I had such a great experience shopping at Hot Topic thanks to Sky and Char! They were both incredibly helpful, patient, and had such great energy. I was having a hard time deciding on my second item, and they took the time to guide me through my options without ever making me feel rushed. I really appreciate the time, effort, and positive energy they put into helping me. They made the whole shopping experience feel easy and enjoyable. Employees like Sky and Char are what make a great customer experience -- thank you both! read more

Probably my favorite hot topic location honestly. They're pretty stocked on all sizes and everything and they don't make me feel rushed ever. They'll take the time to look into what other stores have what you need. Today Jay helped my son. He told her he was on mission to find something for 5 dollars that was blue and squishy. She really took her time and was really patient and sweet with him. I really appreciated that as Mama with an Autistic kiddo. Stella was also working today and she's helped us in the past. The customer services is always great here 10/10. Sad to be moving out of the area but will definitely come back to visit read more

Hot Topic - Men's Clothing Near Me - Long beach, California

I loved it here, the employees were very nice and helpful. The things that they sold there weren't too pricey and they sold very pretty things. I got only three things but my time there was very nice and there was many selections of what to buy it was amazing. read more

Hot Topic - A Keychain I bought - Men's Clothing Near Me - Long beach, California

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Everyone is nice here! The store is kinda small and items are limited and a lot of stuff is behind security locks. Probably high theft with kids or something. The only thing I don't like is their in store stock is not accurate to what it says is there online. read more

Great location, nice size store with good selection of items. Much larger then the mall stores and well organized. Currently they require face mask and have limited entry to help with enforcing social distancing. CS was great as well. read more

This place is very amazing highly recommended, love the merch here employees are very kind,beautiful personality.. thank you CLOVER,ALICE read more

Hot Topic - Yelp!!! #app #sponsorship - Men's Clothing Near Me - Long beach, California

Great sale section! Adrian the manager was so helpful in showing me the sale items and signing me up for their rewards program. So much random merchandise, but I am always one to be on the lookout for Bobs Burgers and Harry Potter swag! read more

Hot Topic - Marauders map slippers? Don't mind if I do! - Men's Clothing Near Me - Long beach, California

The Pike Outlet has improved since my last visit. I was in search for sunglasses. H&M, Forever 21 and Gap did not have any I liked. Surprisingly, Hop Topic did. They were having a buy one get the second pair for $1 deal and I took the opportunity. The young lady working at the time was very friendly and checked up on me. She didn't hover which I appreciated. My only negative thought is the store is very cramped! I couldn't wait to make my purchase and leave.There was plenty of other customers in the store while I was trying on sunglasses. If I had other shopping bags, I can only imagine knocking things over! I most likely will not be coming back again. read more

Probably one of my favorite Hot Topic locations. I love how active they are on their Instagram. A while back they had an employee that kind of creeped me out but from what I've seen he's gone now, meaning the ones with non-heebie jeebie vibes are the only ones left. Never had a bad experience here, my only down point would be the fact that it seems they deal with a lot of shoplifting, which isn't a bad mark for them but rather a point lost for the clientele. read more

Super organized, clean and tidy store. Great variety of shirts and small items. Scored a Nightmare Before Christmas Loungefly backpack there. The staff member, Barbiie looked lovely and she was kind, sincere and understanding. Look forward to shopping there again. read more

Employees want to keep their inventory a "secret" for what? It is better for their customers to know what was available and be helpful and mindful that people drive and come from a far distance to their location for certain items. Today I called wanting to know their inventory on funko drop and I was told by a female that I can check their Instagram and that I can find all information there. Which I had already and my reason for calling was because there was no information at all in regards to their funko. Whatever I still made a long drive out there to their location just for them not to have it. All I have to say is she could have been more helpful and just said there was only a certain amount available and how many people were already waiting since they know how their funko drops usually go. It's not difficult to have communication and it's no secret to just let the customers know, we the customers know how funko drops go and we are all adults about it and it is not if called her personal phone. I called the business wanting to know inventory. These employees need to quit making their own rules when it comes to funko drops. read more

Constantly try and go here but every single time this one associate decides to make up her own policies. I never have problems at any hot topic when buying 5 blind boxes last time I went she told me I couldn't buy 5 and use my phone number or discounts when the policy CLEARLY states that, when I showed her to her face she refused to honor it. I went again today to get some blind boxes because I had 4 rewards available I only picked up 4 because I recognized her and didn't want any issues. When i asked her to use my points she stated you can only use 1 at a time which has never been the case and then again blamed it on a "policy" that I know she made up, I can go online right now and purchase something with all of my rewards so I guess I'll be doing that instead . I don't know what her issue is but I'm always leaving without buying because she won't let me just buy what I want. Hot topic really needs to step in and go over their policies with their management if they're letting their employees frustrate their customers to the point where I don't even want to buy read more

Hot Topic - Clearly showing I can apply more than one reward per transaction - Men's Clothing Near Me - Long beach, California

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Called ahead to be if an item can be on hold and was told yes, but upon arriving sold out and told they couldn't hold items... if I had known it couldn't be on hold then have driven out from far away... read more

Closing 20 minutes early isn't cool. I hope the managers read this and things change. My wife and I drove across town to spend money here and they tell us we can't come inside because "we need to close the registers early". I really don't know what that means but it sounds like some workers want to be lazy. If managers see this. Check the cameras on 11/7/2020 read more

I went to this hot topic before Christmas to pick up my friends gift and the ladies that work here are so helpful and nice! I called them a head of time to put the item on hold and they were the only hot topic that picked up the phone!!! Every other hot topic I've been to no one welcomes you and helps you. I really appreciate them and that. Hot topic should give the ladies working here a raise! Marina the manager here helped me check out and matched prices for me, thank you! We'll definitely be back here read more

totally awesome people work at this location. Adrian helped me the whole time i shopped and even offered to place an order online for me for an item i wanted but they didnt have in my size. so totally cool. very kind, never pushy, and they all seem to enjoy their jobs there. says alot for the company they work for. give that guy a raise. thanks adrian, you were awesome. read more

Hot topic nearly perfect. The store was very neat and they had a lot of things to buy. Tip: the mystery minis are very cool. They have cool t shirts, toys, and other collectibles. This is my go to place for shirts and toys read more

I came here to check out the shirts. I was interested in some of the reproduction Nirvana shirts, however, again, with the exchange rate I was a little careful about the purchases. I did come and see a really cool Legend of Zelda shirt that I fell in love with. Customer service was fun and friendly. A little tight in the shop, therefore, navigation was a bit of a challenge but workable. read more

the employee is really kind, they have a lot of clothes yet they have lack of sizes which is sad.

My Florida friend had lost the majority of her belongings in the Hurricane so I bought her some new clothes/shoes to mail out to her asap to help her along. I didn't have a bag to place the items in so I could walk to the post office and mail them. I walked into Hot Topic and a tall guy with dark hair who seemed like a "manager" was behind the front desk. I was carrying a whole bunch of lose clothing items and shoes in my arms and politely asked if I could please have ONE, plastic shopping bag and joked that it was "free advertising" that I walk around town with a "Hot Topic" bag even though the items inside were not Hot Topic. He said (arrogantly) "Um... I'm not in the business of giving away free bags." Thinking he may have misunderstood that I only needed ONE, I said, "Just.. one, plastic bag...?" He said "Um, no." I asked if I could give him a dollar for it. He said "No thanks" and wouldn't LOOK at me. I quietly walked out... just blown away by the lack of humanity and display of arrogance I had just witnessed. I hope the other workers don't take lessons on customer service from him. I'm here 2 times a week. My company and I frequent Hot Topic for costume items (I work for Carnival Cruise Lines.) I will never go there again. I will also request that all other performers from my ship avoid shopping there as well. read more

I recently visited this location and was met with the utmost disrespect. The store manager Adrian was doing clerical duties at the front and called an assosiate over to help us make the transaction.Already on an awkward task of shopping for my 13 year old, Adrian gave us the absolute worst attitude while making said purchase. All i had was a 100 dollar bill. He asked if it was all i had which it was. He then scoffed at me and repeatedly told the sales associate assisting us to cancel the transaction getting louder each time. Adrian proceeded to rudely inform me that i would be taking all the change the register had. Pulled out his wallet and in the absolute worst way possible informed me that "this is not a bank Man cmon" proceeding to scoff and deliver rude glares at my wife and I. I have shopped Hot Topic for 15 + years and i have never had any sort of treatment as such. Being in retail one understands that a back up bank is always necessary. No matter what the total of the sale is change should always be on hand. For someone who is supposed to be the store manager what kind of example is he setting in being absolutely terrible with customer service. If Adrian had maybe been a bit more willing to display some respect for his patrons this yelp review would not be necessary. I will never be returning to this Hot Topic location and will inform my peers to do the same in not shopping at Hot Topic at The Pike Outlets. read more

I'm only giving this a high rating because of the employee that I dealt with, Erika, she was patient and friendly and had really great suggestions. read more