IF CUSTOMER SERVICE, COMMUNICATION, AND HONESTY MATTER TO YOU…read moreREAD THIS REVIEW! It gives me no pleasure to finally have to sit down and write this review. Still, I would like to save someone else from the very negative and disrespectful experience I had with Kaii. After looking for a board and train professional for my 4-month-old Yorkie, I discovered Kaii and her partner on Thumbtack. Her reviews were solid, so I dropped my baby off to her on Sunday, May 16th. I was promised a photo/video update every 48 hours and expected that would happen as I am as much of a client as the dog since, after all, I am the one paying $1400. The first red flag was when I didn't receive an update and had to check in on my baby's wellbeing, but I let that slide and wrote it off to her being busy. Less than 24 hours later, on day 3 of training, I received a late-night text from Kaii stating she had a family emergency and needed to leave town immediately. Fortunately, I was awake to see the text and immediately drove 40 minutes to get my dog. I made it a point to demonstrate compassion because I believe in putting family first and didn't want Kaii to feel bad about the abrupt interruption in the process. I was charged $455 for three days of "boarding and training," but at that time, I believed we would pick up where we left off, and I accepted that. THANK GOD I had the sense to ask the balance be returned until we resumed. I was promised training notes, so I could continue working with my puppy while Kaii was handling "family" business. I followed up three times to get the notes and never received them. After one week, it was clear that any progress made was lost. I certainly feel like for $455; I should have gotten these notes. Kaii stated she would be back on June 1st, and I confirmed that I would like to resume. Around June 3rd, I see posts on Instagram where she is training new dog clients, but I'd yet to receive any call or text to work out particulars for resuming work with my dog. It was clear that she was willing to take money from new people but not make good with those who were cut short. Despite this complete lack of professionalism and customer service, I wanted to believe in her reviews. I sent her a detailed message with my concerns and the desire to continue as I want the best for my puppy. You would think there would have been a return message with an apology about the delayed communication and an offer to make good, right? WRONG! I gave her three business days as everyone gets busy, and maybe Kaii just needed time to respond, but there was no response. I finally called, and again no answer and no return call. So I've lost $455 on THE most expensive boarding ever and have to start all over. Please do not waste your time with someone this unprofessional. I don't doubt she is great with dogs, but customer service for the owner is also part of the equation, and from start to finish, she was a complete failure in this category. If I am honest, I doubt there was a family emergency at this point, but that is neither here nor there. I just don't want anyone else to experience the complete lack of service as it was a very expensive waste of my time.

*I really hate to do this, but please DON'T use them for training. We sent our 13 week old puppy…read moreto get potty trained for 2 weeks, with the board and train program. They were very non-responsive during the 2 weeks, as I requested multiple times for video's and progress reports from the 1st week, in hopes that I can feel confident with the work they were doing, to move into week 2. Not sure why I went against my instinct, but I paid for the second week anyway, and hoped for the best. They say you get a training lesson upon pick up, so I rounded up my whole family to be there to get trained and we drove 40 min to get there. Not only was there no training, there were no notes or any record of any progress whatsoever. They stood there and answered questions and handed me a hand out of generic dog training notes. We got home, and followed every direction in the notes and what was explained. They stated she was fully potty trained on both pee pads and out doors, that she can go 2.5 hours without an accident, sleeps through the night, no longer barks and can sit, spin, and come. She does none of the above! We literally have a small play pen with a pee pad in it and a bed, and she finds a way to go anywhere but the pee pad. We stand outside for 30 mins at a time and she wont go, than the second we bring her in the house she has an accident within 30 seconds. She barks anytime there is a noise, and does not know any commands, even with treats in hand. I feel so duped and upset. We blew $1000 of hard earned money, and lost 2 weeks of bonding with our puppy to leave her with these girls, that did nothing for her. They seem nice, but were unwilling to work with us in any manner. When I was on the fence about the second week, they demanded the money and went off on me, that if they were a proper Bording facility, they would never put up with me, not committing. I really wish I would have gone with my gut on this, and pulled her after the first worthless week. Please save your money, and go elsewhere!

I have an older pit and couldn't find anyone willing to groomers but In and Out pet!…read moreVery reasonable prices and did a great job! Already booked another

Great communication, professional and our dog Casper always seems so happy, beautiful shiny coat…read more Highly recommend

I highly recommend David! My dog comes home happier then…read morewhen I dropped him off. He loves David. My mind is at ease and I feel so relaxed after dropping our dog with David. He is very sensitive to the needs of dogs. He sent pictures of the daily activities while we were away for 17 days, which was the longest we have ever left him. We could tell from pictures our dog was very happy and well taken care of. Thank you David!

We recently met David and after the phone conversations, meet and greet, and the Yelp reviews, we…read moredecided to have our Golden Doodle stay with him while we were out of town. Our experience with David was top notch. His communication, and follow up which are important to us, was terrific. Most important...our dog was well taken care of and returned happy, with no issues. (Not like previous experiences at some area kennels.) We can now plan some trips and not worry about what to do with our Doodle as we know David will be there and Ollie will be happy and well cared for in his care.

Julie has groomed my two dogs for years. Professional/easy scheduling and A great groomer!read more

Julie is every dog moms dream come true She is ALWAYS so so patient with both the crazy long…read morerequests for grooming that I give her, and Maia's nervousness! I know she is in the best care when she is with Julie, and she is one of the few people I 100% trust her to be with. Maia always comes back looking cuter than ever - seriously no complaints about her any of the grooms she's given her. She will forever be our holy grail #1 groomer and we feel so so lucky to have her!

I want to give the BIGGEST shout out and air hug and THANKSSSS to this amazing place and their…read moreteam, Rebecca, Tammy and Lin thank you for working with my fur baby aka Baby Chicken. Thank you to your boss as well. Super appreciate the kindness you guys have! and patience. You guys totally ROCK!!! Merry Xmas guys from Kelly, Carlos and of course Apollo aka Baby Chicken

I called to reserve a date for my dog to be boarded. They hardly answer their phone (had to keep…read morecalling back). When trying to book, the woman who answered said I had to fill out a form on their site. I did, answered all the questions, but it wouldn't proceed to the next page. I called her back and she said she couldn't help me, she was too busy! I said I was going to call another facility and she said "fine" and hung up. I'll never call them again!

I am a returning customer due to the fact that Spartacus needs one on one attention and likes to…read moresnuggle at night. He plays more with the owners than the dogs but he is happy when I pick him up from his stay cation. The fact that they only board small dogs for me is a plus because my fur baby doesn't care for too many big dogs. I recommend this play house over the bigger dog boarders because of the one on one attention he needs. The owners are very friendly and it's a fair price

Awesome place for little ones Zeus seems happiest here I've tried other places and it's hit or…read moremiss Wee paws is great each time

great help and knowledge for us with our rescu, 2 year old, small dog. good advice and plan for…read moreintegrating our new dog with our cat!! and in between sessions she was very response to our questions. she came highly recommended and dud not disappoint

Sally is the most wonderful trainer and person. She has been rescuing, fostering, and training dogs…read morefor years, and her experience shows. We were lucky enough to adopt our dog Stella from Sally, and we are so incredibly grateful. Sally had fostered Stella for a few weeks and trained her very well, so when we brought Stella home she was already house trained despite being found abandoned in a dog park only weeks before. Stella heeds commands, she is respectful of other dogs both on and off leash, she doesn't beg for food, she doesn't bark incessantly, she knows her boundaries inside the house, and she is the sweetest little thing in the world. A couple years after we adopted her she did go through a teenager-style phase of not wanting to listen to us once she was off leash, so we booked a couple refresher sessions with Sally at Run-A-Mutt and Stella was back to her best behavior in no time. We are so grateful for her and so in love with our sweet girl, and we would never have found her if it wasn't for Sally! If your dog is in need of some training, there is no one in Reno or Tahoe who will care more about your dog than Sally. Hire her!

When we adopted our dog, Harper, she was reactive and fearful in public, barking to keep things…read morethat scared her away. At home, she was loving, joyful, and goofy, but also scared of things like the TV and pretty much anything new. We immediately started training her at reputable places for behavioral training and enrolled in a couple classes (and some private sessions) for reactiveness, obedience, and even tricks to help her build confidence and to give her some structure. While they helped, she was still easily triggered and couldn't calm down quickly. Dealing with this over the months has been at times frustrating, tiring, and even embarrassing. Then we found Sarah and Dogz Training. She was offering training that wouldn't last just for a few classes and then you're on your own. She'll be working with us for six months, so she can really help us learn (because we're getting trained too) how to help Harper not become overwhelmed in real-life situations. We started in our house, our back and front yards, and have progressed to our neighborhood. And we can already see Harper's progress in all of those places. We've had a lot of conflicting advice before, but what Sarah has brought is actual knowledge of dog behavior, both academic (she has a masters in Education and is a CPDT-KA) and practical (many years of actual hands-on experience working with dogs of all kinds). Her advice really works, and we've found it easy to follow, achievable, and at all times humane (unlike some places that insist positive reinforcement doesn't work). She's also patient, and a decent and caring human being who always returns our texts (even the misclicks!). There's still plenty of training to go, but we're so grateful (and relieved) to have found such knowledgeable and effective training with Sarah. Don't hesitate to try Dogz Training....you'll wish you'd started sooner!

RATTLESNAKE PROOF YOUR DOG! As we hike a lot in the…read moremountains, and our dog "Maggie" is off leash all the time, we were concerned about rattlesnakes. The vet "vaccine" only buys you some time to get to the emergency room; it doesn't prevent the effects of venom. So we wanted Maggie to STAY AWAY from snakes! All snakes! Our experience at Dogz was fabulous! Their "snake proofing" is a progressive class that starts with getting your dog's attention in no uncertain terms, teaching the LEAVE IT! command (which you can use on ANYTHING) and progresses to snake SOUNDS, and then to LIVE SNAKES. By the end of the training, your dog will want NOTHING to do with snakes! It's a great investment in your dog's safety. Maggie went back after one year for a "tune-up" and she IMMEDIATELY walked a very wide, wary berth around the live snakes. So she RECALLED all of her training, and we can assume she'll act the same way in the wild. The cost for the "tune up" is miniscule! It's insurance! You should do it. For snake training, yes, you can go to "that other" company that uses a shock collar. But ask yourself this: Do you want your dog to be afraid of SNAKES, or be afraid every time you put a COLLAR on your dog? Self-evident answer, right? Go to Dogz!