I brought my car, a Mazda2, in for scheduled maintenance. Since I paid a ridiculous amount for the "service" plan, I was under the impression that I would get a loaner until the work was done. First lie: the plan does include A loaner. As in, once, one time only will one get a loaner. After that, "you're on your own, son!" Disingenuous to say the least. Since this isn't supposed to be a long appt, I opt not to use the loaner and wait. Waiting in a dealership for any reason is generally a) boring as f**k, and b) filled with the odor of plastic, lies, cheap furniture, bad coffee, and low expectations. This was no different. Turns, out, this appt takes longer than I was quoted and I get even angrier, considering their team has lied to me since I first stepped foot into any of their dealerships. Seriously, it's 2015, stop with the Glengary Glen Ross bullsh*t and realize people are tired of being lied to. (Sidebar- when we bought the car, the finance guy actually did lie to us about our credit rating. Should have been the warning sign to not deal with this group.) Finally, Manny comes back to me to tell me that there is a nail in the tire and it'll take even more time to patch up. I was too angry to deal with it and explained that I needed to get out, and had I known the deal with the loaner, I could have brought some work to do; so in essence, not only was I sitting in a soul-sucking environment that even Pinhead would find demoralizing, I couldn't even get anything done. So, I told him I'd come back later. He told me to call him directly and he'd make things right. Flash forward to last week: I called and left a message. Which he never responded to. So, Monday, I make an appt with a different service rep and bring the car in at 7:30 today (Wednesday). When I come in, I am greeted by a nice enough woman who takes the car back. About 15 mins later, she comes back to ask me which tire had the nail. Hell if I can remember, why isn't it in the NOTES YOU WERE SUPPOSED TO HAVE TAKEN WHEN I BROUGHT THE CAR IN?! Is this how a business is run? No. It should never be how a business is run. If someone brings a vehicle in for service and a repair is declined, notate that shit so when the customer comes back, there doesn't have to be the process of rediscovering the issue. So now, I sit here where dreams go to die waiting over an hour for a repair that should have been completed in less than 45 minutes, while being subjected to Sports Center's never-ending quotes of Yogi Berra. I love Mazdas. This Mazda2 is fun. Dealing with these bozos isn't. I'd suggest finding a dealership outside Austin to get your car and quite possibly to get any work done. The sheer lack of respect one is shown here isn't worth the convenience of location. read more

This place is the best. Service dept really cares about customer aatisfaction and go well above and Beyond to make things right.

STAY AWAY FROM THE SERVICE DEPT!! IN FACT STAY AWAY FROM MAZDA COMPLETLEY. I wish I had read the reviews written before I even bought my Mazda, normally bad reviews on sites like this are from complainers with no other legal recourse so I take bad reviews with a grain of salt but in this case THEY ARE ALL TRUE! My car overheated and I towed it into the service center at Roger Beasley. The next day they told me I need a whole new engine!! The car is fairly new and only has 77,000 miles on it. I researched the engines on the CX7 and found that there were several problems with other minor things but inconclusive information on the engine and the service manager told me that they've seen a lot of problems with that particualr model engine so much so that Mazda stopped making them. They sent me a bid for $9000 to replace the engine. I asked if they could put a different year or model engine in it bc I didn't want to pay $9000 to have the same problems down the road if in fact it was the engine. They said that the only engine they could put in there was the 08' engine but if I wanted to trade it in I could get $1000 for it. I asked what the powertrain warranty on a new engine was and they said it was 12 months, 30,000 miles. Why would I put an engine in my car with known problems AND pay $9000 for it to go out in a year and one day?! This was way over the top. BTW I called an engine replacement shop for Jasper Engines and they said I COULD put a different year engine in my car in fact they had a 2011 CX7 engine with 44,000 miles on it for a fraction of the price mazda qouted me. So that's lie number one. I was suspicious of this diagnosis so I towed it to an automotive shop and after running several tests on the car and found that it was just the thermostat and another part that goes to the thermostat and with labor it was going to cost me $525. That's a far cry from $9000 which is lie number two. I don't appreciate them trying to sell me something so excessive as $9000 in repairs and then trying to get me to trade it in for $1000 (I would've been $14,000 upside down on it) when they would've fixed it for around $100 at cost and make over a $10,000 profit. I understand they want to make money but this is ridiculous. I was lied to about what was really wrong with the car so they could make money.While they were nice about it and not rude or anything, it still makes them liars and swindlers.Regardless of the reason why they tried to cheat me, they should be ashamed of themselves! Needless to say I will not be going back there and will tell everyone I know not to but a mazda. I will NEVER buy a mazda EVER AGAIN!!! Back to HONDA it is!! read more

We had a horrible experience trying to buy a Mazda 6 here. We used their website to find a new Mazda 6, printed out the info on it and took it in. When we got there the salesman told us that the car was not actually new, but was a demo car. For this "demo" car he wanted almost the same price as a new car. We explained that we wanted to buy a new car not a used car, this is the funny part. He actually argued with us that this was not a used car, even though his manager had been driving it for 4 months. He kept saying it was a "demo" car. My wife asked how it wasn't a used car when someone had been driving it around for 4 months and he started to explain to her in a very disrespectful and condescending tone what his definition of a used car was... needless to say I didn't let him finish. Lucky for him my wife ushered me out of there quickly. We took our business down to Mazda South and had a GREAT experience, later that day we went home in a new Mazda 6. read more

I highly recommend Donnie Little as someone to see when you're interested in buying a Mazda. He's patient and makes sure you understand everything about the car and the sell. He's the reason I have purchased my second Mazda. read more

Yet another ridiculous experience from these incompetent fools. I was also stupid enough to purchase a fancy extended warranty which was supposed to provide a free replacement key and inspections. Very long story short, due to a mistake on THEIR part there was confusion about the timeline so my replacement key request was denied. I scheduled my inspection and when I arrived (from across town) was told they had no record of my appointment but that "it didn't matter anyway because our inspection machine isn't working." To other potential customers: look at the reviews. There is a reason why so many people hate this place. The complaints are remarkably similar which indicates there is a serious problem with how this place is managed. read more

I won't take my Mazda anywhere else. Out of all the places I have had my vehicle serviced I always choose to bring it back to the central location. I brought my car in to have my brakes done and my tires looked at. No only did they patch my tire and fix my brakes but when another 2 things went wrong with my car they handled them with out any complaints. I was given a free loaner car and I was allowed to keep it the entire weekend I needed to leave town. I would hands down recommend this location to anyone. Enrique was awesome he kept me informed every step of the way and even stayed late one day so I could get the loaner car! Great job you have earned my continued business. read more

My husband got totally screwed by this dealership. He had found a Honda Fit he had his heart set on. We live in south Austin, so making the drive to Burnet, especially at rush hour, is quite a trek. My husband made arrangements with a salesman to come and check out the vehicle. My husband arrives to appointment only to find out the car is being serviced on. Trip was a waste of time. Salesman was nice enough to offer to bring the car to my husbands workplace the following day. My husband enjoyed the car and was prepared to purchase. Told the salesman he would come by at noon the next day to purchase and pick up. 10 o'clock next morning, salesman texts my husband to say another salesman sold the car that morning. Messed up! Utterly disappointed at the lack of communication and structure of this dealership! Beware and take your business elsewhere! read more

this is a review of Roger Beasley Georgetown. I recently purchased a used Scion from the Georgetown dealership. My sales consultant was Josh Oakden. The sales experience was nothing stellar, but not awful. While I was grateful they worked with my employment situation (working for a start-up, no real proof of employment was available) I feel that was more graciousness on the part of the bank than the dealership. Also, the financing guy I spoke with was great, name is Jerry (sorry Jerry, I don't know how to spell your last name). I also asked for confirmation that all the specs and features listed online were accurate, which I was told was true. However, when I looked into it, there were no power seats, which the website had listed. While I don't mind that so much, that should have been a warning to me. The car was still in excellent shape though, and a pretty good deal, so I took it. When he handed me the keys was when I discovered that the Keyless Entry listed was also false. (I'm a first time buyer, give me a break.) Whatever. My real problem with this dealership was the follow-up after the sale. The stereo was missing the volume/control knob, which I was told had been ordered for me at no charge. Also, I had requested a part pulled from my trade in that I wanted to keep. Josh told me on the phone told that my order had been placed. A week passed, and no word from anyone. I called to see what was happening, and proceeded into a telephone runaround getting nowhere but voicemail inboxes for people I didn't even ask for. Also was disconnected twice while attempting to call back. Finally, I got a hold of the service manager, Sid Misle, who is the only good thing about this whole process. He told me that no orders had been placed for me, or even mentioned. Josh Oakden FAIL. Sid promptly arranged for a neighboring Toyota dealership to handle my part order, and is currently working on the trade-in work I requested. However, I have STILL not heard anything from Mr. Oakden despite the voicemails I have left him on both cell and work phones. Good to know how salesmen conduct business over there. So this is how I conduct business. Overall, not bad, but go buy a car somewhere else. You can DEFINITELY do better. read more

Warning. If you do not buy a car from them they will run multiple inquiries on your report. I went in on 2 separate occasions about a year ago, within 1 week, only to not find the deal I wanted. I went to a different make all together. Low and behold, I have 6 HARD inquires posted to my credit. Big FOUL. Do not shop here. It will damage your credit. read more

If I could rate lower than one star I would. I've come in 10+ times for oil changes and to get tires replaced, and each time it takes at least 6 hours for them to get anything done, even if it's just an oil change. If you come here, don't bother making an appointment because they won't have your car done on time anyways. I have put off writing a review for this place for quite awhile now, but this last time really set me off. I needed to get a rim on my car replaced so I called in the day before to see if they had any in stock. They said they had one in stock and on site and that they could have it on my car the next morning. I showed up at 9:30am and got my car in their shop. They neglected to tell me for three hours that they didn't actually have a rim in stock, and that my car would not be ready until the next day. The only reason I went here to get my car fixed is because they said they had a rim in stock. I live in San Marcos, which is an hour away from the dealership, and I am 20 years old so they would not let me get a loaner car. I had to have someone else drive an hour to the dealership so they could get the loaner car for me just so I could get home that night. So my advice to anyone who needs anything done on their car, is to go anywhere but here. read more

Roger Beasley Mazda Central - Car Dealers Near Me - Austin, Texas

I went in for my 30k mile service. The service representative recommended a list of things which easily ran upwards of $600 (fuel injection service, throttle body cleaning, brake fluid flush, air and cabin filter change, 4 wheel alignment and auto transmission fluid change). I stuck to the basic oil/filter change and told him that I will give the other "recommended" items a thought and come back later if needed. I looked up the service schedule for my model and figured out that I didn't need more than half the items on the dealership "recommended" list. I did the cabin filter change myself after ordering the filter from Amazon. A quick trip to a well rated local service shop helped me figure out that I didn't even need the rest of the items. Do your homework and save yourself from this daylight robbery !! Absolutely dishonest service. I wish I could give zero stars. read more

Do not buy a used car from Roger Beasley Mazda. After having an average purchase experience with Roger Beasley Audi in 2002, I went to Roger Beasley Mazda to test drive a used Miata in 2009. The salesman mentioned that the Miata had been in Roger Beasley's possession for an extended period. He stated that the car spent the time waiting on some mechanic attention before the car could be put on their lot. I test drove the car and found a few minor issues with the radio, door locks and accessories. For the most part the car appeared to be in acceptable shape, and I offered to buy it pending an inspection by my mechanic. I picked up the car and took it to the mechanic the following afternoon. The mechanic noted that the car had a new oil pan, had an improperly replaced clutch, incorrect bolts on the transmission bell housing, coolant leaks, a missing engine underbody splash shield, disconnected windshield washer hoses, worn hardtop latches, and had a complete repaint of the engine compartment and front end. The trunk latch was also rusted and the car showed evidence of past water in the trunk. The mechanic's advice was to run, not walk away from the car. It was pieced together and not put back together competently. I took the car back to the dealership where the salesman asked what the mechanic thought of the car. After telling him about my mechanic's feedback, the salesman said that the car had a blown engine when they originally took possession. The salesman made no mention of the paint work and possible flood issues that Roger Beasley's mechanics addressed haphazardly and incorrectly. I understand that buyers should always be cautious when buying a used car, however the lack of disclosure by the dealership was inexcusable. This is behavior you expect out of a low rent used car dealer in a bad part of town. Sad to say that Roger Beasley is as bush league and slimy as the worst of the used car lots. I would avoid them at all costs. read more

One of the worst experiences I've ever had dealing with a dealership.!!They had a car advertised at a decent price, went to check it out . And let me tell you ! The car was in horrible condition , seat ripped , scratched , dents , worn tires , just everything wrong . The manager came out to speak with us after the test drive . Completely rude . Treated us like a waste of time ! Horrible horrible !! STAY AWAY!!!!! read more

tl;dr : Pushy staff and constant attempts to manipulate me into buying a car I didn't want. RB has a monopoly on Mazda dealerships in Austin, so I'll be driving to San Antonio to avoid them. -- I was in the market for a new (technically pre-owned) back in April, and as I'm a huge fan of Mazda, I decided to start shopping with Roger Beasley. From the beginning, it genuinely felt like no one took me seriously, and I was passed around between a few different sales-people, none of whom seemed like they wanted to bother with me. When I finally had someone assigned to me, the process of looking at cars yielded nothing but frustration. I applaud the staff for their ingenuity in finding new ways to attempt to manipulate and redirect my search to new cars, despite the multiple times I told them that I was not interested in this. I'd find a car, start to pursue, then they would offer to sell me a brand new car for the same price (what?), then reveal that it was 2 trim levels down from what I was looking at, and that it was a higher price. One of the cars I found had a missing clip on the bumped which caused it to not be flush with the body. When I brought this up, I had to negotiate in order to get them agree with fix it prior to selling. We're talking about a tiny plastic clip, that they weren't initially willing to throw in. In the end it all got to be too much, so I just decided to talk away. I will be driving to SA to avoid working with Roger Beasley when I purchase my new car. read more

This review is of the sales department, not the service department. I purchased a new car from this dealership in the summer of 2009 and it was, hands down, the worst experience I have ever had buying a car. In the end, I think I got a good deal, but it was hell getting there. The main problem was the salesman, James Brewer, and his non-stop talking, all of which was complete b.s. He used every sleazy sales trick in the book with lots of back and forth visits to the back office. He refused repeatedly to just talk straight about the sale price and financing APR. Instead, he was completely focused on how much I wanted to pay each month so he could figure out a way to squeeze the dollars out. I have never had my intelligence so thoroughly insulted as by this guy's sales style. I would never ever consider buying a vehicle from these folks. read more

I went in for an oil change and state inspection at 8:30 AM. They kept me there until 1:00 PM and 'found' almost $1000.00 worth of repairs they felt I needed. The car has 58K on it and has been dealer maintained since I bought it. I'm trying to trade it in today. Will never buy Mazda or Roger Beasley again. read more

The employee I worked with (Diane) was patient with my many questions and concerns. After just one oil change (and a part for the blinker) my Mazda is running so much better! I had been going to a place with a teacher discount and I suspect the discount may have been not really doing the oil change and charging too much. The price is affordable at RB and I regret I tried another place. read more

I have never once had a positive experience with this dealership and my last one was no exception. This is why I will not buy a Mazda again, nor will I recommend my friends to...at least, not in Austin. They are rude and charge multiple times more than the place I take my car now for better service and work. They never once have gotten my car to me when they originally said it would be ready, and twice they tried to tell me it would take multiple days AFTER I dropped the car off. No thanks. read more

I've consistently had a mediocre experience at this Mazda location. Several weeks ago, I had to get my tire replaced after having driven over a nail. I have an extended warrantee that does not require me to pay for the repair, however the service department was reluctant to honor this warrantee considering I purchased the car from a dealership in San Antonio (despite the fact that the warrantee was purchased through Mazda and should be honored at any Mazda dealership). Eventually they did honor the warrantee and replaced my tire free of charge. The next morning, my tire pressure light came back on, so I took it back figuring it was the censor. It took this service group 3 tries to get the light to turn off permanently. After they tried to convince me to let one of their mechanics drive it to his home in Pflugerville and keep it overnight. No. This last week, I weirdly drove over ANOTHER nail and was required to get the tire replaced again and was met with the SAME reluctance to honor my warrantee, despite dealing with the exact same service representative as before. I arrived Monday morning at 10am with no appointment and expected to wait for some time. Two and a half hours later, the service representative came to tell me it would be at least another hour and offered to put me in a loaner car so that I could go about my day. Fine. At 4:15 after not having heard from them, I called to find out the status. The service group conveniently was "expecting my release paperwork at any moment" of course. When I finally picked my car up close to 5:00, I asked why it took so long? They bumped others in front of me because I had left before my car was done. Not sure if this is an overworked and understaffed location, but whatever the case, almost 6 hours for a tire change seems a little ridiculous. read more

Try to minimize activity with the service department. I brought my 2009 Mazda 5 in to inspect and possibly fix brake problems. I am not totally sure they fixed the brake problems yet am afraid to take the car back there. Like too many dealerships, they are great at selling cars yet not so with service after the sale. After dropping the car off they called later with a considerable list of other things that needed to be worked on. I realize there can be other problems, yet their list appeared especially long. It felt like aggressive up-selling. After negotiating what I did want and ask when they would finish and how much it would cost ($1389), the advisor said they could finish by the end of the day. Well, they never called back before they closed to at least say they couldn't finish the work that day. When I contacted them the next morning I first got disconnected. Then when I finally reached my advisor, he said they did not have a certain part yet would finish by noon. In addition he said they wanted to do additional work, as as I saw it by then, additional up-selling. I said no. By 1 pm they did not call me so I went to Roger Beasley Mazda to see what was wrong. The advisor said they were getting close to finishing, in about 45 minutes . I left and came back in an hour. They were finishing the car work up, and 20 minutes later they completed the paperwork. Instead of the $1389 they originally told my, they had jumped the charge to $1566. I was leery of service at dealership service departments years ago, yet got lazy this time, and did not research first, like checking on Yelp etc. I will probably not make this mistake for awhile, at least not at Roger Beasley Mazda. read more

In my life time, I've been to a lot of car dealers areas but they really did a good job on focusing on the customer. Which made you comfortable. The look, the people and the service is good. Great job! read more

Great selection of vehicles. If you are looking to buy a car, I recommend asking for Michael Martinez, as he is friendly, knowledgeable and professional and goes above and beyond. read more

My new RX8 developed a common engine problem well inside its warranty period. The service manager later that afternoon to tell me that because I got my oil changed at another location, the dealership didn't have records that proved I had gotten regular oil changes. Consequently, unless I could find receipts for the oil changes I had received, the engine replacement would not be covered under warranty -- and I would have to pay for an entirely new engine for a car with fewer than thirty five thousand miles on it. Fortunately, I use the same oil change service regularly, and he is meticulous with record-keeping, saving me several thousand dollars. I'm sure someone will defend them by saying the warranty company is separate from Roger Beasley, but selling a car with a worthless warranty is worse than selling a car with no warranty. At least they would establish caveat emptor preemptively. Having said that, once the warranty issues were resolved, the engine was replaced incredibly quickly, and the employees of the service center kept me up to date with the status. I would have no qualms taking my car to their service center to be repaired. I just wouldn't buy a car from them. read more

Came in today for the second replacement of the belt tensioner. Technically it was out of warranty by 2,000 miles (and still in by 3 days) from when they had replaced it last year, but they were willing to replace it for free. I appreciate their willingness to stand behind their work even when they technically didn't have to. As for the quality of my 2011 Mazda 3? Well, it shouldn't be going through 2 belt tensioners in 2 years. For reference, the belt tensioner never failed on my '97 Honda Civic (own it for the last 10 years) or my '85 Oldsmobile Cutlass before that. Hopefully it was a fluke to have two go bad in one years time. read more

I purchased a Mazda at Roger Beasley Central and I loved my sales person Isaac Eason. He was so patient and informative. The car I really wanted was in Killeen, So Isaac drove to Killeen and got it for me. He has made the stress of car buying a pleasure. I will be asking for Isaac when it comes time to buy another car. read more

I have to hop on here to extoll the virtues of my service manager , Eleana at Roger Beasley Mazda Central. This is my third Mazda and one of the reasons that I'm a repeat customer is that they have excellent service so you can imagine my dismay when I worked with a different service manager who was disinterested and unhappy.That manger is no longer employed at Roger Beasley. The issue at hand was that I ground down the wheel. I met with Eleana and she sent the wheel for repair. Eleana is doggedly determinedly and sent the wheel back three times due to the color not matching the other wheels . Eleana is very skillful and is holding her vendors to account. (An outside vendor refinished wheels for them). After having a couple of bad experiences with another service manager who was incompetent and unfriendly.in contrast, Eleana works tirelessly to make sure her customers are happy. That is a rare quality in any service experience anywhere else. To sum up, ELEANA IS THE BOMB! Joe McAdams read more

We bought our car from a different location in May. They didn't give us the navigation card but said they would get it to us later and never did. A few weeks ago we jumped the car and it cleared out the display and said a dealer had to reset it. We took it to this location and they said it needed the navigation card, which we had never gotten. Evan called the other location and they spent 2 days telling him they weren't going to give it to him, and he got his boss involved too. Rather than push us off on the other location he came through and got it for us. Manny even pushed us to the front of the line and put it right in (well it only took 5 minutes but still). I really appreciate all they did for us. I don't know what other people who have written reviews have experienced but that was our great experience. read more

The new car purchasing experience was the best I've had, ever. Experiences at Central Texas Mercedes, Honda, Nissan and Volkswagon dealerships had soured me on car buying. I was directed to the dealership via USAA and their TrueCar service. Beasley's Internet Manager Percy Edwards contacted me immediately and directed me to their Central location, and provided Craig as my salesman. He called, we arranged an approximate time to visit the dealership and I had the privilege of taking the car without a salesman, for a test drive. No restrictions, I was free to enjoy the test drive. I was very impressed with the Mazda 3, and within 10-minutes Rusty (sales manager) had taken into account my USAA-TrueCar status and dealer-manufacturer discounts for a great sales price. No haggling, begging, whining or you better buy now pressure. In fact, I delayed for a week to check out a couple other dealerships of different makes and models. I emailed Craig, after hours on Sunday evening (dealer is closed on Sunday) to let him know I decided to buy with Beasley and he replied within 15-minutes, telling me he'd gladly help and he'd see me the next day as I requested. I also asked if there was any additional wiggle room on the price and he said he'd talk to Rusty to see if they could help reduce the price even further... Rusty called me the next day, and my timing was perfect, end of month and this also cut a few hundred dollars off an already great deal. Even better, at the closing Craig and Rusty included window tinting in the final price. Navigating through the financing department was 15-minutes, the finance representative was extremely pleasant... no hard sell on additional options and we called USAA to wrap the close in a total of 15-minutes, 15-minutes! A member of the service department greeted me at the car, walked through the mechanical aspects of the car, tentatively scheduled the first service (which is complementary) and Craig give me another quick review of the controls within the car and I was heading home. I've never owned a Mazda, I can't remember even driving a Mazda but this car is fun to drive. Having just bought a car for my wife, at another dealership and the haggling, hide the numbers game, and feeling AFTER the sale I was swindled, this was just a perfect experience. Bravo, to Roger Beasley Mazda, Craig and Rusty for taking the pain out of car buying. John D. read more

Last November I had the good fortune of meeting Edwin Martinez when I went to Roger Beasley to look at leasing a vehicle. I had just left the VW dealership down the street and was disappointed at the quality of vehicle they were offering us because it wasn't what I wanted. When I walked in Edwin immediately greeted us and asked how he could help. He took the time to get to know exactly what we wanted in a vehicle and proceeded to show us everything that matched our wishlist. There ended up being several different vehicles we were thinking about and he took us through each one and gave us VERY specific benefits and cons to each vehicle which really helped us eliminate the choices we weren't sure about. I can't believe how much he knew about each car. This is a big deal for me. This was my first time shopping for a new vehicle for myself and at that point I was overwhelmed with my choices and the pressure of the commitment. But Edwin made the process super easy. I felt really informed about my choices and ended up going with the 2016 Mazda CX-5. It's been a couple of months now and I am still really happy with my car. I left feeling like I can't imagine buying a car from anyone else. That is the level of customer service and salesmanship that Edwin Martinez possesses. And to top it off once I picked my car Edwin worked really hard to get me the BEST deal possible. And I know it was the best deal possible because I called several other dealerships to see if they could beat the deal we were given. They all told us that Roger Beasley was basically giving us the car away for free and that they couldn't believe we got such a good deal. I am now a customer for life. I loved shopping with Roger Beasley Mazda Central and I strongly encourage anyone who is vehicle shopping to at least go check them out. Ask for Edwin and tell him I sent you! read more

My husband needed a car as we sold his to our daughter (she needed a car after hers was totaled). I love my Mazda 5, so he wanted to check out the Mazda dealership in our neighborhood. Edwin Martinez was the guy we spoke with first, and he REALLY knew these cars inside and out. We could ask ANY question, and he had a fluid, knowledgable answer for every single one. We never felt pressured, so we checked out the used cars, as well, but decided to go with a new one because 1) we got a rebate for having my Mazda 2) a rebate for the car our daughter now has 3) another rebate for the sale that was going on and even got a color we never thought we'd have! Sonny Naser was the manager we worked with on price, and Bryan Keith Williams did all the legal paper work with us. This was the LEAST stressful car buying scenario I've ever had. I would definitely recommend this dealership! read more

We had to purchase a new vehicle quickly and unexpectedly. Stephen helped us out and it was a fantastic car buying experience! He was super helpful, totally worked with us, literally one of the best car buying experiences I had!! The man that helped us with financing was also incredible. With every step of the process they served us with the utmost professionalism and consideration. Will definitely remember them if we have need of future car purchases. read more

Excellent Service from Michael and the team. Personable, no pressure, patient and always ready to make it happen. We will definitely refer friends and family. Love our new car, thanks Michael. read more

Was told they had the part my car needed over the phone so I brought my car from out of town the next day. But after waiting 4 hours, found out they in fact did not have the part needed and were going to keep my car overnight. Couldn't get a rental because of my age. read more

RIP OFF on SERVICE These guys take you for anything they can on scheduled maintenance. A $229 30k service cost $362. Why because they had a lot of "FlUFF" you don't necessarily need and is not always on the basic service that is listed by MAZDA on scheduled maintenance. $362 was a "BARGAIN" compared to the service cost my husband first saw on the screen. Have bought 4 cars in the last 10 yrs from them. NEVER, NEVER AGAIN. Ask for the lowest cost scheduled maintenance because they start with the most expensive first. Speaking to them 30 mins after work is done just gets you lip service. Tried to call the day before to get cost of service upfront, so my husband who has been taken advantage by the comission serviice guys before but was not able to get anyone on the phone. The general operator took my name and ph. # but no one called me back, there's a surprise.. Zero stars was not possible. read more

I would give these folks a 0 if possible. I purchased my car from them and I always used their service department. Each time I have gone the service has been getting progressively worse and more expensive. Last year my check engine light came on. It took three trips for them to attempt to fix it. Each time, within 24 hours the light would come back on. Of course they would need to keep it all day so I just drove with it on until my next oil change. Yesterday I took it back for the oil change and to fix the light. They said they can fix the light but added on $1,200.00 more in repairs. I am surprising myself by trusting them one more time. Now they have had the car for two days and are telling me it will take longer than usual to get the parts in. I inquired about a loaner car which they do not have but offered to assist finding a rental car. Gee..no thanks I can do that. Now my car is in limbo. I have no way of keeping my appointments. I'm taking the bus as needed. So important to buying a new car is the quality of the service department. These folks will not back you up. Don't buy a car here. Do not take it here to be serviced. My girlfriend goes to First Texas Honda. They have always treated her fairly. I should of gone to them this time. Do not make the same mistake as I did. Stay away!! read more

This is a review of the service department at Roger Beasley Mazda Central... I set an appointment to have 2 recalls taken care of on my car. I wish I could rate less than one star. Here's a breakdown of my service experience. Thursday 7:30AM - Arrived for my appointment and the service rep. was not available, but another rep. had me bring my car around and start the check in process. After about 10-15 minutes, the service rep. showed up, looked around my car (but never at me) and said he would call me around noon. Thursday 4:00PM - I had not received a call, so I called for status on my vehicle. Learned that they needed approval from Mazda to start work and that the car had been sitting there all day without any work started. I was told that if Mazda gives approval the car should be ready by end of day Friday and the rep. said he would call me as soon as he has any more information. Friday 10:30AM - I still had not heard back, so I called for status on my car. The service rep. said that they had just received approval from Mazda and would have the car ready by the end of the day. Friday 5:30PM - Received a call from the service rep. stating that it was a big job and they had still not finished, the car should be ready Monday. The rep. also recommended a differential seal replacement, brake fluid flush and 4 wheel alignment. I told him to go ahead and perform the alignment and differential seal replacement, he said that they would do the alignment right then. Monday 10:00AM - Called to check status and was told that the car should be ready by the end of the day, but the tech. wanted to keep it overnight to check it after cold start in the morning. I was told I could pick up the car at 8:30AM Tuesday. Monday 6:00PM - Received a call stating that the car would not be ready at 8:30AM, but would be ready "mid-morning". Tuesday 1:20PM - Called to check status and was told it should be ready in 2 hours. Tuesday 3:00PM - Was dropped off to pick up my car. Was told that they still needed to finish the 4-wheel alignment and that it would be another 15 minutes. Tuesday 3:45PM - I saw my car parked outside and asked the rep. for status. He said that they just finished and he would get the paprework. Tuesday 4:15PM - I paid, signed and left the dealership. Found that my air conditioner and vents had been adjusted, my radio station had been changed and my odometer trip had been reset (obviously, someone had been "cruising" in my car). Noticed later that I had no paperwork for the before/after measurements on the alignment (makes me wonder if it was really done). All things considered, the service was terrible. I was without a car for 6 days and got the impression that this is "business as usual", I never received so much as an apology for the lies that were told. To top it all off, I don't know if they even completed the work I was charged for. I will never return to this sleazy service center. I have owned 3 Mazdas and I'm now thinking that the next one won't be. If you're reading this, please consider going somewhere else for service. read more

So far so good! I am going to FINALLY buy a new car. I have been to RB 4 times to test drive (I'm an indecicive woman) Kevin is always so helpful. He has the car running & ready for me & then when I pull up he's got the next one running w/AC on. He has never put pressure on me as he know's I'll be back. He's been sooooo patient. I WILL buy myself the Mazda 3 hatchback 2.5L from RB & Kevin. Since I've been there so many times & each time a pleasure that's where the 5 stars come in. If my opinion changes, I'll let ya know. read more

Today my car broke down twice but luckily the first time it happened in the dealerships parking lot. They have great service. I was debating whether I want to pay the money to fix or not but they still took a look at it and gave me a diagnsose for free! They have very friendly staff and very helpful! read more

Phenomenal customer service! Everyone was friendly and knowledgeable about their products. Highly recommend to anyone in need of a car!