1. RTMotorworks

0

Arcadia, CA

RTMotorworks

4.9 (332 reviews)
Open • 9:00 am - 6:00 pm
Updated 2 months ago

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Response time

3 hours

Response rate

100%

Services - RTMotorworks

Auto engine repair

Auto exhaust repair

RTMotorworks Photos

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Recommended Reviews - RTMotorworks

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Reviews With Photos

Hard at work, was easily able to diagnose the problem under my car
Karen L.

Great car service with super easy booking. The online website booking system is very on point and includes reminders to confirm appointment, providing a great level of flexibility to ensure you're in and out of the shop on time. The crew was super fast in helping me identify an engine oil leak in my car was due to a busted thread, whereas somehow my other mechanics didn't figure that out. They were able to get me in and out of the shop in a little over an hour, so it was pretty easy. Very reasonable pricing and they topped off my oils before I was off on my way! Payment also via Zelle (otherwise card will have a 3% payment charge).

Suki T.

Richard and his team are the best! They're always accommodative, diligent, and make sure you leave happy. I've brought my e39 here a few times, most recently to have all four door lock actuators replaced. I only needed 2 or 3 locks fixed but RTM's prices were very reasonable, so I figured I'd swap all 4. For context, the e39 is my late father's car and has only 55,000 miles -- so I take pride in keeping it in great condition. The airbag light came on after I left and also I noticed a couple door handles seemed a bit loose. Even though it was almost 8PM, Richard told me to come back. They opened the door panel, re-set the passenger airbag and cleared the code (this is a pretty common issue when the door panel is opened). They also tightened up the door handles and now everything is like brand new. I really appreciate how these guys don't get annoyed if I'm being meticulous when testing out a new installation or repair. I'm sure it's because they're even more meticulous than I am. I truly get "the customer is always right" vibe from them, which is a lost art these days. Always reliable. Always reasonable. Always respectful. Thank you Richard and RTMotorworks!

Off centered by 4 degrees to the right
Mondo B.

I took my vehicle to RTM for an alignment in mid-to-late February because the left rear tire had severe inner-edge wear. After the alignment, I was told the car did not have adjustable camber arms, but that the toe had been brought into much better shape. I appreciated the explanation and the suggestion of aftermarket parts. What I did not appreciate was discovering a little over a month later that the steering wheel was left off-center by about 4 degrees to the right on a flat road. The car drives straight, but the wheel is visibly crooked. This was not an issue when I bought the car (it was something I specifically checked for at the time). I contacted RTM and asked them to re-check the steering wheel centering. Instead of standing behind their work, they told me I would have to pay another $150 for a full alignment. I was not asking for a brand-new service. I was asking them to correct a steering wheel centering issue that appeared after the alignment they performed. They told me that if I had returned within a month, they would have checked it, but I was only 6 days past that point. Policies are one thing, but if a repair fixes one problem but in so doing creates another, that should be addressed reasonably. Charging full price again to correct an issue tied to their prior work is not good customer service. UPDATE IN RESPONSE TO 4/20/26 FROM RTM: I understand that RTM does not offer a warranty on alignments, and I am aware that potholes, curbs, and suspension wear can affect alignment over time. My review was not claiming that RTM offers a warranty or that RTM is responsible for every issue indefinitely. That is not realistic. My point is much narrower: after the alignment performed on 2/19/2026, I later discovered, in the days leading up to 3/25/2026, that the steering wheel was off-center even though the vehicle still drove straight. When I contacted RTM on the 25th, I was not asking for a free full alignment. I was asking whether they could re-check a steering wheel centering issue that I discovered after the service was performed. The owner is welcome to post our text messages. To the owner's question, "How would I know if you haven't hit anything that's just enough to throw off the alignment?" I did not hit anything that would have caused me to suspect a new alignment issue. What disappointed me was that, instead of offering even a courtesy inspection or re-check, I was told I would need to pay full price for another alignment. That is why I felt the experience was worth mentioning in my review. I understand the owner may not agree, but I believe my review accurately reflects my experience.

2016 Audi A3
Simon H.

I've visited RTMotorworks several times for repairs on my 2016 Audi A3. The first time was to replace my leaking water pump. The second time was a bigger job where RTMotorworks replaced my oil cooler, coolant reservoir, water pump, oil filter housing, and multiple seals connected to those parts. 3rd visit was to replace my old rear brake rotors and brake pads. My car runs great after each time I visit RTMotorworks and they have fair prices for the work they perform.

Oil change Tacoma 2020
Cris C.

Great services ! I've been coming here now for 5 years. They will tell you what you need and how long you can wait before doing certain things. The guys are good people, the owner Richard is great funny guy. But the work and quality is great!

It's nice to have a visual checklist of how your vehicle is performing

First time at RtMotorworks. Have gone to a previous auto shop for many years but felt like it was time for a change. One thing I notice that I personally like because it allows me to keep record of services done to the vehicle. They provide a digital receipt with what worked was done on vehicle. That was never done at the previous spot. Staff: Richard checked me in upon arriving. Explained to him the maintenance that was needed in additonal to the reason for the visit. He was friendly and acknowledge the additional request. When it was time to pay and pick up my vehicle. Estaben helped me out. He went over what was done and what may be needed down the road (brake fluid change) Communication: I definitely give high praise for the overall experience. Response time for a quote request was quick. Response was within 1hr of submitting a message. Making a appointment was easy through their website. They do provide a reminder for you a day or so prior to your appointment. Both through email and text message. During the process of working on your vehicle. They will provide text messages update on what maybe needed to be fixed or replace. Price: Comparing the average price and labor to what was done. Their prices was reasonable and fair. Very satisfied with the overall experience. The extra 8-10 min drive time was worth it. Planning to bring my other vehicle here for the same maintenance and oil change as that one needs maintenance pretty soon.

Richard and his team are top notch. I've gone here for years and have throw different manufacturers their way, but they always know how to handle them. Be sure to call or text ahead of time. They don't take shortcuts to push cars out of the shop. They're busy for a reason. Thanks for always taking care of me Richard, Esteban, and RTM team!

Wheel alignment setup

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Photo of Tina V.
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3 years ago

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Richard T.

Thank you Tina! Enjoy!

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2 years ago

helped me get an alignment on my type R. guys were super nice and helpful. thanks again

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5 years ago

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Richard T.

Thank you David! Have a safe flight!

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3 years ago

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Richard T.

Thank you Bianca! Appreciate the review!

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3 years ago

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2 years ago

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Richard T.

Thank you Tony !

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3 years ago

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2 years ago

Had front end suspension work done. Struts, shocks, wheel bearing. Car is running smoothly now.

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5 years ago

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3 years ago

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Richard T.

Thank you Donny! Enjoy the grill!

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3 years ago

Affordable price and fast repair time. Got my bmw serviced here and no issue so far. Owner respond quick

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2 years ago

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Richard T.

Thank you Duchess!

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4 years ago

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Richard T.

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2 years ago

Great service! Great value! Highly recommended! Will come back soon for other services!

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Richard T.

Thank you chris!

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5 years ago

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4 years ago

Good experience here. Responsive, and completed repairs at a fair price. I'll be going back for future maintenance and repairs. Thanks.

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2 years ago

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Richard T.

Thank you Ryan!

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2 years ago

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Richard T.

Thank you Raymond. Have a good one!

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6 years ago

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4 years ago

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4 years ago

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4 years ago

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7 years ago

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2 years ago

Really professional mechanics, and very punctual. They explained everything incredibly well! Thank you so much!

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6 years ago

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Richard T.

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2 years ago

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10 years ago

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2 years ago

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Richard T.

Thank you Johnny! Have a good weekend!

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2 years ago

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4 years ago

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6 years ago

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4 years ago

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Richard T.

Thank you very much for your kind words!

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3 years ago

There's a reason why this business has 5 stars. I'm glad I found a business that truly takes care of its customers. Thanks Richard!

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2 years ago

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Richard T.

Thank you Charlie for your Kind words. we appreciate the feedback

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3 years ago

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4 years ago

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2 years ago

Richard and his team was helpful and very acknowledged on troubleshooting and fixing the electrical problem on my 2015 335i.

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3 years ago

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Page 4 of 9

Ask the Community - RTMotorworks

Have you guys installed many dashcams like the BlackVue DR900s 2CH?

Hello, Yes we can installed many front and rear dash cams for a large variety of cars.

Good morning, my 2018 Nissan pathfinder dash lights flicker sometimes and the vehicle seems to shutdown while driving, but comes back right away. Need a diagnosis to see what maybe causing the issue?

Hello, we will need to diagnose the vehicle first.

Do you do oil change for vw passat?

RTMotorworks services my Audi and VW vehicles.

Will this shop work on a supercharged e36 m3?

Hello, it will depend on what work is needed. please send us a detail message here or text me at 626 623 6378

Good Day Richard, can you do wheel alignment on Tesla Model 3? How much is the cost. Thank you.

Hello, Yes we can.… 

Does this Auto Repair shop work on Lexus?

Yes we do

Have you ever replaced the rear differential bushing for a G37?

Yes we have

Do I need to make an appointment?

Yes. It would be best to call ahead to shorten your wait time. Thank you.

View All 14 Questions

Review Highlights - RTMotorworks

“I took my 2023 Nissan Z in to replace my heat exchanger and Richard was great to work with.”

Mentioned in 239 reviews

Read more highlights

RTMotorworks - autorepair - Updated October 2026

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