I can't say enough about the great experience I just had (for the second time) at Roger Beasley Mazda. I had already been to a pre-owned import dealer who offered me $3k for my trade in. I went to Roger Beasley who gave me $5k for my trade in and into a gorgeous 2014 Mazda 6 with all the bells and whistles I wanted including leather interior, and at very low monthly payments. They took the time to really listen to me and my needs. The salesman and manager were very helpful in recommending I test drive a few cars. I had bought my previous car there 5 years ago with the same great experience. I highly recommend them for either a new or preowned vehicle! read more

These guys have come through several times on warranty work that, truthfully, could have gone either way. They're friendly, efficient and do a good job getting the work done on time. This time I even got a loaner. I can't say much about the sales staff (except that they bombard you at the door - which some may think is a good thing) but the service staff is A-OK. Also, a shout out to the valet driver. He is friendly without being too friendly and knows this town like the back of his hand. Won't be the last time I visit this dealership. read more

We purchased a pre-owned Mazda, with great help from Zach. Zach was easy to work with, attentive to details, and listened to our feedback. He ensured that the final details were taken care of when the car was delivered. Also, a shout-out to Melissa in the Parts Department, who went out of her way to order all the items that we wanted. Overall, a great buying experience. The Mazda is a joy to drive, and Roger Beasley is a very good dealership! read more

I really didn't want to leave a negative review. So much so, that I attempted to rectify our frustrations by speaking with a manager rather than posting a review to air my opinions. From the day we stopped in to buy our Mazda 3 (which we love), our sales agent's lack of training and competency was shown. From consistently referring to the wrong model from which we were buying, to misleading us into believing the car had Apple Car Play installed already (a $300 addition if not). Luckily, they agreed to install for free when we were to bring the car back to have a dent removed and scratches buffed. I spoke to my agent Monday to schedule the appointment for Friday. He informed me he would have to book the appointment Wednesday when he was back at work. Come Thursday, no response so I had to call him myself only for it be apparent he completely forgot and Friday was booked. Duh. It's the day before, but I had asked 4 days prior and he waited. I then contacted a manager to politely explain our frustrations and hope for smooth sailing after. My husband brought the car to be serviced the following Monday only to have to wait around for 1.5 hours as everything was incredibly disorganized. We had been offered a car of choice for a loaner for the inconvenience, and I requested CX3 as I'm interested in this next only for him to be given the exact Mazda3 we have. We were given no quote for how long this would take, so Wednesday, he called and spent 3 hours off and on the phone to get a simple answer of how long to expect our car to be serviced. Our agent quoted the following Tuesday as it would be getting tinted. We NEVER discussed tinting. This was not even one of things to be serviced. Now, I'm here at 4:33 still waiting on my vehicle that was said to be ready to pickup at 3:30 today. It is not finished and I feel inclined to let others now know, theres is clearly an issue with communication and customer service here. I wanted to like our experience so much as our first visit felt friendly and warm. As much as we love the car, I'm incredibly disappointed with the overall experience and likely will not buy here again. read more

I just bought my pre-owned Mazda 3 from Chan Yam at this location and I'm thrilled. Chan is great, really personable and knowledgeable and made sure I got everything I wanted. He's a really good guy, go buy a Mazda from him. You'll be impressed by both the service and car you will get! read more

I called and made an appointment, told that I would need to do it a week from the call. That's fine, it's just an oil change and rotation. I was told it would be $39.99, awesome. I show up 20 minutes early and I hand over my keys. About 10 minutes later, I was informed that my system needs an update. I recalled the email that mentioned that, so I asked how long and I was told it would take another 45 minutes. Ugh, okay. Hour and 45 minutes. I'm not from this area, so I don't know where anything is so I just sit tight. Good thing I brought my book. After 2 hours, I'm told that there's a minor issue with my tire... I already knew about it and I told them to ignore it and they can finish up. 30 minutes after that, so a total of 2.5 hours at Mazda, waiting... I start to bother people, where's my car? I was told it would be just a few minutes. I can see my car has been done for 15 minutes, just sitting there. What was I waiting for? They didn't wash my car. So, I don't see why I had to wait so long. So I bother them again. They can't find paperwork. It'll be a bit longer. Finally, 2 hours and 45 minutes after I handed over keys, they were ready for payment. They ring me up and suddenly it's $85. Um, no. I was told $40. No one said anything to contradict that. And while I know I was visiting an out of state location, the price shouldn't be that different. A man told me that they always do a 5000 mile check on everything and that's $80. He kept telling me "It's not that we are blaming you but there was a miscommunication. Not your fault. But..." etc. It was condescending and frustrating. I waited for my car. I was told a price and service and no one corrected my understanding. I wouldn't be paying that price. I really wasn't impressed with the location, waiting room, service, or people. I'm disappointed. Next time, I'll be avoiding this location. read more

Mazda is my car. I've always drove a Mazda 626. About 4 years ago I had to get rid of my 2000 Mazda 626 and I got a Jeep Liberty. It was nice, but I'm a Mazda lady. Last month I just went to Roger Beasley with the thought I'm just going to look at the Mazda6 and ended up driving off the lot in a 2016 Mazda6 and I'm in love all over again. read more

I'll start by saying this was an absolutely terrible experience that has pushed back buying a new car simply because I cannot imagine dealing with another dealership any time soon. First, I requested information online on a mazda 3 hatchback that was black. I spoke with the salesperson, Daniel, on the phone about coming in to see the car and we scheduled a time I could come in so he "could get the car ready to test drive". So, we get there and we go out on the lot because he definitely did not have the car ready and the first one I get in smells like a bar because of a previous smoker which the salesperson had no knowledge of. Fine, not a big deal. But that was the only used black one they had so we test drive another one that is blue, AC is out which he had no knowledge of either. Second, I'm told that they have a dark grey car at the Georgetown location and they are going to look into my credit, I was told this by two different people in finance so I say we are going to go get lunch and come back to talk about numbers. We come back about 40 minutes later and no one had checked my credit or spoken to banks about financing AT ALL. Salesperson did not seem to know what was going on. Again... annoying but fine. Third, we have two different people from finance come and show me numbers that look decent and I'm ok with until we realize they ran numbers on the smoker car that I did not want at all. So after a ton of back and forth and me leaving and them talking me into a dark grey car they have in Georgetown, I decide I want to move forward and I sign a ton of papers. The papers I looked at had different quotes than they had told us and had my trade in car wrong by 100,000 miles on the paperwork. Still, I decide to sign and move on because I really like the car. I did get an extended warranty but after considering it further I decided I didn't want that and told them THAT NIGHT. Fourth, I wait a full business day to pick up the new car because I wanted my boyfriend to come with. We get up early and head to the dealership all excited. I even told my boyfriend "I bet they don't have the new papers printed yet with the actual payment without extended warranty". Bingo, we get there and are told "no one from financing is in yet" even though we had already requested this basically two days before. So we go look at the car while we are waiting for all that... this is when I get SUPER upset. The car has dings and scratches on it that are clearly visible to anyone with the gift of sight. Daniel stated that he just hadn't done a walk around... we literally saw all the issues right away. I test drove it anyways, it was not clean inside and there were 2000 more miles on it than I was originally told. By this point I'm in tears and I just want to leave. The financial manager comes in acting like it's just a day job and no big deal, they can get it ready for me even though they had it at their dealership for a full day already. He also says "I would never have sold you this car" which to me means they clearly don't train their employees well and have 0 communication. I got my trade in car back and left. They are super unprofessional, unorganized, frustrating, rude, and condescending. But worst of all they flat out lie in order to make the sale. Would not recommend and will NEVER return. read more

To Roger Beasley Mazda I really appreciate all the wonderful help that I received at the burnet location. The management team was great, everyone assist me with all my needs and concerns. I really would like to thank one of your sale guy Stan Sneed for doing a great job and taking the time to show me all the different opinions that I had when making my final decision in buying my car. He didn't just want to sell me any type of car, just to make a sell. He took his time into looking for all the cars that was available in the inventory. He went that extra mile to make sure that I had everything that I needed to make my purchase on my new car. Thanks again for all the great work that you do! read more

I just took my car to Mazda Central. I was really upset with the way they handle things there. The reason for the visit was to replace a couple of lifters on the back door, due to a safety recall. About fifteen minutes later, I was informed that a belt on the engine had to be replaced. I have no idea why they would go and check the engine when all I needed was to replace the lifters. This is not the first time I have taken my car there for service, and they come up with things that should be fixed, that have nothing to do with the original reason for taking the car in for service. This time, the service Manager, Mr. Salazar, came over and spent a good deal of time discussing the problem with md, he went and brought the shop manager to discuss the problem with me, all in a very nonconfrontational way and and trying to make sure I was satisfied with their advise. I was very impressed with his dedication and desire to provide good customer service. I feel I can trust him with my car in the future! H.B. Austin read more

My car was recently serviced and I noticed I had been billed for things that never even got replaced. Not happy when shops do this crap. It's a shame it's so common. Would definitely not recommend to others read more

I have a 2010 Mazda 3 that I bought in Sept 2009. Part of my purchase was the Gas n Go program that covers all maintenance for 3 years. I've had the car serviced twice now and so far, everything has been great. It's easy to get an appointment to bring the car in. When I arrive, I simply hand them my keys and walk into their wifi-enabled, comfortable lounge with free coffee. While I'm waiting, I can actually get things done! They take care of all the service including oil change, checking the brakes and tires and topping off fluids, rotating the tires, etc. while I wait. All of this is complete in about an hour and then I just sign for it and I'm done. They also put a sticker reminder on the car windshield for the next service appointment. I love it - it's quick, convenient and everyone there is friendly and helpful. I would highly recommend this location. read more

Excellent, quick, straightforward service. Got a good lease deal.

Debbie Morgan in internet sales took great care of my initial inquiry. Rusty Stine and Ray Jalandoni took phenomenal care of us as soon as we stepped in the dealership. They took the time to help us find the exact car we wanted. Even though the financing was done through my local credit union Adam in the finance department was great and provided a comparison of all our financing options and products. Thanks for a great experience - we love our new Mazda! read more

We made two visits - one to test drive vehicles and the second one to purchase. We had great service from James at Roger Beasley Mazda Central. He provided great service and ensured that we got what we wanted. I am very satisfied with the transaction and the product we brought home. I am looking forward to continuing our business through the years. I tend to hang onto vehicles for a very long time and am sure that this was a great choice going into the future.Thanks again James. read more

My experience at Roger Beasley Mazda Central has turned out to be the best car buying experience that I have ever had. I would like to thank Rusty Stine, Sonny Naser and landry neely for helping me to understand how to purchase a car. At first I thought all was not well with my purchase but I later found out that everything is A-OK with my deal.....we have since then corrected all problems with the purchase and I am now statisfied with my decision. I do feel that Mazda should have XM radio on all of their cars..... I feel that the united states people are very spoiled as far as radio and they are use to having what they desire with their purshases. I do hope that in the near future that the company decides to make sure that everyone that buys a Mazda vehicle has XM radio. I would like to add to this statement that Sonny and his coworker's knowledge expecially helped me to understand the car buying experience and my decision to make a purchase was very easy with their assistance. I will have to say that I have recieved absolutely excellent service and I think the pricing was on point. I can't wait to come back for my next vehicle! Keep up the good work guys...... :) Merry Christmas and Happy New Year! Gloria Mercer read more

I want to highly recommend Roger Beasley Central Mazda. I've bought many cars over the years, I beieve my experience at Roger Beasley Mazda was the best. the people were all friendly and sincere. There were no games, like Ive seen at several other dealerships. After the sale, the Beasley service department went above and beyond to make sure everything on my certified used car was safe and in great condition. The only criticism I have is minor: it takes longer than one might expect there. read more

Al Martignago was great!!! I walked in not knowing what kind of car I wanted to get my teenage son and was dreading the whole car shopping experience. Al was patient, gave great advice and turned it into something fun. Once a decision was made Al went above and beyond to make this an enjoyable experience. I have 2 more kids to purchase cars for and I will be back. Happy mom, happy son!! read more

GARRETT, AL, AND EDWIN are THE BEST!!! What a surprisingly easy and great experience! Completely exceeded my expectations. The salesman and manager ...the whole team were personable, NO PRESSURE, and can not recommend them highly enough- I drove away in my new MAZDA 3 and am happier than I have been since I was a kid! read more

Had a great experience buying a new Mazda CX-9. Low pressure. Transparent negotiation. Cool sales guy. They low-balled me on the trade in, but that is to be expected. Got an offer from CarMax for more and they matched it. Price of CX-9 was fine (within KBB guidance) negotiated down a bit. Got it for ~$750 more than dealer invoice, which i believe is a good deal (not sure). They tried to upsell some stuff (e.g. Paint protection) during financing discussion, but when I said no, they did not pressure at all like I've seen at other dealers. Main take-away is it all felt not sleazy, and after just a few hours I have a car I absolutely love. read more

Great service, fast and friendly. Everyone was so helpful and a comfy and clean waiting area was a plus.Thanks Roger Beasley Central for always making my service appointmens go so smoothly!! read more

I came in this weekend for an inspection as my check engine light had been coming on and off and my brakes were grinding. I was told the check engine light was coming on because of a loose air filter, which was fixed for free. Then I was told my vehicle needed all 4 brake pads and rotors replaced, and was quoted for service. I'm weary of dealer repair shops, so had a friend look at it and a mechanic at my local garage reviews as well. Both agreed on the repairs needing to be done. When I asked the local mechanic for a quote it was $100 higher than Roger Beasley Mazda's, and the service would have been of lower quality with no lifetime guarantee. In addition Roger Beasley Mazda gave me a loaner car to use for free so I wouldn't be without a vehicle for the day, and I didn't have to sit in the showroom all day, which was very considerate. They also completed the service several hours early and found me additional savings, so my total ended up being almost $200 cheaper than the local repair shop. My vehicle looks and sounds great, the brakes feel brand new and I am especially happy with the extremely friendly service and prompt communication I received from Saundra. I would definitely come back here for future repairs/service. read more

I would like to thank Marc and Zac for all their help and hard work! They were very professional and very sweet. Zac made sure to keep me informed and stay on top of everything I asked for. He and Marc the used car manager kept all their promises and made my whole experience buying a car fun and easy. I love my car! I highly recommend you go see them both the next time you're looking for a pre-owned vehicle! read more

Had an excellent car buying experience at Roger Beasley Central. I worked with Raymond, and he was very knowledgeable, friendly and patient as I explored several vehicle, year and pricing options. Also, I had a couple questions the day after my purchase and he even called me back on his day off to talk. He was great to work with! read more

My experience at Roger Beasley Mazda was easier and more enjoyable than I ever thought a car buying experience could be. Debbie, the Roger Beasley internet specialist I worked with, made sure that when I walked in the door I was well taken care of. Edwin was outside waiting for me when I arrived and took excellent care of me. He was a delight to work with. Brandon made the appraisal and trade-in process incredibly easy. I walked away in my new car feeling like I had been treated fairly and with respect. read more

No pressure sales, everyone was nice. I got a balloon. Would recommend buying a car here.

My father and I went to purchase a vehicle for him, he was still researching. We met Edwin Martinez, who was friendly and as un-car-salesman as possible. There was absolutely no pressure, despite knowing that we probably weren't there to drive away that day. Edwin patiently answered both of our questions for over an hour. Later, when we decided on the CX-5, and returned, this time with Dad's financial advisor to handle the negotiating, Edwin was again very patient. The deal got done right where we needed it to be for everyone to walk away happy. Edwin even stayed late while my father finished the paperwork and got accustomed to his new car. Would definitely recommend reaching out to Edwin and would buy again. read more

Roger Beasley Mazda makes the car buying process incredibly easy. I was able to negotiate a price through email with their internet specialist to streamline the process. When I walked into the dealership I knew exactly which car I wanted, went on a test drive, and my trade in was already appraised when I got back from the test drive. They didn't have the exact car I wanted at that lot but the salesperson brought over my car from another lot within about 30 minutes so that I can see the actual car I would be buying. My car is going to be detailed and washed and ready for me to pick it up in a few days. Very happy with this experience and I am absolutely in love with my car. Mazda provides excellent customer service and great cars :) read more

After a catastrophic failure of my Mini Cooper, which BMW/Mini would not take responsibility for, I wanted to get rid of it as soon as I could before I had to replace a second engine. Scouring Consumer Reports, I saw that Mazda was highly rated and recommended for features, gas mileage, and reliability. I went to Roger Beasley Mazda looking at the CX-3. I was met by Ann, who gave me a test drive and much helpful information without being pushy. Eventually, I wound up getting a CX-5, my first brand new car in decades. Ann and Edwin (who helped my girlfriend get a Mazda last year) made this experience so easy and so stress-free that I would definitely recommend Roger Beasley Mazda. Even the financing part took me by surprise how quick and efficient it was. Ann, Edwin, and Roger Beasley Mazda restored my faith in car buying. Thanks, Ann and Edwin! read more

If you go you have to ask for Landry Neely! My dad and I were shopping for my first car, we had been to a Chevy dealership where the salesmen was extremely aggressive. They followed us to our car trying to sell us something we repeatedly said it wasn't what we were looking for. So I was worried it was going to be like that all the dealerships but Landry completely proved me wrong. He was nice and easy going, I never felt uncomfortable or like Landry was trying to force the car on me. I think cause he didn't make me feel uncomfortable I was able to really focus on the car and if I liked it. So if you go to Mazda Central you must ask for Landry. read more

We had an excellent experience shopping for a car at Roger Beasley Mazda's central Austin location. James Brewer is a knowledgeable, respectful sales person. We drove the Mazda 3, CX 3, and CX 5. I chose the CX 5 for the size and great gas mileage and handling. To my surprise, my husband was so impressed with the CX 3' he drove home one of those, too. read more

Great car buying experience from start to finish. Al really went the extra mile to ensure that we were satisfied. He never resorted to high-pressure sales tactics. Instead he listened, answered our questions and gave us time to decide if it was the right car for us. After we purchased the car, Al followed through by taking care of everything he said he would before we drove it off the lot. Be sure to check this place out if you're in the market for a new or used car. read more

Great service, was here in a pinch, worked with Christian in the service department and he got us squared away and on the road after an out of town breakdown. Professional, personalized, transparent. read more

Just wasted 3 HOURS here. Brought my CX-9 in for a simple spark plug change. Arrived a little after 2pm for my appointment, and was quoted an hour to 2 hours MAX. About 30 mins later, I'm informed that they're a little backed up - but that my vehicle should be done by 4:30/4:45. I'm a bit upset, but I said ok. 4:45 rolls around, and I'm told that my vehicle won't actually be ready until 5:45 because, apparently the tech started working on another vehicle when he was supposed to be working on mine, and the other vehicle ended up having unforeseen issues. When I explained that this was not acceptable, I was offered a ride home and then to have my vehicle brought to me. I explained that this was also not acceptable because I had other errands to run, as well as having to go to work at 6:00. I was then offered a loaner, that I could bring back in the morning and pick up my vehicle. Again, not acceptable, as I work the next day. Finally, I'm informed that they're going to bring my car around and I can simply bring it back at my next earliest convenience. So, after wasting 3 HOURS sitting in the lobby, thinking that my vehicle was being serviced, it turns out that NOTHING had been done to my truck. When I explained that this should've been conveyed earlier, instead of being strung along, the response was "Unfortunately, we just aren't going to be able to do it today. We didn't foresee the other vehicle's issues." I calmly explained that this is why they shouldn't work on multiple vehicles, and that the other vehicle's problem was not my problem. Needless to say, I'm extremely disappointed and will definitely think twice before trusting another service "appointment" from this location in the future. The only reason I'm giving 2 stars instead of 1 is because the lady who was conveying the service dept's msg was kind, and seemed genuinely apologetic. But, unfortunately, it doesn't counter out a waste of 3 hours - and what appears to be lies. read more

Helped a friend purchase a used car recently. Overall I think I think we did ok on the purchase, however, I thought it was crappy that they sold the car with only 1 key. This is especially crappy because with a Mazda I have to have them program a second key at a cost of $125+ and if I lose that 1 key I am screwed. I think they should have provided a 2nd programmed key and fob for a car they were selling. I have never purchased a car that didn't come with at least 2 keys. read more

I had a great experience with the salesman, very nice, and respectful of my time. He made sure that everything ran smoothly. That was up until I go into the finance department. I told the finance guy that I wanted GAP insurance and did not need an extended warranty. He said okay and added it or so I thought. When I got my paperwork the note was almost 10 dollars more than originally planned and when I inquired about it, he said that the addition of the GAP insurance made my monthly note jump up and I was okay with that. Fast forward to a week ago, I was in an wreck and my car was totaled, when I went to send information on my GAP insurance, nothing could be found. The GAP insurance had not been added after all. Lesson learned, go over your contract with a fine tooth comb, don't 100 percent trust the finance guy until you've seen everything in writing and last but not least, do not ASSUME the dealership has your best interest at heart, after all they are in the business to make money... read more

I bought a used 2018 cx5 from this Texas dealership and I live in California. The customer service from first picking out the car(I'm very picky and indecisive) all the way until shipping my car to me was smoother than I could have ever imagined buying my first car. Scott Harms is the absolute best! Very very happy with my experience and would recommend to anyone/everyone to work with this team. read more

My dad bought a lemon from these folks. They lied to him time after time, he kept bringing in the jeep for repairs and it would keep breaking down. Finally my dad took it to the jeep dealership to get a diagnostic done. $3000 to fix. When my dad demanded his money back because he only had the car 4 days out of the 6 weeks he had the car because most of the time they claimed to be repairing it. They refused kept his down payment after he canceled the loan that hadn't closed. After all this, my dad comes into the shop to talk to management and they refuse and tell him to leave. Then 12 staff step to him as if they were going to become violent. My dad has been pouring and finishing concrete his whole life so I know he could have dragged all 12 if it came down to it, but he is a peaceful man. This location is full of liars and schemers who take honest hard working peoples' money for cars that do not work. I wouldn't piss on this place if it was on fire. 0 stars read more

I should have been warned when I test drove 1 pre-owned car which was squeaky and had rattles. Test drove the car we bought which drove fine for a used car but had a light on for air bag. I asked the sales person if it had been inspected, was told yes. Asked has everything been addressed, was told yes. Asked about the light that was on, was told it's a sensor but easy to fix. My bad, I SHOULD have been warned then. If it was easy to fix why had they not addressed, better yet, if all issues had been addressed like I was told, why would their still be a light on? Took car back a few days later to have the dealer look at car, when I mentioned that the air bag senor is broken I was told well the car was sold as is. REALLY? I addressed this before buying and was told it was a simple fix. Well, dealers charge $2000-$2500 to fix depending on which dealer you go to. Had to replace the entire seat to fix the sensor which turned out to not be so simple. Replaced 2 tires, had a tune up because the car had original spark plugs at 107k miles, this definitely should have been discovered in an inspection, if one had actually been done. Feel like I was misled and was sold a car that I was told had been inspected and had all issues fixed when clearly this is not the case. I will never shop here again and strongly encourage others to think twice before walking in the door. read more

Our experience at Roger Beasley Mazda, Georgetown was amazing. Our sales person, Wally, was friendly, courteous, knowledgeable, and extremely patient. Wally was attentive to ensuring the features we desired were within the budget we had. Wally and Sergio, the finance manager were able to find as many discounts and rebates that were available to help us oyt. This was the best experience I've had in purchasing a vehicle. read more