Had a chance to use the Amazon locker. Sometimes Amazon will double the points back for a purchase if delivering to an Amazon locker while using their credit card (10% instead of the 5%). So my wife tried it out. Once it got delivered, we started getting periodic emails stating that we needed to pick it up, otherwise it would get sent back after a few days. So took a morning walk on a Saturday, and it was easy to use. Just had to scan the barcode sent via Email, and the right door opened right up. We then got an email stating that the package had been picked up, ending the transaction. read more

Ross Dress for Less - 3/2026: scanned barcode to open locker - Women's Clothing Near Me - Long Beach, California

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I had a very disappointing experience at the Ross in Long Beach, CA. The customer service was extremely poor, specifically from Martha, who is a manager. She was by far one of the rudest managers I've ever interacted with dismissive, unprofessional, and unwilling to help. Claudia also seemed unsure of what she was doing and lacked basic customer service skills. A retail store should be welcoming and accessible to everyone, and that was not the case here. Overall, this location lacks professionalism, proper customer service training, and basic courtesy. I will not be returning to this Ross and would not recommend it to others. read more

You can't look around here. Every 10 seconds the security is in your face or closely following behind. It's like a max security prison. So unpleasant to just browse. read more

The selection seems to have changed the past few months. Not much seems ti be there in the women's clothing department. The cashiers don't speak either (some) so I'd rather go elsewhere. Didn't use to be that way. The security at the door is always talking about someone else they are watching too. Bad vibes read more

If you hate going through TSA then try a different Ross. I knew where I was headed when I left the house so I left my purse at home because I didn't want any assumptions made about me. If you're lucky you'll get the tall one to recite store policy or whatever he said before letting you in the store. This is a busy location so it's best to get here early and you absolutely don't have to worry about getting trampled by hello kitty re sellers. It's not the most organized but it always has what I'm looking for. You have to show shawty a different security your receipt before you exit. I will definitely be back. read more

Long slow lines Down to the undergarment department and no bathroom with my ibs have to go out side the building to the Porta potty how is that even OK? i've tried this one a few times just because it's by where my acupuncture places next time I'll just freaking go to the one at signal Hill least they have a restroom and you don't have to wait in a looooooong line read more

I've been going to the store many many years, seeing people in and out I don't understand how they're so bad to their staff. One cashier two of lucky my life isn't so great, but I do know I feel comfortable going with Gloria, who does a change your room is working. This is the reason why I'm writing my review. She has such a good relationship with customers and it's so welcoming and is always working so hard. There's two others that have been there a while just as long as Gloria. Gloria is always such an awesome welcoming person it probably deserves more recognization read more

There are 60 people in line. Only one cashier. There is plenty to purchase but you will need a hour to spare to purchase. Hire more people please. This is ridiculous. read more

Bad customer service..... parking is horrible unless you want to pay... and the worst no public restrooms. I have never been to a Ross that I couldn't use their restroom. And take in mind I shop there weekly. I was just out of my local area.. Ridiculous and hope that manager cares enough to make it better read more

Gloria in the fitting room is amazing. She's great you with a smile and she's so helpful she gets 10 stars from me Thank you Gloria for being so amazing! read more

Gloria in fitting room is such a great worker, great spirit, very helpful, has such great attitude. Always greeting with a smile. Thank you for your honesty and all your help. read more

They close at 8, not 10. Don't come here like I did for no reason. That's all. It's also a mess.

Me and my daughter went in today to this Ross tall lady taking care of the dressing rooms light hair gordita, might have been a manager she kept directing workers on a headpiece. Anywho, rudeeeeee AF we had 3 pieces of clothing 3 shorts that's it and she check every piece inside the pockets and when we came out as well like da fuq??? You're checking receipts at the door you have the alarms things on the clothing and the machines that sound when you exit if you're taking something I didn't see the purpose of her checking the clothing unless it was just for us. Also an order lady was arguing with her about the restrooms. The no use of restroom is wrong, you should be able to tell when it's a transient to protect the store and paying customers. Definitely won't be back, I know they won't lose money from it anyway but damn there is people on a manager trip I swear. What am i going to stuff in a pocket of a tight size small shorts lol read more

Not a bad ross, lots of good stuff, good prices too, the only issue I had was have to wait in a staging area to be let in. I assume there is a lot of shop lifting in the area, but they should take a little inventory of who appears to be trouble makers and who is just a vacationer there to shop read more

Love the way I get greeted by the security and the workers and when I'm trying on clothes the lady named Gloria is extremely thorough and making sure the clothes are hung up and put on the hangers always has a smile on her face I just think she's a great asset to Ross love this store good selections !!! read more

Gloria in the fitting rooms was incredibly helpful and kind--she truly made my shopping experience exceptional. Even the security guard Hector at the entrance was warm and welcoming. It's clear this store has made some great improvements! And of course prices are still great too. Awesome selection read more

Service was good overall. Walking into the fitting room I was greeted by Gloria, very welcoming, such a great attitude, very polite. Overall very respectful. read more

The lady working the fitting room this morning was the nicest Ross employee I ever met and made my experience 5 stars!

Gloria at the fitting rooms can't seem to be able to carry herself in a professional respectful manner with the average costumer she spoke to me like I was a toddler who had done something wrong and presided to demand i went n fetch some stuff for her... told her what she needed to hear and hopefully she stops treating people as she probably treats whoever she's got back home... En el pedir está el dar señora la actitud lo es todo Pd. Found some bomb work pants n shirt tho read more

Terrible selection, they are located in a tourist town and had ZERO selections for swimsuits. I was going to buy some socks, shoes and a few other things just as impulse buys. I needed to go to the restroom, asked where it was, and to my surprise they had no restrooms for customers! I could not continue shopping, so I left what was in my shopping cart, we didn't come back. Had they had a restroom, I would have at least purchased what I had in my cart. Never stopping by this Ross again. read more

I came here for the first time ever today and have no complaints. I was a little nervous after reading all of the negative reviews. I am glad I decided to judge it myself. I was greeted when I walked in, helped at the fitting rooms, and checkout was smooth. Usually Ross' are a disaster by the afternoon, but this location was pretty neat at 3PM. I will definitely be back (: read more

03/12/21 I came here to get things for my home and my daughter, and do some browsing. It was a busy day, I got there around noon. As I walked in I was greeted as always, and saw that the store was a bit hectic. There were shoes all over the place, clothes on the floor and in together in the racks. However, there were many associates on the floor replenishing and recovering there zones. When I arrived at the check out, the cashier was friendly and got my things rang up and baged very fast. Customer service: Good, fast Prices: very reasonable Overall impression: Pleased with my visit and with the items purchased read more

I really like Ross as a brand but this location intimidated me a little bit. The security guard at the front of the store was very nervous looking and questioned people walking by making for an uneasy entry. There was no bathroom on site and no one knew where the closest one may be. Staff were just doing their jobs with no extra effort on the kindness scale. As far as selection, I was surprised at how many cool gift options they had and a ton of cool furniture for cheap. There was free timed street parking across the street. And the area didn't seem to be sketchy or unsafe really. I came here to kill time and did end up buying a couple things unexpectedly but I wouldn't really recommend as a family shopping setting and definitely not for those who need to use the restroom before, after or during shopping as there may be none around this town. read more

Worst place to shop had me wait in the front nobody in the store to let me inside never would return here again

This is Ross. You got trashy employees horrible service and terrible customers but you got the bank for your bucks. There is a reason why you pay cheaper than Nordstrom. read more

Had to run in here only because my sister's shoe heel broke and we looked up the nearest store that might possibly have some cute shoes to save the night. Well luckily we found some here! although, let me just say the employees here are really rude ...security guard is intimidating and THEY HAVE NO PUBLIC RESTROOMS! HOW THE HECK?! I asked the Manager and she said "NO PUBLIC RESTROOMS" I got a better response from a random customer telling me where I could go use a restroom after I had just spent 40 bucks on a pair of shoes....ROSS! get it together! read more

I was told to throw away my latte as I walked in through the door. Not worth it. I walked right out again, latte in hand. I understand the clientele here is ghetto, but this is not a frou frou store and I can be responsible for my drink. read more

This place is a mess. I can't believe I stepped foot in here. There's clothes on the floor. There's stray children wandering. The dressing room attendants don't speak English. The commercials boasting about having the same thing as the department stores are a lie. Avoid!!! read more

I smile at the guards when I enter and they smile back. Smiling does wonders for the face. From a hospitality industry pro point of view, whenever you see someone within 5 feet of you, you acknowledge them with a smile. Simple. Hello! Now let me shop in peace! I went here to look for bags and wallets but nothing caught my eye today. The usual, scuffed up shoes or 'lightly worn' by party people then returned, 'memba them days? Seems like most of their shoes were stretched or worn out? Not really a good selection of shoes here. Shoes should NOT be returned. Cheap and already stinky (hauna) feet smell. Like all other places, make sure you have your receipt handy. Can't babysit everybody. You're better off going to some other far out Ross location cause this one the most picked through. Everyone comes here. Visitors, cruise ship employees, airline employees (British airways, Swiss, etc) everyone who works and lives downtown.... I was amazed to see some Hawaiian Host chocolates? Prices as good as the Walmart in Honolulu? I didn't know As Seen on TV products were sold here-so I found this strange light thingie that you put around your neck. And the price was super cheap. HUGLIGHT! Ingenious! I love my HUGLIGHT! Wish there was a DSW next door or close by. read more

Ross Dress for Less - As seen on TV products for cheap! Huglight to read at night! - Women's Clothing Near Me - Long Beach, California

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Do you really want to know where to buy Michael Kors and Anne Klein for below cost? Or do you just want to tell me I look glamorous above my means? Giggle. If you were my accountants, you would find that to be the silliest thing I ever said. Shop here. Your wallet will thank you. read more

Like any other Ross i shop at, this one is up to par and always has what im looking for. Does get kinda busy at times but thats when you just keep shopping until the line dies down. The staff here is pretty organzied and professional, especially being in DTLB, where you never know who's coming through that door. Lol. Other than that they have a huge parking structure which offers 2hours free parking. A few places to eat, Footlocker, Big 5, some other clothing stores, and a ChuckECheese too. There no longer is a Wal-mart either. read more

Ross Dress for Less - LRG shorts, Reef sandals & RustieSouls shirt for $33. - Women's Clothing Near Me - Long Beach, California

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I've never been to a messier Ross--Management is not doing their job If and when you might need to use the rest room, You will be instructed to walk to "Chuckie Cheese" around the corner--Really? Sounds like a good reason to not come back to this store read more

I went to Ross to return a few things some shoes that didn't match a outfit I bought them to wear with it and slip shape wear. I had a receipt for everything but one slip. The slip without a receipt the tags were all attached I didn't wear it I had just purchased the wrong size. Karla had a attitude already while doing my return like she didn't want to be at work. Looks at the item says we can't return this. I'm like why you just returned the other one. She stays store policy without receipt. I'm like ok can check my purchase with my card. She says No in a sarcastic tone. Then turns to Maria who says that they don't return shape wear yet I had just returned one. Then proceeded to ask me what day I purchased what register was I at. I felt like I was being interrogated about my purchase like I stole it or something. I walked out feeling violated. This was horrible customer service. I went and drove to the other Ross got in the line. I gave the clerk my return explained I didn't have receipt. She politely told me they couldn't look it up by card but if I had a ID I could get store credit. I asked about that policy of shape wear without receipt and didn't know what I was talking about. I feel that Karla and Maria violated me by profiling me and interrogating me like I was thief. I felt discriminated. read more

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No restroom and the lady guard is so rude. I was asking for directions and she stared lazily at me.

Each time, one and the same problem in these stores. Why glue the pricer directly on the goods, not on the packaging, namely the goods. I bought the mirror two days ago and could hardly wash the glue off the pricer from the mirror. Recently I bought a picture and the price tag was glued right in the picture, he tried to take it off, tore off a piece of the picture. It's not clear to the staff that it's impossible to do so !!! Stick the price tag on the packaging !!! read more

Horrible customer service at this location. Two cash registers open when theres an extremely long line. The cashiers sit there and gossip knowing the line is long. They yell "next" with an attituide before you're even done making your payment. One cashier in particular named Danielle was smiling at her Co workers but being rude to customers. I'd try a different Ross. read more

The kindest young man named Al checked us out today. He was helpful and a real pleasure to interact with. He diplomatically asked me if were a senior. read more

Actual store PA announcement, while I visited this Ross location today. "Attention Ross customers. This is a reminder to please keep your children next to you. They are not allowed to run all over the store playing with merchandise or playing tag. They are not allowed to open the merchandise in the toy department or play along the bottom of the aisles. Please locate your children and keep them close to you. Thank you." Daaaayum. You'd think parents would know this shit by now!! 'Got a few cute deals, but had a few near misses with errant kids. read more

I live nearby and I absolutely love going into Ross. People need to keep in mind that this is a discount store not a freakin Nordstrom, and despite this fact the people that work here are always lovely and helpful. The Walmart and Fresh and Easy are gone from city place yet Ross is still standing....why? Because people love shopping here and are always up for a good bargain. And really?! .....really!? You decided to give this place one/two stars because it does not have a bathroom or the bathroom is not up to your standard....uhhh get over yourself, your bowel movements should not be the underlying basis for a review....maybe just lay off the Starbucks iced coffees. Ok. Thanks. Bye read more

I will admit that this is the worst Ross Ive ever shopped at, the people watching is amusing You have the ghetto fabulous people trying to steal things and the undercover cops seem to catch them every time I have set in here. The selection is horrible, racks are messy and its very frustrating shopping here, but I must admit watching a teenage kid try to run out of the store with stolen goods is amusing. You can't help but watch them, its like a cross between the tv show "Cops" and the "Desperate housewives" suburban moms watch as the "bad boys bad boys..whatcha gonna do.." are in full action. So I give 2 stars, it is a 1 star or "Ill Pass" store but the people watching moves it up 1 star for the entertainment! read more