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    Roy Electric

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

    Services - Roy Electric

    Home theater calibration

    Home theater installation

    Security monitoring services

    3 More Services

    Security system installation

    Security system repair

    TV mounting

    Roy Electric Photos

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    4 years ago

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    Vivint

    Vivint

    (9 reviews)

    Worst company. Sales people lied to me. Defective equipment. Worst customer service. 1 hour on…read morephone every call. Systems been offline 4 months and they still charge me for monitoring an offline system. Vivint should be shut down.

    We have had a terrible experience with Vivint. Their sales people tell you anything you want to…read morehear to get you to sign a contract. We told the sales person we were only interested in switching from Brinks if they could beat the price we were paying for Brinks. We agreed on a price but quickly had problems with our equipment. Our sales person kept promising free months of service to keep us from canceling. But he would never put it in writing. I asked him 3 times and he always said he would email me the promised adjustment. When we signed up I told the salesman I didn't think we were still under contract with Brinks but I needed to check. He assured me if I still had a contract that Vivint would pay it off up to $4,000. The next day I found out I owed a little over $400. He told me that it wouldn't be a problem and that Vivint would send a debit card in the mail for the remaining balance. A couple weeks later I asked about the card and he told me that Vivint doesn't buy out contracts any longer but in order to keep us as customers, he would take care of it. Right about the time we were about to go past our 30 day trial, our salesman stopped contacting us. I called Vivint to cancel and they told me it was too late. I don't have all the salesman's promises in writing so I don't expect all the promises to be honored, but I have several text messages where he said he would pay off our contract and give us 4 free months of service for our troubles. I showed the messages to Vivint and they refuse to let us out of our contract or pay off our Brinks contract. We are beyond frustrated with Vivint and the shady salesperson and wanted to warn others to get everything they promise you in writing before signing anything.

    Boss Security Screens - security screens customer

    Boss Security Screens

    (166 reviews)

    Impressed with the level of professionalism and knowledge about their product. If you're looking…read morefor quality security screens and someone who actually cares about doing it right, Elena is your person. Great service, great communication, and solid results--I'd absolutely recommend her and Joss Security Screens.

    This is the second time I have used this company to screen in a patio, the first experience was…read moregood - communication and timeliness were not an issue. The second install has had some issues. Boss informed me at the beginning of January the screens were expected within a week, and the install would be scheduled. A full month went by with no further communication - near the end of February I was informed they were still inspecting, and was given a preliminary install date of the week of March 30th. Mid-March, I was given the firm install date of 3/31. 3/27 the project manger emailed and cancelled the install due to an issue found during the inspection. Supposedly the screens were undergoing inspection back in January, but magically failed inspections in March. Since the cancel, I have consistently sent emails asking for an update. Flower answers once a week that the company is actively working on getting an update from the factory. The most recent reply also gave me the name of the project manager and said the manager would be contacting me with updates. No updates from Boss. There is zero unsolicited communication from Boss. At this point I have zero confidence in this company. This is the most amateurish performance from a company I have ever seen. I hope the $25K I paid for the screens wasn't just a donation to the company, but that is what is it starting to feel like. I will start exploring what legal options I have to recover whatever money I can, but it may be low probability due to the sales agreement. Stupid me for paying up front. In the meantime, avoid this company like the plague. Amateurs.

    Roy Electric - securitysystems - Updated May 2026

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