Great communication, professional and our dog Casper always seems so happy, beautiful shiny coat. Highly recommend

Groomer was right on time and groom as done right. Always a good experience. Would recommend, nice to have the convenience. read more

They were awesome! Very polite and prompt. My dog was super happy when he got out of the van. A regular service included a ton. Well worth the money and my dog didn't freak out like the drop off places. I'm very happy and will call them again. Shout out to the groomer! She's having a baby! Congratulations! read more

In & Out Pet - Pet Groomers Near Me - Reno, Nevada

I have an older pit and couldn't find anyone willing to groomers but In and Out pet! Very reasonable prices and did a great job! Already booked another read more

Do not book here -- terrible experience and zero accountability. I booked multiple grooming appointments with this business over the summer, and every experience was frustrating. * First appointment: They cancelled the same day with only an hour's notice before my scheduled time. * Second appointment: They tried to reschedule me again to a later time, but I declined since this was already a pattern. A man eventually came and spent less than 30 minutes grooming my corgi, leaving piles of hair all over my yard. When I called to speak with someone about the poor service, the woman who answers all their calls simply said, "Sorry, the owner doesn't live here," and told me there was nothing they could do. I requested a refund and a call back from management -- never received either one. This business is completely unprofessional and lacks basic customer service. Save yourself the headache and go somewhere else. read more

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Shannon did a great job. The dogs loved him. Thank you! We're making it a regular gig. Saves us time not having to leave the house

My last 2 appointments have been with Shannon & is WONDERFUL with my dogs. Always gentle with my dogs. On time and if late lets me know when to expect them. read more

Nicole is the best of the best! She did all of my dog pack and they love her! We look forward to her coming back in two months! read more

In & Out Pet - Juneau looking beautiful after grooming - Pet Groomers Near Me - Reno, Nevada

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They do a great job at a fair price. Reliable. Nice people. Highly recommend. They do both a lab and a cocker spaniel.

My Coco looked amazing. She was a good girl. Brittany did a great job! We will definitely have her back to grooming her again read more

In & Out Pet - School Girl Coco - Pet Groomers Near Me - Reno, Nevada

To begin with, I made an appointment at the beginning of the summer when my dog cookie who is a 13 pound 11 year old Chihuahua terrier mix last had her Grooming. It was scheduled for August, and it was confirmed by my mom who had my dog at the time because I was out of town with the office. No one showed up for the appointment and I got a call at 6:15 in the evening saying they had two dogs left and they wanted to know if they could reschedule. The original appointment was at 3 o'clock, and my mom was supposed to be contacted because I was not available. It is now September and I had an appointment today on 20 September that was confirmed by me. But I got a text saying that I needed to reschedule because of an injury to the groomer. I have used In-N-Out pet Mobile Grooming for cookie for the three years. I've had her and up until recently. Everything has been great. Nicole was her groomer and cookie loved her and so did I but apparently she no longer works there and now nobody wants to come to my dog. I don't understand why there are appointments made, and confirmed if they don't want to come and actually do my dog. It takes less than an hour. I am just upset and now I have to look for a new mobile groomer because I can't have my dog not having her baths and her haircuts. If you look at my past reviews of this company and they've been wonderful I've been so happy. I don't understand what has gone on. read more

I really appreciate Shannon's kind demeanor and that my fearful dog is not fearful around him and she looks so good after he's done. He's my go-to guy for grooming! read more

Shannon from In and Out Pet just groomed both my dogs and they look great! We have used In and Out for a long time now and my dogs always look great when they are done. I have one dog who is a nervous Nelly but he really loves Britney and Shannon. Thanks for doing such a great job! read more

I have always had and still do have a great experience with In And Out Pet Brittany is excellent and very kind with my older shitzu. read more

In & Out Pet - Holly - Pet Groomers Near Me - Reno, Nevada

I had an appointment with Shannon at 1. She texted 5 til saying she was running late. No problem, appreciate the text. By 2:30 I asked for an update and no response. It is now 3:38 pm so obviously not coming. So glad I stayed home waiting for her arrival. As soon as I posted this Shannon called so I will update. Problem is she said she had 9 dogs today and if I want to reschedule she can do Monday. But I asked her why she didn't call over an hour ago when I texted. Will look for another service. read more

They were great about confirming the appointment and kept me up to date on times. They were quick with the docs and did not take much more than an hour for each of them. The dogs are great, less stress because they didn't have to travel to the groomer and the service was awesome. Super friendly and informative. We will be keeping a regular schedule with them going forward. read more

Brittany did an amazing job with my little Thor, Long hair Dachshund. He looks so handsome! She was on time and very professional. 100% recommend!! read more

Horrible Customer Service, I would never recommend this company! The groomer was supposed to be at my house at 2:15pm. They text at 2:30pm and said 3 dogs before me as they were running late. They text again at 4:46pm and said running behind 2 more hours. I was home so this was okay with me. After 3 hours, I text to see if they were close, they never text me back and never showed up. read more

My great Pyr. looks amazing. They were very professional. The mobile service is a life saver

DO NOT USE THIS GROOMER. I booked a full groom for a trim and they shaved my dog down to its skin. I asked for a trim not a shave! I called the owner and left a message. She never called me back. Awful service. Save yourself the heartbreak and go somewhere else. Terrible company read more

I have been using In and Out Pet Grooming for years and have really appreciated there abilities to groom and deal with the dogs. kind and considerate. read more

This is the best dog grooming service. Brittany is kind and gentle, and the dogs trust her.

Shannon did a great job with my dog. He made my anxious for comfortable and did a nice job.

I have been using In & Out Pet for my dogs, since September 2021. My vet stopped doing the nail trims and I needed to find a groomer. I went to one local place that I reviewed, and they are great. I went a couple of times. But my household is trying to limit outings during Covid surges. So I wanted to find a recommended mobile groomer. I found In & Out Pet via Yelp reviews. I wasn't sure if I wanted the dogs bathed though. I was doing it and it was a struggle. I didn't want anyone else to deal with it, haha. But to get nails trimmed, they needed a basic bath appointment . So, I decided to give it a try. Brock was so helpful and patient with both dogs. I see why this company has good reviews. Their staff tries very hard to help the pet and human. Due to holidays and vet appointments, we had to skip December. But they had their first bath today, for 2022. Once again, Brock was patient. I highly recommend In & Out Pet. Jeff and his staff are great. read more

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I have been a customer of In & Out Pet for a few years now. I appreciated the convenience of their coming to my house to groom my dog, and they always did a good job of grooming. I also remained patient with them as they navigated some challenges and changes to their business model and staffing through the years, so it saddens me deeply to have to report this. My recent appointment was booked out 3 months in advance for 12pm on a Friday, my usual day off, with agreement in advance that appointments can run up to 2hrs early or late. As a result, I was tracking 10am-2pm as the possible service window. All is well, so far. Then, on the day of, I got a text at 7:56am saying they could only do 9am or 3pm that Friday. I saw that text at 9:45am. After calling the receptionist line 3 times over the next hour and a half, I got through on the 3rd try. At that point, the receptionist seemed helpful and willing to make things work. I agreed to 3pm. I had postponed a medical visit to accommodate their 3pm proposal, although 3pm was outside the +/- 2 hour window. 2:13pm arrived and I got another text saying they couldn't make 3pm without explanation. They offered a discount for rescheduling, a gesture which I appreciated, and after some scheduling negotiations, they put me on the schedule for the following day, a Saturday. Unfortunately, that would not come to pass. After the new appointment was set at 9:10am for 5:30pm on Saturday, I got a text at 4:53pm saying the generator broke down and offering to reschedule. However, as I had already explained my schedule limitations for the next week and a half, earlier in the text thread, I asked whether the other driver could still get there on that same Saturday. I never heard back from either driver after that. I also left a voicemail that Saturday evening for the receptionist, politely requesting her callback in order to arrive at an understanding and perhaps reschedule, but I never heard back from the receptionist either, even though today (Monday) was advertised as one of their business days. I am typically very willing to forgive businesses of mistakes and unforeseen circumstances, and give people grace and make accommodations, so long as proper communication continues, and so long as the business makes it right for the customer in a timely manner. We are all human after all, and things can go wrong despite our best efforts. But after receiving no communication from In & Out Pet, 48 hours after the third of three missed appointments, and this, after spending two days scrambling to reschedule-- despite having originally been scheduled 3 months in advance-- I am going to have to look elsewhere for my dog's needs in the future. I'm looking on the bright side though. Maybe with my dog off their books, they can focus on a better experience for their remaining customers. read more

The groomer was very friendly. Did a good job with my deaf pitty. Unfortunately she does not like her paws touched and he didn't have a muzzle. So her nails were challenging. So he did what he could. read more

My puppy looked like a whole new dog!!! he was so soft and fluffy and smelled amazing read more

In & Out Pet - Zufo - Pet Groomers Near Me - Reno, Nevada

First thing using the mobile groomer. Shannon had a rough start w the truck being frozen (not their fault!) I appreciated him giving us as much notice as he could. Even when he was on his way... I feel like he was very kind to our dogs and did a great job. Will definitely use again. read more

Jeff and Shannon are two very capable men with a perfect mobile grooming set up, able to handle our two big dogs with no problems. Excellent mobile grooming service and really nice people. read more

In & Out Pet - Excellent groomer with a mobile set up capable of handling large dogs. - Pet Groomers Near Me - Reno, Nevada

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Great cut and even better Customer service. The cut on our doggie was very nice. We are looking forward to our next appointment. It is so convenient to have the groomers come to the house for us and our doggie. read more

company was quick to respond to my request to get my dogs groomed. instead of having to wait for weeks, they worked me in. groomer is friendly, professional and reasonable. I will always use In & Out Pet , for my pets!!! read more

Initially a little frustrated, as I had to be rescheduled for my original appt (not their fault - they had an issue with a van) but it took 8 additional days to get me in. Then my appointment didn't start until the very end of my appointment window, so it ate up an entire day. HOWEVER - they communicated all this with me, and even if I was a tad frustrated, I know this is the nature of mobile grooming. Poop happens. Shannon (I believe was his name, sorry, I'm crap with names) was super nice, he didn't lecture me about my doodles coats (rescue babies who were straight up one giant matted coat), and did his best with three not so easy to work with dogs. Plus, I didn't have to bring the unruly heathens out in the cold winter weather, and that makes it worth the price and more. Definitely recommend if you're a reclusive hermit like me and dont like to leave the house. read more

in and out grooming was the best grooming ever. didn't think I ever find another groomer like our last but we did ann n d couldn't be happier. Brock was super nice and you can see how he likes dogs. My dogs were happy to go with him to the mobile Van. I said to my hubby we gave Brock our dogs and we got we got back two different dogs. They were so smooth and clean and feet were perfect. We will definitely have Brock again. excellent. give it a 10 star review. Thank you Love that the mobile grooming is right out my front door read more

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Efficient. Communicative. Reasonably priced...and THEY come to YOU. Nichole was amazing with both my dogs. Next appointment already booked. No pics of dog #2 - he was just a nail trim. read more

In & Out Pet - Before (with matting) - Pet Groomers Near Me - Reno, Nevada

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Another rave review for Nicole! My Maisy had flunked out of two brick & mortar grooming shops because she was nervous and anxious due to her being a rescue from the streets and the groomers declined to try once I dropped her off. I finally listened to my dog and what she needed, and that was to be the only dog, without the chaos. She needed someone with experience who wasn't afraid of a challenge (Nichole!) She needed a mobile groomer. Yes, it's more expensive (more expensive than a cut & color for me) $90 for a face, feet & fanny trim, with nail trim, (not a full groom) on a 50 lb dog. You also get what you pay for. I had peace of mind that my dog was as comfortable as she was going to be, just outside our house. 4 stars due to the late appt. (it was for 9am and Nichole arrived at around 12:30) If they can get the timing tightened up, and be closer to the appt time, I'd say 5 stars for sure. They suggest every 6-8 weeks, so it's spendy, but I'll never go to another brick and mortar shop. read more

In & Out Pet - Before - Pet Groomers Near Me - Reno, Nevada

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Nicole is great. She is fast, very good with our dog and is a professional at what she does.

She is awesome with Gunner and is always willing to help us when we are out of town. Definitely recommended

Nicole is always great with my boys. They love her too! Two dirty Dobermans always come back clean, shiny and happy!

They did a fantastic job on our Goldendoodle! Loved that they respond quickly to communication and took great care of our pup.

Love this company. Jeff and team are wonderful with my 13 year old maltese. Highly recommend read more

In & Out Pet - Pet Groomers Near Me - Reno, Nevada