We had a dead on the wall 65in tv in our upstairs loft above the fire place. I tried to fix it myself and ended up breaking the locking mechanism on the bracket. No worries I knew who to call right away, EDG! I was in contact with Kyle on Friday afternoon and he had me on the schedule first thing Tuesday morning at 8am! Cory and Chad, very personal and professional, showed up right on time! Within 45mins they had fixed the tv, fixed the bracket, had it back working on the wall and Chad was spraying the tv to clean off the finger prints! I was stunned and in awe and they let me hang around and be nosey! Funny fact my wife was in the next room asleep and she said she didn't know people were even in the house! You guys knocked it out of the park again for me and I appreciate all you do! read more

Progressive Smart Homes - Working 65in TV - Security Systems Near Me - Las Vegas, Nevada

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I made an appointment with them for an in-home estimate. They never showed up and never called me back. I guess I'll be doing business with another company - lol! read more

We were referred here by our builder Pinnacle Homes as a subcontractor for our new home-they are the low voltage contractor. Alan was incredibly amazing to work with and was very knowledgeable. He was able to figure out what we needed, never pressured us and never tried to oversell us but definitely gave us recommendations especially since he knew pinnacle homes. He was an AMAZING vendor to work with. We opted to pre wire majority of our things and after we close on our house and settle in we will add all the fun speakers and gadgets. I highly recommend progressive for your low volt needs like speakers, prewire, internet, cat6 to name a few of what we are doing with them. Thank you!!!!! read more

I just tried to contact Progressive Home by telephone; it's apparent they are now out of business and have closed their doors due to some kind of an "unexpected event". The following is a message I got as an automatic reply to an email I sent to them today: It is with great sadness that after 20 years in business, Progressive Home has officially closed its doors and ceased all business due to an unexpected event. It has been a great honor to have served you for all of your home technology needs. At this time, I am happy to announce that Progressive Home has officially transferred all business operations to EDG (Entertainment Design Group). EDG is very similar to Progressive Home in so may ways. They have over 16+ years of custom and residential experience and are recognized throughout the AV industry as Elite Elan Dealers of Southern Nevada. That said, EDG will be able to help you with all of your home technology needs and offer you the same immersive experience as Progressive Home did, so you are in good hands. For all quotes, installation and/or service inquiries, please contact Eddie Bloom at Entertainment Design Group at 702-608-4334. read more

I have put off this review for so long, simply due to the worry of my own security. But I have fully bypassed the system installed by Progressive so I feel obligated to write a review. Long story short, Do not purchase wired systems that require 150$ home service every time something goes wrong. With all the new technology, I feel used to have paid what I did for tech I can't modify myself at all. For 1/5th the price I have upgraded my system and had to disconnect almost everything this company installed. Really wish American West didn't abuse the "inside family service" when purchasing my home by suggesting this companies products. If I had the choice to do it over I would have not at all used American West (Now Out Of Business, and in Joint Lawsuit for building errors) or Progressive. The details around this are so frustrating I don't even want to write this post or even go into more details. The point of this post is to warn you that's their OMNI System is not serviceable by you, so if anything goes wrong or changes (such as even your Wifi router, Internet Service, Alarm, Cameras ECT... it's 150$ to have someone come out and review it) Yes they have tried to and have helped me numerous times over the phone to save that 150$ but I'm tech savvy and those phone calls where the most confusing headache ever. read more

Installation costs were double and triple from other local companies contacted. Kept suggestion things I did not want or ask for in my request. Made no equipment suggestions. Clearly did not read the request and respond appropriately. read more

Where do I start?? From start to finish, these guys are top notch. Not only do they know their stuff, but the time they spent to work through all options and provide guidance was much appreciated. They came a couple of times for a full surround sound install, including speakers on our patio. We even asked them to mount three large TVs last minute and they made it happen! Special thanks to Kory for his amazing customer service and for always making himself available for our questions and concerns. I highly recommend these guys!!! read more

We were looking for a company to take over and complete our new home automation job, including a security system, cameras, and home theater. Pinnacle Homes recommended Progressive Home. We contacted them, spoke to Kory and he met us out at our new home. This recommendation turned out to be an outstanding one. They understood what we needed and required and the proposal was fair and accurate. Support was awesome as well. Everyone was very professional and they protected their work areas, cleaned up and completed the job so that everything works flawlessly. Since the original install, they have continued to be very responsive with any questions or issues. We have leveraged their services to install two home theatre systems and look forward to their installing one more. We have every confidence in all their members with whom we have worked, in addition to Kory: Brad, Kurtis, Dave, Ray. Thank you Progressive Home! read more

We've used Progressive Home for two places we've lived And I give them all the kudos that a person can give They are wizards of audio and masters of tech Secured my home like a boss and the home theater is sick And whenever we encounter a problem like we did just today They are here to the rescue in a big kind of way They make it look effort-less and let you in on the knowledge Easier to learn from the staff then the classes in college There's no better company and you'll be glad that you know'em Which is why I took time to thank them in a poem. read more

Progressive Home is the preferred vendor for American West (now Pulte Homes) so we didn't have choice if we wanted the house pre-wired for all our electronic needs. Turns out to be a good idea! We have over 20k worth of work done (unfortunately some are part of the package that we don't need at the moment so have these awkward plates all over the house) but what was installed works great! My media room and great room sound like an IMAX theater!! The outdoor Sonos speakers are awesome. Great pictures from the security cameras as well. Now to the not so great....there seems to be inconsistent way of programming the universal remotes depending on the technician so we had to have them come over a few times (no charge so that's awesome) to correct the issue. Additionally, a technician is the expert but you have to dummy down the jargon so lay people can actually understand the issue, why it happened and, ultimately, the ssolution. We would give 5 stars but we're still learning how to operate the universal remotes since we were not given any manual - just a quick less than 5 minute walkthrough. Moreover, when my speakers were installed, the technician cut the hole too big so he patched it with CAULK and not so neat at that. The ceiling has flat paint so you can see the sheen around the speakers. Overall, we're happy with Progressive Home.....definitely recommend their service. read more

If you are buying an American West Home, I would highly recommend declining to work with Progressive Home and getting your own quote through another business. Andrew, their sales consultant, is terrible! he will try to rip you off. I made countless attempts to work with him on different options to reduce the price of my package, and he kept coming back saying "thats the best option" and making no effort at all to work with me. his quote was $22k. I ended up making a complaint about him and then they assigned me Kory. I have to say Kory was fantastic! he worked with me and got exactly what I needed for $12k. That said, my experience was so bad with Andrew and his blatant attempt to rip me off, that I could not ever recommend Progressive to anyone. I say avoid at all costs! Also their install is far to complicated. if you go with their package, you are left with no choice but to forever be using them to fix any issues because they make the install so complex. read more

Progressive installed our security cameras around our home and has been there for us whenever we had questions or problems. Initially we wanted to install those Costco security camera systems since it was cheaper, but Progressive persuaded us to use them instead. As they pointed out they would be there for us if we had issues with the connection or if a camera weren't bad. They stood by their promise and has always been there to help us troubleshoot camera issues and settings. When we call them, someone will over the phone assist or they will send a technician out. I'm so glad we went with Progressive. read more

They go by Entertainment Design Group. James did an excellent job installing and setting up my home theater system. Works great and thanks for a great job!!! read more

From start to finish, Progressive Home was superb. Very knowledgeable, and extremely friendly. Able to fully explain exactly what I needed in my new construction home. We had our house wired for an alarm system, and we needed our wires toned for alarm system installation. Kurt's was our technician, and man, you can tell he has been doing this for years. Extremely friendly and a wealth of knowledge. He was able to assist with our wiring in record time. Will definitely be using them for future wiring and technical needs. Highly recommend. read more

I am so pleased to update my review and can not express how happy I am with Progressive! Mike the owner was amazing with his follow up and ensured we were taken care . The surround sound downstairs is amazing !! They fixed all the levels to a proper and distinct sound that is perfect especially for a movie and music enthusiast . I have already referred several friends to progressive and will continue . A special thanks to David who not only did a very awesome job but also took the time to explain everything to me step by step !! A huge THANK YOU...... read more

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Hands down the best company to work with if you want to improve your home and make the most out of it! We worked with them while purchasing our very first house and they were just great! From the very first time we went to their office to when their guys came out to install and configure what we bought we had nothing but a great experience! Price wise they're not the cheapest but they do a great job and you won't have to worry about seriously anything. We got quiet a few things from them like Sonos, speakers throughout the house and the internet spot that will better distribute your signal (totally worth it). We worked with Cory and he was very respectful and not pushy, he showed us a lot of things but when we told him exactly what we wanted he focused on it instead of trying to push more things into our loan. I'm so happy with them and their service I have plans to add more things to our house here soon and will make sure to stick to Cory! read more

If you need to add an overall smart system to your home which works seamlessly, then I would definitely recommend The Progressive Home team! They did a fantastic job installing an alarm system, video cameras, thermostat system, smart door locks, which are all controlled all by my iPhone. They also installed a Denon receiver system and surround sound speakers! The progressive team, Curtis, Brad, and Hector, worked flawlessly together and quickly had my system up and running. This process began with Kory's terrific presentation of the systems available to me and this was a huge help in determining what System I wanted. I certainly will recommend them to family and friends! read more

I must agree with Reginald, Jordan, Cody-Ann, and others. Progressive Home has one of the best after purchase customer service that I have ever experienced to date. They are always cheerful and professional on the telephone and more in person. We feel very secure knowing that they did not just install the security system and leave. I have let my neighbors know about Progressive Homes. All of the technicians, sales office staff, and customer service staff are to be commended. I especially want to recognize Al, Dave, Brad, Andrew, and Ray. If you need a super security system with great customer service, please consider Progressive Home. read more

Kurtis and Brad are awesome guys. I would highly recommend using Progressive Home for your audio/visual needs.

We were left with no choice but to use the builders low voltage provider. High priced, self admitted omissions in their half baked technical solution with no apologies for this, just attitude and the offer to resolve was to pay full price for their own self admitted mistakes. read more

The cable company messed up all the wiring when they were installing service in my home. Brad came to the house and fixed all the wiring in the smart panel. He was professional and answered all my questions. Thank you! read more

The Progressive Home Team is a first rate team... from the initial contact with Andrew through the installation teams of David and Eric to the follow-up from Ray, this is a class act. Having our house pre-wired by Progressive gave us the opportunity to add features and functionality without having to start from scratch. All the various options were explained in great detail and with zero pressure. When installation day came, the team was running a bit behind from their previous installation but had the courtesy to call to give us fair warning. You don't find this courtesy often. The installation team knew their product and their functions and delivered excellent service over multiple days (it was a big job). When a problem existed from the installation done during the housing construction, Progressive Home was on the ball again dispatching the same service team to resolve the problem. Excellent follow-through and great service with extremely reasonable prices. You don't normally find that combination in a "preferred" vendor from most builders. We are definitely going to use Progressive Home's services in the future read more

The installation guy was awesome! He was so down to earth, had a sense of humor, and was really (extremely) thorough on setting up our home automation system. Im a hands on person, I gotta see it before I understand it. He took the time to really go through each individual aspect of the services and equipment we ordered. And he went above and beyond, out of his way, to call an electrician working for the builder that built our new home and the surrounding homes and have them come out the next day to put in a free extra outlet in the closet where our control panel box is. Now, only if their sales rep was as good as he was, this would be a booming business. Good job, man! Thanks so much! read more

Kurtis came on time and prepared with our concern about changing our router and controller password as well optimizing the internet connections. He is polite, respectful and knowledgeable in what he does. I highly recommend them. read more

The epitome of service, and professional technicians who are amazing! Recently Brad and Al assisted us in setting up and mounting our new TVs, and some "smart home issues" we did not understand. The assessment of our systems and how to work things Brad gave us was clear, in plain language , and so beneficial to us, instructions a non technical person could understand. I am so impressed with the company, their responsiveness and knowledge, we will always be customers and thankful to Michael Lemke and his employees. Amazing , each and everyone we have met in their expertise! Karen and Regi Malebranche read more

Progressive home protects my house like a president their staff is very knowledgeable for security their pretty good and fast service when you needed most to get system going they make it sure that everything is up running before they leave (American west Homes ) not Pulte i like American west homes they asking about your piece of mind progressive home is a good team with American west home if you like a piece of mind for your new home American west homes with progressive home security home electronics is a 5 star for me read more

Great experience with progressive. I had 4 security cameras, a DVR, and an alarm system installed. They were in and out in no time for installation but extremely thorough. They took the time to listen to my questions and gave me clear and detailed instructions on everything I had installed. I would recommend them to anyone looking to upgrade their house in vegas. Thanks guys. read more

Progressive Home updated the existing network cabling in a house we just bought, installed new cabling where needed and set up our home network. From the initial site survey through the installation and training, they were professional and provided outstanding service. We are so happy with our upgraded network and wifi. Now every corner of the house gets the same excellent speeds. We can have multiple people working, attending school, gaming or streaming with no reductions in speeds, throttling or buffering. Andrew, Brad and David all did a great job and we would be happy to work with them again. read more

Yes, as great as it gets! Progressive, in my setting, has some of the BEST staff and Technicians -- specifically BRAD. What a pleasure to deal with Brad; he has no competition in whatever he does at and for the Firm -- Progressive. Superb individual and Superb Technician. He will go to extreme to make sure that the Client understands the system and how it should work. His demeanor vis a vis the Client is just MAGNIFICENT. Progressive, I thank you for having Brad on your staff of Technicians. Brad is in a CLASS, by himself. Brad, thank you for your services! Sincerely, R. Malebranche read more

Had a fantastic experience. Brad and Al came into my new home and were polite, professional and extremely knowledgeable. The equipment is in excellent working order and they took extra time to make sure we understood how it all worked. From start to finish working with Progressive homes has been fantastic!! read more

I have worked with Progressive Home for over 15 years, in three different homes. I am very please with their service and knowledge of home entertainment and security systems. Brad and Curtis have always been courteous and professional. I am a low tech guy, but they explained how every thing works until I understood. I am a senior citizen and this is only my second Yelp review, and the other one was very negative. I highly recommend this company. read more

I have to say that this company progressive home compared to other companies is the best and most professional people That I have The privilege of working with, they go more then their way of making things right. I will definitely call progressive home for future additions to my house . read more

We purchased our home from American West and Progressive Home was the home automation installers by default. Fast forward 5 years later and we were having some issues with a smoke detector that was connected to our home security. They came out and the technician (darn, i forgot his name) that came out was hands down, a pure expert in their products and services! I rattled off a few minor issues I was annoyed with, like having to manually change the time with daylight savings and the timing of the automatic lights... the temperature that auto defaults to a certain temperature... and from his laptop, fixed ALL of my issues within minutes!! He was professional, knowledgeable, nice (about listening to my gripes) and I like that he just tackled all of my issues! I should also mention that previous to the technician coming over, Ray walked me through a few things to try to trouble shoot my smoke detector issues to ensure that it was truly the issue at hand and was also willing to try to walk me though fixing it myself without sending a tech. Overall, I would totally recommend them for your home security and automation needs!! read more

The initial sales experience was great. Refereed to them by American West homes when we did our new build. The team was unable to get one of the automatic light switches working so they said they would come back. They came back the next week and was still unable to solve the issue. They came back the following week and was unable to get the switch working and whats more they burned the wall with live wires. The guy said they would schedule to return to fix it. Then the guy offered to paint it if I had paint, which I provided. The guy was less a painter than a wiring specialist and spilled paint on my front entrance door jam, tile, and walkway bricks when opening the can. After I cleaned up the mess and bid them farewell, I expected a call back for them to come and finally fix the switch. Fast forward 11 months and someone claiming to be from progressive home calls me, this time selling a static IP address which I had apparently bought a subscription for and now they needed to charge me monthly. David, the salesperson, kept talking over me when I objected and he wouldn't listen when I told him I didn't want what he was selling, he claims he made an appointment as a gesture to fix my switch was simply an afterthought when I brought it up to him. I ended the call after he threatened that my internet, cameras, and security system will not work if they don't get money from me semi annually for a static IP service. 1st, the big selling point for progressive is that you own the system and there is no monthly subscription. Second I would not have signed up for any such monthly program. At the time I believed the call was a scam so I called progressive to speak with a manager. I told them about the call and was informed I would hear back from them. I never did until today 3 weeks after the call when progressive shows up at my door to fix the switch. so the pushy salesman David was their guy, they told my wife the same thing about changing my IP if I don't pay them money. She sent them away because they didn't have what they needed to fix the switch anyway. Called progressive and asked them why they sent someone out to make another sales call when they still haven't returned my call from weeks ago. The manager stated they initially went to fix the switch but he re-iterated that I needed to pay them money for IP service or my devises wont work with the internet. I asked him to email or mail me a contract with my signature on it stating I am receiving a free service or that I will owe any money to him. I also asked for a refund for the switch his team has been unable to fix after multiple attempts. I would not recommend these guys, they have competition in town, don't let the discount for using the builders recommendation fool you, you get what you pay for. read more

We enlisted Progressive Home's service through our home builder American West. Their pricing is a bit on the high side, but their service is excellent and they were very easy to work with. Our technician Kurtis was friendly and professional, and did great job of explaining how our system works after the install is complete. I would recommend Progressive Home's service to all homeowners. read more

Progressive Home was the perfect solution for my project. I needed a bit of help to finish a AV project we started and couldn't finish ourselves. Brad was professional and efficient and got our patio music playing perfectly. I also did not have to wait too long for my appointment. Thanks guys!! read more

I recently installed security cameras on my home. They were wonderful. Very professional and it didn't take that long to install. We had a problem with one of the cameras and they immediately sent over someone who replaced the bad camera. Thanks for the great work and peace of mind. read more

They did my house about 10 years ago. That means that they are doing something right to have survived the Great Recession that hit Vegas harder than most areas. They did a very nice job on everything, through the builder. Some of my equipment is now outdated, but that is to be expected with technology. Good follow up customers service too even several years later. read more

Very happy with Progressive Home. Our alarm system is just what we needed and the technicians are very knowledgeable and helpful with our security needs. read more

My wife and I were looking for a company to take over and complete an automation job, including a security system, cameras, theater and lighting. The previous contractors left us hanging and so we were not in the mood to deal with yet another unscrupulous contractor . I contacted Leviton customer service and they recommended Progressive Home. This recommendation turned out to be an outstanding one. I contacted Andrew at Progressive Home and explained my situation and what I needed done. Kurtis came out to assess the situation and Andrew came out as well. I couldn't be happier with the entire interaction with everyone from Progressive Home, including Andrew, Kurtis, Ray, Al and David. Everyone was very professional and they protected their work areas, cleaned up and completed the job so that everything works flawlessly. Thank you Progressive Home. read more