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Rural Supply Hardware

4.3 (59 reviews)
ModerateHardware Stores
Closed 7:30 am - 6:30 pm
Updated 3 months ago

Rural Supply Hardware Photos

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10 months ago

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11 months ago

Great customer service! I can always find what I am needing here. They are always available to help.

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2 years ago

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5 years ago

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8 years ago

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6 years ago

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8 years ago

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4 years ago

Helpful people who are willing to spend a bit of time helping you make something work that has no right working.

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7 years ago

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6 years ago

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19 years ago

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16 years ago

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8 years ago

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7 years ago

The best hardware store ever! It is a Los Gatos treasure. The customer service is great!

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9 years ago

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Review Highlights - Rural Supply Hardware

Parnell and his coworker (didn't catch his name) were extremely welcoming, kind, and helpful.

Mentioned in 3 reviews

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4.0(66 reviews)
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I had a very bad experience today at this store. I came in with a defective propane tank & was…read moreverified by a helpful employee. The manager argued that I didn't have purchased history & the tank was already half used... without checking the records. After several exchanges of words, he instructed the employee to give me a replacement. He was rude & his gesture to this employee was unacceptable. The employee tried to give me the replacement but the storage area was unorganized. So he went back to the manager. Unfortunately, the manager was yelling at him & I encountered a serious argument between them. It is so sad that this manager is treating his employees so badly in front of a customer in this day and & age.....

I came in with a simple question and one employee helped me great with no problem. when I go to…read morecheck out this guy is saying the complete opposite of that his co employee just said to me. when i ask why he's saying something different then his other employee, he gets an attitude and says there's more then one size as I already grabbed the right size recommended by his coworker. he just got worse and more demeaning/ disrespectful from there. the unprofessionalism and blatant disrespect from the employee shown here would be the reason I will never recommend this location to ANYONE!! it seems this ONE employee NEEDS to be retrained on how to actually interact with the public in a appropriate and professional manner. as NONE was shown today! do not even waste your energy going to this location!

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The Home Depot

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2.7(388 reviews)
5.5 mi
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I wanted to take a moment to recognize Tom in the paint/stain department at Home Depot for the…read moreoutstanding customer service he provided to our family. Tom was extremely knowledgeable and helpful with several projects at our home. He assisted us with matching and mixing stain for our fence, as well as helping guide us through interior and exterior paint selections for the house. His knowledge, patience, and professionalism made a huge difference throughout the process. He took the time to answer our questions thoroughly and made sure we were confident in the products we selected. It's rare to come across someone who genuinely cares about helping customers the way he does. We appreciate all of his help and wanted to make sure his excellent service was recognized.

I had an outstanding experience with Diana in Customer Service at the Home Depot in Campbell, CA on…read moreHamilton Ave. She was helping with multiple things at once--a cooktop order, a price adjustment/credit for a dishwasher that went on sale after I purchased it, and then I asked if she could check on some Christmas lights since the shelf was empty. Instead of just saying they were out, she went the extra mile: she looked them up, found that there were still some in stock, then personally took a forklift out to bring down a pallet from the top stock. She even coordinated with a coworker to block the aisle for safety, then handed me the lights with a big smile. Diana is smart, capable, and incredibly helpful. She's a total asset to this store and absolutely deserves recognition (and honestly, a raise and a path to management).

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The Villa Galleria - Showroom

The Villa Galleria

3.4(19 reviews)
0.4 mi

We remodeled the master bathroom, gutting it and starting afresh - walk-in tub, shower, vanity,…read moreflooring, wall covering, lights. Brian was super helpful in working with us on the design and materials. He carried the project from beginning (design) to the end (bathroom remodeled), meeting with the contractor, JC Building America, throughout the project to ensure the results matched the design and that we were happy. He scheduled the third party suppliers (cabinet, tile, walk-in tub provider, etc.) and he followed up on resolving a few minor details after the project was done . We're delighted with the results. JC Building America, the principal contractor, did a great job. Lionel led the team and we appreciate his expertise and careful attention to detail. The walk-in tub by Ella's Bubbles is great. Lionel did a great job installing and fixing a leak in the drain. The service folks at Ella's have been responsive to phone calls and resolving a few issues. We love the tub. Special thanks to Steve at Villa Galleria. We originally met with Steve on the project and he assigned Brian to work with us. As it is with remodels, you often run into problems with the existing infrastructure (plumbing, electrical, rot, whatever). We had a problem with the existing plumbing and Steve jumped in and resolved the problem.

I hope future customers read this before signing any agreement. Given word limit I will list all…read moreissues my family suffered. 1) 1 designer who works 5 days 8-4pm. Design iterations once every two weeks. 2) quote doesn't include install and delivery , at the last week we were sent $15000 bill for install and delivery even though we had paid $94000 for cabinets and another $90000 for appliances. 3) 6 months after signing contract we are without hood and and missing major components and they refuse to respond to me because they prefer to talk to a man, my husband. 4) if you buy appliances and don't want to use their recommended installer , they make you pick up appliances at a warehouse where they operate a second business for computers used parts which seems really shady shop at your own cost, without any proper documentation. 5) after contract is closed you are treated as hostages and when there are small issues they will play all sorts of games and ignore you. Low class 6) three people own this business and other business. Reza is the sales guy who make you believe all custom this and that ... Steve is decent but he is a smaller share owner and at the end partner to Reza and other guy whose name is on business but helps them run another business. They only care to get your money and treat you like disposables thereafter. 6) save yourself and family and avoid this business, don't fall for fancy showroom and Reza sales talk. He couldn't care any less. He will use any excuse to delay you and charge you more and more money. 7) lastly , they only respond to my husband ... they prefer man to man talk avoid dealing with women. My husband took over dealing with them half way through and after job got 90% done they would even ignore him..... this is extremely unprofessional and sexist behavior!!!! 8) my neighbor in Los Altos also had exact same experience perhaps even worse !

Photos
The Villa Galleria - Bathroom-Custom Cabinetry, Pearl Freshwater Backsplash, LED Mirror

Bathroom-Custom Cabinetry, Pearl Freshwater Backsplash, LED Mirror

The Villa Galleria - Bathroom-Pearl Freshwater Backsplash, Quartz Countertop

Bathroom-Pearl Freshwater Backsplash, Quartz Countertop

The Villa Galleria - Bathroom-Pearl freshwater shell backsplash

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Bathroom-Pearl freshwater shell backsplash

The Home Depot - Customer Service

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2.6(369 reviews)
6.8 mi
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I went this morning to pick up my pre-paid order for ten bags of Scott's Earthgro red mulch, 1.5…read morecu. ft. size. Ashten,, who was working at the customer service desk, not only helped to look up and confirm my order; she also assisted me in loading the bags of mulch into the trunk and the back seat of my car. She was very friendly and worked quickly, and she really saved me alot of time and effort. I really appreciated the extra customer service. Thanks to Home Depot , and Ashten! Sincerely, Pam Baksys- Itkin

I came in here really quick to buy some sort of sealant for a bookshelf. I'm working on and I had…read moreno idea they had this money options!! I literally have no idea what I'm doing so luckily there was somebody working in the paint department that could give me enough information in helping me pick the right Style of tint and sealant. There were so many different cashiers and giant carts everywhere along with a handful of people at self checkout that I just use self checkout because it was faster? I honestly do not like the little chaos, but the line for the regular registers was rather lengthy! The parking lot is really busy watch out for random bolts or screws and I was on my way within an at least 15 minutes. The majority of my time I spent asking questions within the paint department. Lol.

Photos
The Home Depot - Washers & screws

Washers & screws

The Home Depot - 7/8/24 I was worried because long line and only one cashier for returns. But she is good and line moved fast.

7/8/24 I was worried because long line and only one cashier for returns. But she is good and line moved fast.

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Rural Supply Hardware - hardware - Updated May 2026

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