I come in here for Parnell. What a treasure to have an interested and interesting person go out of their way to make your experience better than anything you could ever get at a big box store. He's always immensely friendly and helpful. Glad there are still smaller hardware stores like this. read more

Nice enough helpers. Didn't have to wait. Good customer service. Went in for just a key. Much to my surprise the total was $4.90. I asked if he was sure, said yes, the owners wanted them to charge even more. While I'd like to support the local, individually owned shops, this feels like I'm being taken advantage of and disrespected. Just for grins, I called Los Gatos Ace on Los Gatos Blvd. $2.70 for the same simple no frills key. If the markup is 60% on a key, what are the other markups like? Privilege of supporting local businesses does not extend to being taken advantage of. Especially when there is another store in town that also provides great Customer service. read more

Under new ownership/managment! I'm actually the new manager here and we are going to do our best to make every experience the best! If we are less than 5 stars I want to know! We are upgrading the store and bringing in new products like household items, bbq, outdoor accessories, power tools etc. our goal is to curate what Rural Supply has always been, while enhancing our products to best support our neighbors. We are here for you, and we accept Ace rewards now too! See you soon! read more

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The new owners of Rural Hardware are great-professional business minded people who understand the business and know what good customer service is all about. Thank goodness. Rural Hardware was the place to go for years but the last owners were not very customer service oriented and didn't even seem to like the people. They have a great knife sharpening service too. Glad to see that it is in the hands of experience customer service owners. Let's support these new owners- Richard and Ann and their customer friendly staff. read more

Visited on 2/26/25, 9:30am. Parnell and his coworker (didn't catch his name) were extremely welcoming, kind, and helpful. They were attentive to my needs and very knowledgeable as well. They showed me options for the materials I needed and found the best choice for me at a fair price. I appreciated that they spoke to me respectfully when responding to my questions and concerns. Will definitely be coming here next time I need equipment! read more

Great customer service! I can always find what I am needing here. They are always available to help.

Please shop here. Skip Home Depot and Lowe's. Great people, great service, and always seem to have what you're looking for despite not having acres of store. They are locally owned and employ local kids. You might have to pay a little more than HD and Lowe's, but suck it up, you're Los Gatos. New owner making a go of it, after the last owner threw in the towel. Think Cunningham Hardware from the Happy Days. read more

Starting to really love this store. I usually go to the uptown ace because it's a little closer, but these guys manage to stock a lot of things that all other HW stores locally don't. The latest find was metric machine screws down to 1.6mm. I needed M2, but no one else went below 3M. Rural Supply for the win! read more

My son needed spray paint for his first job of painting curbside numbers on residences which he ran out of. We showed up at 6:15pm after he googled the closing time of an ACE, the lady working saw us try and open the door and quickly answered and said come on in. She showed us exactly where the product is and checked us out with a smile on her face. Outstanding customer service from start to finish, I didn't get her name but you have a gem there. read more

Always super helpful and nice staff. Everyone seems to know where everything is!! Great local store read more

Imagine walking into a big box hardware store looking for just the right part to finish a job. Even if you're lucky enough to find someone knowledgeable, there's no way they'll sell you a single rubber washer for fifteen cents. For that kind of old fashioned service, just head to Rural Supply in downtown Los Gatos. Brothers Ken and Tim Nelson have built a successful business over the decades catering to local do-it-yourselfers just like me. They'll answer your questions and offer advice even if you don't buy anything. I also like the fact that they employ local kids in the summer and year round. Small neighborhood hardware stores like this are a dying breed. I try to support local businesses whenever I can, so I make it a point to shop at Rural Supply whenever I need anything for my home or garden. You should too! read more

I was delighted to find this old fashioned hardware store on the edge of downtown Los Gatos. It has a small supply of almost every basic item and a few more odds and ends. It was busy, too, which was nice to see as the economy is still plugging along at a snail's pace. read more

Very dissatisfied and disappointed with the complete lack of of service I just received. Store is going through updates and they are relocating and restocking their inventory and the store is understandably disorganized and things are not where they might normally be. Totally understandable. I get that. After spending my time making my way through the entire store looking for the 5 items I came to buy I could not find them. Made it all the way to the back counter where I encounter an employee on a computer who asked me if I needed help finding anything. I said that I did, providing the information on what I was looking for. He pointed and told me that is "up in the front right of the store". I told him that I had looked there and did not see any of the items I needed. Then, with him knowing that the store is disorganized and that area in particular is being gone through pretty heavily to be reorganized simply said, "that where it will be" and went back to working on the computer. I am a customer in the store looking to spend my $$ with a local merchant but that are not willing to reciprocate with basic customer service.. I do not recommend visiting this store and I will never be back myself even though this business is only a few blocks from my home. read more

Very good. Very helpful. Very kind. These people focus on being a hardware store and earning your business. No Mask is OK. Keep fair distance with respect but they don't force Junk Science and group think ideology. They do their jobs and focus on serving customers. BRAVO! read more

I was so disappointed with customer service, particularly with Ken (he is one of the owners). He is very rude, he is always too busy to help people. He yells at young employees, I feel very bad for the kids who work there. read more

I don't know why it was impossible to find the right table/foot pads online and big box hardware but Rural Supply Hardware (An Ace Hardware) and only this store had what I wanted. 1.75-inch round self leveling adhesive feet saved my day with table as did square pads for liquor bar. And I found the right sized rubber washers to apply to spherical wine rack feet to prevent sliding. Just could not find these. I also have bought garden supplies here, hardwood, and wood inserts with hex screws - staff is really helpful tracking down solutions. read more

Rural Supply Hardware - Hardware Stores Near Me - Los Gatos, California

Awesome store! great help front the people that work there. Will be back if I'm ever int the area read more

Great hardware store that carries all of the little odd and ends that you can't get at a big box. Staff is friendly, helpful and accommodating. read more

Man, I love this place. I find the owner and his staff to be some of the friendliest, most helpful hardware people I've ever come across. That's why I was shocked to see a couple of the reviews here, but I guess everyone has a bad day from time to time. In any event, I come in here all the time with stupid questions about how to hang things. I am never sure what kind of hardware I should use for the job at hand, and they ALWAYS help me figure it out. Typically I work with the owner, but Parnell is a a gem as well. They've hooked me up with the right screws / washers / lock nuts / fasteners for all of my various jobs, without complaint, and without making me feel stupid. I recently told my husband that we should start trying to shop here more often. Less Home Depot, more Rural Supply!! They've earned it. read more

The owner/manger of the store is very rude and not helpful. This store is only fine if you don't need someone's assistance to find something. But, if you will ask the manager a question about finding something in the store or how to fix something, get ready for an earful of insults. Not sure how this place stays in business. read more

Rural Supply is a convenient and well-stocked store. The help is knowledgeable and usually available. It is not as big and busy and other Ace hardware stores, but that ,actually, is one of its appeals. Before the Saratoga store opened, this was my go0-to hardware store. Now I have one close to home. Seasonal items are interesting here and after-season sales or very good. I still come here for that! Parking can sometimes be dicey, so it is best to go mid-morning or after 2:30. read more

I prefer Ace to the big box stores. This one looks like a country store and has some character. Good knowledgeable employees who were very patient with my naive questions. read more

Nice neighborhood hardware store with nice people. I have gone there several times to get things that were difficult to find this summer like tomato cages. Not huge, not comprehensive like Home Depot but convenient and easy to get in and out of and they have a good general selection. read more

I have always had a great experience at Rural Supply. My daughters can't wait for Easter to look at or buy more chickens. Most prices are competitive with Home Depot and location is much more convenient. I even find things at Rural Supply that are not available at other hardware stores. I have always had excellent service, even with Ken or his employees ; ) read more

Helpful people who are willing to spend a bit of time helping you make something work that has no right working.

The customer service here is impressive. It's what sets place like this mom and pop stores apart from the big box stores, it's the customer service. Came in here looking for a hitch for my SUV and although they didn't get a sale out of me, they came out to my car, and told me where to go to get my issue fixed. Will be using them more often. read more

Great store, with knowledgeable people and helpful products. So much quicker to just ask for help at this store and find what you need than to go to the warehouse hardware stores. When I have been in the store everybody was wearing masks. read more

Super rude customer service by a man who acted like a manager at this location. Treated me like an inconvenience. Acted like helping a customer was not part of the stores job. read more

Old-school real deal cute hardware store nestled in downtown Los Gatos - everything you need. Nice folks too! Helped me find some organic potting soil. read more

If you live in Los Gatos you have two choices for hardware stores, Ace-Rural or Orchard Supply on Los Gatos Boulevard. On several occasions Rural has saved my behind, the last being when my plumber with my assistance dug up and repaired our damaged sewer line. We ended up knocking out 3 sprinkler lines in the process which is pretty par for the course, It was 4:30 p.m. and I wanted to get these lines fixed ASAP so we could close the trench which would allow my gardener to get the sod in place. I wanted to avoid heading to either of the Home Depots, and gave Rural a shot, sure enough they had all the piping and fittings needed to fix our damage. I would give Rural 5 stars and I really like buying from a small family run business, but on every occasion I have visited them the cashiers have been pretty checked out as they wished they were somewhere else. Personally I could care less as I imagine if I was 16-18 I would also want to be somewhere else, like on a beach in Santa Cruz. But, in case any of the Yelpers were expecting a very cheery greeter/cashier be warned. read more

Great, great customer service. I go here all the time and they have helped me through every part of renovation as well as gardening. This Ace is a throw-back to good old-fashioned customer care. Their staff is super knowledgeable, helpful and not at all sales-y. They make every effort to figure out your issue and then provide clear options to help guide your purchases. When I started going here, I was pretty clueless about most home improvement projects but now I have a number of great tools, advice and resources to help me in my unrelenting quest to MarthaStewartize my humble abode. Moreover, I'm no longer intimidated by doing home repairs, etc. because I know when I get to Ace, someone will be able to guide me in getting the job done. read more

Ace is pretty ok. They have most of what you need, though the store is definitely much smaller than your box gignormous hardware stores that now dominate the sector. This store is kind of the only game in town, and they seem to be suitable for the smaller home projects that pop up. They do have decent garden tools, but if you are looking for flowers, trees, and such, you are better off heading up to the Summer Winds in Campbell. The prices are quite reasonable, and they have tons of staff per square foot. There must be some decent margins in hardware, as their labor costs much be pretty high. The staff is pretty young, but seem to be quite friendly and generally helpful. Dudes rooming the aisles looking to help customers find things, while the girls man the registers up front. You can recycle batteries and lightbulbs here too. Much more pleasant than shopping at Home Depot. read more

FAMILY OWNED. DOG FRIENDLY. GREAT CUSTOMER SERVICE. need i say more? come here with your list of supplies and they'll help you find it or you can look down the aisles yourself. need something fixed but don't know what to get - you can ask one of the employees or the owner. they're all pretty knowledgeable. i love these little small hardware stores as opposed to the big home depot kinds. its just more homey and personable. read more

Rural Supply (aka Ace-Rural) is one of the hidden gems of Los Gatos. We recently experienced this for the first time. Last Sunday afternoon we were given a thorough overview on vegetable gardening. We came away with great tips from the staff that methodically walked us through the best way to put everything in place. We ordered a watering/feeding trough for our above ground garden, netting and 30 bags of top spoil & potting soil. Service is king in the world of small business - as a result we will be coming back to Rural for the long term. Thanks Rural Supply! read more

When I use to live in the downtown area this place was a jewel for me. I still go there from time to time when I stop by the post office across the street. The selection is surprisingly good. The staff has always been eager to help. At the checkout counter they always have some unique things I can use. There is limited street parking and the parking lot to the side offer additional parking, which is nice for downtown. read more

Wow. If you've ever gone to Home Depot and left with the wrong item because you couldn't get help, Rural Supply Ace Hardware is the answer. Every single person there can take you to the section you need and help you figure out exactly what item to buy. If you can get this kind of help without the crowds, why would you go anywhere else? This is the kind of local business that is disappearing, which is a huge shame, because their experience is priceless. Just go here! Please note: Parking in Downtown Los Gatos can be difficult, but this store has private parking on the side and in the back, plus a convenient side entrance from the parking lot. Don't let parking keep you away! read more

I REALLY wish I could say more nice things about this place. I have been here three times and all three times trying to get someone to help me has been absolutely murderous. Given this is the closest ACE to me now.... it sucks. I'm not saying the people are bad or anything but I've flat out asked for help and not gotten it. I couldn't get things down (and LOTS of things are up high) and watched members of the staff continue conversations (personal) while I waited. I finally gave up, climbed up, and got it myself. The poor cashier gal, (who was a sweetheart) apologized for me having to do that and said she would have helped if she didn't have a line. I told her sadly it wasn't the first time it had happened. In addition, our landlord had nothing but problems getting keys made here. I took one trip to the ACE in Willow Glen and it was done. I am wondering if the key machine at this particular store needs to be re-calibrated but nobody has noticed. I am all about the corner hardware store, which ACE tries to be.... but man.... Since I am pretty much stuck, I'm hoping my experiences will get better. If they do I will update. read more

Friendly staff and a lot of variety of tools. I love how they literally have all the random stuff other hardware stores don't have. Metric or standard whichever you need they have. read more

The best hardware store ever! It is a Los Gatos treasure. The customer service is great!

Great customer service. Connor went above and beyond. This store has a small, hometown vibe. I come here whenever possible. Especially fun to take kids when they have chicks. read more