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    Run A Mutt

    5.0 (4 reviews)
    Closed 9:00 am - 7:00 pm

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    Services - Run A Mutt

    Dog walking

    Private dog training

    Run A Mutt Photos

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    2 years ago

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    4 months ago

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    10 months ago

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    Fetch! Pet Care

    Fetch! Pet Care

    3.8
    (19 reviews)

    Do not use Fetch Petcare! Beware. Not sure if they have a person who coordinates locally or owns…read morelocally, or management had switched owners, but either way, the service is horrible. I called 4 weeks ahead of a trip to ensure I had ample time and planning. Their follow through and poor communication from their management team was less than mediocre. The quoting process wasn't too bad. They quoted me, got me scheduled in their system, had me upload a card and confirmed my dates and times. Then they said, they would call me in a week or so to let me know who was available. We had a previous sitter (2018), whom they said they would call first, then reach out to others if the sitter wasn't available. 3 weeks goes by without a call. Mind you, my trip is right around the corner, so I call in. They answered promptly and told me there was a mix up and they'd let me know the next day. No call the next day. Then I call a day later with a sense of urgency. The person I spoke to wasn't sure of what was going on and then escalated me to management. Management, then proceeds to give me some B.S. story about how no one is available and that they were going to call me today to let me know. (this left me with minimal time to find an alternative solution) The whole purpose of calling them 4 weeks prior to my trip was to ensure I had a plan in place. When they flaked on me, they had no real good reason why and offered up no solutions, except for "sorry" (that was from "management" after it was escalated) In summary, save yourself the headache and do not call or use Fetch Petcare if you live in Reno. There are better services out there that care for your pets. With their poor customer service and excuses, I would be concerned about the care that my pets would have been receiving anyway. Glad they showed their true colors. To be fair, they used to be a good service back in 2018, but somewhere their quality slid to an all time low. Possibly because they changed management or ownership.

    I just started using Fetch and so far love the service. I really love Kelly our doggie walker…read more Fetch matched us perfectly. Kelly is so kind, knowledgeable AND patient with our snarky little Rudy! Signing up was easy and within a week or so we got started. Kelly is super prompt and even sends me a appt reminders and pictures of my little guy on walks! Give Fetch a try you won't be disappointed! June H

    Run A Mutt - dogwalkers - Updated June 2026

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