This is the WORST Runza I have EVER seen!! Now, I don't consider ANY of them to have very palatable food, however all three times I've made the mistake of going there, the food is cold, dried out, or full of grease (and on one occasion it was all three!!).
Management doesn't care, nor do the employees. If you complain to Corporate THEY IGNORE YOU. I used to work for First Data and tried the place 3 different times HOPING that it might improve. Alas, such was not the case.
The last time I went (at about 12:45 p.m. on a week day) the burger was dried out, cold, and full of grease. It resembled something cooked at 11:30 and left in a pan on the side of the grill. The fries tasted like they were about 2 days old, stale, cold. This was not a January day or anything (which could explain the lack of heat). I had gone there because I had a meeting at 1:00 so I got it to go . I went in, waited 3 minutes for someone to finally come from the back to take my order, 5 more minutes for them to bring the order to me (so I presumed they were actually cooking some of it). With a "Her you go.", they handed the bag to me and walked away. I ran out the door, got to my office in 2 minutes and opened up the bag. The fries were ice cold, stale as can be, and loaded with grease. The burger was not stale but otherwise the same. So, it went into the trash can and I went to the vending machines in my building and got a microwavable burrito for my lunch.
I despise McDonald's but even THEY will make sure stuff they call "food" is hot, relatively fresh, and has minimal amounts of grease. NOT THIS DIVE!
I sent a complaint to Runza Corporate specifying my contact info (phone number, name, e-mail address), even the order number from the receipt, and they totally ignored me!!! NOT EVEN SO MUCH AS A "UP YOURS, JIM!".
SCREW THIS RUNZA!!! DON'T MAKE THE MISTAKE!! Two blocks north of there, in the Nebraska Furniture Mart, is a Burger King.. FAR better food!! read more