I bought a brand new Mazda 6 less than two years ago from this location and I had a great experience then but when I was curious about possibly trading in for a newer model a week ago since my warranty was up soon I didn't have the same experience. They constantly push the rewards and how great their customer service is and all of these incentives if you are a loyalty member and they treated me like I've never been there before. So they encouraged me to take my car in for an appraisal even after I explained to them I had a KBB cash offer of $6k less then what I owed on it and didn't want to try to roll that much into a new loan but they still said "they usually offer more to help bridge the gap so bring it in and we can look at it" they never appraised or even touched my car just looked at it from the window basically and then only offered me about $300 dollars more than the KBB. Like really wasting my time with that offer even when my car looks brand new still and on top of that my credit dropped over 15 points because they ran my info just to tell me they couldn't make it work. Then said they could maybe get me into a 2018 Mazda 3 and would call me back the next day after the bank was open since it was so late in the day at that point. Never got a call and a couple days ago I texted the guy who had helped me and he never responded. So moral of the story ...customer service goes down hill immediately after they know they aren't getting money out of you because that's all they care about, not returning 4x customers. So I'll be taking my business else where when I go in at the end of the year to trade in my 2016 Mazda 6 once my loan is paid down enough. Good job you lost my business and also I go there everytime my car needs serviced so I'll be doing that at another Mazda location as well. read more

I spent many months visiting dealerships looking for a new car to buy. I had owned my truck for the last 12 years, so I wasn't in any rush to buy. So I walked into this dealership 2 months ago, never even having considered a mazda before, and walked out with my little mazda 3 that I love! Matt P. is an outstanding guy and I really feel I was treated well. Go see him! The followup service has been good too. I have read the past reviews on the service department and I hope I have a better experience... read more

I wish someone would have warned me about these guys first... My family has always had a great experience with Mazdas so when my elderly aunt asked me about my Mazda CX-7 I couldn't say enough good things! That is until these guys saw her coming.. she lost more than 8K on the value of her trade in and was signed up for an outrageous interest rate even though she has immaculate credit. All I have to say is watch out for these guys if you are new at buying cars. read more

This review is overdue, and I feel I owe it to Alicia and Ann and the rest of the team at Roger Beasley Mazda for the perfect and pleasant experience we had buying a new car there last month. After being jerked around by a couple of other dealerships, we applied online and were promptly helped every step of the way. After being pre-approved, we came in to meet with Alicia, our sales person, to look at some cars. We went with a new Mazda 3, and it was priced exactly as advertised. None of the continually increasing down payments or monthly payments we experienced at some other dealerships. Don't get me started on some of the business practices of a local Kia dealer. We were looking for a reliable economical car with a low monthly payment. Alica and the team actually listened to us and got us what we needed...instead of ignoring our needs and limitations to try and put us in something THEY wanted to sell us. We ended up with what I believe to be a far better car, for almost $200 less per month. This dealership did the work before we got there. None of the endless promises and outright lies we experienced elsewhere. No four hours of being lied to and jerked around with Roger Beasley. I think it took a total of two hours to make our purchase. What a difference. I'd like to thank Ann in Finance for her professionalism and courtesy. Sweet lady who made it all a breeze. We were of limited means but they never made us feel lower than pond scum, like some other places did over and over. Thank you again Alicia, Ann, and the rest of the team. You helped us through a hard time and now we don't have to share a car anymore. And a little old lady isn't alone in her assisted care home anymore. Her daughter is able to be there for her again, as she always was before tough times came. What you did for our family cannot be said well enough...so all I can say is thank you. And we will be back. read more

We have been getting our vehicles serviced at Roger Beasley's central location for over 15 years and have always been treated with respect and feel like my cars have been well taken care of after each visit. In fact, our last vehicle purchase was a CX-9 from this location. Out of all the cars my wife and I have owned, it is by far our favorite, it is stylish and dependable. I have recommended Beau and his service staff to many of my Mazda owning co-workers too. Thanks and keep up the good work guys! And Merry Christmas. read more

Boyfriend and I bought a used car here a while ago, and shortly thereafter noticed some shakes when switching gears. While I was really unsure if I should bring it back to the dealer, or go back to the repair shop I normally go to, I was very happy I brought I back. After making an appointment with Kenneth Guidry, and there being a bit of a mishap, they really went out of their way to make us happy. Since it was a recent car purchase, they let us take the car and servicing with no charge! Talk about a happy day for us! Thanks! read more

This is the 3rd Miata that I have bought from Roger Beasley Central. All 3 experiences were great!!!! Yesterday, I worked with Craig Allen to finalize the purchase of a 2015 Miata. He was great to work with - very honest, knowledgeable and helpful. We couldn't be happier with our new car. read more

Al Martignago was my sales rep, who took care of me after having a few hiccups with my experience. He took his time explaining the deal to me and made me feel more than just a quota. He called me to keep me informed of my new car and made things easy when i felt emotional about trading in my jeep. Thank you Al. read more

Love the service I get here. Service team is on point and courteous. I've bought used and new cars here and the sales team is professional and never pressure me. I would probably given a 5 but had a recent repair done on my 2014 Mazda 6 infotainment system which was great but now the Nav system is not coming on...probably a minor issue but... read more

Fantastic experience at Roger Beasley yesterday! Easy, friendly, and quick car buying process. Garrett and Rusty took great care of us! Thanks again, guys! read more

I started out looking to trade in my 2014 Honda Civic for a bigger, more comfortable vehicle (the Civic was killing my back!). First Texas Honda offered me a ridiculously low trade-in value toward a CR-V (insultingly low), so I decided to look elsewhere. I went to Roger Beasley to check out the CX-5, and I'm sure glad I did! The salesperson, Isaac Olivarez, listened to my story, let me test drive a CX-5 and then when it came time for the trade-in discussion, brought in the GSM Rusty Stine. Within 15 minutes, they made me an offer that I couldn't refuse, discounting the car and offering me a very generous trade-in value. And I love the CX-5! It's better in almost every aspect than the CR-V. Thanks, Roger Beasley! read more

I contacted Mazda about a promotion they were having on 2015 inventory, since the model year was changing. I was afraid of the "loss leader" issue to get you in the door and get you into a more expensive car. I was encouraged to make an appointment, but my calendar cleared one evening and I stopped by, spouse in tow. Really great service, I was not set upon. We looked at the 3, but liked the 6 better. I asked to drive it, and they did not have any 2015 in my trim there, so I took a touring trim, up from the sport, but i liked the sport seats better.. I let them look at my car for trade. When I came back, they honored the program with a 2016 model year to get my color and trim, and have me the high end of the "good" category (per Edmonds guide) on the first offer. I left, wallet intact, with a great car, for a very low Price. read more

I had a great experience. I contacted them through their website and quickly negotiated the deal with Percy,the Internet Specialist. Percy gave me a great price and listing of all incentives I might possibly qualify for. All told, I qualified for an additional $1,700.00 off an already good price. When I arrived at the dealership, I was met by Landry who helped me with the test drive. I loved the car and purchased it for the previously agreed to price. No surprises from Stan, the sales manager. It was a thoroughly pleasant experience. read more

Amazing experience! This is the seventh car we buy and we always have great experience from the sales representatives to the managers! I wish I could of get a car but they explained the situation! Once I'm done paying my car I will be purchasing a car from you guys! Thank you guys! read more

I recently bought a vehicle from the Central dealership. Honestly, I had a very strict shopping budget and pretty high requirements. My salesrep, Mick McShane, was super patient and didn't give up. I doubt he made any real big bucks off of my deal, but he was so helpful and willing to assist me, and didn't pressure me at all. He worked hard to find just the right unit, at the right price, and the payment range I needed. Has to be the easiest, least stressful car deal I have ever done. I actually felt relaxed and met really fun people while closing the deal. I will definitely be returning to this dealership and salesrep in any future endeavors!! Thanks Mick and everyone else who stepped up to make it happen. I am grateful and very happy......Debra in Round Rock. read more

I just bought my second Mazda from Roger Beasley. Awesome team, they listen to your wants/needs and never once did I feel like I was being haggled by a creepy car salesman. As you all know... The paperwork process is loads of fun.... Haha. They didn't try to talk me into buying any extra packages, NOT EVEN ONE! If you're looking for a reliable and completely affordable ride, THESE GUYS HAVE YOU COVERED!!! I'll never go anywhere else. read more

Shopping for a new car was not on my radar, since my Honda lease was not due in until September. Unfortunately, my lovely Honda was involved in an accident and I suddenly found myself in the market for a new lease. I started my search online, which of course meant dozens of emails from every dealer in the region. Some dealers I met with, some I did not due to the lack of honestly/communication in their emails. Of all the dealers I met with, Michael at Roger Beasley stood out as a shining example of a genuinely nice fellow doing his best to get me exactly what I wanted. None of this repeated "let me talk to my manager" business. I appreciate that - a lot. He was patient answering all my questions and was never pushy. And the fact that he was able to get me a loaner car while waiting for my perfect new car to arrive makes this review even better than "Woohoo! As good as it gets!". I'm over the moon about that since my insurance did not have a rental car rider. And I would be remiss not to put in a good word for Debbie, the internet sales manager: she answered all my questions (over the weekend!) and followed up to make sure I was happy with my experience. The team at Roger Beasley earned a new loyal customer - A++ experience! read more

I had a pleasant experience buying my new Mazda 6 at this place. They don't treat you like in a usual dealership environment, very low pressure place. If you decide to there ask for Zach, here is a really knowledgeable, honest and nice guy. read more

Had a great experience with Roger Beasley Mazda. Easy, no pressure, helpful, professional, fast -- and a really good deal! Craig and Michael in sales were both great, and Jordan too! -Greg read more

When my wife and I visited Mazda Central last Saturday, the showroom was full of people. All the sales staffs were just helping other people. We ended up walking around outside, checking out a few CX-5's available on the lot. After several minutes of browsing, Edwin Martinez introduced himself and offered to answer any questions we have on the CX-5's. Edwin was very helpful and showed great patience with us throughout the process. He took great length to help educate us on the fine points of each model of vehicles we were considering before deciding on the CX-5. My wife is loving her new ride thanks to Edwin. If you are looking for a Mazda, please go see Edwin. I know he will take great care of you. read more

We were there only for a recall repair. Service was fast and efficient. The waiting area was decent with a place for kids to hang out too.

Made an appointment to have recall airbags replaced. Made an appointment for 07/20/16 - showed up and the parts were not in stock. No "sorry to have inconvenienced you" or just a simple "sorry bout that." Only that "we'll call you when the parts come in." Actually, not a big deal just not great customer service. When they called telling me they had the bags I made another appointment and I actually forgot about it. That was totally my fault. They did call and remind me that I had missed it and rescheduled it. The scheduling dept. seems really good. So, the third appointment I showed up on time and the customer service guy tells me that I don't have an appointment - but that he has the parts and they can install...great. They call me a short time later with a sales pitch to fix this and replace that for a grand total of $2000.00 - I hadn't requested any kind of inspection on the car - and they tell me that the car won't pass inspection without it. I despise businesses that use scare tactics to try to sell. Whether or not it will pass inspection is none of their business. Then the guy on the phone kind of argues with me about it - like he knows...phaw... (BTW I took it to inspection directly after picking it up and it passed with flying colors). The drivers side air bag cover is greasy dirty and not even reinstalled correctly. Won't ever let them touch any vehicle of mine again and will subsequently never buy anything here. Disclaimer: I am very picky. read more

We wen't to look for a CX-5. The lease rates online looked great so we bumped to the mid-tier Touring model. My wife went and drove it and liked the car and sent me up there to lease it. I arrived to find that they had her in an AWD which is not at all needed here in central Texas. It was a $1500 upgrade that we didn't need. They couldn't find a comparable 2WD car so offered us half-off for the upgrade we don't need. When the final numbers came out, there was a much greater lease money factor than they use on the base model and they tried to wow me with a comparison to an APR. An APR is only good if you are financing. This is a shady technique to get you to agree to a money factor that is way too high. I found a money factor 1/5 of what was quoted as "The best they could do" within 20 minutes of leaving there. Seems like a friendly enough place if you aren't educated. For someone who knows what they are doing, this place is just another hole filled with car salespeople. read more

We took in our Mazda as it was not starting but there was most definitely power. Shockingly as we were about to get it towed we tried the key and it miraculously started. We decided to take it in anyhow for them to check on the problem as fix the recalls that have been issued on the CX-9. First off, who doesn't have the parts in stock for a factory recall? Problem #1..........next, we get no clear answer as to the problem we took it in for and then they decide to charge the full diagnostic fee for something that they themselves said they couldn't identify. Not only were they unable to identify a problem and not fix the recalled parts but had the nerve to hand me a $4,500.00 list of supposed repairs, which they never bothered to even call us. Mind you, the vehicle had just come out of the shop (non dealership) with a list of needed items that reached a total of $450.00..........Something smells fishy here. I guess that's what you get when you deal with dealerships. Also, the recalled parts wasn't even on their radar. We brought it up at drop off and had to bring it up at pick up. They had completely forgotten about that.........As happy as we have been with our CX-9 it makes me weary of ever buying a Mazda again. All in all, they left us with what we'd consider less than good service and a very sour taste in our mouths. read more

Chelsea- So nice to finally receive some sort of response from you all albeit through a Yelp review. So professional. We weren't allowed access to the vehicle because the agreement had expired, my name is on the insurance, and Justin was with me to pick up vehicle. Check your information. We were prepared to pay the towing fee even though your lack of attention to detail was the very reason it was impounded. The only mistake we've made is buying a vehicle from you. You all have my number as a point of contact so I'm very aware of the phone communication you HAVE NOT made and the insane amount of voicemails we've left you. The car was NOT trashed. That is a gross overstatement. We are adults and there was an UNOPENED bottle of wine in the car which is actually none of your business. The first thing we did, as any normal person does when a vehicle is overheating, is check the coolant and water levels. THEY WERE FULL. We tried contacting your service department SEVERAL times about the overheating issue and was actually driving it to the dealership when it broke down on the busiest freeway in Austin. You all refused to send a tow truck so we called a shop close to us at the time. Thank God we did because they gave us an HONEST explanation. How many miles we put on the vehicle is also of no concern. We have all the service records since we bought the car and YOUR service department is the only one that has serviced the car. If it was insufficient on coolant, then it is negligent on your service departments behalf. The car was not inspected before you sold it. and not thoroughly serviced the times it was at your dealership for service. We have a written statement from the honest mechanic that helped us when you would not and asked us who serviced this vehicle last because he was in complete disbelief that we actually took it to " a reputable mechanic". As far as the mirror being "ripped" off, that happened in a parking lot and the hardware is still attached. The outside casing was knocked off by an unidentified driver and an insurance claim was filed on my insurance which has since been canceled per our legal representative. If you would actually listen to the voicemails your customers leave you, you would have been well aware of this. As far as my personal belongings that are ready to be picked up, you failed to mention the paper towels and bottle of Armor AlI because I'm meticulous about a clean vehicle. Nice defection Chelsea. You're well trained. I also appreciate there is no mention of the fact that we are still without a vehicle and no resolution to any issue. You still have a vehicle we are making payments on. Great business practice. IF THEY TRY TO SELL ANYONE A 2008 NISSAN ALTIMA, it has issues. Read all of this potential buyers and read the plethora of horrible reviews. Truly despicable people. This Yelp review is very consistent with their level of service. JUST STAY AWAY!!!!! read more

I recently purchased a used vehicle from Roger Beasley Mazda in Killeen. I cannot begin to say how impressed I am with this dealership!!! The vehicle had a couple of issues right after I bought it and Roger Beasley stood behind their promises and fixed both issues for me at no cost. The sales person Nic was outstanding and worked hard for me to get the vehicle at the price I needed. I will continue to take all my business to Roger Beasley!!!!! read more

I have only good things to say about the service department, especially after today. I originally bought my Mazda3 from them and have been bringing the car to them for service ever since. They have always been pleasant, making it fast and easy for me to get whatever I need done. This is already a good thing, which always left me feeling pleased with the service I'd received. Plus, they have comfy chairs, TV to watch, wifi, coffee and if you get there early enough, donuts, muffins and popcorn. So sticking around and waiting for an oil change was never a bother. But today they went above and beyond. I'd brought the car in at 8:45am because the engine was making a horrible high-pitched whiny noise - the sound of a belt slipping. So they took it in and said I'd get a call when it was done - standard procedure. Okay. Well, I get the call exactly when I expected it (expectation: 2-3pm, actual: 2:30pm) and it turns out that a rat had crawled up onto my engine and, well, I had probably killed it by turning on the engine. So I had blood, guts and fur causing all sorts of damage under the hood. But they had fixed the problems (belts, etc.) and cleaned the rat out of my engine. I know, I know, it sounds gross, but apparently that kind of thing happens, especially in the winter (and it's January!). So the service consultant who helped me was Evan Whitis - very nice man, happy to answer my questions and volunteered the information I hadn't really thought to ask (since your average person, namely me, doesn't often get a dead rat in their engine, I didn't know what questions to ask). He was also really great when it came to the charges. And when I got in my newly-de-rat-ified vehicle, I found a business card from Craig Wright, Master Technician - whom I'm assuming is the nice mechanic who cleaned up the rat. These guys have my undying appreciation. For me, it was quick and painless. Hopefully the rat felt that way. But I bet it wasn't as quick or painless for Mr. Craig Wright, because it had to be grisly. And smell. So a big thank you for being wonderful, guys! Roger Beasley Mazda Central Austin (Burnet Rd) is THE place to take your car. They're really nice. And I'm not saying that because I'm a clueless girl (though I am), but because it's honestly true. As long as I'm in Austin or nearby, this dealership has all of my business from oil changes to whatever else crops up in the future (hopefully no more rats). read more

I can't prove that their service department lied to squeeze more business out of me, but it seems pretty likely based on my experience. Took my car with 25k miles on it in for its checkup (fluids, brakes, lights, etc.), and everything passed with flying colors. Took the car back three months later for some unrelated work, and one of their reps calls to inform me that I need new brake fluid and a flush, new transmission fluid and a flush, a new cabin air filter, a new battery, and several other items. All these things tested fine (according to the same service department!) just 90 days before. I told them either the people they had perform my checkup were incompetent or that they were lying through their teeth to me about about the laundry list of repairs/changes they claimed I needed. The guy didn't know what to say. By the way, I took the car to THREE other shops (two independent ones and another dealer). The first said whoever the heck told me to get all new fluids must have "been a salesman." The other dealer told me they don't recommend transmission flushes before 75,000 miles or comparable a wear and tear. So they guys at Beasley either lied to me or they're clueless. I honestly can't tell which is worse. The only saving grace was their head of service, who apologized profusely and set me up with a complimentary loner when I sent an angry email. So if nothing else, they know how to react when they're called out for lying to customers. Strongly, strongly recommend against using this dealer after my experience. read more

Just had my oil changed and fluids checked, tires rotated and Jason Ivie helped me today, what a pleasure it was to deal with this pleasant man, he even helped me sync my new phone with my car. Always a pleasure dealing with their service department. read more

Stopped in to get info on buying a new Mazda MX-5 with my lady. Empty sales room with the exception of awkward stares coming from inactive sales men sitting at scattered desk. We were approached by a new salesman who was nice but not very knowledgeable do to being new. We are serous buyers when we set our mind to it. This dealership didn't seem enthusiastic about helping us to a purchase. For whatever reason we had to be introduced to a sales manager who seemed like a used car salesman. The manager gave us a fast rules meeting about the MX-5 hardtop and didn't show interest in answering any question. Matter of fact he acted as if his house was on fire. I spoke up loudly and told the manager, "nice to meet you", to which he ignored and left. The sales team was informed multiple times that the purchase would be for my girl and they still acted as if she was three years of age and referred to me about what she would like in a vehicle while she was present. We are in our late thirties, we drove up in a $60k car, we didn't look irresponsible or broke. We did our best to be polite to everyone in an awkward situation. No test drive was offered after we mentioned wanting one. It's a shame because I won't be spending my money there. Service is very important to us. I will not make a major purchase at any place that doesn't understand the importance of service. Hope you have a better experience if you visit Roger Beasley Mazda Cental's showroom. read more

I am a college student so I'm just starting to make car maintenance appointments and what not on my own. The website makes it easy to make appointments and when I got there everyone was nice and helpful. My oil change didn't take long at all. I'll be coming back here in the future. read more

Let me begin with the fact that I hate shopping for cars. That being said it had to be done. Steven Herrera helped make it a pleasant experience. We managed to get a new car for the price at a great price without endless haggling over price and features. read more

Car shopping made easy and very pleasant!! From the website browsing to the texting about vehicles to test driving and purchasing... was all a wonderful experience! Thanks, Zack and the rest of the employees at Roger Beasley!! Not a fan of most car dealership interactions... But Roger Beasley gets an A+++ Cheers to y'all!! :) read more

I did a fair amount of research on compact SUVs before I started car shopping and was looking at the Subaru Forester, the Honda CRV and the Mazda CX5. I finally settled on the Mazda CX5 and am very pleased with my car. During the selection process I dealt with a number of different dealers and had the great fortune of finding David Jacobson at Roger Beasley Central on Burnet Rd. He was by far the best car salesman that I have ever encountered. David was extremely well informed about the car he was representing, and was always available to answer questions or arrange test drives. He was never pushy but extremely helpful. If you are looking for a car salesman that never indulges in the "hard sell" but is well informed, helpful, and personable look up David Jacobson at Roger Beasley. And the Mazda CX5 is an awesome car!! read more

If I could give zero stars I would. I didn't even get to the point of buying a car with RB and was already disappointed. I am not interested in ever buying a car from them at this point. 3 times yesterday I received phone calls and every single time I KEPT asking for someone to email me as I am at work. I finally received an email this morning, Thursday. I received a text from someone about what time to come in on Tuesday, to which I responded within minutes, and was not contacted back until this morning, Thursday. Roger Beasley has poor customer service and I can say I am extremely disappointed and will be letting others know of this poor service. None of the people who work in sales know how to communicate or work with the customer's needs. read more

We were there to buy a car. Our sales guy Al was good until the end. We noticed there were 2 different years on the car. When we asked about that the sales rep looked in the glove box to verify the year. We decided to buy the car. Once we were inside we were told the car was not $18,000 like the sticker on the window said, They put the wrong tag on the car. They said it was supposed to be on the car next to it. I hope that was not true. That one said it was $14,000. If true then they made 2 mistakes for sure. Once inside and filling out forms we were told they were going to do us a favor and instead of charging us $22,000 they would only charge us $20,000. So now we are being charged $2,000 more than we had agreed on. The paperwork was done. We met with Sean and then we sent to Ann. When we sat down with Ann she told us our payments would be in the $500 range. Of course this was the first time any payment amount had been mentioned to us. We said no. I asked what interest rate was. I was told 16%. When I said no way and told them how much my other car's interest was with Car Max they decided to charge us that. Of course we would need to put another $1,000. This was terrible business. After she went to talk to someone several times she never came up with what we wanted. We then got up and left. My concern is that they never talked to us about what price we wanted to pay. They just assumed we wanted to pay over $500 a month. They also did not seem to care that they had told us the wrong price on the car. I did receive voice mails from both Al and Sean. I did not return their calls. I was too busy driving the car that Maxwell Ford gave me to drive for the weekend. Needless to say I bought a car from Maxwell who did discuss what area we wanted our payments in. Maxwell also matched the price of the car with one I found somewhere else. Maxwell was much easier to deal with and I live north. It was worth the crazy drive south in afternoon traffic on IH 35. Be aware the price on the car may not be the price.......... read more

The service department told me my 2014 CX-5 needs a $1300 new clutch after one year!!!! Horrible quality. Cheap, crappy cars. Not worth it.

Service department is awful. No communication between departments. No communication between service advisor and technician. Incompetent staff. I will never trust my car with the service department. read more

I can buy a house easier than a car--I HATE car shopping. But I did my research, down to a Mazda--not sure which one--and a Kia (see that review.) Not sure which sales experience was worse. Walked in door,not paying attention, and looked like a service area. Guy goes walking by, says "How are you." I stop him and ask if this is also sales. Standing there looking directly at me, I receive a full frontal view of him scratching his..privates. I know my mouth dropped open. He points to the sales area. Greeter is eating lunch. Calls for help. Seemed like a nice guy comes over, loaded w/cologne--I'm chemically sensitive and besides, if I'm buying a new car, I'd prefer to have that whole new car experience. I'm told everyone is going into a meeting. I go to "waiting area." No comfy chairs, just bar stool type at high round tables. 10,000 kinds of coffee, no sodas--water and popcorn. That's it. They send a woman out, in shorts and tennis shoes. Seems nice, no cologne. I hand her my list of what I want and she says, yeah, got one. I then mention, no black and no dark grey. She makes funny face, like I'd spoiled her afternoon. I tell her not buying today, can find the right car and wait for next shipment. She says she's due at a meeting and is getting an award but she can show me. I didn't say I was in a hurry. She comes back, walks me to the car. Opens the door and gestures for me to get in. Which was odd configuration for me. I twist and swivel and make it. She shows me how to turn on the car (my only car I've drive in 11 years is a Matrix--it doesn't have a push button starter. I'm still trying to get the positioning right, and she offers that the steering wheel will come forward. She stands there. I ask, are you going to show me anything? She says, what do you want to know! I'm looking at a screen on the dash assume trip thing. I'm looking at an almost blank dashboard, and the dials have "international" symbols. I can't find the A/C..oh, it has a tiny fan blade icon on it that I can see when I put my spectacles on and duck down. I sat back and she made some sneering comment, about "What's the matter now?" At that point, I said nothing. Apparently that was all I needed to know. She walked away, not even bothering to shut the door. Can we get any more discourteous? She goes to meeting. I punch a few buttons and take off, having no idea how this car is different from mine. I was very uncomfortable...it didn't "fit" very well. But, I really! liked the way the car drove. I managed to find the radio on the gear shift. No idea how to change the tuning. Ok, so, I like the way it drives, but I need something bigger or different or something. She has told me when we got to whatever car it was--she didnt explain--this is the only! vehicle of a 2014 that she has. Or a discounted 2013. Really?!!!! So I go back to the lot, park and take the key in. Get in my car and have backed out when she shows up. "Weren't you going to wait for me? " "Ah, you didn't say how long you would be gone, or that I was supposed to." Smile goes off her face. "Car's great, not very comfortable," I say. She said something, sneering,I was so shocked I didn't even retain it, something about, "Well, good luck, (and something else,) then turned and walked away. So it's a real good thing I didn't buy this car after seeing all the reviews of the shop operations. And I might have ended up with the scratching guy...maybe he was Roger Beasley. Maybe I'll just buy a new house that's next to everything. read more

Really bad service department (advisors and mechanics). Save your time and sanity by going elsewhere. I took my car in to get a passenger seat issue and an intermittent brake issue repaired. I didn't have an appointment so no big deal for me to wait for an advisor. Told the advisor my issues and handed over my keys. She didn't write any of my issues down, only took my number down on a tiny piece of paper. She said they'd call me with updates. I never got a single call back. When I called, they couldn't find me or my phone number in their system. Turns out they'd mixed up my info and another customers info. Thought this would fix the no call back issue, but it didn't. They kept the car for 3 days. I called for updates everyday. On day 2 the Advisor said the car was fine, ready to be picked up soon. I questioned her about the seat and brake issue. She said she'd get a tech take look at it "again", but wouldn't get to it until the next day. I wondered what they had done for the past 2 days. I called on day 3 was told they ordered seat parts that would not arrive until the following week, and they couldn't duplicate the brake issue. I decide to just go pick up my car. As I drove out of the service port, brake issue was loud and evident so that everyone in the area heard it. I just had to laugh. Once parts arrived, I took my car back in. I was given an approximate pick up time of 2pm. After 3pm & no phone call to pick up, I make my way to pick my car up because they close at 4pm (Saturday). Picked up the vehicle and as I drive off all sorts of panel lights blinking at me: airbag and seatbelt restraint system error warning. I call to notify them. They ask me to bring it back in right away, but I'm done with this service department. I don't trust them with my vehicle anymore. I call Georgetown location and schedule an appointment. Lo and behold Georgetown fixed the warning lights and my brake issue. Turns out the mechanic didn't connect the seat belt and airbag properly. Also wouldn't you guess? The original seat issue wasn't even fixed! So, I have to make ANOTHER appointment to get it repaired. Again folks, Save your time and sanity by going elsewhere. read more