Such a disappointment! I went to have lunch with my two daughters to celebrate one of their birthdays. We came here specifically for the chili cheese fries for the birthday girl. As we were waiting for our food, the waitress informs us there was no more chili for the chili cheese fries. My daughter was extremely disappointed so we decided to leave. We paid for our drinks and left. I was very disappointed that it was noon and they were out of chili already. We were not offered to wait longer while they made more, there was no options just there's no more chili today. So I guess they not going to make chili for the rest of the day, it was literally noon. I was also bothered that we paid seven dollars for a kids drink and a regular soda, even after we decided not to eat here. It would have been good customer service to not charge us for drinks for not having an item that is offered several times in the menu for different meals. I walked away from this experience not feeling valued as a customer or a person. I don't want to assume anything else was happening other than they ran out of chili. Zero stars, your customer service could have made a difference between posting a negative review or not. read more

THIS IS THE WORST EXPERIENCE I'VE EVER HAD AT A RUBY'S LOCATION. Incident: 11/13/16 from 8:59am-9:25am *Go to the Anaheim branch for your Ruby's fix! Eats: Mediterranean salad (no red onions and no meat) and a side order of garlic fries Takes: The above was a to go order. I called in at 8:59am and was quoted, "The order will be ready in 10 mins." Great! I arrive at 9:10am. I'm immediately helped, and I pay for my order using a credit card and the remaining balance Ruby's gift card I got from a Yelp Elite Event back in April at the Anaheim branch. 9:10am: My order was charged at the register. Nothing in my order was ready. 9:15am: My garlic fries are done. 9:20am: Lady who charged my order at the register said we are still waiting for my salad. Me: "I was quoted 10 minutes on the phone. It's already been 20 minutes." She speaks to Clide, the manager. Clide checks with the kitchen, and he tell me, "The grill is only so large. We are waiting for the chicken." Me: "I didn't even order the salad with grilled chicken. I only ordered it with no red onions." Clide: Brings the Mediterranean salad from the kitchen. Me: "There are red onions in the salad. I specified no red onions." Clide: Takes the salad back to the kitchen, and the red onions are removed. Me: "I don't even know if I was charged the chicken at this point." Clide: "Did you already pay for your order?" Me: "Yes." Rather than checking the original receipt, Clide hands me $2 (the surcharge if the chicken was charged) and includes a coupon (return visit to this branch for a free milkshake with a purchase of an entree) in the bag with the food. As for the 10 minutes quote, he says, she (the who who I had spoken to over the phone) should have looked at the orders being placed before quoting you 10 minutes. That's where management comes in! Management needs to make sure training is up to par with the customer service culture Ruby's prides itself in! In addition, if the kitchen is where you're backed up, you need to figure out what is causing the bottleneck! Approximately 9:25am, I left Ruby's. It turns out the bag did not include any utensils or napkins either. Food itself: Salad already had dressing mixed in. Usually to go orders have the dressing on the side. Since my garlic fries were already in the covered box for since 9:15am, they were soggy by the time I ate them at 9:30am. Price: $11.99 for the salad and $4.99 for the garlic fries. On the phone, I wasn't even told what the total amount of my order will be! Talk about being blind sided when the total comes out to over $18. The lady (didn't get her name unfortunately) didn't hand me my credit card; I just took back my credit card on the counter once it looked like she didn't need it anymore for the transaction. Moreover, I didn't get back a customer copy of the receipt. Don't waste your time. Before this visit, I really did think I would save time by calling ahead and ordering to go. It turned out their to go service was worse than their dining service. Dining service was friendly, but the food took awhile to be delivered to your table. After this experience, never again. Bottom line: Get your Ruby's fix at the Anaheim branch! The service over there is far better than the one you get at the Whittier branch. read more

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We frequent Ruby's Diner from time to time for breakfast or lunch and find their menu and service excellent. read more

Ruby's Diner - Planning on ordering breakfast; Deluxe Corned Beef Hash and Eggs with coffee. - Diners Near Me - Whittier, California

Finally decided to make a trip back here after a long long time. I remembering liking it here so thought I'd give it another chance. Walking in we were told to choose a table to the right which is where all the guests were sitting. We got the last booth that would fit us. Server came a couple minutes later and we ordered our drinks. The server was super nice but service was just too slow throughout the whole dining. They forgot to give us kids menus so when we got those it seemed like forever til our order got placed. I never get burgers, ever. But this time I decided I wanted to try one. I got the bacon cheeseburger which was okay. It seemed dry and bacon had a weird flavor. The cheese on it was a thick cut so I did like that. The fries are thin, nothing special. The shakes however, are really good. We shared a chocolate peanut butter shake and there wasn't enough of it. Back to service. It was just slow to get everything. Refills...place order...getting our food. I wasn't impressed at all and just wanted to get out of there as it was getting late! I felt the prices didn't meet the foods taste. Probably won't be back. read more

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Call ahead to see if open. They've been closing early because it's "slow" despite several guests arriving at the door.

Our server was fantastic, the food was pretty much OK. The two stars, unfortunately, were for the manager's refusal to address a problem with some (about 8) wayward kids who were running all through the restaurant and out of control. Before you start shaking your finger at me and calling me old fashioned (I'll admit to that, by the way) let me tell you a couple of things. First, I know it was RUBY's, not some 5 star dining establishment. I expect a higher than normal noise level and a fairly large mixture of kids and young people who may or may not talk loudly and move quickly. What I don't think was appropriate was the way the herd of children (all between about 6 years old and probably 12 or 13) were allowed to occupy the empty booth directly next to ours and hop all around it like animals, or how they went between their families four booths or so at the end of the restaurant (where the adults in their party, most likely all relatives or some group members meeting) were pointedly ignoring their antics and frankly seemed relieved that the kids were playing up far from their conversations. I really thought that when the kids attacked the bank of counter seats and started spinning the round stools at faster and faster speeds, that the manager would step in and politely ask them to return to their booths and to remain with their families. But it didn't happen. In fact, nothing happened until I asked our waitress for our bill and let her know that the antics of the children were in essence forcing us to leave much sooner than we would have done. She apologized very sincerely to me and to our whole table which was nice of her even though it was not her fault the kids were acting up. I told her as much and asked whether there was a manager working that evening that we could speak to, and she pointed out the caucasian man who was actually waiting on the group of people and was fully aware of the hyperactive kids and their stunts. Yes, I was sort of shocked at that. That is terrible management, not just from the perspective of irritating other guests who are eating there, but also from simply a liability aspect. What if one of the kids tripped or slipped while running and acting up? The parents, I'm sure, would think nothing of suing Ruby's for pain and suffering. Besides the kids being out of control and getting the full go ahead from their parents' ignorance and from the manager also implying consent by ignoring their behavior, the men's restroom was completely flooded; as was discovered by someone in our party. He told the staff when he noticed it (he took his daughter to the restroom) and was told they would take care of it. Last point: our very nice server tried to remedy the situation by quietly mentioning the issue we brought up to her manager who then had a conversation with the person paying the bill for the disruptive kid's booths...only trouble was, the manager was sort of snickering, like, "Oh you know how some people are..." sort of look and we DID notice it. Especially when the rest of the four booths full of people heard about it and called their kids back to their tables and then shot us dirty looks for the 10 minutes it took for us to gather our coats and get the heck out of there. Bottom line: We do not recommend eating here or even ordering out from here. I would not support their efforts to run a business given the lack of effort they took to make sure we had a reasonable experience at their place. Of course we still tipped our waitress, she had nothing to do with it....but a word of warning. Not sure if it is the location in the middle of Whittier, though I hate to use that reasoning for the lack of manners of this particular group of kids or if the parents were just sorely lacking in parenting skills. Either way, avoid it at all costs. For those of you still wondering about the food: turkey pot pie: yummy and hot. Garlic fries: great garlic but cold. Chili fries: hot and tasty. Child's mac n cheese: good for kids. Shakes: we've had better. read more

Ruby's Diner - Diners Near Me - Whittier, California

I dare you (unless you're lactose intolerant) to walk away not loving these shakes! The food and the ambiance is perfecto and its close by! read more

Ruby's Diner - Diners Near Me - Whittier, California

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Worst customer service ever! Just left this place after being seated for 30 mins with no acknowledgement from the staff. FOUR people walked by me and my son and said nothing. They kept coming to the table next to us asking if they needed anything, the table wanted shakes so I thought ok after this guy puts in their shake order he'll come attend to us. NOPE !after 10 mins he brought the people next to us their shakes, looked at me and kept walking. Unbelievable how rude these people were. I got up and left after that. Whoever worked on Sunday 3/19 needs to get some additional training on how to properly work at a restaurant. Never going back and I've been a customer for years. read more

Had the spicy frings appy. Multi-flavored cokes and burgers. Slow, real slow service. But we had a free burger coupon. Then, later, when digesting, and again after helping us to the leftovers, the food caused a lot of pain and discomfort. Have to change to AVOID. You can get sick! read more

Ruby's Diner - Diners Near Me - Whittier, California

I would give a lower review but I know there are staff shortages right now. My issue with this location is the decline of the restaurant itself. We have been here a couple time in the last few months for convenience however the place is always dirty looking inside and the restaurant needs a makeover badly. The posters and decor are all beyond faded and look destroyed by the sun over time. Please spend some money to renovate this restaurant and hire more staff to present Ruby's like it used to be like 10 years ago. It's just been a steady decline of food quality and service over the years. Even the menu has shrunken to half of what it used to be at one point. read more

We stopped in for breakfast. Our server Guadalupe (Lupe) provided excellent customer service. We had a few special requests. Not only did he fulfull our requests, but he was gracious. It was evident to us that he truly aims to satify his customers. He was knowledgeable with the menu options and, best all, our meal done right! Please stop by and see for yourself. Ask to sit in his section and you can experience the joy of a meal well served and prepared. read more

My friend and I drove from Hollywood to Whittier to take an exam, because that's what cool people do. We had to stop by someplace to rest and refuel before the big test, so we settled on Ruby's Diner. When we walked in the facilities were bright, clean, and welcoming. We were seated as soon as we entered. I ordered the Kobe beef sliders which came with endless fries and a cup of coffee on top of that. The beef was tender and surprisingly not greasy. The grilled onions and pepper jack cheese melted with the beef without overwhelming the natural flavor of the meat. The burger was served on sweet hawaiian bread which was both soft and sweet... a nice contrast to the saltiness of the meaty center. The coffee was nothing to brag about. A bit on the sour side, which is a little sad because I always thought that diners and cafes should be notorious for their coffee. Maybe, I just have high expectations. At the very least the waitress was very attentive, and my coffee mug was never empty. The food was cheap and plentiful. I left quite satisfied and I will definitely return again when I'm in the area. Good deal! read more

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Ordered bacon cheeseburger and Cole slaw. Good portion but very bland. Burger was to dry. Cole slaw no flavor.

Small diner with a theme straight back to the era of the 1950s. Only a few employees. But, very friendly and accommodating. Service is excellent. Food is excellent. Nice little place for breakfast. And they put out a pretty darn good ham and cheese omelette to boot. read more

Service is extremely slow. We were seated immediately upon arrival. The place was empty. There were only 2 other tables occupied so naturally we thought we would be greeted by a server shortly to take our drink order. There was a waiter named Lupe who saw us and never came to our table to tske our drink order. Didn't even acknowledge us. We sat there for 15 minutes and no one came over. Lupe walked by us a couple if times and didn't acknowledge us. We had to get up and ask a hostess to have someone take our order. The only reason I am giving this place 3 stars is because the waitress who helped us was ver friendly and she apologized for the experience. Her service was great and food came out promptly. read more

Anselmo, Elizabeth and the other young lady working this evening were fantastic! I always love coming to Ruby's Diner but this crew made it something special read more

The food took forever to be served and the waiter acted as if I knocked on his front door on his day off to order a hamburger. I only waited forever because I wanted a shake. I won't ever go back , and it was expensive too. Fifty dollars for two burgers and two shakes. The manager was their but he was too busy talking to his amigos. read more

I would leave zero stars if were possible. This is the second time that I ordered fish an chips and requested malt vinegar. Both times they assured me that it was in the bag. Well guess what, unpacked my food and NO malt vinegar again. I'm done with Ruby's Diner. Is it really that difficult to get an order right? read more

I do enjoy the traditional American vibe of Ruby's diner. Burgers, shakes, and etc but am not a fan of the cost of the food. Our server, Lupe G, was very attentive! Really enjoyed his service during our meal! 1 shake, strawberry banana 1 Hickory Burger, w/ sweet potato fries Two slices of melted Cheddar cheese, with thick-cut bacon, crisp lettuce, tomato, RubySauce and crispy RubyRings, all topped with zesty BBQ sauce. 1 Guacamole Burger, w/ sweet potato fries Topped with a generous portion of housemade guacamole, two slices of Swiss cheese, crisp lettuce, tomato and RubySauce. All fries are re-fillable but our first batch of sweet potato fries were burnt to a crisp! They were left in the fryer for awhile. We were both surprised that the cooks and the server did not notice how poorly they were fried. We had to ask for another batch since these are not edible. Overall, I won't come here for a burger fix unless I'm craving a 40's vibe. There is also usually plenty of parking as it is right next to the USPS in the mall parking lot. read more

Been coming here for alot of years , always a good choice when I'm looking for the car hop style of food good old fashion cheeseburger & fries with a vanilla coke , service is always good here , they host a lot of cruise nights as well. read more

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Took my husband to eat his favorite Cobb Burger. Samantha was our server. She was awesome. Attentive and friendly. Great personality. Costumer service on point. My husband and I really appreciate a good server. She is by far the best we have had at any restaurant. I loved the cute message on our receipt she left us. She was well deserving of her tip. Thank you Samantha. read more

Ruby's Diner - Samantha was our server.By far the best server we've had.Well deserving of her tip.Thanks Samantha for our cute message on our receipt - Diners Near Me - Whittier, California

So everyone head down here to Ruby's Diner here in the Whittwood shopping center in Whittier. They have plenty of outside dining during this whacked COVID semi-shut down. You can sit out front or in the cooler patio. I'm the only one here, but same great food and same great service. Let's support our local businesses and local economy even if the whacked Govenator isn't! COME ON DOWN TO RUBY's! read more

We came to Ruby's in Whittier to redeem a school award certificate. Aside from the amazing food, the service is beyond exceptional from the minute you walk in. Our waitress, Aly, was one of the best, friendliest and sweetest young ladies I have ever had the pleasure of being serviced by. My 2 children were treated with so much attentiveness and care. We will definitely be coming back again soon. read more

Ruby's Diner - Diners Near Me - Whittier, California

The food is really good here! Avoid the line at the other places at Whittwood and come here! Very underrated diner. Breakfast is awesome! But, what makes this such a great place is Lupe's amazing service! I've gone to restaurants that cost twice as we paid for the family per plate! Lupe leaves those servers in the dust! He is truly amazing! Running up and down with a huge smile! He is so kind to kids too. Love this place, for the food, for the short wait, and for Lupe! But that's not to say the other servers aren't excellent! It's just that today we got him :) read more

Service is great, albeit missing at times but not too bad. Food is sub par. Frozen patties cut into 3 for the sliders. My dish was obvious in that the cut was raggedy. Cocktail tasted like store brought salsa and not even fries. Fries are overly salty. read more

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Classic Ruby Burger.. at it's finest..NOT.. the bun was a disaster.. didnt send it back..ate the meat patty alone..sad to report.. the service wasn't great either..we had to continuously chase down the waitress..no bueno read more

Ruby's Diner - Diners Near Me - Whittier, California

Love it. They have really good customer service. The food was delicious. Will come back soon and recommend.

I live fairly close to this Ruby's and every few years I go back and I am just reminded of why I don't go more often. Over the years I have collected some not so great memories, from bad dishes to hair in my food, I have not been a fan. The last time so went was because I had a gift card, the service was awful and it took a really long time for us and the other patrons to get our food. The only thing I would get from here are the milkshakes and maybe a cherry Coke. Just make sure there isn't a hair in it before drinking. read more

Came here while visiting my aunt and uncle and my uncle had to pick something up during a car show they were having outside so we decided to stay and dine in. I loved the 1950's vibe and decor throughout the restaurant. Unfortunately, the bathrooms were unable to be used and being pregnant that was already a total downer for me upon just sitting down. Especially since when I asked our server about it she said I could walk far across the parking lot to Kohls and was just very rude about it. I will say that the service throughout the night continued to be very below average. It was more than clear she did not want to be at work and could care less about our dining experience. Not letting that detour us, we decided to stay and order our food. Our food definitely made up for the poor service. My aunt (Ruby Melt), mom (Cobb Burger), and I (Ranch Burger) all agreed our burgers were defiantly on the list of our best burgers! My uncle said his Siraacha Burger was just okay as there was no real Siraacha taste or flavor to the burger. The sourdough bread with the burgers was such a good choice and highly recommended! read more

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I love ruby's! As a lifetime Whittier resident I've always supported ruby's, I love the old time feel. Please find a way to keep meals warm before pickup, having it on the front counter didn't work. My burger tasted great, as usual, but I'd prefer it hot. I'll be back and hopefully you'll have figured it out. Thank you for your hard work! read more

This is one of my family favorite breakfast place and a Sunday morning. Great service and the staff is very friendly. read more

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Recently went here and the chicken finger salad (off menu item) NEVER disappoints. We also order frings and a burger. The onion rings were nice and crispy however the fries were soggy which I understand due to condensation from the take out boxes. Although the burger happened to look like a sandwich, so were unsure if it was a wrong order or not. But the bread was also soft due to the condensation. Overall, the service was good just some of the food got a bit soft and soggy. But would still eat here again! read more

I've been going to Ruby's in Whittier with my mom and sister since I was little. It's been a long time the last time I went so we chose to go last night. Ruby's always has a special place in my heart and I'm glad it still kept up it's nice atmosphere. Of course a lot of it was because of our server Lupe! He was such an amazing server and deserves a raise. Also food is still delicious and anyone should come for a bite to eat. read more

I have been coming here for the last two decades. The service has always been excellent and the food is outstanding no matter what you order! Of course Ruby's desserts are bomb. The price is always nice. My family enjoys coming here often!! I shall be back!!!! 11/10/17... came into Ruby's for breakfast, I don't think they knew it was a holiday because the line was long and clearly they did not have enough employees working. The crowd was bunching up trying to put their names on the waiting list. They have a nice big counter to eat at, I asked an employee if we could sit and order from there. She said it was closed????? I was dumbfounded..... I enjoy coming here to eat dinner and for dessert. Clearly this is not the place to come for breakfast. Very disappointed with today's lack of employees, assistance, customer service and not being prepared. read more

My favorite restaurant ever! And I'm not exaggerating! Im 22, and I swear I'm going to have my 23rd birthday dinner here. Lol This place is really old fashion and everyone that works here is extremely nice!!! All the food is huge and any place can be shareable for two! I really recommend! Happy customer! read more

Ruby's Diner - Turkey sandwich, sweet potato fries and green tea, (it's because I'm sick. ) lol - Diners Near Me - Whittier, California

Staff is super nice and food came fast and great tasting. A place to come too. Was not crowded and walked into a table right away.

Sorry, but I think I've tolerated Ruby's through it's changing ownership, managers and staff for the last 12-years because Today was terrible! Service took a long time and as usual, more often then not, the fries were delivered to the table only warm not hot and crisp from the fryer as you would expect. I usually have the burger and it's always juicy, but tonight's Super Burger fell very short. You can tell it sat on the counter after being sliced in half because the cut of the meat was dry and not juicy moist as you would expect from a fresh hot burger. My granddaughter's chicken strips tasted as if the were double fried and had an off flavor to them. Just a bad meal. Oh, and the calamari strips were terrible. Usually I will eat and tolerate a meal and never return. Tonight I didn't finish most of what was ordered and this was the straw that broke this camels back. Done Ruby's. read more

Ruby's Diner - Calamari was not good at all! And you'll probably say, why would you even order seafood from there", Brain fart at its finest. - Diners Near Me - Whittier, California

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Bought 3 fish and chip dinners none included the malt vinegar to dip the fish in. Nice.

We went in for an early dinner yesterday. We are always impressed by how clean it looks. We were greeted warmly and seated immediately. It was actually busier than I expected at 4:45 pm. The host was very friendly, took our drink order and delivered it quickly. The waiter was also very friendly. Food arrived quickly. It was hot, fresh and cooked to order. I have nothing negative to say. We used to go in often and stopped for some reason. It just seemed there was an elevated effort to make it a great experience and they succeeded. read more

Anthelmo I think is his name. OmG amazing host and takes the time to get your order right and is very caring and respectful. The food here is good as well. Really good diner style food that leaves you wanting more and more. Great shakes as well. Will definitely be back here again! read more