Ordered med "Rusty's special" and small cheesy bread for delivery.. what was received was a VERY crispy (basically BURNT) cheesy bread and pizza. "fresh bell peppers" were burnt to unrecognizable black strips. Called Rusty's hotline, and was told to "send a picture". They were nice enough to send a "replacement" Pizza and cheesy bread... but what arrived was ANOTHER overly baked pizza and cheesy bread. At this point, I was hungry and didnt want to go through the hassle of calling again. What happened to the good quality pizza, rusty?!?! Very disappointed and will never order again. Im sticking with dominos or Papa Johns. read more

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I honestly will never come here again I've given it too many chances and every time I go there they are EXTREMELY rude! Today I ordered even put the plates napkins and Parmesan and pepper and additional ranches on my order online and while confirming at the front when i picked up just so i wouldn't additionally have to ask. She said "only 3 ranches" I'm aware it is 3 i was confirming. I said oh and can you make sure the Parmesan and peppers are also in there. And she showed me the rubber banded Parmesan and peppers and threw them in the bag with a crappy look on her face. She threw my order onto the counter and honestly i had some choice things to say but i thought i would call and speak to the manager directly who completely dismissed me on the phone. Saying "yah, I sorry" like 2 times, then was just quiet. I'm over spending $35 on a mediocre pizza for GARBAGE ATTITUDES AND CRAPPY SERVICE. IF YOU GOING TO GIVE CRAP SERVICE DINT MAKE YOUR PRICES SO EXPENSIVE. read more

Yelp is forcing me to give at least one star in order to be able to post a review. But the don't deserve any stars! The large cheese pizza we ordered was burned. I don't even understand how it could have been put into a box and sent out for delivery?? Obviously there is NO QUALITY CONTROL. The other two pizzas were overdone as well. Not burned, but definitely over done... We spent $70 on crappy overdone / burned pizza and waited over an hour for delivery. Called the store and the supervisor was willing to rush us a replacement cheese pizza. The replacement arrived 45 min later. It was not as overdone as the first one, but still just crappy pizza. read more

Rusty's Pizza Parlor - Burned Cheese Pizza - Pizza Near Me - Goleta, California

We came with a large group of loud junior high aged kids. When we walked through the door I saw the staff kinda stiffen and look at us like "oh great." I immediately googled what time they close because they overtly seemed bothered. The guy sweeping the floor literally stopped sweeping and just walked past us. It was almost 9... they close at midnight. Not sure why no one greeted us. Okay, maybe they were ready to close i don't know. Anyway, we got our pizzas and the rambunctious children were so happy. They also enjoyed pretending to play the games they had available. All the Parmesan and hot pepper flakes were missing from all the tables. I had to lean over the counter to get them. If the cheese is all clumpy it should be tossed out.. one of the shakers had an interesting taste to it. When we were getting ready to leave I reminded the wild ones to throw their trash away. We left and got no good bye. Pizza was yummy! Weird how there was not one ice cube in the soda machine though. read more

Rusty's Pizza Parlor - Kiddos - Pizza Near Me - Goleta, California

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Super bummed on this spot. It's not a question of the food being bad. In fact, the pizza was good. Thin crust, with zingy marinara. Sausage was really low quality. Shakey's ( one of my faves because of Mojos & Chicken) has kind of the same pizza sauce / marinara as Rusty's. The restaurant was fairly dirty. Location is a vacated bank with a safe and teller windows. Salad bar sucks: Iceberg, fake bacon bits -- Carl's Jr has them beat hands down on the salad bar. When you charge $25 for a Meat Lovers, you expect better ingredients. Wish this establishment could up its game. read more

I ordered a Large Rusty's Special on New Years Eve and paid $27 plus $10 tip. When they delivered I received a Large Pepperoni instead. When I called back to let the store know they got my order wrong and if I could be compensated somehow they said no Compensation. I was shocked! Horrible customer service. I asked to speak to the manager and the person said he was the supervisor ( wouldn't give me a name but gave me his ID # 1058) when I asked for his name again he said he was not required to give me that information. I asked him what can he do to rectify the mistake and he told me that he could have the driver pick up the pizza and make a new one then deliver it again. I told the supervisor I did not want to wait another hour, I would be ok with taking the pepperoni but at least refund me the difference for what I paid. He also said he could not do that. I am really disappointed in how this situation was handled. I've worked in the hospitality industry for 12 years as a Front Office Manager here in Santa Barbara and to say the least I am very disappointed in how this supervisor handled the situation. The least he could have done was offer a discount or something for my next order. I will NOT be recommending Rusty's to any of my friends or guests that visit Santa Barbara. What a horrendous unprofessional experience. read more

Rudy's Storke Rd. is your classic pizza place. The booths are comfortable and there is a TV to keep track of sports/news. The women who chef during the lunch hours (when I eat here) are rock stars. Everything tastes perfect and arrives fast. Portions are, as always at Rusty's, generous. Salad bar is fresh and inviting. If you want take out or a chance to play an arcade style video game; they got that too. read more

This is okay. Pizza is okay quality and taste. Atmosphere and service was nothing spectacular or anything terrible either. On a negative note, I did find a black hair baked into the crust in a pizza slice. I brought it to their attention, but they did not offer any future coupons for our inconvenience. I will not be returning. read more

Rusty's Pizza Parlor - Baked in black hair. - Pizza Near Me - Goleta, California

I love RUSTY's!!! It's the best pizza ever!!! Well, for me that is. I only eat Rusty's pizza. I only have one hang up. On Valentine's I ordered a bunch of heart shaped pizzas, among those, a few veggie pizzas. And they came with pepperoni. In the description it doesn't say they are outlined in pepperoni, so when I call and ask for veggie pizzas, you would think that operator would 1) inform me that it has pepperoni, or 2) would be smart enough that a veggie pizza should not have meat on it. My vegetarian. Friends had to go without until I arrived and called Rusty's to ask them to resend those veggie pizzas. Instead of getting an apology, I was schooled on how those pizzas come with pepperoni, and I should have requested them without pepperoni. I asked myself, "How clueless Can you be, if I ask for a vegetarian pizza, WHY WOULD YOU ADD MEAT!!!!" That is all!! I hope next year the description or pepperoni Info is added to the coupon or ad. Thanks for responding so quickly read more

Its baffling how Rusty's became the most prolific pizza joint in this town. Its national chain quality pizza at a premium price. The boring looking salad bar reminded me of Pizza Hut. The uniformly round sausage kibbles reminded me of those rectangular "oh so tasty" school cafeteria pizza. I came here for the first time in 4 years because it was the last day of Youth Soccer. The place was completely kid friendly, like Chuck e Cheese, Pizza Hut, and Little Caesar all roll into one. I have kids and even I think its too kid friendly, maybe that how they compete with super cheap Costco pizza across the street and better American style pizza places scattered around town. read more

Rusty's Pizza Parlor - This was $17! "Meh" perfectly describes this pie. - Pizza Near Me - Goleta, California

Awesome. The delivery is extremely fast. I ordered a full sized sub and a small pepperoni pizza and it took about 15 minutes for both to be finished and delivered to my door from the time I submitted my order. And the pizza? I haven't been around the world tasting every pizza and finding which one is the best but this was a pretty damn good pizza. Certainly beats Woodstock and just about any other pizza place I've tried here. There was a lot of cheese and they did not skimp on the pepperoni at all. The crust was not doughy and was delivered so hot and fresh I burnt my tongue on a slice. And I would much rather burn my tongue on hot molten cheese than have to eat lukewarm pizza where the cheese has already turned into rubber. I don't know what sauce they use but it isn't the one absolutely loaded with oregano, which is a subjective plus for me. If you are in the Goleta area and you want a hot pizza worth your time and money, this is where it's at. If there was any gripe I have with the place, it's that they don't have an option for a Margherita. read more

The absolute worst. Look at my photos and judge for yourself. Would you accept this pizza with burnt Canadian bacon for $25? What's more, the unhelpful staff disagreed that there was anything wrong with the pizza. We had to argue to get our money back. We left frustrated and hungry. read more

Rusty's Pizza Parlor - Burnt Hawaiian 2 Toppings Pizza - Pizza Near Me - Goleta, California

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I wish I could hav taken a picture of our pizza. We got half cheese and half veggie. It was so delicious!!! I have a very picky 8 year old and let's just say he wanted more pizza again the next day for lunch. We are here just visiting Santa Barbara for a few days and finding this great pizza place was a huge plus! Glad we found our pizza place for when we visit SB. read more

Greetings Rusty's Pizza! We are giving you all a 1 star due to on line and phone ordering. If we we actually drive to one of Rusty's Pizzarias, we would have given you all 5 stars as a pizza restaurant... Please read below...tried emailing you all multiple times on your website contacts click on your website but, it came back undeliverable multiple times...so here we are on yelp...we apologize but, you all truly need to up your efforts on your website! We love the pizza and salads you all produce and deliver! That being said, your website (probably because of crappy server equipment and/or IT support) pretty much sucks. Your website takes so long to stop buffering or what ever the correct term is...it takes so long to try and order, we stop the online ordering and hope we get in to your call center. Your website speed is extremely slow and at best, choppy. This may be why your call center is so slow to answer... Again, we have been a very loyal customer for years! Since back in the '70's! But at this point, if you don't upgrade your online ordering system AND your call center, we will most likely start ordering from one of your competitors. We do not want to go that route out of loyalty but, your web site and call in center are leaving us no choice! My family, extended family and I truly hope that you all can continue to make and deliver some of the best pizzas, subs and salads in our cities and county! With much love and appreciation, Jim, Gloria Morrison and Families Sent from my iPhone read more

Placed an order to dine in and waited awhile while noticing people that ordered after us, getting their order before us. Went to the counter and saw what looked like our order sitting there but were told it belonged to "Glenn" and not "Gail" which was us and were told that our order was still being prepared. After hearing Glenn's name called for another 15min over the intercom, I asked the person to double check agian that our order for "Gail" is actually there and being prepared. Guess what, nope. So just maybe the cashier made a mistake and wrote the wrong name but I guess that's never happened before. Asked to speak with the manager but "Teresa" was not there or any other manager. No apology was given or anything to make things right. On top of that there wasn't anyone wiping down tables or picking up after customers. Toilet paper on the ground in hallway outside the bathrooms. Hopefully changes are made. read more

From the outside it looks like a great pizza place to eat but the inside no... it needs to be refurnished. The pizza's are delicious but over priced. We order make it your way pizza (thin pizza with pepperoni, sausage, olives, mushrooms, bell peppers and a bit of red onions). Would I recommend? Yes, If you don't mind paying a bit more. Would I buy another pizza? Yes, not often but I would. read more

Awesome place that has been my go to for a quick Goleta pizza for 20+ years! They are consistent, open late, and they make mouthwatering pizzas, which is saying a lot from a person who has spent years of his life living in Italy (although I put American style pizza like Rusty's in a different category than Italian style pizza). The inside is super cool, it has great old school video games and areas (including an old bank vault) that are awesome for gatherings. The staff have never been anything but prompt, professional, and helpful, although they could use to clean their bathrooms more regularly throughout the day. A crucial note: - Make sure to order your pizza with "white cheese only!" I have always found it strange that they mix in cheddar or some other yellow cheese with their mozzarella. I find many of the negative reviews below baffling, this place has always been awesome and one of my Goleta favorites since I was a little kid and I know I am not alone. Keep doing what you're doing Rusty's! Goleta and Santa Barbara love you! read more

Excellent pizza! Ordered a large pepperoni, onion, pineapple and jalapeño pizza and it was cooked to perfection!

Unfortunately, I was unable to order because the girl behind the counter did not speak a word of English. After much confusion, I finally had to walk out frustrated. read more

We were craving pizza, but were a little skeptical about ordering from here due to reviews. However, we ordered online and the pizza got to our door exactly as we ordered less than half an hour after we placed it! It tasted great, and came with all the little fixings I asked for. It's pizza, and is just as satisfying as pizza should be. Thanks, Rustys! We'll definitely order from here again! read more

I tried ordering and I order for business partners, family, and friends on a daily basis. Probably around $1,000/mo. Tonight they declined to allow me to order because they didn't feel like delivering and claimed their driver was sick. Lol... next thing I know our neighbor is receiving rustys about 45 minutes later..I won't be back not one more time. Disgusting read more

This should be 0 stars instead of 1 star. I got a dried out pizza the last time we ordered from Rusty's in Goleta. We thought it might have just been a fluke, so we decided to try them again. I called and picked up at exactly the right time, but the pizza was all dried out again even worse that the first time we ordered 2 weeks earlier. The crust like cardboard, and the pizza all dried out like it had been sitting overnight. I don't know if they are overcooking their pizza, or cooking ahead and serving old pizza, but this is the last time I will order pizza from them. I even called their main number and complained, but no one seemed to even take me seriously. read more

If you like ok pizza your in for a treat! It's a bit pricey and I sometimes yearn for the days of real pizza but if your looking for better than Dominos or Pizza Hut and a decent salad this is the place. Just get your salad via pickup so you can visit the salad bar. read more

Came to get a quick salad bar. I realize it's a pizza joint and know it's probably not the best food and that's ok. Im writing this review due to the TERRIBLE customer service! The guys taking our order was very rude and acted as if we were bothering him by placing an order..... here is the best part, he handed us these small plastic forks to eat our salad with. When we asked if they had any real forks he told us "they are all dirty"!!! We asked if he could maybe wash a couple...‍‍Not sure why they are paying the five people behind the counter!! Don't waste your time coming here read more

After a long day at the beach, none of us were in the mood for eating out before heading to State Street for the night, so pizza it was! This particular location of Rusty's Pizza is located about 5 minutes from the house where I grew up. So I remember always coming here on Friday nights for pizza and to play video games. The building used to be a bank, so one of the rooms is actually the old vault which is kind of cool for children's birthday parties and what not. We ordered two large pizzas for everyone to munch on while they pre-partied. One was my request, thin crust with pepperoni and jalapenos. The other was the birthday boy's request, pan crust with pepperoni and meatballs. Yea, I said MEATBALLS! No dinky pieces of sausage here, just big fatty meatballs, yummm. They also have a great salad bar and really good, thick cut potato wedges that you can add to your order. I know some people think that Rusty's is somewhat pricey, especially when other chain pizza restaurants offer $5 Medium pizzas. But you can really taste the difference in quality, and I think it's definitely worth the extra couple of bucks. Their website usually has a couple coupons too if you want to take advantage of those. I love Rusty's Pizza Parlor because it's simply one of the great things about living in Santa Barbara. Three stars for the nostalgic factor that gets me every time :) read more

The delivery is horrible is not customer service it all the deliver coming bad mood an knock my window mi dogs is crazy he say he knock the door that's not true any ways..... you guys lost customers..... hopefully fixed this little things !!!!! read more

This place used to be one of my favorite. I am disappointed with what they delivered today. I ordered a large pizza with pineapple and onion toppings. Guess what, onions were all burnt. I called them and told about this, store manager happily replaced the order. Guess what, onions were burnt again. Called them and the guy tells me that onions are so thin that they will burn...What?? This was not my first order and No onions were burnt in my earlier order. This may very well be my last order. Listen to your customer, try to figure out what went wrong.. read more

Rusty's Pizza Parlor - Burnt Onion - Pizza Near Me - Goleta, California

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Terrible service. Twice I've called in orders and they lost them. This last time I reordered and waited only to have them make it completely wrong. Never again. read more

Good Pizza, but BEWARE of the up-charge and their "forgetting" to apply coupon. I like Rusty's. I have been in there a few times and the service is fair, even though you do feel weird about all the signs that you only get one visit to the salad bar. Fine. I'm sure that has been abused. The pizza is good. Not "omg, this is amazing!" but, good. Now my beef with them. I usually order takeout from Woodstocks. I get a flier saying to try their new Chile Verde pizza for $3.00 off, so we decide to call having had the flier up on our fridge for a while. The picture looks delicious and includes a picture of cilantro on top of it. Heck, their FB is CURRENTLY touting the pizza with cilantro on it AND a bowl of cilantro on the side. Why is cilantro important? Well, when I order, they asked "would you like cilantro?" I say yes, of course, thinking that they are looking out for me and making sure I'm not averse to it since it's a specialty pizza and must be included, right? I then specify that I have a coupon and they take the information and my credit card info for $3.00 off. When the poor delivery guy comes and I notice that not only did they charge me an outrageous amount for cilantro (because apparently it does NOT come standard despite the ad), they did not give me my $3.00 discount. I ask the driver and his response is "sorry, I only get the receipts, you'll have to call them back." Honest mistake, right? WRONG. They have done this to me TWO TIMES and my neighbor once. After they did this to us the second time, I was mad at myself for failing to tell my husband about it before he got duped and found this happened to our neighbors after I shared with them the story the next time we were going to order pizza. So, there you go. Not an honest way to sell pizza if you ask me. read more

Experienced the worst lunch time customer service ever at this location. I walked in stood at the counter reviewing the menu. There were two ladies in the prep area. One was arranging the order tickets and one was making the orders, and not at the most sense of urgency pace. The lady arranging the orders looked up and we made eye contact and I smiled and she quickly broke our gaze and went back to arranging the tickets. Then, another 2 employees come from the back following another gentleman who was in street clothes and cap and out the door to look at his car. As they were walking out, the lady employee says (in Spanish - we'll be back we're going to look at his car. I understand Spanish - maybe they thought I wouldn't catch on) to the lady STILL arranging the tickets. I noticed 2 customers waiting patiently for their lunch orders. At that point, i decided to leave. I work at UCSB and had to STILL get lunch and back to campus. I was carving a pizza and salad, too. Oh, well I ended up at the golden arches to get my lunch. Needless to say, I probably will not be returning to that location. It was poorly staffed for the lunch time when people have a limited time for lunch and the staff was more concerned about other things rather than taking care of their customers. read more

Good pizza, but lousy service. Look, Rusty's has been here forever and the pie has been generally good a long time. But their delivery time is long and their customer service is pretty consistently crappy and getting worse. Good luck getting the correct pizza, and good luck getting them to fix it if it isn't right. That just isn't Goleta, guys. Also, website for ordering sucks. Better to just place a call and cross your fingers. Or like, find somewhere else. Pizza is everywhere. read more

Came here because it's the local spot to my boy. It's not NY style pizza, nor is it deep dish pizza. The pizza itself is DECENT, but not good, nor is it bad. The crust is good, the cheese tasted like off brand mozzarella from a grocery store, and the sauce was okay. The reason that I give it a 2 out of 5 is because the pizza itself was rather expensive. A 2 topping large was 20.93 with tax. Definitely not worth the money. I'd give a 2.5 out of 5, but since Yelp doesn't allow us to give haves, I gotta round down. However, if you're craving pizza and don't feel like driving, this place will do in a pinch. read more

I have been ordering Rustys pizzas from Storke Rd for at least 15 years and today was the first time that I'm sad and disappointed that I specifically asked for well done pizza and what was in the pizza box was not what I asked for! The crust was barely cooked and the chorizo was not even baked into the pizza it was uncooked and placed on top, needless to say it's an uneaten pizza for us! read more

The thing about Rusty's is you will either love them like I do, or not care too much for them. Its weird, but true. But here is the good thing about Rusty's: 1. You can CUSTOMIZE your pizza ANY WAY YOU WANT! Left side, right side, different styles, it's great! My BF is allergic to diary ( i know right), so he gets the right side of his pizza w/o cheese, tons of veggies, jalapenos and he order his sliced extra cut. I get my side of the pizza cooked well done, with cheese and tons of random toppings. 2. You can order ONLINE or CALL, or PICK UP! Options are good. 3. Their food is delicious and toppings are fresh! Unique combos! 4. TWO BEST: DIABLO FUEGO: Heaven on earth!!!! Hot, spicy, and sweet. Dude. green chiles, chorizo, Canadian Style Bacon, pepperoni, fresh onion, fresh tomato, black olives, and get it with Pineapple! BBQ CHICKEN: tangy bbq sauce, bbq chicken & red onions, four cheeses, garnished with fresh cilantro. Got get it with CASHEWS!!!! Also, I recommend ordering pizzas WELL DONE for crispy fun-ness! Get it Thin crust, it just tastes way better for some reason too. Their small 10 inch is big enough to split (3 small but heavy slices each), but I hope you have a bomb dessert waiting for you somewhere at home. If not, you better order up a size. I don't think Woodstock's in IV is better than Rusty's or vice versa, they are two completely different animals. Both deserve some love! read more

This my favorite pizza spot it the town! We always order pizzas with the same fillings (plain cheese for kids and chicken+mushrooms+onion+olives), and super star - bbq chicken wings! So delicious, btw the taste never changed so far! I love it! read more

well this place sure was a disappointment, but not such a surprise after 1- walking in and 2 - dealing with the cashier so a friend from the SB area told me this was "the" spot for pizza..ok well we drove by, saw it, figure why not give it a shot walk in to screaming kids..everywhere...guess this is one of those party kids family type of pizza joints..ok not TOO bad let's see how the rest goes after looking at the menu...which doesn't have a lot to offer...we ordered a Medium of half rustys special and half chicken garlic mushroom, Garlic cheese bread and a Beer wow the cashier was a total imbecile I stated each item one at a time.. Me: "garlic cheese bread small size" Cashier: "what? Me: "a small garlic cheese bread" Cashier: "what size? Me: "small..." cashier: "ranch or pizza sauce?" me: "one of each please, we'll pay the extra it's fine" cashier: "do you want ranch or pizza sauce?" seriously . . . then the pizza... Me: "then a medium pizza, half rusty's special (I paused to let him type it in) Cashier: "okay what kind of pizza?" Me: "half rusty's special (pause) half chicken garlic mushroom" Cashier: "ok so half rusty's special, half bacon peppers and onion?" ME: seriously?? "no, chicken mushroom garlic" then when our beer was "Ready" he isn't on the intercom to call our name on the order or anything, he is standing at the cashier, waving his arms trying to get my attention...then when i go up there to see what it is, he was no where to be found...yeesh beer tasted flat and watered down pizza was garbage...digiornio is better garlic cheese bread is the only reason for the 2 stars because it seemed this wasnt even made at this joint wellp, at least we can say we never tried it right? read more

Don't place a delivery order from here, or actually any location. You'll get the pleasure of speaking with an employee who sounds miserable. I have placed a delivery order twice and never again will that happen. The first order I placed was a pepperoni pizza. Sounds simple right? But when the girl on the other end asked me what toppings I wanted I simply said pepperoni, obviously because cheese comes with your pizza unless otherwise stated. When my pizza arrived I had a pizza with pizza sauce and pepperoni. She had actually taken me literally. The next time I ordered delivery I ordered a pepperoni with 2 extra toppings. When I asked the SAME girl if cheese came on the pizza she answered annoyed "Ya, it's standard" .. Yeah I know. Rustys is crap when it comes to customer service. read more

They only get one star because there isn't an option for zero stars. Horrible pizza, then they got our order wrong, I call them back and their response is yeah we can send another one but you have to pay the delivery fee??? Hun?? I have to pay for your mistakes?? I won't even get started on the absolutely disgusting hot wings,. Well, yes I will, they were tiny and 95%fat (literally no meat at all) I will never eat there again and highly suggest you don't bother wasting your money there read more

So pizza is pizza, so I wasn't expecting anything grand. (Especially after having Woodstocks--nothing can compete!) But the place looked like this place I used to go back in my town which offered a salad bar too, so I was all ready for it. First off, the salad bar ain't free. But you can't even ADD it onto your pizza; it's a whole different order. It's $6 for a "large" which is pretty much your average bowl size. The small was half that. WHAT A RIP OFF. They did have a special though which was two slices of pizza and a small salad bar bowl for $7 total, but it was only for lunch and we were there for dinner. But what's even worse is that you can only make ONE TRIP to the salad bar! I mean if you're going to make us pay an obscene amount for it and have small bowls, you might as well let us get as much as we want, but noooooo. But the salad was alright. Nothing worth $6 though FOR SURE. We ordered a half pepperoni and half hawaiian on thin crust, which I admit was good. Again, nothing spectacular. Probably not going to be coming here again unless I'm desperate and it's lunch time. read more

Figured since we were in the area, we would order in person and take it to go so it would be faster than ordering delivery. Ended up standing there for well over an hour to get a simple large pizza with 2 toppings. Would not recommend ever ordering in person. read more