I've done a lot of business at this location and so this may be a lengthy review. For starters, let me say I bought my Mazda B-3000 pickup truck new there in June 2003 and the salesperson at the time was fabulous. No pressure, no BS, a great price, a great trade-in deal on the old Ford Ranger, Mazda America Credit financing with a reasonable interest rate. I had emailed them ahead of time so it literally took 90 min to complete everything and I drove home in my new truck. While I had the full service warranty, service was fantastic and easy. During that time, I had a great service tech named Matt Czarnacki, who impressed me because he didn't pull any punches and when I had to pay for stuff, it made sense and they showed me what was wrong before I dropped any bucks. Once, when the factory CD player quit and I wanted to restore to the original factory job, Matt pulled the price but said up front, "look, you really ought to just go to Best Buy or someplace like that and drop $300 on a decent sound system rather than ours." To replace with a Mazda CD player would have been much more expensive but he was honest. I told everyone my experience and was very pleased to have made my purchase at RBM. Then, something happened. Maybe it was the economic downturn or maybe it was just a switch to bad, bad management. My service guy Matt left and was replaced with a new guy named Hector. It felt a little like a movie where everything was going okay with the relationship but one morning, she found lipstick on his collar and it wasn't her shade of red. Things changed. And not for the better. The new service tech acted like he was my best friend until I said that the battery they wanted to replace was still under warranty, but they wanted me to pay for a new one completely. By the time that conversation was done, I was yelling at him on my cell phone in my office with everyone in my office looking at me, wondering what happened to that nice guy I've been working with for the past six years? A few months ago, hoping that things had changed and not being able to get into a shop that I've moved to since then, I thought I'd give them another change. The air conditioner idle control valve was not functioning and it was killing the engine at times. It's a repair that, with tax and labor, was about $200. When the service tech called, he had a laundry list of things that HAD to be fixed as they were ready to go at any second. This little list added up to only $2700, which included replacing a corroded battery cable to the tune of $263. I said "fix what is causing the engine to die ONLY." He said we'll get that taken care of, should only take a few hours. About 4PM, six hours later, a friend was headed in that direction so I thought I'd just have her drop me off there and I'd pick it up. Funny, somehow they didn't have the part to fix it now and it would be another full day to repair. Ah ha.. yes, I felt that the truth was he wasn't getting a commission on his proposed $2700 repair so he pushed my repair to the back of the list. When I did pick the truck up, it cost less than $20 for me to purchase and replace the end of the battery cable where it attached to the terminal. That's not $263. When I was finally able to get over to the shop that is my replacement for RBM, I asked them to look at each of the things on the laundry list of repairs that HAD to be done. Of that list, I only spent an additional $300 and that's it. Angry wouldn't describe my emotion with RBM. I will add one final note that gives an indication of how their service business could be doing. For most of the first seven years I was doing business there, they had so much business that they had TWO courtesy vans running all day long-- one that would serve customers South and one that would serve those North. On this last trip in, they only have one guy doing this now. When I asked him when he dropped me off, he said "I think their business is so slow nowadays they couldn't justify paying two of us so one got let go." Gee, I wonder why.. with stellar service like I've been getting, people are going elsewhere. That's what I'd recommend you do-- spend you money elsewhere. read more

I wish I could give a zero. My daughter went in for an oil change for her Tribute. The service advisor Kenneth Guidry had a report showing she needed new tie rods, brake fluid flush, fuel injector service and an alignment which totaled $683.00! I took it to another mechanic and he confirmed none of this was needed! We will never use again for service! read more

We recently took our car to be serviced and enjoyed another "non-eventful" experience....which is what you want when getting your car worked on (or flying)...you want things to go as planned. I currently count 5 Mazda owners in my immediate and close family. We've been taking our cars here for years and I've never heard any of them talk about having a bad experience, just the opposite Mazda sends handy reminders when it's time to schedule regular service and offers an online scheduling tool that makes getting in and out go really smoothly. The staff has always been friendly and professional and it gives us peace of mind knowing our cars are being cared for by people specifically trained to work on our make/model. read more

For many years now my family and I have had my vehicles serviced here. I keep going back (despite the distance from my home) because of the great service. It feels like I get the trust and personal care of a small "family" mechanic except with all of the knowledge and professionalism of a corporate shop. My cars are always done at or before the estimated completion time and I have yet to take a vehicle back for the same problem (not the case with other mechanics before I found these guys). I have not purchased any vehicles here so I cannot speak to that aspect, but the service department has been great! read more

I originally discovered Roger Beasley Mazda when looking for service for my non-Mazda vehicle. I found that their service department was reliable, personal and very honest. The service I have received from Beau, Matt, Evan and Kenneth over the years has been so excellent that I have now purchased two Mazda vehicles from Roger Beasley. Mr. Beasley you sell a good car but your service department is what won me over in the first place. Thank you service team. read more

Great friendly guys. I bought a CX-5 from them and my specific case had some complications with Financing but overall it was a great experience. My sales man FRANK PLUMMER was excellent. If your looking for a Mazda(Which you should be!) make sure you check them out before you look at your options. read more

Shopping for cars can be super stressful (check out my review about Clay Cooley Nissan Dealership in South Austin) but Daniel was fantastic. We told him what car we were interested in, we got to take it for a drive, he answered all of our questions without being at all pushy, and they quickly offered us a very fair price for a trade-in. read more

Leased a 2015 CX-5 yesterday. Debbie Morgan, the internet specialist, had the car we asked for waiting for a test drive. Raymond Jalondi showed us all the bells and whistles, then got us a good deal including trading in our '95 Miata. Kyle Riley, the closer, made the whole process smooth. Many thanks to all. read more

I had one of my best car buying experiences at Roger Beasley Mazda. From the response on the Internet, to a very professional and helpful salesman, to the financing process, to the service representative, I was treated courteously. This dealer will change your attitude about car dealerships. Ask for Raymond to help you buy a car. read more

After visiting numerous car dealerships in search of a car, I finally decided to buy a vehicle from Roger Beasley Mazda Central. I'm very happy with my decision!! Purchasing a car can be a very stressful experience, but Adam and Raymond made it a very pleasant experience for me! They both are very professional, well-informed, friendly and a real pleasure to deal with!! I highly recommend Roger Beasley Mazda! Thanks guys, I love my car!!!! :)))) read more

Sales and service people have been FANTASTIC in dealing with me! Last summer when driving my brother's Mazda - a 2014 that he absolutely loved - I damaged it by hanging a wheel on a curb driving home after visiting my brother in the hospital. When I contacted Roger Beasley, they sent a tow for me and the car was towed to Roger Beasley Mazda Central on Burnet for repairs. The service was polite, they kept me informed of progress, the work was very well done, and I had use of a loaner car. Pricing was fair, which was important to me since I was paying out-of-pocket rather than making an insurance claim. I am not from this area, so they certainly knew that it was unlikely that I would give them much, if any, additional business. i had shared that my brother was going into hospice care, so they knew he would not be giving additional business. My conclusion: this is a CLASSY place with a well-trained, courteous staff. I recently returned to Austin to work on my brother's estate and found that the license had expired on his Mazda several months earlier. Since I am not yet appointed as estate administrator, I was advised not to drive the car. I called Roger Beasley Central to see if they could rent me a car. What a surprise: they arranged to let me borrow a car for the 12 days I am in Austin. Again, a CLASS ACT. As for the cars: I have now driven 3 Mazdas from Roger Beasley Central - my late brother's plus 2 loaners. All are easy to drive and get great mileage. My brother had driven his car in snow and mountains, and loved the way it handled. When I purchase my next car, I will consider a Mazda, and if I lived in the Austin area, I would definitely do business with Roger Beasley Mazda Central! THANK YOU, ROGER BEASLEY MAZDA CENTRAL read more

I've had 2 Mazda's prior to this so I wanted another but didn't want to go "New". so I went to Pre-owned not to buy, but to check it out. Tim Orr was my Salesperson and I give him 5 stars!! He was not pushy, not trying to sell me the most expensive car on the lot. I wanted a Manual as well. Well I wound up buying that day. He was courteous, answered all my questions and even laughed at my terrible sense of humor! I've had horrible experiences in the past with the Service Dept,(which is NO reflection on the Sales people) so I hope my Pre-owned lives up to the Pre-owned "inspection" and "newness" that they say. Thank you Tim!! read more

Last year, I purchased a certified used Mazda 3 hatchback from Roger Beasley Mazda Central and had a great experience. Whenever I had to bring it in for maintenance, everyone was incredibly friendly, kept me in the loop, and made the whole thing effortless. The last time I brought it in, I was helped by a service representative named Christian, who went above and beyond this time around. He was always on point and had a genuine drive to help out. Since my car was in the shop a couple of days, I was provided with a loaner(the warranty is worth it people). I was given a new Mazda 3 sedan that drove and felt amazing. It quickly won me over, so when I went to pick up my car I asked Christian to introduce me to someone in sales. There I met Edwin who spoke to me about what I was looking for and we quickly found a car that I really liked. He knew the options of each vehicle and explained everything clearly. After running some numbers, we had a deal. Now for the paperwork. Michael was able to speak to me about each of the warranty options and we found the right plan for me. He explained everything in simple terms, so I walked out knowing exactly what I purchased. All and all, the team over at Roger Beasley Mazda Central seriously hits the nail on the head when it comes to great customer service. They made the experience comfortable and positive. You guys definitely have my business and as long as it stays like this, you'll continue to. read more

I had a really pleasant experience buying online from Roger Beasley Mazda Used (Central). I was able to conduct price negotiation and get a ballpark estimate for my trade with just three emails with Devan. Wyath and the store staff were able to perform the final trade evaluation while I was on the test drive, and worked with me to get final paperwork done as fast as possible. I'll definitely check here first when it's time to buy another car. read more

I recently purchased a used vehicle from Roger Beasley, and had a wonderful experience. I found my car on AutoTrader and contacted the 800 number listed. The gentlman I spoke with was at a "central station" and said he would have someone from Roger Beasley Central give me a call asap. Within the hour, Al (Alan) called me. Al M. was incredibly helpful, and went above and beyond to make sure my first experience purchasing directly from a dealership was a good one. I would highly recommend this dealership to anyone in the market for a new (or new to you) set of wheels. read more

We bought our first Mazda through Zachary Howell. He was awesome. He took the time to figure out our needs and was able to answer all of our questions. Very pleasant car buying experience. Would highly recommend him. CX-5 is great vehicle! read more

Five stars is exactly what Lucia is. A five star sales rep. She was knowledgeable and most of all patient and attentive. She will do what ever she can to see that you're happy and to get the best deal she can for you. If you don't like dealing with the pushy sales person and want to deal with someone that will make the whole experience pleasant for you then ask for Lucia at Roger Beasley Central. Thank you for everything Lucia!!! read more

Just purchased a 2016 CX-5 with the help of Al Martignago. It was a good experience. Jordon in Finance was great too.

Landry helped us find a great car, a CX-5 that meets all our needs. He is very knowledgeable and really patient. Rusty worked with us to get a good price and great financing too. We are delighted with our experience at Roger Beasley Mazda! read more

You know it's something when your complaints isn't even about the sales people or service crew. I've called numerous times before wanting to make appointments for my cars or looking for a sales person the receptionist alyssa is just awful! Rude, has an attitude almost every time. That's who you want being the first person the customers talk to. I know not many people care it's just a receptionist but they are the first impression and I can't believe that's who you have read more

Great inventory, service, and really helpful workers. I have bought 2 cars from here and have been extremely satisfied with both. 5/5 stars, recommend to anyone looking to buy a used car, renowned car, or new Mazda! read more

Had a really good Experience With the Mazda dealership on Burnet road I did not have an appointment but my tire indicator was on so I stopped by and they were able to get me in and fix the tire even though they were backed up I did have to wait but they got it done an an hour sooner than expected Thank you Christian and thank you James for selling me this great car My Mazda 5 is the best! read more

Roger Beasley Mazda central....best in class for service in my opinion. My service consultant Jason Gardner was terrific to work with. From start to finish I was treated with kidd gloves. He was professional in every way and made me feel like a special customer. The work performed was done right and on time. Jason even arranged to have a loaner car waiting for me when I dropped my car off without being asked....that's top shelf service! Could not ask for a better experience. Two thumbs...way up! read more

I am not pleased with my visit at this dealership. Mike, my salesman, was nice and helpful. However, the manager, Shamier, was rude and extremely unprofessional. I called my brother to get advice about the "deal" Shamier was offering. Shamier spoke to both my brother and sister in law over the phone. During the call, he lost his patiences with them. The frustration on his face and his sarcastic tone was noticeable. He decided to transferred us to another manager. He made a scene as he walked away in front of myself and other customers around. I was extremely embarrassed and felt disrespected. I was and still am appalled of the way the "manager" treats his customers. As we were discussing and negotiating the price of the vehicle, it was stated that my windows would be tinted, but aren't. I was told my windows would not be tinted since the price of the vehicle was lower. I was not informed of this the day I was there. I also have a noticeable chip on my windshield that I do not recall seeing the day I test drove the vehicle. I also found another person's reading glasses in the glove department. This place was a disappointment. read more

When I first purchased my RX-8 from Beasley in 2010, the service was very good. Over time it got worse. It finally got to a point when they finally fixed a problem (three weeks for the longest time in the shop), they created another one. Once the car was covered in bird scat and the finish of the car was damaged. I was told that RBM would pay to have the repairs done, but nothing ever came of it. The last time my car was in their shop was for recall work. When I got the car back, the radio didn't work. Service staff was coming and going, including service management. There was no continuity. No one higher up gave a tinker's damn. Requests for call backs were ignored. About a year ago, I finally gave up. I cannot adequately describe how inept their service department is. Do your self a favor and don't let RBM do the maintenance on your car. read more

Took in for stuck CD. After replacing CD changer, DVD Nav doesn't work anymore. Now they wan't to charge a bunch to fix it, like it died in the 3 days it was in their shop. Get real. read more

It was time to buy a new car. So I headed down to the nearest Mazda dealership, which was Roger Beasley Mazda central. I got Robert Graham as my salesperson, and what a stroke of luck that was! He was a pleasure to work with throughout the entire process. You know how some salespeople are: They act like your buddy, seem interested in everything you tell them, and tell you polite little jokes. But if you ask them a question about the car, they will not give you a straightforward answer. It seems they are more interested in saying things they think you want to hear than helping you to make an informed decision. (Example: At a different dealership, I asked one salesperson how much an oil change cost. He started talking about how they use synthetic oil, why it is better than regular oil, etc. I just sat and nodded politely to see how long it would take him to answer the question. Four minutes!) Robert was not like that at all. He answered all my questions directly and did not put extra pressure on me to buy now, now, now. Even when I said I was going to look at a different brand, he was respectful of that. He didn't make me wait for thirty minutes so that he could go to the back and crunch some numbers intended to dazzle me. (That also happened at a different dealership.) When I decided on the exact car I wanted, they did not have one in stock. But they worked to find me one at another dealership. They finally found me one, but it was going to take a few days to get it transferred to the location. They gave me a loaner car until the new car came in because the air conditioning in my old car had stopped working. That was really nice. Even after the new car came in, and all the paperwork had been signed, the friendly respectful attitude continued. I had to bring the car back a few days later so that some of the dealer options I had requested could be installed. Robert worked with me to set up the service appointment. After it was done, he asked if I was satisfied with everything. read more

Recently bought an SUV here. My salesman Zach was so friendly and listened to what I was actually looking for instead of trying to push something on me. The finance dept worked with me to meet my needs. After car searching for a while it was a relief to come here. Zach really spent time to make sure I was happy and went up and beyond what you would expect! Happy mazda driver here! read more

Predatory service department who bills for labor hours that aren't actually performed. They also have a mandatory diagnostic fee of $119 that is tacked-on to all repairs Another fee is a so-called "shop supplies charge' of about $25. My daughter took her Mazda 3 in to get a State inspection, they said it wouldn't pass because the horn was defective and needed replacing. "Ok, she said I'll come back next week". When she went back to the dealership she requested a new horn and a re-inspection, the service rep told her that there would be a $119 diagnostic fee, plus parts, plus labor plus a shop supply fee. She reminded them that they had already told her the horn was bad and didn't feel the diagnostic fee was justified. Mazda's attitude was 'take it, or leave it' So my daughter went home, ordered a Mazda horn off eBay for ten bucks and had her boyfriend install it which took him 5 minutes. Unfortunately, the dashboard in her car melts in the sun and will have to be completely replaced (it's under a product recall) but Mazda USA isn't in in hurry to furnish the dealerships with replacement dashboards....so she waits. After that, we're done with Mazda. read more

I give this dealership NO STARS! A little over a year my 80+ year old mom went looking for a truck. They saw her coming a mile away... First off, I was not available to go with her because I was dealing with a family illness, second, my sister went with her and asked all the right questions, but unfortunately she does not know much about cars. They sold her a 2004 Mazda Club Cab Pickup for $10,000. All my mom knew to ask and was very sure of what she wanted was to make sure that this vehicle had only one previous owner and no accidents. The sales guy, Julian, assured her and my sister that this was a ONE owner with absolutely no accidents. Julian even texted my sister (she still has text) and assured her again, when they decided to go home and think about it. So thinking it over and deciding this was a good deal, they purchased it. Turns out, my mom had issues with it from day one and kept fixing it. Well, 8 months later, we decided to take it back to the dealer ship to see how much we could get back on it and purchase a new vehicle so we could stop dealing twith the issues... they quoted her $1,000 ([$9,000] down in value in 8 months?!!!) because it had so many miles and had 3 previous owners as well as previous accidents! NONE of this was TOLD to my mom... looking thru her paperwork, they slipped her a CarFax, she signed it. Like I said, we still have the text and I guarantee you (having just purchased a truck myself) the sales guys TELLS you what you are signing and does not offer to let you read them. Mom and sister being so trusting, believed the guy who swore this was a ONE owner, NO accident vehicle. When asked to speak to the manager, none was available at anytime and sales guy, Julian (still there) swore that he told them. My sister told him about the text and he said that after that text and before they came to the purchase, he told them... what are the chances my mom would have purchased the vehicle anyways if they HAD told her?! Trust me, this was not disclosed BUT let's just say for argument sakes that it was.... how does a vehicle loose $9,000 in value in 8 months.... Explain that to me! Buyer beware, this dealership is the worse!!! Shame on you! Taking advantage of people who work so hard for their money! Yes, at 80+ my mom was still working and they financed her the truck so she is still paying on it! Shame, shame, shame!! read more

I literally will not touch the brand Mazda again because of this dealership. I took the lowest publicly sold vin Miata in the United States here for a pad slap. They fleeced me for 7000$ Seven Grand. For a brake pad job. They stole race parts. They joyrode the car. They returned it to me with no oil in it. - They performed major unauthorized repairs and tried to steal my car over the bill. Law enforcement refused to help. Texas is a Corrupt state in general but this Dealership is part of the worst. They left wrenches in my engine compartment near the fan belts. - That's attempted manslaughter. read more

Thanks to Al Martinagno for making my 10th purchase at Mazda Central in the last twenty years as seamless as the rest. Al was very focused on giving great service amd making the experience go as well as possoble read more

I came to Roger Beasley Mazda looking to buy a used car. I had a few cars in mind and came in to take a look. Initially the salesman, Ralph, was very pleasant and informative, however, he could not tell me much information on any of the cars he had shown me. Of all of the cars he showed me, none were priced accordingly for their value. Several days earlier I brought my car in to the Mitsubishi dealership in Killeen to get a ballpack figure of what I could be looking at for trade in value. They quoted me 4000-4500. Roger Beasley Mazda quoted me 2500. After I pointed out to the salesman that this was far less than I was quoted by another dealership he backpeddled and said something to the degree of "Hey don't get mad at me I'm only giving the message." After explaining to him that the offer was unacceptable and that they'd need to do better he simply walked off. Several minutes he came back with my car keys and without a word walked off again. Thankfully I was able to find what I was looking for at another dealership. Avoid this place. read more

Probably the worst car-browsing experience ever. I test drove a 2013 Mazda 3 iTouring Hatchback with Skyactiv recently and a Beasley salesman - Jeff, I think, was his name, accompanied me on the test drive. He was not at all interested in helping me purchase a car - in fact, I've not met somebody who seems less interested in selling something. They mustn't work on commission here. Anyway, we went out on a drive through the surrounding neighborhood but he seemed disappointed that I eventually wanted to go out on the freeway (Mopac, but it was a Saturday, so traffic wasn't quite as bad) to test the car...10-15 minute drive altogether, mind you. He grimaced at my inquiry and I responded, "Wouldn't you want to try a car out at highway speeds before seriously considering to buy it?" Jeff: "Nope. I know immediately." Okay, buddy, whatever you say. Anyway, we did go out on Mopac but he was awkwardly mum for the remainder of the drive - guess I really stepped over the boundary there with that test-drive request. When we got back to the dealership, we got out of the car, I *tried* to fit into the backseat of the 3 Hatch (I'm 6'1", you know) and he advised me that I was "getting in the wrong way." Ummm...no, I didn't try to crawl in through the hatch. Finally, after closing the door, Jeff turned to me, shook my hand, and said, "Let me know." No "thank you," business card, "Let's talk some more inside," "Anything I can help you with." Really, man, what were you thinking. I would never, ever buy a vehicle from this place based on my interaction with this guy. read more

My situation was simular to Bill's. I went in saying what I was looking for Exactly ( options and all ) and what I had to spend, exactly 15,000 CASH and not a penny more. After continually guaranteeing me he had my car ( he actually called me at home at 7:30 that night telling me he had my car.) I went back the next morning as arreanged and he had no car. Just a lame drawn out excuse for wasteing my time and just flat out lying to me to get me back on the lot. Then he says I have a much nicer used car with low miles I can sell you. That again was a lie. There was 250.00 difference between what I has clearly stating what I was will to pay 1 day earlier and what they wanted for the car. Needless to say I walked off. He also said, flat out, our salesmen expect high commisions on their sales and that 250 comes out of their pocket ! A real classy organization. They make promises they have no intentions of keeping, wasted 2 days of my time and sent me away over 250.00. The next place had no problems in taking 15.000 cash for the car I wanted ! Just say No to these losers and save yourself some time ! read more

used car sales: was jerked around and lied to. completely unnecessary and soured the whole experience. car i ended up purchasing was overpriced to start with; my credit union gave me a number they were willing to lend for that particular car and that was what i had to work with. a new car sales guy (Michael H, the only amiable person in this story) accompanied me on a test drive on the used car and got back to me about the possibility of getting a sun roof installed (he inquired others at the dealership and said definitely possible) and was generally helpful with all the questions i had. since he was new car sales and i was purchasing used car, i had to deal with a different guy, who, during negotiations, said mazda just does not do sunroofs on used cars (get them installed aftermarket). i spoke with the company that does them for the mazda dealership and spoke to two different people, both of whom were perplexed and flabbergasted by this and told me they install sunroofs for RBMC on a regular basis. they suggested that i was told what i was told because the dealership just wouldn't be making enough money on the sale. Also as part of the negotiations, i was to get window tint installed on the whole car. when i went back in after purchase to get this done, the used car guy i signed with wasn't available (i had called in and scheduled for a particular day) and the associate manager (who acted extremely put out that he had to step out of his office to talk to me after the person at the front desk went back to his office about 8 times to get questions answered) told me that if i wanted to get the windshield done that would be an extra $400. i told him getting the whole car tinted was part of the sale. he insisted it would be $400. the used car guy ended up calling me and said, oh. when we mean the WHOLE car , we don't mean the windshield. i had already called the tint place they used and they told me the windshield was $200 if one is paying for that separately. These are just the highlights of the mountain of yuck. overall their customer service is abhorrent. not a good experience. read more

I have waited 1 month to cool off after my experience and it still reeks of poor communication and sales tactics. I agreed to purchase a pre-owned car from this dealer after coming across the car online. After numerous conversations with the sales associate I put a deposit down on the car at a discount to the asking price and asked to be sent the paperwork and move the process along. I was paying in full for the car with no financing and was booking a flight to receive the car. Not only were they holding my deposit they agreed via voice, email, and text that the car was mine and he had specifically had gotten manager approval to sell me the car. I was willing to pay upfront but the salesperson had to go on "vacation" for a week and he said we could handle that part when he returned. However when he did return he texts me to say that they sold the car while he was out and that they made a "mistake" and didn't mark the car sold and someone bought it. What I believe really happened was that they received a little more money from someone else so they pretended to say it was a mistake and sold the car, choosing a small amount of money over loyalty, honesty, and customer satisfaction. read more

i just got a mazda 3 in feb and i love it! the salesman was super nice and let me test drive as many cars as i wanted. i felt like they were able to work with me to keep the costs low. i walked into toyota and was totally brushed off. then i came to mazda and felt like i was taken care of! yay. def go to roger beasley if you want a mazda- largest inventory in austin. read more

Worst car dealership experience I've EVER had! First off let me say that the sales guy Joe wasn't terrible until it was time to talk financing. I was a bit upside down on my current vehicle and I knew I would need a sizable down payment(which I had) and they got me my first offer on the car. They wanted 4k down and when I said I'd rather not they proceeded to ignore me. I even sent texts to my sales guy with offers for the used vehicle but they proceeded to ignore me. Having worked in finance in a dealership before, the first offer given to is NEVER the last deal they can offer you. They didn't even asked if I had the 4k to put but rather assumed that I didn't. The internet sales guy contacted me multiple times to ask if I needed anything or how things went and when I replied I received no responses. I don't know if it was me or what but it was almost like they had no intentions of selling me a car. Terrible experience. read more

UNTRUSTWORTHY dealership. I went in to look at a car and see if they could make it work for me. I met with the Sales Manager and he looked at my budget and said he could not get me anywhere near there so I said "okay I don't want to waste time then". Of course, he said he would be right back. He then came and told me that he was "being nice to me" by giving me the trade in price that he did. He gave me the sticker price and said again that price was them being nice, so I said okay I get that. He then told me he had nothing better to offer me with my trade, however, he can get me in the new car with the payments I wanted IF I let my current car REPOED. He said if I let my current car get picked up by the bank it would "only" drop my credit around 100 points and I could get in the new car that day within my budget. So he was unwilling to negotiate and just suggested to repo my car. I do not trust anybody that would give such shit advice to someone who was obviously not very educated on the process, which I told him several times I was unsure about everything he was saying. I felt taken advantage of and uncomfortable. This is the worst car dealership with the worst "customer service" I have ever experienced. read more