Very impressed with the service and help I got here. I am running my first half marathon and knew my nike frees weren't going to cut it. This place is nothing like your typical FootLocker type stores. These guys know their stuff really really really well. Sergio helped me scan my feet and brought out 5 pairs of shoes for me to try. He stayed with me the entire time to give suggestions about each pair. How awesome is that!? I'm a newbie to running so I'm so excited about my new extra cushiony shoes! read more

i walked in browsed around for a few minutes made eye contact with at least four employees that are just standing around talking amongst themselves not a single person offers assistance or asks me what i'm looking for the two other employees (one of which being the only female worker) are the only ones actually working/helping customers the most unhelpful shoe shoe i've been to solemn, unfriendly, unhelpful en-oh. NO. read more

These guys are pros, not just shoe salesmen. They look like runners and have a lot of information and experience with local runs. I told the guy helping me what I was looking for, and he thoughtfully came up with 3 choices in different brands, all of which met my specifications. They have a 10 day return guarantee, which I find almost unbelievable. read more

This store is the epitome of customer service. I walked into this place not really having a clue about what kind of shoe would best fit me and what would help with my recurring shin splints. I walked out being fully educated about my gait and the problems that attribute to my shin splints as well as shoe care and maintenance. They are so knowledgable here and of course, friendly and patient. The staff made me feel at ease. They carry a wide selection of brands and I like that they don't just have the large name brands, but that they also carry more runner specific brands. The prices are moderate, not at all expensive considering the top-notch service. read more

I can't stress enough how helpful and friendly the staff are here. They made my visit quick and a little less stressful since parking was a bitch. Plus, a discount for marathon runners isn't too shabby! read more

The people were nice and helpful at this store, as I originally wrote. But in the end I've become skeptical of these specialty running stores. They are quick to look at you walk back and forth and tell you if your pronate or supinate, just by eye. Then they recommend shoes on this basis. It turns out, if you look at scientific literature on this, that it's basically impossible to figure out if someone pronates or supinates just by watching them walk back and forth. To do it properly you have to put the person on a treadmill, video tape them running, and have a properly trained researcher evaluate this. Running stores have been quick to jump on the band wagon and recommend specialzed shoes, based on evaluations that they really are not qualitifed to perform. The result for me is that I was told I pronate, but I'm not sure this is true, and in the long run I think the shoes I was sold may have cause or contributed to a hip injury I developed. So I think people really need to do their own research about what kind of shoes to get and take the advice of well meaning stores like this with a big grain of salt. read more

it was my first time in a running shoe store and i had Dwight help me. he was really patient in helping me find a pair with the right fit. i am pleased with the shoe he helped me find read more

Run with them! After months of overtraining, I developed plantar fasciitis. It's a repetitive stress injury and you'll feel it right under the arch of your foot. I learned the hard way that shoes are for support, not fashion. Stupid Nike shoes! I finally had enough and visited Run With Us. The staff was very helpful and knowledgeable; I even noticed the trainees studying from a orthopedic foot textbook. Very impressive! And you might have bumped into them at a recent race -- they run, so they KNOW your pain, definitely something you can't get from the kids at Foot Locker. Feel free to pick out your favorite running shoe if you know what you need. Otherwise, ask a staff member to recommend something for you. Be prepared to model your stride in the store. The observation is necessary to pick out the right kind of support for your feet. Believe me, the right shoe will make your running experience so much better. Run with them. Tips: Park on the street and walk. The parking lot is probably full. read more

Love this store for your basic running needs. They have everything from all the best running shoes from a wide array of brands, to running clothes, shoes, goo-packs, you name it they probably have it. But that's now what earns them 5 stars... I walk into the store with my beat up Kayano's and immediately I am greeted even though there are others in the store. I tell the sales guy my size and that I am looking to replace my current pair. He grabs the shiny new Kayano's along with a few other pairs of stability plus shoes and brings them out for me without my asking, explaining although it is usually best to stick with a shoe that works, it doesn't hurt to test out any others to see if they feel even better. He explains that sometimes the little changes between each generation of the same model shoe can make an old favorite even better or a reliable go-to feel awkward and slightly off, so it helps to try out others. I tried on all the others while asking some other questions and he never missed a beat, didn't act annoyed or pressure me into anything. In the end i still stuck with my Kayano's the ole faithfuls, but it was nice to get that kinda service and advice from an expert. At the register I asked if they had any of last year's models for any cheaper, and even though they didn't, he offered me 15% off this years without me asking at all. Top notch service, top grade products, and friendly workers who understand their clients and aim to please make this store head and shoulders over the retail giants. Oh and he also mentioned the running clubs they have at the rosebowl... if that's not a way to build a lasting customer then I don't know what is. and they love YELP! read more

Run with Us has been center of the running community for nearly 15 years. They have professional athletes who are fitting customers with running shoes, using their unique knowledge of biomechanics, injury prevention and performance. Armand has been the head track coach at Cal State L.A. and is currently head coach at Pasadena City College. He is there every week fitting shoes and dispensing advice on what shoes work best for a given runner. Jose, Adrian, and Pierre are all running coaches. Jose has won several important races including the Mt Wilson Trail Race. This is the crew that will be fitting your shoes. These guys are a warehouse of information about running. You can tell a lot about a running shoe specialty store by their policy on returns. I have sent many runners there over the years and they have always stood by their products. After a careful fitting that includes an analysis of you old shoes, your feet, your gait and your size, they match you up with the best type and fit. Then they get out all of the shoes of the type you need and check each one for comfort, fit, and functionality. This includes going for a short run, outside on the street. Even after doing this work for so many years, it is still not an exact science so if the shoes are not up to your satisfaction, they will take them back. Their customer service is great, their return policy is very fair and their prices are no higher than the other shops where the service is not nearly as good. Run with Us has a running team that coaches runners to new levels and most of them eventually qualify for Boston. The store sponsors several important runners who can be seen at races throughout California sporting the Run With Us logo on their shirts. Steve Smith D.C. Founder, Pasadena Pacers running club read more

I have had the worst luck with shoes. Either that, or I just don't know how to choose them. I am a girl who has worn flip flops to a rocky hike, size 5 heels to go dancing when I am a size 7-7.5, and a mismatched pair to an interview. So imagine my confusion when I went into Run With Us and looked at a wall lined with athletic shoes. I stood there for a while just staring, thinking oh, these look ... interesting. Thankfully, a sales guy came over and assessed my shoe needs. I wanted to start getting in shape. I just needed a shoe that would be comfortable for using at the gym and running. I already owned two pairs of shoes that I had used in the past for working out. One gave me heel pain and the other gave me blisters. So typical of me to choose the wrong shoes. He measured my foot and immediately recognized that my right foot is slightly longer than my left foot. It doesn't help that my second toe on my mutant foot is longer than my big toe. He recommended that I try wearing size 7.5 and to make sure I had enough wiggle room for my toes. He also made me stand on one foot and noted that my ankles were weak, a huge problem when I go hiking. I have terrible balance and I crawl, rather than walk, when I'm on uneven terrain. He also made me walk back and forth and observed that I need a shoe with a good arch support. He brought out four boxes, and the Mizuno shoe fit like a glove on my feet. I had never worn a more comfortable shoe, or a more colorful one. But I rock it when I run! Plus, I don't fall anymore. I CAN RUN NOW! read more

They facilitate all the runner's needs for training. Staff is extremely knowledgable and friendly. I would highly recommend this store to anyone who has fitness aspirations or wants to understand how finding the right shoe makes a significant difference when running. read more

If I'm walking into a specialty running store it's because I'm looking for information about running/ wprkout shoes. "You don't know what you don't know" doesn't this makes sense. I couldn't understand why all of a sudden, after every run over 2 miles I was getting blisters on both of my feet on the inside of my arches. Ok, maybe the sales guy that was talking to us was a newbie but where was the next person to make sure that a sale was to be made. Whatever, he had no insight to my feet/ shoe problem and was just telling me what I already knew. If I wanted running/ workout shoes, I can just go to Foot Locker or any other shoe store in the malls but I'm going to a specialty running shoe store! I'm expecting more than just someone getting me the right shoe size. If you're looking for some insight to running/ workout shoes, Run With Us cannot help you, especially compared to Road Runners in Torrance, CA where they have treadmills, video cameras, sensor imaging mats, customized insoles and staff with a wealth of knowledge who actually help you. read more

Super helpful and knowledgeable staff. Went in not knowing anything about what shoes would be good for my feet. After a few questions and a couple tests he brought out several pairs for me to try on and walk in. Even allowing me to go outside and run in them. Super helpful and friendly. Would recommend this place to anyone in an instant. read more

The place to go if you're looking for a knowledgeable staff and the perfect pair of running shoes. Even though the store is not big, the selection is good, the prices are decent, and the service is great (they actually know their stuff compared to other stores). In fact, they were the first to introduce me to the double-layer socks that saved my heels from blisters during my cross country days during high school and my current running shoes are from here too! read more

I have overpronation on both feet. So after I went to the chiropractor, I was advised to come to "Run with Us" to get some proper shoes. They measured my feet, asked me to walk for them, tested my balance, and brought out the best shoes that would work for me. I bought those motion control shoes that night and went jogging the next day. WOW did those shoes help with my joint and hip injury! GREAT customer service. And they help fix your feet problems with REAL PROFESSIONAL and KNOWLEDGEABLE help? I'm all over that! read more

Great for cross country. They fit you for running shoes and racing flats. Great customer service and great fit!

The only place to buy sneakers in Pasadena. They really know what they're doing in terms of finding a sneaker to fit your own specific anatomy and needs. I'm not much of a runner and need a shoe that's versatile for running as well as weights and other gym activities but I always come here because they're not trying to push a specific brand and they are skilled at assessing your specific needs. read more

The store definitely gives off a professional vibe. Customers seem to range from casual pedestrians to avid marathoners. I came in as a running beginner, but the staff was very helpful. Getting the right shoes for me involved a complete diagnostic of my feet and stride, followed by trying out four pairs of shoes. I definitely felt in good hands while I was there. I recommend anyone who is interested in running to try this place out. read more

You can get trail running shoes anywhere, and if you're in westside Los Angeles like me, what's the point of driving all the way out to Pasadena to get new shoes, right? There might be a few discounts, but not enough to make up for the gas money to get out there. But really, "Run with Us" gets my highest recommendation because you honest to God need their sales people to fit the right shoe; with initiative they choose selections that reflect comfort, fit, style, and necessity for you. I wasn't impressed that I had confidence in them; I was impressed by how I saw these salesmen had confidence in themselves. It's worth the extra money to go "Run With Us" byway Pasadena. read more

This shop is very cool and well organized, however it was more than my basic jogging/running needs.

if you are going to run, be good to your body - Run With Us can help! the style of new balance i wore changed and somehow didn't have the same fit. i went to RWU to find a comparable pair after not finding one at NB. they brought out 5 pairs of shoes that fit my gait, body and mileage. they told me the benefits of each (some subtle) and suggested the one that might be best (it wasn't the most expensive pair). they are all runners but aren't intimidating and were really supportive and encouraging. you have to park in the back (not on lake) and it's a squeaky little lot. but it's worth the trip (shoe prices are comparable to normal prices) if you want to run, prevent injury and get some great running advice! read more

Consistently excellent experience here. The associates are extremely helpful and will let you try on as many shoes as it takes to find the perfect pair. They're knowledgeable about arch support, feet type, etc.. and are very patient. Second pair for my wife and I as we ran our last pair into the ground. We're not avid runners, but always feel good knowing we have solid shoes. read more

i always had trouble finding the right running shoe for me, looking online, going into the store, etc etc. i spent so much money on running shoes, some were too heavy, some made my ankles twist, there wasn't the right arch in another...they just didn't work for me at all. i had trouble finding the right pair ever since i sprained one of my ankles twice, even once i had to be on crutches for like a month (nothing glamorous, just fell off a ladder into a small ditch).so since then my ankle twists a certain way, and i was starting to think i needed to run in high tops. since i was going to run a half marathon and needed the right fit, a friend directed me to this place. she said they fit you for your specific needs, you walk in a line and they tell you what shoes you need. sounded kooky to me, but i was willing to try it out. and wa la! they really service you like you're the only person in the store..almost like you have your own personal trainer..for shoes. they asked me to walk in a straight line and right away, one of the salesman knew that i had an ankle turning problem. in addition, he found that i turn the soles of my feet a certain way by looking at my old shoe's soles. terrific service and no pressure at all. i got fit with the right pair of shoes, and it has been the best pair of running shoes i've had thus far. read more

These guys know what they're doing! I went in to buy a pair of trail runners, and they helped me find just what I wanted. The salesman asked me all the right questions to narrow down what type of shoe I needed, assessed my gait, measured my feet, and then brought out about half a dozen shoes. When I went through all 6 pairs without finding one I liked, he was patient and happily brought out 6 more for me to try on. When I finally found the perfect pair, he asked me more questions to make sure they fit well. I was happy to discover that the pair I decided on also happened to be one of the most affordable trail runners available. Best shoe-buying experience I've ever had. read more

I can't say anything bad about this place. They were on top of their service at the very moment I walked in, and were very open to answer my questions. I really recommend this spot to anyone who is getting into running, training, or just to get an analysis of what shoe wear would be appropriate for everyday walking. They have a really cool piece of equipment that takes an image of your stance and from that, they can tell you what type of shoes that are appropriate for whatever you're trying to do. They recommended that I have a shoe with much arch support since I had flat feet. They took time to inform me on how that can affect my posture, feet, etc overtime. At the end I felt like I felt it was long overdue since I gathered information that felt as important as I did there. The great thing is too I wasn't there for hours, and I found a pair of shoes I really liked. The assistant assured me that I even had a time to try the shoes and if I didn't like it, then i would have an oppurtunity to return or exchange them. That was awesome because it added security to my purchase as well. Great job to the staff of Run With US. Im sure to come in again when I purchase my next pair of athletic shoes! read more

My girlfriend and I came in here last week to pick up some running shoes. The sales girl Rosario was very helpful. She did our foot analysis on the machine and then brought out a series of shoe options that fit our foot types. We wanted to get matching shoes, and so we chose some Brooks that were super comfortable and spiffy to boot. They didn't have the matching color I wanted in stock, so they had to order them for me, but my girlfriend got hers that day. I paid for both of our pairs of shoes, and Rosario said mine would be mailed to my apartment. Five days later I got a call from the store saying that my shoes had arrived but that it would be an extra $15 charge to mail them to my residence. Rosario did not mention this. I dropped by to pick up the shoes today, the sales guy (I didn't catch his name) got them for me, and I said I already paid for them, and left. Before I drove away, the sales guy came out and knocked on the window of my car with a large folder, which I assume is their sales log. He asked to see the receipt because they had no record of me paying for the shoes (their fault, not mine). Fortunately I had the receipt with me and showed it to him. Even after I proved that I had already paid for the shoes, he kept looking through the sales log, asking me who sold me the shoes and what day I bought them on. So because of their poor bookkeeping (shouldn't this be done electronically and not in a disorganized file folder?!) they suspected me of walking out without paying for the shoes. It was not a pleasant or professional customer service experience. 1 star subtracted for Rosario not mentioning the extra fee for home delivery, 1 star subtracted for the unprofessional sales guy, 1 star subtracted for their dated bookkeeping method. read more

Everyone here is very knowledgeable. My husband buys running gear here all the time. They let you try on the shoes and go around the area for a test jog. They are good at fitting you for your individual shoe needs. There's always someone around to help you, even when it gets full. The only drawback about their location is that there is very limited parking in the back, and on busy days they stack a few of the spots. read more

I never bought shoes from this place but they have great customer service. My girlfriend needed advance on her running stride and which shoe she should wear for her upcoming marathon. I don't know the girl that helped her but she was totally cool with helping my girl out. Thanks Run with Us! read more

I checked this place out and it was alright. I think that Runners Circle is still better just because they seem to carry better shoes and aren't as expensive. read more

I've just gotten back into running after a 10 year break. I came to Run With Us looking for a little more help and advice in picking out a running shoe as I imagine I would have gotten at a big box sporting goods store. I was not disappointed! Great little shop, very helpful personalized attention immediately upon walking in. I picked a pair of Adidas, and off I went on my Training adventures! Unfortunately, that wasn't the end of the story for me. The shoes I had bought from these guys ended up not fitting me correctly- As I started to extend my running range, I realized the right shoe was giving me a nasty blister on my arch at around the 3 mile mark. I brought the shoes back in to Run With Us on a lark- I didn't expect much out of them, since I had already run quite a bit in the shoes, and I did pick them out after all! However, these guys went above and beyond- They helped me pick out a better fitting pair, and took back the old pair as an exchange! That was far more generous than I had expected, I was blown away! VERY rare in this day and age to see customer service like these people provide. I'll be back for all my running shoes from here on out! read more

These guys always fit my wife and I with the best shoes. Good bunch of guys to talk to and get info from. What I like the most is they have the hard to find shoes. Love my new Adiprene's! read more

Indeed excellent products, prices and service. I don't buy my running shoes any place else.

I had bought a pair of running shoes months ago. I had used it a few times both on surface street and dirt trail. The shoe didn't feel right and it felt hard. So I brought it back to the store. They understood, exchanged the shoes with a great big smile. Try doing this at any other shoe place, they won't smile, they will laugh at you. read more

First and last time I will buy anything from this store. I bought a pair of shoes in early July. They now have big holes where the big toes are. When I took them back to the store today, I was told it was because my big toes slightly stick up. OK. It's my fault. It would have been very nice if I had been offered some sale shoes or shoes at a discount. Nope. My business obviously meant nothing. read more

Run With Us is a terrific store with good, old-fashioned customer service. I am not a runner--I just need shoes for walking and going to the gym--but I wanted someone to help me get a good fit. Sergio was very helpful and knowledgeable, and I am thrilled with my purchase. I will never go back to the big box stores for athletic shoes again. Run With Us is the only place for me! read more

This is one of the best running shoe stores I've ever been to. The store was crazy busy when I walked in, but that didn't stop one of the incredibly helpful and knowledgeable employees from coming right over and asking if I could use help. He took a look at my feet and the way i walked, and then he brought out five pairs that would be good for me. He suggested that I walk around and even take them outside. Two more pairs later, I found the perfect shoes for me. I would absolutely recommend this store to anyone. read more

Love this store. The staff is very friendly and super helpful!! I got fitted for a new pair of running shoes. The guy that helped me was very patient and gave me several options to choose from. He was very informative and it helps that he is a runner too. When you go to chain athletic stores most of the times the people that work there don't even workout. You do get the opportunity to test the shoes out by running outside. A major plus! The selection of gear is very good too. They carry Moving Comfort, Brooks, Injinji, Fuel Belt, etc. It's a must stop for my fellow runners out there!! read more

I came into this store confused about why I was having foot pains that I have never had before, they were knowledgable friendly and I left with an awesome pair of new balance shoes. Definitely recommend them! read more

Had to write this review because our salesperson Victor Rios was so awesome. I brought my daughter in and he quickly analyzed her feet and got her the perfect pair of shoes to support her. I'm so excited about her new treads! Thank you Victor! read more