Beware. I canceled my alarm service directly with Brinks and was repeatedly told that I had no outstanding balance. At no point did Brinks inform me that there was a separate contract with Synergy Security, and it appears there is very poor communication between the two companies despite Synergy selling Brinks services. Years later, I discovered a collection account for over $2,000 on my credit report. Had I been properly informed, I would have addressed the issue immediately. Instead, I found out through a collection agency. As a Realtor in Las Vegas, I would not recommend this company based on my experience. The lack of transparency and communication created a very frustrating and costly situation read more

Horrifically bad customer service by the woman named Mel who answers the phones. Their door to door salesman Stephanie are not that much better either in their demeanor and professionalism. The deceptive actions by their d2d sales are completely unacceptable and should not be allowed to happen. I've been lied to and not given the information needed regarding the contract they eagerly want you to sign but not go over. You end up finding out that they screw you into a 5 year contract and if you cancel it's $3,679.00 to buy you out of the remainder of the contract. The Ring cameras suck and don't like to stay online for their intended purpose of watching my surrounding property. So very frustrating to deal with this level of abuse by this company.. if I could give zero stars I would!! read more

signed up when I first moved in as they came to my front door and it made good sense however, the very next day I found out I was diagnosed with cancer and that my insurance was not going to be covering 85% of my treatment. When I canceled the "manager, he be graded me told me why would you sign up in the first place that is so childish what you did was very childish only children do that. Now I'm 67 years old and they do have a cancellation policy.never let me tell him nor would I want to tell him that I was diagnosed with cancer. I do not recommend this company at all very very unprofessional. read more

Just bough a home and had a conversation with Austin Martin about installing a new security system. The conversation was great and he was very attentive to what I was looking for. This review is a little different, but after agreeing to the terms, but before the full install was completed, I decided in the end that I did not need a system at this time. I am giving a good review since Austin was very kind and understanding when it came to cancelling the service. The technician, Will, was also very helpful and did a great job and patching my walls when the equipment was pulled. Although I didn't go with the system, I would like to say that the service that I got from the two gentlemen was awesome. read more

Not military friendly at all if you get orders to PCS. They refused to let me cancel my contract.

I just bought a home last month and today Sammy and his trainee came by to talk to me about their security system that was in the house from the previous owner. The told me about their system and that it was outdated. I expected there to be a huge sales pitch, but quite the opposite. They are going to be replacing the old panel, installing new sensors, an electronic lock, and 3 video cameras all for no costs. No equipment fees or installation fees. Just a low monthly monitoring fee. I couldn't be happier with their professionalism and how well they communicated the entire process. Thanks guys for stopping by and helping me feel more secure in my new home! read more

Terrible customer service to say the least. The female who answers the phone is useless, rude, Consistently talks whenever you are trying to speak or get a word in, does not like to let you explain or express your frustration with the issue you are experiencing with your system, all she does is speculate about what the cause is of the issue that you're experiencing, she's always attempt to block you from trying to book or coordinate for a actual appointment with a technician. Her go to response is contact this other company because that is what They Do; they'll fix it online, we don't do that, when the paperwork that the technician who installed our system left with us, clearly states in black and white, that in order to Schedule for a technician to come out and Fix the problem, call this company (synergy security). She is Always trying to pass the buck off to another company. Sounds just like something someone who accepts zero responsibility in their life would say. She presumes to know what's going on with your service without any knowledge or diagnosis at all. She is quick to diagnose it in her (delusional) mind, while never actually providing a helpful solution. If this is who they rely on to represent this company; turn around and do Not waste your time. She is super ghetto, classless and has Zero training in customer service. Please read all of the other negative reviews of this company and take heed, as you've been warned because every single one of the complaints is True! This is straight up False and misleading advertising and they know it. There should be an option for Negative stars. I cannot emphasize enough about how horrible this company is. They should have an automated recording system of all calls coming in. Clearly they do not and that is why she feels entitled and brazen enough to speak the way she does. Synergy Security - you are straight trash just like the female who you have answering your phone line! Absolutely disgusting and a garbage company. read more

Do not sign up with this company. The salespeople will likely be friendly and reassuring when they come to your home but if anything goes wrong, they will leave you high and dry. We spent months dealing with a panel that kept beeping nonstop. This happened within a year of their install. The office tried to say it was because of a device we added (without even seeing anything themselves), but when we finally got a tech to come out, he verified that it was a bad panel that needed replacement. Synergy, specifically their manager Andrew, then gave us the run-around, telling us we have to go through Brinks who wanted hundreds of dollars to replace the panel. We are under contract with Brinks so we have to keep paying despite this issue unless we want to pay a fortune to terminate the contract early. Synergy continues to earn residuals from our contract and instead of replacing the panel for us like the tech who came out wanted to, they decided to tell us to deal with it ourselves. You can't determine a good company based on a sale where everything goes right. It's when things go wrong that you see a company's true values. Unfortunately, Synergy has none. Go with another Brinks vendor or with ADT and don't fall for all of their free offers. When that free stuff inevitably fails, you'll end up paying more than it was worth. read more

Thought I was getting a good deal on a security system. Ended up finding a better deal through someone else. It took about 4 phone calls, an email that was never responded to and a voicemail left stating I'd call every day until someone responded until I got a response. I requested to cancel services with the rep who came to my house and was met by multiple questions. I then got a call from someone else who was very condescending and refused to cancel my services because I was in a contract. I was never told I was in a contract and was unaware. This company will do anything to get your business but will do anything to take your money when you want to cancel services. Never again will I use a 3rd party company for anything. These people are thieves. read more

Excellent same day service to set up our home alarm. Everyone, we dealt with was professional, kind and helpful. Great company that does great work. read more

Joel was nice and knowledgeable Super nice service , help and explain about everything. Amazing service. Thank you read more

Hello me and my wife our happy Brett Wachman very friendly came to our new home we just purchased we were both skeptical at first until Brett explained the tax credit and how much we could save during fall and spring and we were sold! We moved to our new home Nov 2019. Brett signed us up everything went smooth permits were pulled and the techs able to start the install on Dec 31(New Years Eve)! So luckily we qualified to get the tax credit for 2019! The install was finished on New Years Day! The only delay was waiting for Nv energy Tech to come sign off on the panels so we can power them up! It was finally signed off in Feb and were very happy with solaredge app and our solar production were already SAVING! So summertime here we come! read more

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Definitely do not recommend this company. Lady answered the phone as a smart ass and rude. They don't keep paperwork on hand. They hire independent contractors and hold no obligations to the scam artists they hire. So definitely beware this is just a shelter and there is no responsibility or accountability. Important to know what you are getting in to. read more

So if you're like me and have been spending alot of time searching for an alarm company, the great news is you can stop searching now. We are overjoyed to have selected Synergy Security for our new home. Sammy came to our house and explained all the options very thoroughly and we are extremely happy with our new system. There are notifications anytime a window or door is opened and on the second day it was set off by my little one and the response time and procedure is impressive. I am delighted with the service and value I received. Sammy was very professional in explaining everything and we are very pleased with our new system. There are great deals on Yelp and I received the November promo for a Ring doorbell which I love! Do yourself a favor and stop the hassle of searching for a business to protect your home because you have found it. All you have to do is call now. read more

Synergy Security - Oh Ring! - Security Systems Near Me - Las Vegas, Nevada

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Bad business practices. Will report them in to BBB Not abiding by their contract laws. read more

I don't ever write reviews however, I had to take the time to really recognize Nick Klapp, who knocked on my door recently and I had the most wonderful experience. I am a first time home owner and yes a lot like yourselves I experienced many people knocking on my door offering products and services. I don't have the time, money, patience, or even mind space to deal with talking to sales people and negotiating the right price. I am a busy woman with trust issues and a difficult personality, I just don't have the time. Because of everything that we're going thru (Pandemic), its important for me to recognize quality people who are trust worthy, have great work ethic, who are genuine and understanding. Nick is the most professional, genuine, authentic, kind, intelligent, well mannered and over all good hearted person I have ever had the pleasure of meeting. I knew I wanted to get a security system, but with moving and all the other bills, I just didn't know when, how or if I would be able to afford this any time soon. Nick was very empathetic about my financial situation and really listened to my needs, budget, and time frame. Nick helped me sign up for the perfect alarm system that fit my needs without making me feel pressured or uncomfortable. It was all very organic, he just has a lovely way of walking you through the process. He was very kind, honest, transparent, helpful! My entire installation was affordable, modern, and everything i could have asked for and MORE because now i have someone like Nick, on my side looking after me in case of any hiccups (*there hasn't been any). In times like these you can't do it all, its necessary to have good connections and someone who's willing to look after you! Nick is someone you can TRUST, he has so much knowledge and no matter what age, race, you are, you will be treated with the upmost respect. What else can you ask for? Nicks cell phone number is (702)-606-1993 read more

We worked with Brett Hall to get the Brinks security system and service set up and he was very professional, friendly, and helpful. The entire process was smooth sailing and seamless. He even came back out after the sale to help me replace a damaged sign for the front yard. Highly recommend this company + Brett Hall in particular for anyone looking for a great customer experience! read more

Melissa in billing is amazing! She handled a billing miss-understanding with my new account and took full responsibility for it. So refreshing. Micah was great with starting my account and the process was easy and smooth during installation. Easy to use system with no issues. read more

They are complete scam artist they come to your home posing as Brinks workers and they give you quotes then say your approved. I was happy and accepted their contract and allowed them to set up cameras which were cheap Ring cameras not official cameras but compromised because my car got broken into. One week later their sales guy comes back to my home saying Brinks didn't approve me and they needed 1000.00 dollars for the cameras so I call brinks after the gentleman told me not to and the representative from Brinks told me they were a not workers for Brinks but an authorized associate to sale there services and in fact we were approved but they wrote up some contract that Brinks found suspicious. I told them to fuck off and take there scamming butts somewhere else's do not trust anyone saying they represent a credible company please research and call companies directly. read more

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Owner knocked on my door shortly after I moved into my home in Southern Highlands. I decided to give them a shot after comparing all of the top alarm companies. Touch screen panel, iPhone app, every sensor you can think of (5 bedroom house) were all included, and a low monthly payment for their service. I've been with them 3 years now and would highly recommend. They lowered my rate after 2 years and added a 1080p camera for free. Always very responsive and the customer service has been great. We also use them for our business too! read more

By far the most unprofessional company every time attempt to sell their services. They have disrespectful kids knocking on your dog . Told him I wasn't interested and the kid became very disrespectful read more

I'm leaving this review for the great customer service from Mackenzie and Daniel, they made sure I understood the steps and process of how everything would work once we got the project started. They were always easy to get in contact with if I had any questions and even still checked up on me afterwards to see how everything was going after the job was done with energy company. I have other family that have taken forever to get their solar started, but mine was up and running quite smoothly and quickly. Would definitely recommend them to anyone in the future! read more

I arrived home at 7:15 p.m. last night to find a person (Daniel D) knocking on my door. When I informed him there were TWO private property signs on our cul de sac, he immediately told me "anyone can make a sign." After that comment, I told him to get off my property or I would call the police. He got onto his SKATEBOARD and proceeded to cuss me out as he left. When I called the company the next morning, Andrew defended him and basically called me a liar. When I quoted the cuss words Daniel espoused, Andrew told me he would hang up if I used those words. I then told Andrew I was quoting the exact words used by his employee against me. I'm flabbergasted any company would hire rude kids riding on skateboards to solicit people to buy solar systems. I mentioned this to Andrew....he didn't think it was unusual. I'm not going to waste my time calling owner Eric Nicholas...my guess is this genius has the same mentality as his employees. read more

This company is awesome! I HATE HATE HATE contract and security companies, but being home alone a lot I finally decided to work with a company. I received many quotes from all different companies, and I chose this one because I would have direct contact with the salesperson if I ever had any questions/concerns/issues. I like being able to text or call a person directly instead of wait on a automated phone line and get someone who doesn't know me or my situation. So I signed the deal and got an alarm installed. Yesterday at 4am my alarm went off. It scared me a lot, and I realized I would like to have a panic button that is portable so I can hide if need be and still alert the police. Right now I only have the panic button on my panel which is in plain site and could be hard to get to in the event of an emergency. I reached out to Danny and asked about getting a remote of some kind. I them got a call from the owner which is awesome! He sympathized with my situation from last night and said he'd be happy to setup a remote control free of charge to make me feel ever safer. I really appreciate the great customer service and being treated like a human. Both of the guys I've dealt with have been compassionate and understanding and really do care to make sure I feel safe. A lot of alarm companies in town just want money and you to sign that scary contract but I feel like I could reach out to these guys any time with questions or concerns and they will do anything they can to solve it and make me feel safer in my home. I will remain a client with them for as long as I need an alarm company. I HIGHLY Recommend. read more

I was so lucky to do right choice with right company! Eric the boss is awesome and very friendly. Anytime I text him for any questions he ll respond me at less than 10 mint. So happy with technician man Joel and he so patient with me if I bother him with any questions. I am so glad I never lock myself with other scam companies. Price is so inexpensive! So many good comments to write. You dealing with one person if you have questions and they are local in Las Vegas. My family wanna thanks Eric and Joel to helping us choose the right package for great price! read more

Mack was great! He was personable and didn't make our questions seem like an inconvenience. I actually enjoyed getting everything set up and I'm really confident in my solar AND security systems. Thank you for making this possible for us! read more

I really wanted to switch from ADT, to another company because of the horrible experience I had with them. I was looking up different companies on yelp for security and I found synergy. A guy name Nick came to my house and walked me though everything they had to offer. I was extremely surprised what they offered. I have really been wanting a touch screen panel and they were able to a full upgrade to my system for a very cheap price. I was extremely happy with the equipment and how honest they were. I mean what other companies representatives gives out their personal number? I would definitely recommend these guys if your in the market for a security system read more

Wow I'm so happy I called these guys for a security system. Nick came to my house and helped me step by step how a security system would work in my home. He was was very patient with me and didn't pressure me into anything. He was able to give me a free ring doorbell that my wife has wanted for a long time. The system was very affordable and I was very happy to get a security system in these uncertain times. I called around to some other companies like adt and vivint. These guys were almost 40 percent cheaper with the same quality of equipment. So if you are in the market for a security system defiantly give these guys a call. read more

We couldn't be happier with the service. Everything has been excellent since day one. The installation happened same day and the system is perfect for our needs. Highly recommended! read more

I am legitimately surprised by all the bad reviews on here. I am more than happy with my security system. My sales representative Nick, was extremely helpful and informative. I would recommend this service. 10/10 service and Nick was the best!! read more

These guys are awesome! They gave us a great deal on some ring equipment that we wanted! Also they we friendly and very knowledgeable about the security system. Quick install as well as the highest quality customer service we've received. Thanks Michael Moore you are awesome! read more

After signing a five year contract with vivint I decided to switch. Very satisfied with this company. The tech that came out was very knowledgeable about the HD module and app for the system. Great customer service. Easy transition. read more

We had Dennis Goze show up at our door. My first thought, "ugh. Not another salesperson". However, I am glad he showed up. He is very down Earth, knowledgeable and doesn't treat you like a quota. He treated my husband and me like ohana (family). He got to know us and our family, gave suggestions of equipment that would benefit us and explained everything thoroughly. He didn't pressure us. He said he understood how moves can be overwhelming and didn't want to add any more to our plate. I appreciate that. I seriously hope a supervisor sees this and gives him a pat on the back (or raise :-) ) Moving on to the installation technician, Joel. Where did you find him? He is just as AWESOME as Dennis. Wow. He was super nice and knew his stuff. He explained things thoroughly. He checked the system and rechecked it a few more times to ensure the system was working properly. When we were entering in our pass codes, he left the room (on his own) to ensure our code security. Any time after that, if we had to enter it, he turned his back so he wouldn't see it. Great guy! He was also down to Earth and funny. Nice to have service people treat us like people. He also deserves a pat on the back (and raise) Great job, Dennis and Joel!!!! Mahalo! Siobhan read more

Joel was great as a tec, knowledgeable, friendly and easy to work with, I highly recommend him to do your work/

Paitra is the best agent ever. She helps me even after the solar had been installed. Always, reliable! Great experience!

Loved that they showed up in a mask! Anthony H was very helpful and explained everything to us, and most importantly was very honest about their security system. Pricing is also great by the way! Not too expensive. read more

Hi I just want to share how happy I'm to have Synergy Security as my house security system I have the pleasure to meet David Adamson and his Brother both were absolutely amazing they took the time to explain how the system works and listen to my needs and concerns. The price its worth my peace of mind. They are truly great people. Thank you gentlemen for extraordinary and exceptional CUSTOMER SERVICE. read more

Synergy Security are the go-to guys for alarms & camera systems. Nathan the sales rep was not pushy when it came to products and was very knowledgeable in the security industry. Contacted him on a sunday evening and he was able to get everything up and going the same day. Joel, the tech was punctual, organized, and completed the installation to the outdoor camera and alarm system with no issues. Couldn't have asked for a better system or service experience. Very satisfied! read more

I love my new home security system. The guy who came to my house was named Richard and he was a sweetheart. He recommended I get cameras and he was soo right!! I feel so much safer with them and Synergy's customer service was the best! I've dealt with a lot of companies and they're just outstanding! I've recommended Synergy Security to both my children because they're local and care so much about the community. Thank you!! read more

Everything from the beginning has been amazing! Giovanni worked with my schedule to set appointments and gave me so much information. He even offered to have the installer come out in the evening to set up the security system right away! It works great and really easy to use. I feel so much safer knowing my family is protected. I met with Giovanni and Sammy after my security system was installed and now can't wait to get the solar set up soon! read more