I've purchased 8 cars in Austin, the last one here. I plan to buy another Mazda 6 for me and a CX-9 for my wife. Best dealer in town.

As a young woman, I find that I have to be careful when dealing with dealers, because of the horror stories I have heard from others. I was just in a bad accident and needed a new car at an affordable price. I did my extensive research, worried that I would end up being ripped off. When I stepped into Roger Beasley Mazda I was very nervous, as this was my first time purchasing a car on my own. Michael Huddleston took great care of me. I went in with a car in mind and he was very helpful in showing me how o make sure it was a great car. He also helped me to make sure some imperfections on the used car were fixed prior to me getting the car. When we sat down and talked prices I told Michael my budget based off of what insurance gave me in a check. He did his magic and was able to get me the car with all fees and fixes in my budget; which is very appreciated since I just graduated college! He even gave me a car to borrow while they fixed the car I just bought! I felt respected and cared about. Overall, I would recommend Roger Beasley Mazda AND Michael Huddleston to anyone, especially to young women who have or are afraid of being ripped off! Thank you so much Michael! read more

This is specifically dealing with internet sales/ Debbie . Never made on the lot. Initially when I began my search for a new car, I always begin on the internet and emailing. (Not my first rodeo) What I received in return email from Roger Beasley was a form letter (so to speak) with each of my offers and/or correspondence - stating NO, we can not accept your offer and then about 6 paragraphs of a bunch of words that mean nothing - telling me to go check Edmund and Kelly Blue Book that I would find the "fair market value" "seriously, you don't think I've already done that?" Plus everyone knows.. December is the time to get rid of your 2016 models - guess that wasn't the case for Roger Beasley - there was no return price just a NO and a bunch of prefabricated words in an email. Absolutely no personal touch! Should have known to stop dealing with her from beginning but I was trying to buy local. Finally when the last email was sent to Debbie, letting her know I would rather purchase in town but that I had found a price on a car in another town, could she match that price. I received a condescending reply telling me that other dealerships use this tactic to get customers in and then add on - but "rest assured" , Roger Beasley yadda, yadda, yadda - going into 6 paragraphs of just words. Really...... So that was the end of that relationship and I drove out of town - picked up my son's new Mazda 3 Grand Touring for the exact price we agreed on - and get this "no hidden cost" and "no tactics" . And way below MSRP... A very very fair deal and non-condescending salesman to boot - imagine that. The most painless new car purchase I have ever made. My take away to Roger Beasley try to be a little more personal by having your internet salesperson use "her own words" try offering a counter offer it might be best to Lose the form letter and all those prefabricated words on how great Roger Beasley is and what is fair - recommending research on website to show just how fair RB is I'm thinking most of us have done the research and do not need reinforcement of what we should do in order to get a great deal. read more

My wife and I have been doing business with this dealership for years buying both used and new vehicles. They should take a close look at some of their sales people and ensure proper training is done or something to that nature. I bought a 2006 Mazda RX-8 for my teenager's second car and yes she has "above average" experience driving a machine like this. My wife has owned one in the past and we both knew about the compression issues these vehicles can have and is usually corrected with an engine swap. I made sure that the sales person understood this was a sticking point for me and he assured me that the problem had been corrected in this car and it would not be a problem. A year latter with moderate use the engine failed. When I contacted the dealership they basically told me I was shit out of luck, they put it much nicer than that though. Now I understand a used car is sold "as is" but I don't appreciate be lied to. Now I wont speak for my wife but I will not be doing business with Mazda any longer. I understand a used car is likely going to have problems. Several years ago Covert Dodge sold me a used truck and was up front about it all so as soon as I got the truck home I started fixing the problems and in a few months I will be going back to by a new Jeep. If Mazda had been as honest with me maybe my kid wouldn't have been stranded out in the middle of nowhere hours away from any substantial town. That was a very expensive recover effort for me. read more

I only dealt with one person that seemed to have customer service as a skill, and that is Kenneth. Everyone else I dealt with over the phone, seems to have zero idea on what's going on. I had a very expensive headlight issue that included a short that had to get fixed...talking $1000 headlight, folks! So, it took me a few weeks to be able to call and have the parts ordered. Monday at 10 I call and have to leave a message. Nobody calls back. 3 hours later I call again and am asked again to leave a message. After explaining nobody called back earlier, I am connected. I give my name and explain what I need to happen, the timeframe I'm needing it done, etc... That conversation tells me their systems are wack, because you should be able to pull up my file and see. This guy was super confused, but we seemed to finally get the communication on track. He tells me parts should be there Tuesday and to plan to drop it Wednesday as long as I get the confirmation email and phone call. No calls, no emails. So I call to be safe and again leave a second unreturned call. I call again and verify that parts haven't come, and get another completely lost individual. I have to start again from the beginning. Really? Then I'm told the parts will either be there about 9 or 3 the next day and to wait for that call/ email. Oh joy! At 3:30, no call, no email, so I call again and explain yet again, giving all names. I was told Kenneth would call but alas, some other lost person called and said the parts were there and they would try and work me in the next day. WTH??!! Try?!? Finally, I got ahold of Kenneth and gave him a short version, and he made sure I was taken care of. He was super nice and competent, but I even had a hard time getting him to follow through on calling me back. I feel there is a major lack of training, staffing, computer systems, and overall communication here. I likely will not return. read more

Stay away from the service department. Took my car in for an alternator check (on the recommendation of multiple other service providers) on a Friday morning after making an appointment several days in advance. I wanted to stay and wait, but had to attend graduation (silly me). Was not contacted by their representative until late afternoon on Saturday, when I was then informed that they were not able to run any tests in the intervening day and a half because my battery would not hold an industrial charge. They replaced the battery, and gave the original back to me at my request. After this, they ran the tests I asked for, not completing them quickly enough that I could pick up the car that day, and concluded I simply had a faulty battery and that was all. Fine. Picked up the car Monday and took the battery to Autozone where lo and behold, it held an industrial charge at 100% and did not deplete for the several hours I left it there and made them re-test it multiple times. Since Roger Beasley had charged me $145 for the new battery, and a battery disposal fee (despite the fact that I took the battery back), I was suitably irritated. Called both their representative and the general manager multiple times and left messages after being told they would speak to the person who serviced my car and get back to me. Didn't hear back for three more days, upon which I was told they could not confirm anything was wrong with my car except the battery, would not refund or take the battery back, but would send me a coupon for a free oil change. No thanks. read more

Traded in my car for one of their used vehicles. Less than a week of having the vehicle I had to spend 1500 in repairs. I would not recommend Roger Beasley to anyone. Absolutely typical sleezy auto dealership. read more

Don't EVER buy a USED vehicle from here. These people are crooks and are just looking to make a sale. I regret the day I ever bought a used car from Roger Beazley Mazda and will never again buy or suggest people buy a vehicle from them read more

I took my mazda due to a recall on the airbags and according to the paper it would take maybe less than an hour. So I hand the keys and they told me that it will take about 1 and a half hours so I decided to wait. I waited and I didn't hear back until 5:30 and they said that my car is almost done, I made an appointment at 3:20, I arrived 20 minutes early and they didn't finish till 6:00 I wasted 3 hours in their for a recall I'm never going back to that dealership and I don't recommend this place to anyone, that made me wish that I didn't even own a Mazda. read more

Horrible customer service. I bought a used Hyundai there and paid for the additional warranty from RBM. The car ended up having a faulty part. I called to make an appointment to bring it, they assured me they could fix it there. I also needed an oil change and state inspection. They called 4 hours later telling me to take the car to the Roger Beasley Hyundai dealership in Kyle (which an hour each way). So I went to pick it up and not only had they not replaced the part, they decided not to do the oil change or state inspection. Ridiculous!!!! read more

If I could give them zero stars I would. I took the car in for a recall repair today. I tried to make an appointment yesterday and all of the service specialists were busy. I left my number as requested and no one called me back. Strike one. I arrived with the recall notice in hand and they said they may not have the part. Last week when I called to confirm the parts I was told it was not a problem. They had three today. Lets call that a walk. The repair took a little less time than estimated. That will get another player on base. I was offered a list of recommended services totaling over $600 dollars. Two are a throttle body cleaning and fuel injection cleaning which from all I have read are never necessary. That just got the runner out who was trying to steal third. I finally get the paperwork done and go to my car. Upside down on the passenger seat is the printout of the alignment check which states in large type at the bottom of the sheet "No Alignment Adjustments Needed" I check the VIN yep same car. So why does the recommended services include $112 for an alignment? (The last was done 7 K miles ago when I got new tires.) So now I'm pretty sure that someone else is going to check the battery that starts without hesitation and that I'll replace it myself along with the the cable that they want to handle for only $275. The last batter just had his hit caught by the short stop and the man on first is out too. The side is retired and the pennant is lost. You would think that with all the information available on the internet that these folks would stop trying to scare little old tech savvy ladies. Not only will we take our service business elsewhere, we'll buy another make when its time for a new car. read more

I really wanted to like Roger Beasley again. I'm so old I bought a car from them in the late 80's. Loved it and they were super laid back and great to deal with. Not so much nowadays. numerous disappointments. 1. DISCONNECTED FROM WEBSITE They've invested heavily in their site but are not ready to use it. I filled out a credit app. online the night before. I showed up at the dealership the next day and they know nothing about it and I have to fill it out again.(Wasted an hour+) Called 2 phone numbers post-purchase after being drummed aggressively for service, (see 4 below) one number posted is a guys direct extension and VM with no company in the greeting. (where am i calling?) and the other number just rang and nobody answers! This was 10 a.m. on a weekday. 2.SALES - I went in to try and get their advertised car at the price they advertise. I know from experience this is a loss leader and they don't want to sell it. That's okay. Everybody does it. Waiting until the finance guy get's to the table after all has been negotiated and the color and options have been selected. (3 hours and a migraine later) and slip in a newer year model ON THE CONTRACT and try and nail me for an extra $4K is B.S. - Back to the drawing board! 3. I finally relent to the 2015 model and the guy hammers me for the extended warranty and the service contract and they start trying to schedule service the day you buy it! 4. I've never seen a dealership hammer service the way this one does- this is obviously a big profit center. THEY SENT ME A BOGUS 5K MILE SERVICE APPOINTMENT REMINDER THAT I DIDN'T SchEDULE AND WHEN I DRILLED THEM ABOUT IF THE COST WAS COVERED IN WARRANTY THEY ADMIT IT'S NOT REALLY NECESSARY AND THEY WILL TRY AND SELL ME ADDITIONAL SERVICES! THIS WAS A TYPICAL "FINANCE GUY TRIES TO SLAM THE UNDERCOATING" KIND OF CAR EXPERIENCE WITH AGGRESSIVE SERVICE SALES THROWN IN. I'M NOT IMPRESSED. read more

Great customer service and the repairs are done right the first time! Christian always looks out for me and gets my car back quickly!

Wish I could them than less than one star. This place sucks. My boyfriend went in to test drive a car and the sales lady insulted him and was incredibly rude. He walked out and needless to say, will end up buying a new car elsewhere. read more

So approximately three years ago I did not rate this dealership with a high review because it did not deserve one because of my experience. I am leasing a car from this dealership and I have to say when I turned in my car to get another my experience was ten times better. The employees were so friendly and offered me water and food. I was asked how my day was going etc... Then the General Manager Rusty saw me and still remembered me. My recommendation is if you have a problem with this place ask for Rusty he is pretty awesome! read more

This is a follow up to my previously review. I would like to thank the general manager of Roger Beasley, Mr. Jacobson for reaching out to discuss what had happened. He listened when I outlined the issues (having pictures helped) and he acknowledged the experience was less than optimal and made things right. At this point I can say that I am satisfied, and feel he made a good faith effort to set the situation right and I am certainly willing to give them another try. A few years ago I had a windshield replaced, and I would like say that Roger Beasley was the lowest cost and performed the service quickly and for a reasonable price. I look forward to more consistently good experiences with them. read more

I've been really pleased in all my dealing with this Roger Beasley Mazda. I've never had a problem with the service and have really gotten MORE help and service than I expected. I have a Mazda 5 and its had an irritating but not dangerous or damaging problem caused by a design flaw that causes the suspension to squeak in certain conditions. Its a known issue with this model and Mazda is supposedly engineering a replacement part to fix it since it keeps coming back after a few months. Each time I've called about the problem, they have scheduled me quickly taken the car in and fixed it the same day all at no charge to me. They've also be extremely pleasant. This last time, the problem was almost completely resolved except for under a rare set of circumstances. I called them to see if they could get it that last little bit fixed. They kept the car for 5 days and gave me a loaner car to drive in the mean time. I've had nothing but good dealings with them especially for a problem that is not their fault (I didn't even buy the car from them) and that most dealers would have shrugged and done nothing about. They've been prompt, communicative and helpful. They've also been pretty forthcoming in explaining the problem to me. I'm not a car expert but I'm not an idiot either and they didn't treat me like I was either one of the those things. (I hate to say it, but the best way to explain it - "i didn't get treated like a girl") Altho I'm not 100% thrilled with the car because of this design flaw and its less than stellar air conditioner, I am very pleased with this dealership. The Mazda 5 is still one of the better cars I've owned and other than the problems I mentioned, I have had no other problems with it and it fun to drive but still very useful for my suburban mom life. I would strongly consider buying a mazda again knowing that I can get good service. read more

The service was excellent. I parked my car and I was greeted/introduced immediately. I worked with Brian Williams, Wayne Hamilton, and Saul. To give you a little background, this was the first time I'd ever purchased a car. I was extremely nervous/anxious but they really made me feel comfortable. They walked me through everything in the Mazda 3 I purchased. I feel like I got a good deal because I'd been researching for months and dreading the process. I feel absolutely great about the purchase and guys, if you're reading this, THANK YOU SO MUCH :). read more

I had a great experience with Roger Beasley Mazda! Wayne Hamilton was very informative, friendly and extremely helpful in helping me find my perfect vehicle. I would definitely recommend Mazda and Wayne to my friends and family. Thank you for all your help in getting me into my new car! read more

NOT! Spent my whole afternoon in this place, they tell me everything is good to go. Let me drive the vehicle home, come back to sign - "everything is ready" - walk through the door, bad news: the car that has the certified stickers on it is not certified someone labeled it wrong, but we can throw in a warranty, it is going to jack your payment up by $40 - not willing to budge at all even though it was their error and my husband and I sat there all afternoon!!!! so their staff don't know what they are doing and they don't stand behind them, nor do they honor their agreements for payment, Mr. Beasly - maybe you should talk to your staff, I work at a bank with 1500+ employees I will make sure they know Roger Beasley is not worth your time!!!!!! So Disappointed. read more

First of all, even 1 star is really high rating for this dealership. I went this dealership to see Mazda CX-9 Touring. Looked at the car and then one of the managers came to see me with all sorts of numbers. I already had the price negotiated from another dealership from Dallas. Very frankly, I told the manager to not waste his and my time and gave him my numbers and said if you can match or beat the number, call me will buy the car as long as it works for my wife. The sales person called us in the evening saying - manager agreed to match the price but we need to buy the car today. I said, no way - we will not buy the car without properly test driving and making sure it works for us. Sales person said, that should be fine as long as we give him $500 deposit which will be non-refundable in case we back-out of the deal just because we got a lower price from somewhere else, but will be refundable if we back-out if car does not work for us. This $500 will lock the price for the car with similar options and trim. I agreed to the deal and gave him the card information. We also agreed for extended test drive in which we asked him to provide the car which we could buy with all the options and trim we wanted. Sales person arranged to that and gave us the car we could buy. We asked the sales person multiple times that if we like it, we can buy the same car at the price agreed? He said yes. We brought the car home. The deal was for 2014 Mazda CX-9, Touring with Tech Package and few other options. We drove the car few miles, kept it overnight in our garage. In the morning, I noticed the sticker in the window of the car showing 2015 instead of 2014. Sales person called us in the afternoon to check if we liked the car. I said, Yes, we like the car and will come and buy in the evening. During this discussion, I mentioned to sales person that car sticker is showing 2015 instead of 2014. He said, he is going to check and came back saying - oh by mistake he gave us 2015 car and there is $2500 on 2015 car as compared to what we agreed. I said, we don't want 2015, but 2014 at the rate agreed upon. He said - he has only one 2014 car available with dark interior which we told him in the starting that it was not our preference. We were fine with his mistake of giving us 2015 car instead of 2014 and said since we are very specific about the price, we will come and look into other available car with dark interior and if we like it will buy, otherwise move on. He said, he will be out and someone else will work with me when we go to dealership. When we reached dealership, we looked into the other car and kind of decided to buy that. We went inside the dealership and one other sales person brought a new face so called "Finance Director" to meet with us. Highly arrogant "Finance Director" started showing us numbers for 2015 CX-9. I said, don't show me these numbers, we already have the numbers and car preferences we want and we not going to spend single dime more on top of that for any other car. The Finance Director said - he cannot sell the 2015 car for the price we agreed. I said - I don't want 2015 car and why are you showing me 2015 car. He said, you don't like the other car so we cannot sell you that and cannot sell 2015 at our agreed upon price. I said, well - we not spending any more money and just want to get 2014 car. He said - in that case he won't sell any car to us and pointed us towards the door saying that door is that side. I was with my wife and two small kids at the dealership and this arrogant Finance Director started misbehaving and humiliating me showing door and shouting that he is not going to sell any car to us while walking back and showing us the door that it's right there. A place with person like this at a position like Finance Director, shouting, showing customer doors, humiliating in front of the dealership and family - you can imagine the quality of product and services it's going to provide. Don't believe it, well good luck then. BBB complaint filed. read more

I was incredibly disappointed with this dealership. We did end up buying a car from them but we should have just walked out. I regret the decision. The people we dealt with were completely out of sync with each other. The gentleman "in charge", Shamir, was rude and condescending. He refused to make eye contact, was reluctant to answer my handful of questions and acted like I was wasting his time. When we went to test drive the car they had to jump it first. I asked that the battery be replaced and he talked to me like I was out of my mind to be concerned about this. I asked if the car would be cleaned out when we came to pick it up. He rolled his eyes at me and then put in writing that the car would be detailed. It was not. It was filthy on the inside with some sort of liquid in the cup holders, a film of dirt covering the dash. We were also told the radio needed to have some sort of code for it to work.(because of the dead battery). I asked that this be taken care of so we could check the speakers. Once again, we were treated like we were really putting them out but they would take care of it. They " put it in writing ". Surprise, surprise...not done. I'm not sure why they pride themselves on customer service but I know that we have been to many places to purchase cars for our whole family and we will never go back to Roger Beasley again. Hope you reached your end of the month sales goals.You did it the expense of customer service and integrity. read more

Ask for Brandon T!! He's great!!!! Sold both my adult kids cars within a 4 day period. He is informative, very, very patient and willing to work with customers. Even my don't-like-car-salesmen husband likes him a lot. We have now bought a total of 6 cars over the past 8(3 new, 3 used) from this dealership and won't go anywhere else. read more

went in with my boyfriend to buy his new mazda 3. Brandon helped us and he was awesome. We felt bad we even spilled coffee all over his desk and he was so nice about it. (sorry!) great staff very helpful. we love the car. read more

I did take a while to buy my car. Comparing to the other dealers and cars, I finally decided to have a Mazda CX5. I love this car. And the specialist Raymond helped me a lot on my car. He is great. He spent a lot of time on looking for deal for me, and trying to get the lowest interest rate for me since I don't have job. read more

I called on the Saturday after Thanksgiving with a mazda 3 that wouldnt start. I was fortunate enough to talk to Evan ( service manager of 14 years) who talked me off of a ledge and assured me it would all be ok. He told me it was probably just a battery and that alternators infrequently failed in mazdas. The car was in Round Rock and i was prepared to have it towed to him, but he suggested Roger Beasley in Georgetown was much closer- turned out to be 5 minutes away! He was so kind and knowledgable. He was also of course right. New battery and back on the road! Tyty Lucia Williams read more

I bought a 2010 jeep rubicon (used, no warranty) and days later noticed that the clutch was making noise and not working like it should. I brought it in, they replaced the clutch, no fuss, and no cost to me. Absolutely first class experience. I was taken care of and felt you can buy a used car with confidence from Roger Beasley Mazda Central. Mark, sales manager, Hanah, the service advisor as well as the technician working on the car really took care of us. read more

Honest people who love their product. My salesperson, Isaac, was very friendly and open about the pros and cons of every car. Treated me with respect and clearly likes the cars he sells. The price they offered me right from the start was exactly what the consumer sites said was the going rate in this region of the country. No haggling was necessary. Add in the bonuses and current deals, plus zero financing and it was an instant win! I've purchased cars their twice and each time was a pleasure. read more

I cannot begin to express how great the folks here are (namely our salesman Brandon). I had been somewhat beginning to look around for a much needed newer car and my mom suggested I meet her at the dealership to start the process. My folks had just recently purchased a great truck for my brother after his car was totaled. Brandon helped them through that purchasing process and my mom was adamant that we go talk to him again. She was spot on with this suggestion. Brandon spent the time to assess what my needs were, what price range was comfortable, what my travel/usage looks like, preferences, etc. I tend to be really indecisive when making decisions of this caliber, or any in reality.. but Brandon was patient through the whole process and didn't once seem bothered by my indecision. I actually was there about six hours because I couldn't quite commit and not once did I feel any pressure to purchase that day. When I finally did decide to buy my car, he was incredibly helpful in getting a fair price for my car, explaining finance options, warranties, etc. I am incredibly happy with my car and so glad that Brandon made the process so painless. read more

Who ever said buying a car couldn't be enjoyable?! If you're looking for a no-pressure experience this is the place. Special thanks to Chan Yam for providing excellent service and letting us drive many, many similar yet different cars. Many thanks to roger Beasley Mazda central and the excellent people working there. We love our new car! read more

We purchased a new car at Roger Beasley's and our experience was very positive. The sales rep was very knowledgeable and easy to work with. All in all I would go back to Roger Beasley Mazda as our first stop for any future purchases. read more

Great service. Isaac was really great to work with. Honest, helpful and accommodating. Great dealership. Great cars

I wanted to once again compliment and highly recommend the team at Roger Beasley Mazda Central. On Sat. my partner and I went in to have her leased CX5 serviced. Donnie Little of the product team approached us and asked if we wanted to trade in the 2014 CX5 for a 2016. The terms we proposed were accepted and they had the car ready on Sat. The entire team, Sonny, Rusty and Anne, as well as Donnie were amazing to deal with. I can't recommend this dealership enough. read more

It's refreshing to have a dealership that doesn't pressure you into buying a car and doesn't give you tons of sales pitch. Roger Beasley Mazda Central greets you with courtesy and answer your questions with professionalism. And Mazda produces great vehicles that are sturdy, great-looking, affordable and with wonderful maneuverability and fuel efficiency. No wonder there are more and more Mazda's on the road these days. read more

I love these guys too! Buying a car is always a challenge for a single woman. Not here at Roger Beasley Central. I felt very comfortable throughout the entire process from choosing the right car for me, to getting the financing fairly in with a payment I could afford. They made it actually simple! Every person I dealt with I felt was honest, upfront and realistic. I have never had such a smooth and easy car purchase. I have brought my car back for servicing several times since I purchased it and the service department hasn't let me down either. They did what they said they would do in the time frame they told me they would do it. These guys get 5 stars in my book. For a car dealership, that's saying something. Check them out if you are looking to buy a car. read more

Skeptical at first regarding internet sales. Did my HW with Consumer Report and knew what price point I wanted. Percy got exactly what I wanted. Top notch. read more

I had a really good experience with Roger Beasley after our front fender was hit by a truck. Pros: This shop really aims to please. Their overall estimates for repair time were right on and they did a great job on the repairs. They were able to get me OEM parts for all of the important pieces. They got Mazda to price match some of the OEM parts that the insurance would't pay for. For contrast, Caliber Collision, where we initially took the car for an estimate wouldn't even discuss using OEM parts with me. The car now looks like new again! The staff is also very helpful and friendly. They also warrant their work for the life of your ownership! When my wife had to drop off the car to have the clear bra applied, they gave her a ride to and from work nearby too. A shop that does reputable work in a reasonable amount of time and is easy to work with is hard to find! Don't pass these guys up. Cons: Our account manager Scott was great, but really hard to get a hold of. I called several times trying to make sure repairs weren't being done with aftermarket parts without my authorization and couldn't get a hold of him, which was kind of stressful. All turned out well and he did eventually get back to me. I believe him to just be really busy, not giving me the run around like so many body shops do. When we got the car back, I found couple fasteners/bolts missing from the plastic wheel well cover and engine splash guard under the car. They fixed it on the spot, no harm done. My wife also noticed that the new paint was not blended with the door panel strip that runs over the top of the window. Scott said that's standard. I don't know why you would bother to blend any of it if you're going to leave one of the adjacent panels out. I can barely tell the difference anyway, so I'm not worried about it. The following week we had to bring it back in because our tire (on a wheel that was replaced) kept getting low on air. It turned out they had left some kind of tag on the wheel that was causing it to leak. Props to them for telling us the truth about what happened! That should be under the pros. But my concern with this and the missing fasteners is that maybe they're trying to work a little too fast back there. Forgetting something like a tag or bolt or gasket elsewhere could be costly! Lastly and the biggest of all, when we returned the car (as planned) to have its clear bra replaced, I believe they drove the car elsewhere to have that done. We weren't told they were going to do this but one employee mentioned sometimes they do. I don't like having my car driven around when its in for repairs. Especially when I find a salsa container left upside-down leaking on the passenger seat afterwards! If it has to be driven somewhere, it certainly shouldn't be used for personal stops or have food brought into it! Not cool. I would reduce to 3 stars for this, but since auto shops with so many pros are hard to find, I'll leave it at 4. read more

First new car I've ever had and Sonny and Tim helped me out. I had just left KIA almost with a car I didn't want but my husband brought me to mazda and the first question was "what color" I wanted red but I gave them like 5 colors I was okay with..... I walk outside to a red mazda 3..... I just about tipped over... I didn't even want a test drive I just wanted the car!!!!!!! Tim was not pushy at all but only helpful!!!! I am just in love with my brand new car!!!!!!!!!!! And we have 3 small children and they are a handful...all of the workers there made us feel so comfortable and welcomed us and gave the kids snacks and drinks!!!! I will always be part of the Mazda family now!!!! read more

Really thought this place would be a good spot to buy a car. Customer service is awful. First they sold me a car that leaked 2 quarts of oil a week, then had to do some talking to get money back but only towards another car on the lot. Then bought another car and asked them to put a new spare and jack in the trunk after seeing the old rusted ones that were in the car to begin with. Got a flat after a month and looked in the trunk to find the same old rusted spare and jack. Tried to use the jack and it broke almost instantly. After getting it fixed went back to the dealership and asked for the new spare and jack they promised me and they threw a fit about it. The guy who sold me both cars name is Landry. Not a bad car salesman by any means, just a flat out liar. Would put zero stars if I could. Try to avoid this place if you can, but there is a chance you could get a good car. I'm sure they don't try to swindle everyone.......I saw you're response Chelsea and the only thing you're helping me out with is getting me a new spare tire only because my mom made a big deal about it. Thank you for living up to you're end of the bargain. read more

I miss my dealership in San Antonio :( I felt like after I agreed to have $400 worth of work done on my car they didn't feel the need to keep me updated. They close at 7PM and at 6:45PM no one had called me to let me know what the status of my car was. I tried calling and leaving messages but no one called me back. I had to trek down there in person to find a gentlemen sitting at his desk. The mechanic was very nice and apologetic because he was doing the last test for my car, but the guy who checked me out didn't have a care in the world. Just ran my credit card and that was it. Everyone else was nice, maybe I'll just choose a different service rep. read more