They have replaced my old water heater from 2008. They did a marvelous job. Juan, their installer knew exactly how to put it in and clean up afterwards. I am pleased with them. I would recommend them, and I will call them if I have any additional plumbing problems. read more

they came out and replaced my water heater same day. great service by Juan. Will use them again

Our water heater went out ,which is covered on our home warranty and they contacted Rooter King Plumbing. Their receptionist called me and scheduled an appointment for Wednesday afternoon between 1:00 pm and 4:00pm " the earliest they could get there. Much to my surprise, I got a call Wednesday morning and they were able to come out about 9:30. That was great as I didn't want to wait most of the day waiting. Juan showed up, explained everything and the price was agreed on. Long story short, Juan went above and beyond and did a great job replacing my water heater! So far, I'm a happy camper! read more

When the bathroom in my 66-year old condo developed several issues, American Home Shield sent these folks out. Very impressed with every aspect of this call: appointment booked right away, and good communication from their office. The two techs, Javier and Radu, were professional, friendly and efficient, and took care of every issue to my satisfaction. I would definitely request them again. read more

Called to set appointment. Set for the next day. The technician came to fix our water heater that wasn't working. He arrived timely and about 2 hours later-hot water!!! read more

Worked with them for a few years now via American Home Shield. The plumbers and staff are always thorough and top-notch. I always appreciate seeing them come up on my AHS app when I need service. Even the out of pocket costs are competitive and up front. Nice work today with the water heater replacement and vent upgrade. read more

Rooter King Plumbing - Plumbing Near Me - Tucson, Arizona

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I had an emergency pipe leak on Sunday. AHS dispatched Rooter King Plumbing, and within an hour they were at my home. As many reviews mention, Rooter King Plumbing does charge for access. In my case, the technician, Jerry, gave me the choice to open the wall myself or have him do it. I opted for Jerry to handle it. It was surprising and frustrating to learn that accessing the leak--clearly a necessary step to fix it--isn't covered by AHS. That said, Jerry was transparent about my options, communicated clearly, and resolved the issue quickly. While I believe AHS should cover access as part of any plumbing job, my emergency was addressed promptly, and I was grateful to have it fixed on a Sunday. read more

Unfortunately, had a mishap with the toilets. They were backed up and overflowed, not a pretty sight. Submitted a service request at midnight, Tuesday and confirmed an appointment with Rooter King on Wednesday morning at 8am. Scheduled for 12pm to 4pm. But, received a call around 9am and they had a tech available in the area. So, Jerry arrived around 10am and fixed our issue. Fantastic response, service and professionalism. Greatly appreciated! read more

I had a last minute plumbing issue the day before the July 4th holiday It was really unexpected. I contacted Rooter King.and within the hour Jose got me the urgent help I needed. Javier B responded promptly and provided outstanding service. I couldn't be more pleased! THANK YOU SO MUCH!!! read more

Called through American home shield and they came out tore everything apart then quoted me an additional $1000 over coverage, when I said no they left me without any hot water at all. Terrible service. read more

Our water heater had a catastrophic failure. Our home warranty company uses Rooter King Plumbing. Leaving this review to recommend you really look at the charges on your invoice. We were charged $125 for them to gain access to the water heater by moving the water softener. The technician literally slid the salt container a couple feet. Never touched the actual softener. Simply lifted the new heater over it. $125. I disputed the charge to no avail. read more

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Terrible service and price gouging. Quoted me $495 in additional costs to repair a simple valve that was covered under my home warranty. Called around and got it done for $500 including all parts and labor. Also incorrectly installed a water heater that led to a serious leak in my home. Avoid at all costs. If your home warranty uses these people get a second opinion. read more

Called on Labor Day and a service worker came to fix a leak in our bathroom. I told him that someone had been here 6 days earlier and replaced the wax ring and something else but it still was leaking. He proceeded to do the exact same thing but said the wax ring he was using is thicker and it wouldn't leak anymore. WRONG. It still leaked. I called the next day and they sent someone that knew what to do. He really took his time and figured it out. The first guy that came said I needed to have a restoration company come out to see if I had water damage in the walls. They were here within an hour and were ready to start cutting walls. They were willing to call my Homeowners insurance to get a claim started . I did not let them do. It was obvious that they work together. read more

I recently had a service call with AHS and they sent Rooter King to do the work. Jacob was the assigned plumber to our job. Jacob was awesome and fixed the issue the first time. Unfortunately the faucet was in bad shape (Jacob told me) and advised we get a new one to be installed. The leak started again but much much less than before. AHS had rooter king come back out and I asked for them to replace the faucet with one I purchased. They did a great job and did it quickly and to my complete satisfaction--Jacob was again the plumber sent at my insistence. We will definitely be hiring Rooter King for any future work regardless of whether it's an issue or for an upgrade...and we will ask for Jacob personally. read more

I am very satisfied with the service provided by Javier from Rooter King Plumbing. The service request was handled promptly, and they called to remind me one day before. Javier came within the scheduled time frame and installed several bathroom fixtures within a couple of hours. It has been several weeks since they were installed and there have been no issues with any of the installed fixtures. I will not hesitate to call on them if I need a plumber. read more

It was a nightmare. The plumber eventually showed up but refused to move the dishwasher to get to the pipe unless I paid him an extra $175.00 plus the $75.00 I had already paid for the service call from American Home Shield. This company was referred by American Home Shield. It was an emergency plumbing call. A pipe had burst in the kitchen and water was leaking all over. AHS gives them 24 hours to respond even in an emergency! They took their time and finally refused to come because it was a holiday. Instead, they sent a remediation company that they work with. The remediation company tore out two cabinets and my kitchen counters, disconnected the range and dishwasher, taped the cabinets above the counter area with blue painter's tape, and removed the sink. They also drilled a sizeable hole into the wall to send to a lab to check for asbestos and lead. Now I have insurance to contend with because they don't want to honor my policy claiming that it was a leak that occurred over time. It's not true but it appears they have all the power. I've been without a kitchen for three months all because a plumbing company didn't do its job. It was just a leak which turned into an epic battle. I've been totally ripped off. read more

Rooter King Plumbing LLC came to our house based on a call to our home warranty company, American Home Shield. I paid $125 for this service call through American Home Shield. Rooter King did a review of our 40 gallon water heater, which was slightly leaking at the top inlet. It definitely needed replacement given it was 22 years old. The Rooter King Representative indicated that the cost of the water heater and installation was covered by my warranty but all the code upgrades were not. Those supposed code grades were going to cost us $905 with Rooter King. He detailed the items requiring code upgrades: * Will need to replumb T&P drain line to new vent * Will need to replumb water inlet and outlet to new unit installed * Will need to refit venting system to new unit * Will need to install new unit within codes and permit Now these supposed code upgrades did not sound right so I searched the internet for local water heater codes and installation videos. Everything I saw indicated that the first 3 items were all part of a normal installation and not specific to code requirements. The last one did not provide any specificity, but my research suggested I needed to spend $71.20 for an aluminum drain pan to go under the unit, a gas line sediment trap, some miscellaneous items, plus $35 for the permit. So for $106.20, not $905, my water heater installation PASSED INSPECTION. I was furious this Rooter King Representative had apparently tried to take advantage of an older man. Nor could I believe that American Home Shield used Rooter King as one of their contractors. I complained to American Home Shield but they were not interested in addressing. They were only willing to send me a check for about half of what it would cost to buy a similar water heater and have it installed. They didn't know that I have some mechanical skills and isn't YouTube great. Needless to say, American Home Warranty is no longer a company with whom I do business and I strongly recommend against Rooter King to my friends. read more

Put in a request through AHS, tech called to schedule appt for 1-5 the following day. I told them that wouldn't work as my spouse and I had work calls from 1-2, they said no problem I'll schedule it from 2-6. Guess what they show up at 1pm!! I was unable to discuss the issue, wife let them in as she was able to break away for a minute, they said sorry can't cover it. Didn't even provide a remedy. read more

Just had David very professional & fast put in new garbage disposal covered under my American Home Shield home warranty (75$ service fee). David arrived with a mask on thank you. Friendly , helpful , fast worker. Pedro at the office said under new ownership , I was happy and would recommend them . read more

I used this company through my home warrant. I will definitely use them agai! I spoke with Jay, I was having a little misunderstanding with warrant, he was amazing the way he took care of the issu. Santos was the one who did the repair. I did not catch the other plumber but they were also amazin! Honest, attentive and well experienced! I recommend this company and will definitely use them again! Thanks again read more

I spoke too soon! I still stand my the first 2 technicians that came together on the first trip (Santos). They were nice, helpful and they fixed the issue, but it was temporary so I had to get a call back. This time it wasn't the same technician.. we had a constant drip in our tub but the technician didn't even check to see if it was a valve issue he instantly said it was water pressure and I needed a water regulator installed... I thought this was odd since NONE of the other units in our complex have it. GET A SECOND OPINION.. AHS offers it for free if the diagnosis is wrong!! Second opinion came out and it is in need of a valve replacement. Not pressure!! Rooter king was nice.. but some of the technicians don't seem to know what they are doing. read more

Very pleased with their work. They returned my call asap and scheduled me the next day . Javier was very professional and friendly. They were very reasonable and clean. I highly recommend them! read more

Rooter King Plumbing - Keegan loves Rooter King too! - Plumbing Near Me - Tucson, Arizona

Joel fixed everything Jerry messed up. Jerry wanted me to remove a wall so he could get his snake. Joel said pipes are under manufactured homes sub floor so removing that wall would not fix it. Joel was here about it two hours fixing the problem. Only took 3 visits in 10 days to do it read more

I went through my warranty company and they said they will be there between 1 and 5 well. I was 527 when I called the office and he told me. The technician was running? Late. And I asked him. Why couldn't he pick the phone up and call me? And that's funny became. Unprofessional I would not recommend his company to no one. read more

I use AHS and many times they send out Rooter King. I have 50/50 experience with this company. I've had to use them a few times over the past years I would say 50% of the time the plumbers have been amazing and could fix things permanently with little issues. The other half of the time I get guys who don't try to fix the issue and tell me its a $5,000 fix when the issue is just the toilet flush valve which is less than $30. Or they'll say they have to go through my ceiling to fix a flange when that's not necessary either. If you have to use them (ie through your home warranty) just use your intuition on when to decline a service they are offering. You will know its not a needed service because they will tell you your Home Warranty won't cover it- that's because they never called it in for the home warranty to approve it yet. They told you that because they are lying to you about what really needs to be done. Of course my home warranty isn't going to cover a $5,000 fix because you told them a fictional diagnosis because you were hoping I would be dumb enough to give you $5,000 out of my pocket to fix a $30 issue. If you don't have a home warranty, then find a different, reliable plumbing company. EDIT: I just got done reading other reviews. I have found that American Home Shield (AHS) is not the problem as I've had similar things happen with HVAC service through AHS. The problem is that AHS hires companies that rip people off and AHS doesn't realize this, or they do, but can't do anything about it because they are probably under contract with these companies for a fixed time. The best thing to do, is to not pay for anything out of pocket other than your initial service fee and if a company gives you a questionable estimate and they tell you its not covered under your home warranty, call back your home warranty and request for them to send out a 2nd company. If that 2nd company has a different diagnosis than RK (or whatever the first company is), then AHS will refund you the first initial service charge fee. Its sad that plumbing and HVAC companies are ripping off both you and sometimes AHS. I also call AHS immediately after the service tech leaves to make sure the company reported the diagnosis to AHS, some service techs will say AHS denied your claim but if you call AHS dispatch and ask if the diagnosis was reported and they say no, then you know for sure you're getting ripped off. Also, since the time I've been reporting RK and also other HVAC companies to AHS, i've noticed now AHS has changed their rules... that they will contact you after the service company sends in their diagnosis which is helpful. However, a company can still misrepresent the repair to AHS to make it not be covered under warranty when it should. So that's why I always suggest getting a second service call from AHS for a second opinion. read more

If I could give zero I would. This company is a "preferred vendor" with our home warranty company. We had a pipe break below the foundation and in less than a week, they had "fired" me. Their reason was that "Customer will never be happy" because I had a number of questions about the cost and in trying to negotiate with the warranty company. I mentioned to them that I worked in law and was trying to do my due diligence and then they fired me. Kinda sus. Seems like they're a preferred vendor because they do what's best for the warranty company and not their customers. Do yourself a favor, don't sign anything, read everything, and find another company unless you have very basic, easy fixes. Like changing a faucet handle. I wouldn't trust these guys. read more

Totally agree with the other 1-2 star reviews. Over priced and charged me for work not performed. They make sure that the itemized invoice (had to request several times) has line items that will make it difficulty to justify you spending time and money going to small claims. Bottom line....BEWARE. read more

I found out that my garbage disposal was rotted, and leaking into my cabinet below. I have 2-10 Home Warranty and they got me in contact with Rooter King. I called them the next day to schedule service. From the moment Josiah got here, he was in and out within 15 minutes, and replaced the garbage disposal! Thanks so much! read more

I have had the pleasure of using Rooter King Plumbing twice in the last month and I was very impressed with the professionalism, their timeliness, and the work that was done correctly. The first time was through AHS, but the second time I called on my own because it was something AHS didn't cover even though the issue turned out to be under house even though the problem extended outside it. RKP was great to work with. I will use them all the time. I don't like that AHS doesn't give you the option to use the same service. Thinking of dropping AHS but keeping RKP. read more

They're the company my home warranty sent. Service request was for a leaking shower head. This evening when getting ready to shower, the shower handle was wobbly & fell apart when trying to turn off. And shower head still leaking! Shower is in worse condition than before he got here. Was just for a leaking shower head & now shower handle is in pieces. read more

Rooter King Plumbing company ROC196399 IS A SCAM! They were sent to my home through American Home Shields (AHS). The water heater was removed but I didn't have RK Plumbing install a new one. Pedro is a very rude, self absorbed individual. He lied to me, tried to bully me and was extremely disrespectful. He talks down to women as if we are beneath him also, tries to take advantage of the situation. My water heater was under manufactures warranty, so the replacement should have been free. Tried to charge me $440 to replace the parts "that PIMA CO requires for current Code". When I asked him why his prices were almost 300% higher than should be, he stated "You don't understand, I have insurance to pay, maintenance on my trucks, pay my front desk receptionist, gas, insurance, etc. You don't understand a business". I said "that's part of your overall overhead cost, not the customers responsibility. I understand you need to make money, but not being dishonest, scamming or fraud." Just for 3 valves at Home Depot is $60, not $175 through RK. Didn't even need but 2 valves anyway. Not only did he try to scam me, but this company DID scam AHS. He got my replacement water heater from the manufacture free, billed and received payment from AHS for the cost of the water heater, service done AND I had to pay $100 to get my water heater from RK Plumbing for "fees associated to get new unit". I researched with AHS that they did indeed pay Rooter King Plumbing for the work that was never done. So they were paid very well for a job that was never done. I could go on and on about the service, but it's way too long, hopefully you get the point of what a SCAM Rooter King Plumbing company is. Save yourself a lot of frustration, money and time. DON'T USE THIS HORRIBLE COMPANY. Unfortunately, AHS still carries them on the Registrar for work and sends them to jobs. Don't let AHS send them to your home. RUN AWAY from RK Plumbing. read more

Do not trust this company. They were the assigned contractor that American Home Shield sent out to replace my burst water heater. They told AHS it would take nearly $1,000 in labor not covered by the home warranty to install the water heater because the installation was not up to code. My home was inspected right before I purchased a few months ago. The water heater was up to code. I bought my own water heater and had someone install it for about $200. No modifications were needed, just swap out the old one for the new one. If you look at reviews on Yelp, you will find this is a common practice for Rooter King. They get called out by a home warranty company and come up with a laundry list of things they need to do that are not covered by the warranty. Do not trust them. read more

Either this company was willfully lying to my insurance company to get more money or was absolutely ignorant in how to replace my tankless water heater. They reported that they would have to modify my house, install new pipes and electricity and do a host of work which was not required. They said the model we had could not be replaced nor were there any alternatives. I found a great unit on line, while they were still at my house, matching the required specs, and they still reported to my insurance company that they would have to buy a different unit and do construction on my house. After a 3 month battle my insurance woke up to the deception. Instead of RK, Premier Plumbing did the job the right way without any of the junk RK said they had to do. read more

Rooter King Plumbing - They said they couldn't replace the R-70. The one on the right is the same spec replacement. V65-EP. - Plumbing Near Me - Tucson, Arizona

I was assigned this company through American home Shield's. They charged me almost $300 for a service that should have been covered, cracked my sink, and left dirty water under the sink. read more

2-10 Home Buyers Warranty assigned this company to me. Like other reviewers, I do not recommend Rooter King Plumbing. They do not meet minimum business standards. I could not respond to their voice mail as their mailbox was full. When the plumber arrived, he immediately answered the phone and spent the entire time on the phone talking to the warranty company. After he hung up the phone and tried to leave, I insisted he talk to me. His opinion was "smells aren't covered; I'm collecting the $75 check and leaving." When I insisted that I had paid $75 for a plumber and wanted a plumber's advice, he reluctantly threw out some ideas. He looked at NOTHING. I still need a plumber's service even if it is not covered by the warranty. Truly the worst customer service. read more

This Company has changed! Do not use them. American Home Shield sent them out for a sump pump issue- RK replaced our sump pump a year ago and it was alarming. We paid the fee, RK diagnosed a float and foreign object issue. AHS would not cover, RK considered not under warranty. Fine we need a working pump so we asked them to just fix the issue and bill us. RK wants an $800 diagnostic fee to start to find out what's going on- even though they supposedly told AHS what was going on which made them not cover it. So unethical, such a money grab. We would have happily paid for quality work. read more

Update: they took my credit card number and wrote it down on a piece of paper. Did not charge it for two days, so I canceled the card as they did not provide me with a receipt or anything when they left showing I paid the service call fee of $75.00. They proceeded to hound me with phone calls at my home AND WORK (even though I never gave them that number nor permission to call me there) asking for me to pay them. Mind you, they did no diagnostics or anything, provided no estimates or receipts, and then completely misdiagnosed the problem. I called them to discuss the issue and they proceeded to tell me that it has been 'a month' since they've tried to get ahold of me (it had been a couple weeks), and they couldn't so she sent the paperwork to collections!!! Over $75.00??? Even when I explained that the guy they sent out did nothing and misdiagnosed the issue to the home warranty company anyway, they didn't care. They said if I 'paid them that day, they'd get it back from collections.' WORST COMPANY EVER!!!! What company wouldn't either waive the fee or offer to accept half since they messed up? Will never use them or recommend them to anyone! read more

Rooter King Plumbing - My leaking water heater. - Plumbing Near Me - Tucson, Arizona

Complete rip offs. Had them out several times sent by my home insurance- they always try to get you to pay cash out of pocket.. Go to Silverado. Very honest. Also Pedro tells me he was in foothills doing a job and says " you know the white people " and says he told her the job cost 2000.00 when it didn't. He was telling me he would give me " deal" outside of what the home warranty didn't cover. So u professional I don't know where to begin. read more

If you warranty company assigned these guys, do not proceed! Have them contact another company. Pedro, Jay & Jose do not meet standards for simple business expectations. Very unprofessional and after 2 weeks of a run-around, proceeded to contact the warranty company to cancel without any notification. read more

I used them because they were assigned by American Home Shield. Their office manager gets a 5, everything else a zero. The plumber replaced the water pressure valve to the house unnecessarily and I paid an additional $295 to get it done. No one will give me a breakdown on what American Home Shield paid them. it didnt resolve the problem at all. my Handyman came and figured out the problem successfully in 2 minutes! read more