I wanted to take a moment to recognize Tom in the paint/stain department at Home Depot for the outstanding customer service he provided to our family. Tom was extremely knowledgeable and helpful with several projects at our home. He assisted us with matching and mixing stain for our fence, as well as helping guide us through interior and exterior paint selections for the house. His knowledge, patience, and professionalism made a huge difference throughout the process. He took the time to answer our questions thoroughly and made sure we were confident in the products we selected. It's rare to come across someone who genuinely cares about helping customers the way he does. We appreciate all of his help and wanted to make sure his excellent service was recognized. read more

I had an outstanding experience with Diana in Customer Service at the Home Depot in Campbell, CA on Hamilton Ave. She was helping with multiple things at once--a cooktop order, a price adjustment/credit for a dishwasher that went on sale after I purchased it, and then I asked if she could check on some Christmas lights since the shelf was empty. Instead of just saying they were out, she went the extra mile: she looked them up, found that there were still some in stock, then personally took a forklift out to bring down a pallet from the top stock. She even coordinated with a coworker to block the aisle for safety, then handed me the lights with a big smile. Diana is smart, capable, and incredibly helpful. She's a total asset to this store and absolutely deserves recognition (and honestly, a raise and a path to management). read more

This Home Depot location is the closest to my home and I've always been able to find what I need whenever I come. I really appreciate that the website tells me what aisle and bay and item is in and when I go inside to locate it, it's correct. Plenty of self check out lanes always available so I'm in and out every time. My hack for this location is park on the side of the building closest to where the old Fry's used to be because the lot in front of the main entrance is atrocious to get in and out of because Hamilton is SUCH a busy street at all hours of the day. read more

See all

Been coming to this home depot for years, usually it was just to tag along with my mom to the garden center or for something here and there. After moving though, I had to make 3 trips here in less than 24 hours...you know how it goes. Everyone that we interacted with was super helpful! Whether it was making a key, finding shelf liners, or figuring out how to rid of roaches, there was always a team member ready to help. The staff is knowledgeable and happy to share that knowledge with you. Looking forward to my next visit that will hopefully only involve happy gardening items and no more bug killers. read more

We are back to get more supplies for the cleanup of bf's mom's place after her passing. It's super crowded on this Saturday, March 29, 2025. It's a huge store and they have everything from boxes to plants. read more

See all

If you know what you want & where it is this location is fine as a self serve store but if you need knowledgable help then i would try another place. My grirlfriend needed help selecting a plant compatible with her patio environment & sun expusure. Nobody could help her and they kept looking for Paul who was last spotted in the break room an hour previous. We waited for Paul to be located for twenty minutes only to give up & head to the nursery about a mile away & she got all her questions answered & help picking out a climbing plant she's super happy with. Maybe you'll have better luck but the reviews for this location are pretty spot on in our experience. read more

The Home Depot - Hardware Stores Near Me - Campbell, California

I purchase a Lions Tail plant a week before and then returned it. The plant must have had root rot or something else. It literally died after one day. The price was reasonable but for a short lived plant, it wasn't worth it. The day I purchased the plant there was only a cashier there and no one else to ask questions about the type of plant I wanted. That's too bad! I asked the cashier about the return policy. He didn't know and said I would need to ask the service team. He really needs to know that information. The day I returned it, was smooth and easy. They had no problem with me returning it. That was helpful. It was easy to find the service counter and there were plenty people there to help. No wait! Now I wanted to look for a new plant to take home. This time I walked around the nursery and there were zero workers out there. Not even a cashier. I went back to the service counter and asked for help. The wait was almost 10-15 minutes. The older but lovely lady that helped us was very knowledgeable. I had picked out a plant. She suggested I needed to purchase a bigger pot to replant it and obviously I needed more soil. Honestly this was too much involved that I wanted something easier to manage. I decided to pass on the plant and went to a nursery instead. I may or may not return to Home Depot's nursery. Not sure at this point. read more

The Home Depot - The dead Lions Tail that I brought in from outside my house. Poor thing! - Hardware Stores Near Me - Campbell, California

Great services from Tran and Glenn. We had an issue with a bathtub faucet handle that has been rusty and tight. Tran helped us three times step by step at the same day. The issues were solved and very helpful by him. We guess that Glenn might be in charge of the plumbing part and gave us good price deal on the open box. We feel grateful every time visiting this store and recommend Campbell's Home Depot. read more

Victor in the paint section went above and beyond to ensure I left with the correct paint color! I thought I knew the color my walls were painted however when I had previously purchased samples to touch up the walls, the color didn't match. Victor helped me troubleshoot this to find the proper color. read more

Of all Home Depots in the Bay Area that I've been to, this one is the most limited in service and product selection. At the end of the day it's still just a Home Depot. It'll have 75% of stuff that you need on a good day. But if you want to make less trips with good service, I'd recommend the Santa Clara location on Lafayette, the Capitol Expwy location in San Jose, or any other one. Came here to buy a literal ton of concrete the other week and the associate didn't check stock until after we were rung up. This led to a whole situation that wasted about 40 minutes of time going back and forth with customer service. Also note that if you're looking to place a large order with multiple trips, you can't just hold a portion of the paid order at the store and make a return trip. Haven't had this happen elsewhere. Probs a specific store policy. Had a few other weird situations like having to wait 15+ minutes for a forklift person come to move a pallet and another 15 for an associate to unlock a wheelbarrow out front. Everyone just kinds of coasts around the store without a sense of urgency. The store has potential to be great especially at such a central location off the freeway. However, it's in major need of being more customer centric and employee morale. read more

I honestly can't describe how amazing these employees are and especially the store manager Heather for allowing me to pick up multiple items from the top of the bays right before closing! I contacted the store about 15 min before closing for the new Home Depot Halloween decorations! I gave Tori two sku numbers for the Halloween animatronics and she asked Brian and Daniel to grab them for me. They brought them down quickly and helped me grab both of them from different bays! They were all so extremely kind and friendly they definitely top all the other Home Depot's! read more

The Home Depot - Tiffany valentine and Chucky from Home Depot's Halloween line up! - Hardware Stores Near Me - Campbell, California

home Depot over Lowe's any day lol something about the smell of home depot just makes me happy ? maybe it's the lumber I have no idea anyways I like this home depot - it's my preferred one staff are always super nice & happy to see the dogs sometimes the line for pickup might get a lil long but? that's fine? I'm just impatient they used to have the better cutters for blinds that sliced in one go, but I guess corporate is swapping everyone to fancy digital machines that actually have rotating blades but that means the static makes all the microplastic cling to the shades and it drove me nutssssssss trying to clean it all off :( read more

They have everything the service depends on the day but if you need something, you need to ask everything locked almost

Some Home Depot's can be very intimidating and overwhelming when you walk in. This Home Depot is very welcoming and the staff is always willing to help. You name it they have it. Great selection of products at any price point. The staff is so helpful and professional. No matter what project you are working on, the workers at Home Depot can help you. I usually only go to this Home Depot since I always walk out of Home Depot feeling accomplished and satisfied with my experience. read more

Nicola went to the extra extra mile to help me out for buying shower head and really appreciate her help % 100 thank you again

This location is really clean and friendly. I never feel intimidated at this location compared to others, and when asking for guidance or help, you aren't patronized either. Everyone at this location wants you to succeed in finding the next best project or equipment for making your vision come true. We met with Josh and asked for advice on flooring in a garage and he showed us multiple options from epoxies to rubber flooring. He gave us advice based on each and made himself available to show us the place directly! I really appreciated it. I've come here for lightbulbs, boxes, tape, garden, wood, carpet swatches - and so much more. Every experience is consistent, friendly but not overbearing, and you can easily find someone to help you if you need it. I've had great recommendations for carpeting installations and using epoxy from associates and customers alike. There is a unique community at Home Depot that I've never experienced elsewhere, but it's really something special at this location. Definitely a place for all seasons, all of my flowers were purchased here and now we're onto Christmas lights and decor. They always have such pretty displays, and I hope whoever is in charge sees this and knows how everyone admires them in store. read more

The Home Depot - Christmas at home depot - Hardware Stores Near Me - Campbell, California

So many items, some empty boxes.... The helpful crew is so important here. Can't find anything otherwise. Usually has what we want for garden and projects. read more

Decent store, decent and helpful service. Just your standard Home Depot, very similar to others There's plenty of parking but also there's parking in the back. If you're there for the plants or gardening then park in the back. There's always a small line to pay for your things at the self service register but it goes fast. Also I really like the deli in front, they play good music and the food has always been delicious! I love the location. The streets around can get a bit busy but not too bad. read more

The Home Depot - Christmas trees! - Hardware Stores Near Me - Campbell, California

Ordered water softener salt, for curbside pick up. Pulled in, notified them I was there. Proceeded to wait, probably 1/2 an hour. Canceled the order and left. I'll do my shopping at the Hillsdale location. They are able to bring out orders quickly. read more

I went to purchase $700+ worth of products from HD and wrote them a check from a special account we have to fund a remodel project. The cashier ran the check through their reader and it said to call for approval. She requested help with this from two other cashiers and spent nearly 40 minutes on the phone with their internal "team" who asked for my cell phone number which I had already provided the cashier, they took down my drivers license number and I waited and waited etc. They finally come back and tell me they won't accept the check but with no reasoning behind it. WTF? There was no insufficient funds issue or they would have said so but still no reasoning. Angrily I paid by CC and completed my transaction then asked to speak with the store manager to gain some insight as to why they would not take my check. He was polite in telling me he would look into it and call be back with an answer. This is the final straw that made me write this very poor review, he never called me back! What an unprofessional jerk for a so called "operations manager" for a chain as large as HD. It's very likely I will discontinue patronizing Home Depot if this is how they choose to treat their long time customers! I told him I'd been a customer of that store since it opened decades ago. Major fail Home Depot operations manager. 8-( read more

Erin is awesome. She has been tremendous with helping me. She is a multitasking expert. I come to this Home Depot more than the others. However, I like the other Home Depots too. They have a huge selection of whatever I am looking for at a great price. I recommend coming to this location. read more

After seeing the reviews of this HD location, I now realize my bad experience today was not unique. In short, the service is not only POOR, the employees are simply RUDE AND NOT DOING THEIR JOB! Here is an example. With my shopping cart, I walked toward an open counter manned by a male cashier. He definitely saw me, but he just walked away and chitchatted with a colleague (not a business chitchat, either), while the counter remained open. So, I walked toward another open counter while another customer approached the first counter. Upon seeing that customer, the male cashier walked right back and helped him. Perhaps there was something he didn't like about my looks. Even so, there is absoutely NO EXCUSE for such unprofessional behavior! read more

Came here last night with my mom to buy a washer dryer combo unit. She doesn't like buying big purchases like that online which I totally understand. We walked to appliances and were so happy someone was there to help us. Bill was knowledgeable, asked us the size of her space and helped her get a warranty, coordinated the delivery and purchase all in 10 mins! He is awesome! read more

The Home Depot - Hardware Stores Near Me - Campbell, California

Came by the other day and it was a quick and easy experience! Parking was plentiful in the private lot and carts were available in the lot. Sanitizing wipes were available at the entrance. Shelves were well stocked and water softener pellets were easy to find! The line for self-checkout was minimal. There were two employees covering the self-checkouts to ensure a smooth experience! Employees were properly wearing masks covering their mouth and noses along with an orange Home Depot apron for easy visibility! read more

The Home Depot - Car batteries - Hardware Stores Near Me - Campbell, California

Who the F doesn't take Apple Pay anymore? Filled up my cart. What a waste of time. They have the technology to do self check out but can't take Apple Pay? I never carry a wallet around. read more

I was there longer than I thought because I needed some lumber and needed to be cut. The workers were great, especially Al in lumber who cut the lumber for me. People always available to help when needed and the prices are comparable to online and other stores. The only thing was the wait at the checkout. Only one cashier sometimes. read more

Service was slow, and it took ages to find someone who could help. I was moved around from one person to another for basic questions. When I finally reached the right person, they were able to help and were quite friendly. Can't say I had a good experience. read more

Today I discovered that the best time to make returns is early in the morning, but the parking lot is very crowded with trucks. The staff is always friendly, except for the cashier who overcharged me today. She was not very humorous and looked unhappy. Apart from that, I have never had any issues here. I often visit and browse, but rarely buy anything. I once got a Christmas tree from the floor for only $20 and it was nice. This is a typical HD store, busy in the morning with people getting their supplies for the day. read more

This Home Depot saved the day! We were looking for a pump because the storm caused some still water in our crawl space and when other Home Depot's were out because people panic bought at other locations. I called in and they recommended a model that was more powerful and luckily they had pump options available. On top of that, Craig walked by and asked if we needed help and he was the one I had spoken to on the phone. Super helpful guy. When I was walking around I saw a little old lady working there who was helping another guest and thought to myself what a badass grandma! I overheard some of their convo as I walked by Home Depot employee: "it's a crazy world we live in" Guest "it's about to get worse". This is a great slogan for doomsday preppers, home deport should capitalize on this fear! read more

Bought items in the morning , after done with projects , returned 2 items never opened or used , but clerk insisted it be cutting off and using . She was not well received training, can't tell new and used items . read more

I really don't like writing 1-star updates. I've had several negative experiences at this location now so I'll just avoid going here altogether. Staff quality has gone down so much in the past few years. Almost none of them are helpful or even want to help. Some staff are just plain rude to customers. Is it the lack of training or they just don't care for customer service? Sad to see a great local Home Depot going down the drain like this. read more

Very poor management always at a meeting when you have to talk to somebody seems like things don't get resolved. The store is very dusty and dirty. Hard to get help. read more

Was a bit lost and then met Tom. He patiently answered customers questions even though it was obvious he was in the middle of something. Never batted an eye lid I apologized for me now asking him questions. He not only knew where the items were but showed me. I'd just had a cig outside and bless him he could smell it and was trying to give up. Sorry I did that to you Tom, keep strong!!! What an absolute diamond team member you have HD!! read more

I'm tired of coming to this home depot with the lack of help that you get from customer service. I'm glad HD hires more mature workers because they are the ones that really provide the service. With the younger workers, they are doing their very best TO NOT help you. I looked online several times to find an outdoor light fixture with certain features. As I am not familiar with outdoor lighting I was thinking I might be missing some knowledge. Since i wasn't finding very much I went into the store to see if I could learn more. I did get some help with a mature worker in the lighting section but he just said he didn't see anything on the shelves. He didn't seem to know the inventory. Then, I stood at the customer service line for at least 10 minutes with 2 people behind the counter. One customer was in front of me at the counter talking about things in general with one of the customer reps. I finally spoke up. She knew I had been standing there. I told her I looked online and I just spoke with the guy in the lighting section. I said would she mind just look with me online to make sure I wasn't missing anything. She barely searched. She found one item and said she'd call to see if it was in stock. Uh, I didn't say I wanted that one. I asked again to more broadly confirm what was available in the features that I was looking for. I think I saw around 5 or 6 items online but they weren't what I was looking for and the search paths (UX) are not consistent. She literally refused to help me by actively not wanting to listen to my request. Frustrated with her at this point, I decided not to pursue working with her. Imagine she could have helped to make a sale. I went to the paint section and spoke with a helpful mature worker/salesperson about Behr paint. Home Depot really needs to ensure the younger generation understands what customer service means. She seemed so inconvenienced by a real request for help. read more

The 5 stars is for the older gentleman that worked there that I got to chat with while trying to decide if I wanted to buy a fake Christmas tree. He was so great I wish I would have got his name. He reminded me of my grampa and I just wanted to hug him. He was super helpful and so kind. He made my day! I ended up getting the fake tree so we will see how that goes. It's a 7.5 ft tree with lights. It was 159.00 so not badly priced. Guess I'll find out soon enough of I'm a fake tree gal or not. This location was super busy on a Sunday afternoon but the lines went quickly. read more

The Home Depot - 159.00 tree - Hardware Stores Near Me - Campbell, California

I bought a brand new grill on memorial day weekend (5/25/2024). They had a special where they would ship and build the grill at your house for free if it was over a certain price (which mine was). When I placed the order the man had told me that they only ship the grills on Tuesdays and Thursdays, which was great for me. I had scheduled it for the following Tuesday which was May 28th 2024. The Tuesday comes along and I have already had the day off for work to receive the grill. They had given me a delivery window from 6am-8pm. Well Tuesday comes along and no grill. I go back to check my receipt and it was actually scheduled for Wednesday instead. (Which granted I should have looked at my receipt to confirm the date, but I just wrote it on my calendar when I made the appointment in the store). So Wednesday comes along and I get a text in the morning confirming the the delivery for the date with the same 6am-8pm timeframe. Luckily my roommate works from home so he was available to receive the grill. I am at work and I received a text saying the grill had been delivered. They send me pictures (see below) of the delivery. In the pictures, I see the left the grill in front of my garage. Apparently, they didn't knock or ring the doorbell to let us know it was there. Now here is the kicker, they literally just gave me one of the display models. It still has the price tags and everything. It would have been nice if they called me or something so that we could at least put the grill in our backyard instead of just leaving it out front. This was a pretty bad experience for me. I added some pictures for you all to see. read more

See all

Great service and always have what I need. It is always clean and organized. The staff is friendly and helpful. They are always willing to help out. I have been coming here for years and I always get what I want. Recently I bought some plants and the girl that was helping me thought that the plant that I had chosen wasn't the best choice. She went and found one that was better. Wow! What service.. read more

Everything is locked in cages. When you try to find someone to help there isn't a soul in sight. It's impossible to shop at HD. Just go to Ace Hardware. Workers actually come up to you and ask if you need help. read more

Finally met one snotty employee on one aisle last week. I hope it was just a bad day for him. But the rest were still super helpful like usual. Today's service was exceptional. I tried to return a sandpaper that I couldn't use. I thought I had the receipt. The lady at the cashier was extremely nice and helpful. She finally told me that probably I bought the item at Lowe's ‍ because they didn't carry that item. She was right. I also brought my pup, and the lady who welcomed us gave the pup a snack that he liked so much . He doesn't usually like the free snacks that stores gave, but this one must be a really yummy one! When she found out, she gave another treat for the chubby pup . Thanks so much! read more

The Home Depot - Hardware Stores Near Me - Campbell, California

Epic fail. Ordered a water heater in store which was on sale in early October with delivery scheduled for as late as November 5. Schedule worked out and I scheduled a pickup of the old water heater on a few days later. Delivery date came and went by causing me to miss the disposal date. Ended up placing over 5 HOURS of many calls throughout November - on several, they put me on hold and disconnected - first told supplier was having personnel problems (not enough), then confirmed the warehouse received it but couldn't find it in the warehouse, then told to go back to the store to resolve it. Went back to Campbell (This is now in December) but management was unavailable. they took down everything including the receipt and said they would email me the next day. A week later, nothing, then I went back to the store. Finally found management who told me they had to cancel and reorder. At first, the manager tried to jack up the price ignoring the old sale price. After arguing (why do I have to pay a higher price for their mistake?), she finally was able to give me the original price on my old receipt. Next, she insisted that I had to pay $55 shipping. I was not happy, but I agreed. Paid for the new order after over an hour at the store), but when I got home, I noticed that the receipt said free shipping. So, the store manager was just jacking up the price as much as she could. When delivery came around, they ignored the delivery instructions (like phone number, gate code) and gave a 15 hour window on Christmas Eve. I don't need to deal with the hassle and don't appreciate renegotiating the price after their refusal to honor their advertised price. read more