If you ride the Pacific Electric Trail you need to know where the bike shops are located. Roy's has fixed my friend's and my bike several times. A few weeks ago I got a stick in the tire and Roy's was able to get me back on the trail quickly. read more

Roy's Cyclery - Big stick in tire, pit stop at Roy's.... - Bikes Near Me - Upland, California

I purchased my wife and I new bikes this weekend, and from the back of the shop to the sales guys on the floor it could not have been a better experience. I could not more highly recommend Roy's Cyclery! Thank you to everyone in the shop! Bill Chino Hills, CA read more

About six months ago, I took my single speed Masi road bike that was restored / re-painted by another shop over to Roy's to get a second opinion on a few issues with the restoration job. That's when I first met Mike, who is extremely knowledgeable, has a great attitude, and is awesome to work with. Fast forward several months and I'm finally ready to get the aforementioned bike assembled. I walk into Roy's on a random Tuesday and Mike ends up helping me. He remembers me after our brief interaction literally 6 months prior and asked if it was the Masi I was looking to get built. As a local business owner myself, I'm more than comfortable noting that his attention to detail, memory, and overall approach to customer interactions is extremely refreshing. Again Mike was awesome to work with. He found several great looking solutions for my bike and got everything dialed. I love the way it looks and rides. Thanks Mike + Roy's Cyclery! You've got yourself a repeat customer. read more

Roy's Cyclery - Bikes Near Me - Upland, California

Another nice visit for service on my Trek mountain bike. John always takes the time to explain and make recommendations.

So SO disappointed to see the lackadaisical response by the Roy's team during the pandemic. While once a fervent and enthusiastic customer, I will be taking my business elsewhere in the future, and it breaks my heart. I had SUCH a great experience buying bikes with my husband at Roy's. Of course, being the epic dumbass that I am, I left the garage door open one afternoon and my husband's bike got stolen. In an effort to assuage my guilt, I called Roy's to purchase a replacement Specialized bicycle - I didn't think twice about continuing my patronage with such friendly and knowledgeable staff. I called, spoke to a teammate, and they held a suitable replacement for me. A couple hours later, I drive over to Upland to complete the purchase. To my horror, I show up, and 0% of the employees nor their patrons were wearing masks. There's posted signage about hand sanitizer and social distancing, but no one had the general courtesy to mask up. I awkwardly stand outside and - look, I'm just sort of an awkward person in general - so one of the staff members beckons for me to come inside. I quickly explain how uncomfortable I feel being exposed, I ask them to lift the hold on my bike, and I leave. From my car, I longingly look back to the Roy's storefront, wishing that I hadn't just experienced what I had experienced. I genuinely loved being a patron of Roy's, and I am truly, deeply bummed that politics and divisiveness would jeopardize my safe shopping experiences during a pandemic. read more

2nd bike inside 6 months. Nothing short of the best service we have received. They are patient , and knowledgeable. My son love to go down there . Even when we were not ready to buy yet and went every week just to look they made us feel welcome . Highly recommend this spot. read more

I have nothing but god things to say about this bike shop as they go beyond the call when fixing your bike. Very smart staff and a great selection of Mountain and Gravel bikes. Good selection accessories and don't be afraid to ask questions as these guys know bicycles and can help out anyone. read more

Roy's Cyclery - Bikes Near Me - Upland, California

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This is the best bicycle store I've ever had the pleasure of buying a bike from. They have a mind boggling inventory, and a huge stock of Specialized brand bikes. The manager Mike was extremely helpful in selling me an electric mountain bike, and gave me a very good deal. I highly recommend them. read more

Called before opening time (9:00am) and still answered my call, needed my bike fixed asap, Mike told me noon but I asked if I can I have done before to take on a camping trip, didn't hesitate and got it done in 45min, excellent service, and highly recommend everyone to come here for their bicycle needs. read more

I can't say enough about Mike and his team at Roys Cyclery. In this pandemic stricken world they have been a source of reliable bike repair quality of a service that I really appreciate. I have now purchased two specialized turbo levo's from Roy's and Mike pulled out all the stops to get me a back ordered bike so I could enjoy and last minute trip to Mammoth and &Tahoe. read more

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I went in recently to ask about having my stroller tire repaired and the man I spoke with answered all my questions and was very helpful. I went back in today to have the wheel repaired and the same man quickly greeted me and helped me right away. I was in and out in just a few minutes with my wheel repaired and some simple maintenance tips. Great experience. read more

Roy's is always on point , service is great and all they guys there are knowledgeable and know what they're taking about , they got all kinds of bikes too and a lot of parts , and usually minor services can be done quick or on the spot !! I take my bikes here all the time for service ! read more

I took my bike (beach cruiser) in because it had been sitting in my garage for a few years and I hadn't touched it. They fixed it with what it needed and I had my bike back the next day (some times this may vary depending on what you need and how many bikes they have). They were kind and I trusted their opinion of what my bike needed. read more

You know a business is good when they are consistent in their work and customer service. I decided to swap out and upgrade my components/groupset on my 10+ year old bike. After my first positive experience with them in getting a long overdue tune up done on my bike, I decided to call Roy's to see if they could help with the swap. They said no problem, bring the bike down. Again, Roy's did an awesome job. Job was done timely and the work was immpeccable..!! And it was all at a very fair and reasonable cost. Highly recommend these folks, you cant go wrong with your maintenance needs..!! read more

This shop and everyone who works in there have been so kind, informative, and so quick on their turn around time with my bikes. I can't thank them enough. Even though this shop is an hour away from my house, it's worth the drive. Thank you to everyone who's helped me with all my bikes. read more

An excellent shop! They do great work and honor their commitment to help their customers! I highly recommend this business.

Roy's always gives the best service, unfortunately when we were shopping for our bikes during the pandemic the stock was limited, so we ended up purchasing our bikes from another supplier, however every since we purchased the bikes Roy's has serviced the maintenance on them. They have such a great turn around time, we won't be going anywhere else! They have such a great selection on bikes! read more

I have an older bike that I ride back and forth to the train station. I needed a tube replaced. They replaced my tube, adjusted the gears (it shifts great now) and had the brakes adjusted. John refused to do anything that wasn't necessary. My bike rides great and I fell like I got a really great deal. I went to another cycle shop in Upland before but I will only be going to Roy's from here on out! Thanks to the team at Roy's for providing quality service at a fair price. Highly recommend. read more

Never felt so rushed, when in need of cycling info, gear, nutrition, and a pair of his and hers cruiser bikes for waterfront rides. Looks like I hauled the bike rack in the trunk for nothing. NEXT! read more

I purchased a bike on 7-13-24 and employee Mike assisted me with my purchase. Even though I knew what I was going to buy and I knew they had the bike in stock (saw the bike on their website) Mike was super friendly and informative. Asked me question to make sure I was buying a bike suited for me (being I had only been riding a borrowed bike for five months) and described the bike to me like a pro. I sensed Mike cares about his clients making sure we are aware of what we are buying and for the correct reasons. He had me ride the bike on the sidewalk and adjusted my seat to the correct height so I would be ready to ride. read more

Nice place, nice employees, busy but efficient. Prices are reasonable and they have a good selection of bicycles. I get my bikes serviced here. I recommend this place for your bicycle needs. read more

My kids front tire on her bike would not take air. I thought I would have to replace the tube, but the staff at Roy's filled it up for free. They told me it was probably the pump. They were so nice and helpful. Thank you guys for all the help. read more

Idk what's going on here but I noticed some staff wear masks and some don't, also some customers were not wearing masks either so it was a bit odd But I guess!! It is pretty small as is in there and with this covid crap I rather stay away for now! The guy that did help us out was wearing a mask and he was very friendly! read more

This shop has a great selection of quality bicycles on hand plus plenty of accessories. I took a look around the shop and saw some items I would look into purchasing in the future. read more

I was in here to look for bike seats on a regular Tuesday and no one greeted me nor offered their assistance. There was one, maybe two customers in the store at the time. There wasn't much of a selection anyway. Even if I saw something to buy, I'd have to think if I'd want to spend my hard-earned money there. I still have "old-fashioned" values where store employees greet customers and ask if they need help within a timely fashion of entering the store. That only takes seconds to do. read more

I visited the shop today and was very impressed with the large selection of bikes and the overwhelmingly great and friendly service I received from the staff. I stopped in to see the e-bike I'm interested in and they had many different models of the brand I want in stock, they even took me on a test ride, unexpectedly! read more

Walked in for the first time and Charlie greeted us. Wow!! What great service. Charlie you impressed me with your knowledge and information on bikes. This store have many selections on display for Children's bikes. ( now I wish I purchased my daughter's bike here. yesterday we bought her bike from another store.) I will definitely come here soon to test drive and purchase my new bike. And hopefully Charlie work that day. read more

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I was surprised on the variety of bikes they offer when I walked in , everyone was very helpful on picking a bike out for me . Will come back here for my next purchase read more

Stopped in tonight 12/9/20 around 3PM and was taken back that the 4 employees were not wearing a mask or distancing, then two other customers doing the same! I was the only one in the shop with a mask and could not get out of there soon enough. Should I have called them out, walk out, or...? I really want to support my local businesses, but if they are not supporting the safety of the general public during a pandemic (killing 3,000 Americans daily), then I don't need them and will give my support and money to those who do support public safety. #shame read more

The staff is always friendly and helpful. They are ver knowledgeable about Specialized bikes. They have helped up with multiple issues with out bikes They're good old fashioned customer service. And they are honest as the day is long. read more

Got what I needed and was out in a dash! Went to pick up a spare tire and a repair kit. I've been here many times before for a tire repair and service has always been a GREAT EXPERIENCE! The cashier was helpful, attentive, and knowledgeable with regards to accessories. GREAT HELP! Thank for all the help! read more

These guys are very knowledgeable about bikes. I trust their advice when it comes to selecting a bicycle and for making repairs. I've been going to them for years now. The wealth of knowledge that they possess make them a better selection than other shops I've been to. read more

I brought by my 2009 53cm Surly Steamroller for service and David was extremely helpful and gave me excellent customer service. They lubed my bike, replaced my tires and tubes, replaced my chain & even wiped down the frame for me! Would highly recommend coming here for all your bike needs. read more

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Just moved to upland so needed a new bike shop to do maintenance & repairs on my bike . Found Roy's on yelp they are down the street fast great customer service & affordable prices . read more

I can't say enough about Roy's Cyclery. I was on an evening ride on the Pacific Trail and had two flat tires and me with only one tube. I went by Roy's in hopes that they were still open so that I could make it back home. No luck, given the hour. I thought what my next plan was and a vehicle pulled up. It was the owner of Roy's and he explained that he was closed and what was I in need of. Long story short, he replaced the popped tube with a new tube, at no charge and after hours, and I was back on my way home. I can't thank him enough for being so kind. read more

Purchased my specialized mtn bike here back in October. Great guys to work with and adjusted the shocks to my weight. Today went in and went tubeless and a small tune-up. Fast great and friendly service. Thank you guys. read more

What a great place. Went in for a simple screw for my cleats. Man looked all over for a matching screw. Found it and when I offered to pay, didn't want anything. Have never been to the store , but now I'll be back. What nice people !!!!! read more

Talked with a John who was nice to talk to. Had my bike fixed quick fast and in hurry! Scott had it fixed within 15 minutes. Bravo read more

Roy's Cyclery - My bike had a flat - Bikes Near Me - Upland, California

I got my very first bike here more than 40 years ago, I've since bought all my families bikes here. Mike has always treated me fair and helped me get what's right for who I'm buying for. The service is great, and everyone is super helpful and friendly. I was in there the other day and all the staff was wearing masks, I personally don't care but I know some people do so I thought I'd throw that out there. I highly recommend Roy's Cyclery and you will be supporting local small business. Which in these times is so important. read more

Roy's Cyclery - Claremont Loop 12-25-2020 - Bikes Near Me - Upland, California

Went in with my son looking for a bike for him. Sadly no one even offered to asked if we needed help. Another family comes in after us and was immediately asked if there was anything they needed him on. Felt so disrespected and we proceeded to walk out and left. What what don't understand is one sales guy was helping another patron when the other guy took the effort to join in to help him while ignoring us. Sad times! Update: the owner Patrica noticed my review and was concerned about our experience and immediately reached out to us about the incident and wanted to make it right. Being a small business owner I appreciate her taking the time and trying to figure out the best solution for us. I would give them a 5 star but I haven't had a chance to come back to make any purchases so just wanted to honest and fair. read more