This alarm company's customer service is horrible. Our shit never worked properly and they never made it right. Did a shitty job with installation. Also our lithium battery almost exploded in our keypad. read more

Sting Alarm is a great local alarm company. The staff of very knowledgeable and helpful. Whether they're installing new equipment or adding to what you already have - their prices are reasonable; and monthly monitoring is competitively priced! John in the office answered all my questions and walked me through options. Stacy came out to set everything up. I definitely recommend them! read more

Sting Alarm - Security Systems Near Me - Las Vegas, Nevada

The company requires all customers to sign a non-disparagement agreement whereby if you make any comments about Sting Alarm that criticize the company (even if true) you will be required to pay them $10,000. But don't take my word for it. Read the contract they make you sign. I was about to do business with them but choose not to sign when they refused to remove that provision. Perhaps this helps limit bad reviews from customers, but I think honesty, transparency, and the support of free speech is more important. read more

Whoa! I'm pretty Happy with my decision to go with www.stingalarm.com I talked with every alarm company in the Las Vegas, NV area and pulled the trigger with STING. STING Alarm has been around for a very long time, and they aren't going anywhere anytime soon. Every day, more and more unvetted people are crossing our borders, I felt like I needed to do everything possible to protect my family. Honestly, I was still a bit apprehensive about my decision to install an alarm system, but after Issac, Sting Installer, left my house I KNEW I HAD MADE A GOOD DECISION. Super impressed with Stings technician, Issac; he made absolutely sure that me, and the wife, were satisfied with his work, before he left. Issac rechecked his work, setting off everything he just installed, before he left and even tied my "SMART THING" devices (Z Wave) into our New Alarm System. Another HUGE PLUS. It's better than advertised! Todd, the main man at Sting, was very patient with my questions while I was deciding if I wanted/needed an alarm subscription. Todd and I talked several times over an almost two-week period. (I had lots of questions) The app STING uses is extremely user friendly and has more than enough bells and whistles to satisfy even the biggest "High Tech Junkie." I'm seriously looking forward to the new comfort & serenity I'll be enjoying every time I leave the house, especially for those extended trips we occasionally go on . . . THANK YOU TODD & ISSAC for Everything. read more

When our HOA cameras went down on weekend, received superior service from Chris who connected me with Michael who provided things to try to see if cameras can get back online. Suggestions he provided worked the first time and all our cameras are no back on line for viewing. Will be setting up review of our system with Sting. Thank you for all the calls to ensure system working properly. read more

We've had our alarm system for about a year or so. They were excited that there was an old ADT alarm system during the install. Oh, you can save money, we'll use the existing wiring. OK, well that sounded good. What they don't tell you is that the old wiring can go bad, and every time they have to come and add new wireless contacts, not only do the contacts cost, but so does the labor and a trip charge!! :( In the long run it probably would have been cheaper to just install all brand new wireless contacts while they were during the install. There would certainly have been some kind of warranty. When the alarm went off at 1:20 am due to the faulty wiring, we cancelled the alarm, but then the security guard showed up 36 minutes later. What good is that, we could have been robbed and killed during those 36 minutes! This does not make me feel safe at all! I was thinking about adding 2 wi-fi thermostats to the Sting package, but they want to charge you a monthly fee for the thermostat app, where as other apps are free! I would no longer recommend Sting Alarm. read more

I bought a house with Sting alarm system. Basically, I can't do nothing with it because you have to use their monthly service in order for the system to work. They charge $59.99 a month and they make you sign 3 years contract. I have no desire to pay so much money ($59.99 a month) and have no desire to commit for 3 years - I can easily install Ring equipment and pay ONLY $10/$20 a month with no commitment at all. I have no clue how people keep paying Sting/ADT etc. so much money when there's a better alternative. I wouldn't recommend these companies (Sting/ADT) - you simply pay more and have to commit, and you get nothing extra in return. I also don't like their business practices as they make you sign 3 years deal - I wonder why? I hope these businesses will bankrupt or change their business model because I don't think they have a place in 2022+. read more

The only company I have ever dealt with that thinks there are 15 billable months in a calendar year. The accounting department is the most incompetent I have ever dealt with. Consistent on Phukking up your bill, they bill 2 mos in advance, thinking they are being so clever trying to get an interest free loan off you.....As for the alarm workers, they are fine, equipment is fine. Beware of guaranteed billing problems, a revolving door of 6th grade math level competence. read more

Called multiple times a week for customer service about an alarm and cameras that never worked. I never signed a contract and they are forcing me to stay in contract although they bought the contract I was in years ago and never re-signed from the prior company. These guys are snakes and assholes over the phone and will do whatever to take your money and not honor their service. Any alarm service is better than them. Do some research and STAY AWAY FROM STING!!! This comment is mainly about Marc Walker who was a complete asshole on the phone. Jon P if you want to call me 702-498-2222 -TERRIBLE SERVICE -TERRIBLE EQUIPMENT -don't waste your time or money on them read more

I have lived in my gated community since its origination 14 years ago. The original contracted company changed twice, the last company being Sting Alarm. Two years ago the company changed its billing software which resulted in cross over billing issues; always claiming that there was a month due. While I found that the company's account manger was difficult to deal with, the company's owner went above and beyond to resolve my concerns. I am happy to have my home managed by Sting alarm. The fact that the ownership cares about customer service and loyalty goes a long way with me. read more

I am totally appalled. Why would you lie and take my money for 2 years straight? Here's what they said "We don't know how you had service in that house. It was a rental, we will not put it on the new house it's a rental. We need a new 3 year contract. Oh and you owe us for early termination because we won't let you change service location under original 36 mo contract." Then your going to steal $50 out of my account when I'm not even at the old house and you have left me and my family vulnerable without an alarm. I cannot believe the audacity of this sales and retention manager Mark. I used to recommend this company, I need this rectified ASAP. read more

Yesterday I called Sting Alarm because my alarm goes off immediately (not giving 30 seconds to disarm the alarm) maybe 2 times a week when we come home. This has been a nuisance to us, my neighbors and scares my pets. The gentleman I spoke to (arrogant and condescending might I add) wants to charge me $160 to come out with one hour of work plus parts. I thought this price was high for something that I did not break or cause to falter. He says, you have been with us since 2013, so we should warrant your system for that long? I thought the opposite...since I'm a loyal customer, wouldn't you want to take care of your products and services? I definitely would pay for the parts and the actual repair, but $160 just to come out and look at it? Wow. That aside, I was not getting calls or texts saying my alarm was getting set off. When I called about this prior, the woman said to call my cell phone provider as they are are probably blocking the texts. Never heard of this before. I will be researching new alarm companies. Not happy anymore. read more

I had them put an alarm system in my office last year. We were told one thing by one guy, but when the other guy came to install the system, he told us completely different information. Whatever, it wasn't that big of a deal, it was just annoying. I had them come to my house a couple of weeks ago because we are looking to get cameras installed. The guy who came out said we probably can't get a camera installed by our front door because we have vaulted ceilings inside, but he was going to check with his supervisor to find out what options we had then get back to me in a couple of days. He also kept mentioning that we should have an electrician come out to do all the wiring then Sting would come out to just install the cameras. He must've said it to me about three or four times so I got the feeling that he did not want to do any of the wiring. Regardless, he said he'd touch base with me in a couple of days because he did not know how to proceed w/ our vaulted ceiling situation. I found a whole interaction weird because I find it hard to believe that my house is the only house in Las Vegas with vaulted ceilings who can't get a camera by the front door. Strange, but whatever. That whole interaction was probably about 2 1/2 weeks ago and I have yet to hear anything from anyone. Customer service and follow through are seriously lacking. read more

Stay away from this company. The service is horrible. I signed an initial 3-year contract on November 4, 2020, after talking with John Laughlin and agreeing to a monthly service fee of $54.00 monthly. When I received my first bill it was $64.95. I called and was told that the billing was correct and it was the amount I was quoted, which is false because I have the quote in writing. I asked by phone and email for a copy of the contract I signed through DocuSign and was never provided one. The installation dragged on and was not completed until after I received my first bill. I had to call and remind them to get them to come out and finish the sensors for my garage doors. When I received Laughlin's sales pitch he told me that having a monitored system was better because their staff would come right out and fix any system problems, and respond to an alarm after confirmation that it was not accidental. My panel (under warranty) and radio signal stopped working on Thursday, 6-3-2021. After multiple phone calls to troubleshoot the problem with both Jamie and Rick, Jamie told me she could not have a service person out until Monday between 8 and 10. I phoned their office at 11:45 because they had not shown up. The person that took my call said Jamie had scheduled me for the 14th as that was the first available! Eleven days response time after a service request from a security monitoring service is outrageous. At this point, I am looking for a way to cancel this contract legally. read more

I was looking for good security cameras for the outside of my house. I called Sting Alarm, and Todd came out to the house, gave me recommendations on how many cameras and where he thought the best coverage would be. I decided to go with Sting and the cameras were ordered. A week later I received a call from Craig saying they were in and they would be installed in two days. The techs were Jason, Sam and Patrick, they did an outstanding job. Everyone at Sting was professional and very helpful. I highly recommend Sting Alarm. Mike H. read more

*UPDATE - After speaking directly with the owner Jon, he arranged for his team to figure out what the issues were with the cameras and we now have a fully functioning security system. I am so relieved! It was a bit of a complicated process but they were able figure it out. Thank you Jon, Todd, Mike, Devon & Adam for getting us up and running and making it right. read more

The only good thing about this company is the Tech named Rick. He has done everything he could to make this work but their equipment NEVER works and you can't view the cameras when you need them. People will ring my doorbell and nothing records. Their contract is shady as hell. I patiently waited out my 3 yr contract but because I didn't give a 30 day notice they automatically renued my contract for another year. DO NOT use this company if you need peace of mind that your house will be safe. read more

UPDATE : From earlier comments. John L contacted me within a few moments of post. Took responsibility and apologized for the mis hap. He has taken care of all of my concerns very quickly and is in my good guy grace again. I am happy with all of the service/installers and the quality of the alarm. read more

Sting Alarm - A GOOD LAUGH - Security Systems Near Me - Las Vegas, Nevada

Sting has done a great deal to improve their service since my previous review. No longer 9-5, which was primary complaint at the time. Two advantages to Sting over their competitors like ADT or Cox. First, they don't oversell. When they make recommendation, it's with a view to long-term customer retention. For example, Billy was just here for installation of two cameras. Ended up doing just one. We talked about reasons, and pros and cons of what I wanted. Ended up going with a single camera, with option to upgrade further in future. Second, no matter what you add - cameras, sensors, smart thermostats - everything is controlled by single app, so no need to toggle between apps when traveling. And, even better, no matter what you add, your monthly monitoring fee stays flat and doesn't increase. Their turnaround time when you've got issues is amazing too. read more

On Monday, October 25th, Steve Alvarado arrived to my condo after notifying me of his arrival time. (He was early in the 4 hour window! Perfect!) He introduced himself and was very polite and assessed my entire security system. He explained everything that he was looking at and was courteous and professional. After his diagnostics, he determined what the issue was and not only corrected that station but corrected the adjoining loop station that responds the same way. I was impressed with his knowledge and his timeliness. I feel confident enough that Steven has convinced me to stay with the company. I had some equipment that was seemingly faulty but it looks like due to the sun, heat and austere conditions. I was about to leave and he convinced me to stay. Thank you Sting for employing an outstanding employee. read more

We've had a great experience with Sting over the last year-and-a-half that we've been using them! Friendly sales people signed us up, clean & prompt technicians installed our equipment, and happy people answer their phones. They offer all the services that everyone else does, motion sensors, glass break, cameras, smart phone operation, etc. We used a different company at our old house, got broken into, and there was only one security guard on call that night and he was across town. Long story short, LVPD arrived at our house before them! That's insane. Hence why we chose to go a different route. We have our bright yellow Sting sign in the yard, their stickers on our windows, and I feel comforted by the promptness they have promised us. A phone call is made to us within seconds of any false alarms we've had. So far, so good! read more

Just had my alarm serviced by Chris from Sting Alarm. He switched out a bad box then tested the entire house to make sure everything was working properly. He was amazing! Absolutely the Sting Wizard! Showed me so many features about my system I never knew existed! Extremely knowledgeable, talented and professional. Highly recommend!! Mike S. Henderson read more

Devin at alarm.com helped me set up my alarm security system on my Alexa app. Devin was very knowledgeable, patient and easily walked me through the set up steps. Everything now works perfectly. A big thank you to Devin!! read more

Sting always answers there phone and will put you through to the needed department quickly. I have been using them at home and the office for over 10 years and would not go anywhere else. read more

I believe in giving credit, where credit is due. So, THANK YOU STING ALARM, for providing such an outstanding service to me and the rest of the community! I will continue to refer your services to my family, my neighbors and my colleagues. I work and deal with Customer Service on a day to day basis and I understand first hand, what it takes to impress and win over by the actions rather than an empty promise. To take the time to listen, start and finish a job based on your customer needs and taking the time to fully explain what you offer and provide based on what the demand calls, STING ALARM, you definitely win! It's local businesses that makes sure the communities are safer by offering the latest alarm products, and assuring you they've got your back. I want to thank John Laughlin for making sure my work order went as smooth as possible. As a new customer (roughly 3 mths.) I know that I will remain a lifetime customer, because of the way STING ALARM handled my concerns, requests and made sure I was taken care of. I want to also thank Rick Grant for his patience, knowledge of products and his great personality on Customer Service. You have made my second visit with your company an even greater experience, I am forever grateful for the service you provide. So, THANK YOU again and keep doing what you do best! Before you begin to think that this review is unreal, you may want to hold your opinion until you try out STING ALARM as your provider. They're not your national alarm service company, that overcharges you for services you cannot comprehend. It's REAL, they're a real company with a great sales and service team that live up to their promises. Don't knock it, till you've tried it! Oh, and by the way.....you're welcome! You can thank me later for my review, once you have experienced their great service!! read more

These people don't deserve any stars. We were long time Sting clients. We have a medical practice. In August 2019, we suffered a break-in; miscreants seeking drugs. Sting did not notify us or the police. Subsequently, we determined there had been a malfunction with the phone line. When an alarm company monitors your property they can always see the alarm is communicating with them. The logs will establish Sting had knowledge the system was not communicating but failed to advise us. We requested a repair technician. We waited weeks for Sting to provide a technician, and, had to call repeatedly to "remind" Sting of the need; meanwhile we had no alarm protection. We had to install a secondary camera system. There were two problems with the system; 1) the failure to communicate and 2) a zone showed an open. In September 2019, Sting's technician visited our office and claimed to have found the problem but never tested it properly. At day's end when the system was armed we determined the system was still not communicating. This brought on the second trip by Sting's technicians. During that trip a zone that worked perfectly before Sting's technicians arrived showed a fault after they worked on the panel. They rewired the RJ31X communicator and transferred the alarm telephone connection to our fax line claiming that was where it should be. Their assessment of the inoperable zone was the panel was antiquated and needed to be replaced. They "completed" their work and left us with that zone inoperable, meaning any miscreant could access the building. We subsequently discovered Sting's technicians had disabled our fax line; thus any pharmacy seeking a patient refill could not receive a fax response. Additionally, their efforts disabled another telephone line. Sting's qualified techs disabled two (2) phone lines, created another default in the panel and left our building with the alarm in that condition. This is a medical practice with drugs on site. We subsequently brought in a local alarm company. That technician discovered Sting's people had broken wires to two zones and improperly wired the communicator. We cancelled our service with them and requested reimbursement for the losses they caused. Instead of making things right they continue to send threatening letters and claim our contract is 'on hold'. Sting couldn't properly monitor the alarm and have been unable to work out we're no longer a customer. read more

Kudos to the staff at STING Perfect installation of cameras . Blane was the installer and he took the time to install effortlessly and to explain its use. Rick the sales manager was altogether great. After he discussed my needs, I didn't even feel it was necessary to get other estimates. JohnL. in office worked with me to streamline the process. Fabulous!!!!!!! I would give top billing to all. read more

Great experience so far. I was a former disgruntled client of AVS alarm, and found out Sting took over. John Laughlin was really helpful, the install went great. We had an issue with a camera, and the company dispatched Rick who was great. Explained things and was very helpful in resolving the issue. read more

We live in Sun City Anthem and have been concerned about the increasing number of break ins in Anthem and the surrounding community. Today Sting Alarm installed a security system for our property. They installed three outdoor cameras, a doorbell camera, inside motion detector, glass breakage notification and a system control panel. Sting technician, Isaac Ledbetter, did a wonderful job on the installation. He was so pleasant and professional. Isaac was so thorough in explaining all the steps of the installation and spent a good deal of time walking us thru the workings of the control panel and the app. We are every impressed with the video quality of the cameras and the camera angles of our property. From the app, we can access the cameras from our computer, iPhones and iPads. We will continue the explore the app and watch the video tutorials. We are so happy with the Sting Alarm system read more

I'm in a new build and was bombarded by security alarm companies as I was moving in - some literally followed me into the house as I was carrying boxes. They could have at least grabbed a box! Sting was not at all salesy but still very confident in their service. I liked them right away. The install was easy and the customer service is great. I've used the other alarm companies in the past and love that Sting is a local run business and that you get local customer service, not someone in another state with an employee ID you need to write down. Highly recommend! read more

Salesman Ron honestly made us feel so uncomfortable. We signed a contract just to get him to leave. Turns out he tricked us into a 5 year contract though by simply asking us if we thought we would be in the same house for the next 5 years. And considering we had just purchased a new construction condo (which Ron the salesman knew since we were getting some new community bonus deal or something) and this visit from Sting Alarm was within the first 48 hours of us receiving our keys yes we said we planned to be in the house for 5 years and security was important to us. We feel totally manipulated. read more

ZERO STARS, my pregnant wife need it someone urgently after the alarm went off and she ask to send someone and the answer was they are too busy it will take a long time for them to come, ( the contract says 15 to 20 minutes) this company is a BIG SCAM , stay away from them I HIGHLY RECOMMEND! Completely useless and even after they didn't fulfilled their side of the contract they still change you a higher fee for cancellation! THE WORST COMPANY EVER! SCAM read more

I've been with Sting alarm for several years now. Every time I deal with these guys they're so awesome! I feel these guys/gals deserve a good shout out on yelp so their bosses are aware of the good job their doing.... or in case anyone is reading reviews to decide what alarm company to go with. A few weeks ago I had one of their technician stop by my house to make sure my system was working properly. After the technician (believe his name was Jason) was done, everything was good. From past experience with dealing with outfits like ADT, they would normally issue me some kind of service call invoice...nope not with these guys. Total charge to make sure my system was working cost me ...zero dollars! On top of that, this technician spent time with my wife and I to ensure we understood the panic codes and a few other questions we had. Bottom line, he didn't rush us, showed up on time, and left without it costing us a dollar. Now that's a company that cares in my opinion. Today I had another technician come by my business where we also have Sting. We are relocating so I needed to find out how much it would cost to remove my current system and install it in the new location. This guys name was John. Showed up on time and recommended some cost effective ways for me to save some dollars. Now is that normal? I can do you not in my experience from the other service I mentioned already. I told this technician how awesome his company was and explained how I had a great experience with the other tech who came to my house a few weeks ago. He said Sting is about lifetime customers. Smart! Anyways, please excuse any typos. My point is.... Sting Alarm Mgt, you guys have a great team and I am a happy customer due to your caring attitude. Thank you for keeping my family and business safe. Best - MG read more

We purchased our home with an existing alarm system that we couldn't use since the previous owner had left no instructions. I called around for days to find a company that could use and reprogram the existing system. Sting came to the rescue, inspected the home, added some units for little cost (e.g. an outdoor video camera). The sales process was very efficient although I had tons of questions but Todd Villazante was very patient and answered them all in a very timely fashion. The installation was great and Devin guided me through the entire, now upgraded system. I'd highly recommend Sting Alarm. read more

Been a customer for 10+ years. The tech and customer support is second to none. Recently an alarm went off at my house and their guard was onsite super fast and the issue was handled quickly. read more

Sting Alarm purchased my prior alarm company. I was very satisfied with the prior company but Sting has been exceptional in all respects. In fact, I seldom write reviews but they have been so great I want to share my experience. Some of the greatness stems from customer service, willingness to take the time to walk me through questions on how to do things with the system, and upgrading the system at no extra charge. I've been with them for years and they have consistently proven it was a wise choice to stay with them. Everyone is friendly and helpful and the system performs as promised. Our home is well protected and we know there are great people keeping us protected. read more

Terrible product & terrible customer service. System has NEVER worked correctly after over 2 years of people coming to my home & phone calls. Managers won't call back. Technicians even say it's terrible. The ONLY reason I'm still with them is because they won't let me out of my contract. read more

Horrible customer service and extremely over priced don't waste your time or money with this company.

If I could them 0 stars I would. My alarm company was purchased by Sting Alarm Company several years ago. Once Sting owned it my alarm system never worked. I called them several times and finally told them to cancel my service. They turned me over to collection 2 years later for getting out of my contract 4 months early even tho they never activated my alarm. Beware and don't sign a contract with them. We've been with Vivint for a year now and they are awesome. read more

Do not use this company! They have terrible monitoring and terrible service. My service appointment today was set between 8-10 am. Of course no one showed up. When I finally get a hold of someone they said "No it was between 12-1." The office will tell you one thing and the service department just does what they want. If I hadn't signed a monitoring contract with these jokers I would have dumped them long ago. It's always nothing but trouble. This is not the first time they failed to show up for an appointment. The monitoring is another issue. I have set off my alarm and no one ever even contacts you. Not sure what happens in a real emergency. If you call the monitoring office you will be on hold FOREVER. That never makes you feel good, what if it was an emergency? You can complain to them about the bad service and they just do not care. It amazes me how this place stays in business. read more