our party of 7 ordered about $100 in food and drinks and our order was not correct. Our name was not called when it was done so it sat there until we realized it. When we got back to the table and realized 2 pizzas were missing I went back up to the counter with my receipt and kindly said "We are missing two pizzas. I also don't see them on my receipt tho" the girl behind the counter proceeded to tell me I hadn't ordered those pizzas and got very rude very quickly. I stated if I didn't order the 4 individual pizzas why would u have asked me if I wanted thin or thick crust on all of them? Instead of just saying well let's get those other two started for you she proceeded to argue the fact with me until I asked "Are you really arguing and telling me what I ordered?" "I am the customer and would like to order the two more pizzas now" She continued to belittle me and tell me I was rude since I walked in and that's why she's treating me this way. Btw When we entered I had everyone sit down and we got settled so that I, one person could go place the order and not have any chaos. I had told her I'll make this easy and I would be back with the order and she laughed and said ok. I have never been treated this bad in any establishment and I'm usually the one to coordinate most meals for our teams and do the ordering, however thank God there were just a few of us that went this time. I really just wanted to leave but I had 2 children waiting for there pizza and just needed to place my order. She begrudgingly took my order and then I asked for a managers name and she said I'm not giving that to you, you can use the call center. Then I said what is your name and she would not give me that either. I then asked another employee behind the counter and he turned away and wouldn't speak at all. I returned to my table and couldn't eat a thing I was so upset! I got on the Rustys website and used the contact form to file a complaint and it is now Thursday and I haven't heard a word:( I want to point out we visited the Rustys on Hollister in the Vons center the very next day because the team won the championship and that's what they wanted to do so I was hesitant but said let's try a different location. We were very nicely treated, it was clean, didn't have employees taking naps in the booths as I forgot to mention was also something at Storke location and the pizza was a totally different quality. Much better! I have my receipts and I'm not going to blast the girls employee number socially but I would like to be contacted, compensated and know that this employee is reprimanded. I don't believe that this is the type of person Rustys corporate would like representing their establishment at all! read more

Same great pizza as all the other locations. Always found it interesting that they turned the old safe room, from when it used to be a bank, into a windowless party room. read more

Passable pizza when you're feeling too drunk/tired/lazy to feed yourself, plus delivery is almost always an option. This may be odd, but my favorite pizza topping is zuchini, especially when paired with a meat, and Rusty's has zuchini! Try to order with a coupon (we usually get them in the mail), cuz its overpriced. read more

Not my favorite due to the copious amounts of grease. There are many better places to get pizza in Goleta: Gina's, Woodstock's, and Pizza My Heart to name a few. Pizza is pizza though so 2 stars. read more

Incredible pizza. My family always gets the BBQ chicken with cashews and Garden Special with pineapple. There's just something about how the pizza is made that distinguishes it from other places. The toppings are loaded on, the crust is crispy (especially if you order thin crust, which has more thickness to it than other places and is my go-to), and the sauces are super flavorful. So many childhood memories here too. Be prepared to pay big bucks for really good pizza. read more

Stopped going to this particular Rusty's because of a horrible experience with a supervisor. Decided to stop by today because I was in the mood for the quick lunch, I go in and I see Veronica and I decide I won't order anymore because I didn't want another experience like last time. Luckily, the other cashier took my order since Veronica didn't seem like she'd go to the register anytime soon. Can't believe she's still working here since she's super rude and still doesn't do anything to help her coworkers. Get people who will actually do work and help out instead of people like her. read more

Average pizza place. What makes this a three star is that it's in an old bank, you can eat in the vault! I also get nostalgic because this is one of the few pizzerias that have video games and a salad bar...just don't see much of that anymore! read more

terrible pizza. ordered a pepperoni, and it was covered with bald spots where cheese was missing. delivery is fast--maybe because they waste no time on the pizza itself. i'll stick to pizza places in isla vista from now on. lesson learned. read more

Rusty's Pizza Parlor - hardly any cheese - Pizza Near Me - Goleta, California

The pizza here is not too bad but sadly a bit overpriced. But I just recently discovered the "quick-lunch" special with includes a personal 2 topping 10-inch pizza, one trip salad bar(which was pretty good with fresh ingredient), and a drink all for $6.95! WIth the old-school arcade games and huge flat screen tv, its a pretty chill place to eat with friends and hang out. read more

The delivery would bring me the wrong pizza and of course it's with the 2 toppings I despise the most. Just my luck. #alwayscheckyourpizza #whatsinthebox read more

I came to this location with a party of 14. The food was good but the service was terrible. The manager on duty had horrible customer service skills. One family in our group never received their pizza and the manager said they did. He could have walked to our table and count how many pizzas we had instead of calling the person in our group a liar. He clearly gave the wrong table the pizza but he could not admit that. I will never go to that location again. read more

Good pizza spot if ur low on money for under 7 bucks u get a personal pizza drink n salad can't go wrong

On Saturday after a round of golf, I along with my father and brother found our way into Rusty's close to the golf course. We've been hearing good things about the restaurant, so my brother ordered a personal small plain cheese pizza and my Dad and I ordered a medium sausage and mushroom pizza. The pizza my Dad and I ordered was cooked on a perforated pan (which is a shortcut to getting a good crust) and it was really cooked unevenly. And another thing: The pizza my brother ordered was so small, it was just about the size of one slice and the pizza my Dad and I ordered wasn't enough for one person, let alone two people. In short, we were not very impressed with Rusty's, we had better pizza at "Pizza My Heart" and even "Round Table" pizza was superior. We won't be going back to Rusty's anytime soon. read more

I ordered their delivery. The order was prepared and delivered fast. nice work. Not a good value: the product was good, but it is overpriced for what you get. The pizza isn't substantial enough to make ordering from here worth it. It's thin crust, thin layer of sauce and a thin layer of cheese. If I'm spending $23 for a delivered pizza, I expect to have some for left-overs. Not enough food for the high price. I come from a part of the country where a $20 pizza could feed a family of four. This pizza would barely feed the heterosexual dad! Woodstock's pizza is worth the money, but beware the college kids will randomly close early so I stopped counting on them. read more