I had the best experience at Roger Beasly Mazda with Landry. He overcompensated as a sells rep making multiple trips to the bank for me and working out the best deal possible. The entire staff was very accommodating and they have the best snacks. Definitely would recommend and tell a friend about my experience. read more

What a wonderful car buying experience! I had been shopping for a used CX-5 for my son, and spent hours online and visiting used car dealers. Those experiences really soured me until I met Rhett at Roger Beasley Mazda on Burnet. Rhett has been in the car business a long time, takes a straight-forward, no pressure approach to his job and made us feel like valued customers. We decided a used vehicle was our best option and Rhett provided the same attention and assistance as with a new vehicle. They were open to a bit of negotiation, and we were able to close the deal quickly and painlessly. Roger Beasley then went the extra mile, detailing the car, filling it up with gas, and fixing a minor issue before we drove the car off the lot. They stand behind their cars, and we will definitely return for servicing. I highly recommend Roger Beasley Mazda! read more

I bought my car just shy of a year ago and bought the maintain package. Please do your homework and don't make the same mistake. I am having to move to SF for work and found out today that this maintenance plane is through roger Beasley not mazda. They told me I am just out of the money and there is nothing they can do. I hope I can help others from making the same mistake I did. Please don't give them any more money than they have already stolen from you. So disappointed in this company. This is my second mazda bought from them and have always had good service truly heart breaking that I have sent them business and this is how they treat there clients. Lesson learned. read more

The short of it: My partner and I have been waiting over three weeks for Roger Beasley to "finish" a used car we've already payed for so we can pick it up. Today I was informed it will be another 11 days (over a month) before it will be ready. Unacceptable. Two stars because at least the sales manager, Shamier, has been communicative in the process, while the original sales agent was not. read more

I bought a used car here 2 weeks ago. The journey had started 2 months ago. I went to Roger Beasley Central for a new Mazda without doing any homework. They did not pressure me to make a decision. No hassle, and even no spam after my visit. After few weeks, I was interested in a used car listed on their website. It was easy to make an appointment to test drive. My sales guy, Rhett Hard, was helpful and friendly. He tried his best to satisfy my picky requirements and helped me solve an A/C problem on the car. I'm very happy with my car so far. The experience was easy and friendly. read more

Great team of employees - everyone was super helpful with fun attitudes :) Nobody was overly salesy; they just acted like down to earth people helping you out. read more

I bought two used cars in a month's time for two of my children. This dealership was far and away better than Town North Nissan - they get MINUS 4 stars. This dealer said they would fix the headliner in the used Rabbit I bought, and then I got a call saying it couldn't be fixed and they would replace it at no charge! They also fixed another problem that made them have to send the car across the street to Volkswagon for the work. This is why they get the four stars rather than five - yes they paid for the work which was very good of them, but it took forever to get the car back from Volkswagon (I'm talking WEEKS here) and I had to call for updates - they didn't call me very often with updates. Overall, however, it was a great experience and I would highly recommend them . read more

This store is awesome. I contacted with Percy via email to get some basic information before my husband went to check out the car in store. Percy was very helpful and understanding during the whole purchasing process and everybody in the store showed their sincerity towards my husband which made his purchase completely satisfactory. We felt lucky to find this store and did business with them and it makes us feel worry free for our future maintenance of this car. Beyond expectation car purchase experience. read more

Usually purchasing a new vehicle is a mixed bag experience. You are elated to be purchasing a new vehicle, yet dreading the drag of negotiation and ALL DAY LONG dealership drama. I drove from Dallas to purchase a certified pre-owned car with this dealership. Wally Wallace in sales, and the whole team made it easy and enjoyable. Far different from the usual dread when you go to buy a new car. Thank you for everything. read more

Where do I begin! I am beyond grateful that Roger Beasley and the service department took care of my needs for my vehicle. My service advisors Tony, Manny, and my mechanic Aaron were absolutely fantastic. I would highly recommend that you ask for any of those by name, in particular ask for Aaron to specifically work on your car. Finding a mechanic sometimes can be a scary process but I now feel confident that I have people that I know who I can trust and will do everything they can to make the job right. Excellent customer service, excellent service overall! Take your car here -it doesn't matter if it's not a Mazda I have a 2010 Kia and I left there feeling like it was brand-new! read more

I have one word to describe my experience with Roger Beasley Mazda Central, INTEGRITY. Unusual to speak of a car dealership in this way? Not if you are speaking of Roger Beasley Central! I have owned 3 Mazdas all purchased through Roger Beasley. Mazda builds an Amazing vehicle, and Roger Beasley has Amazing staff. My sincerest thanks to BEAU JACOBSON, General Manager, for his willingness to ensure I remain always a satisfied, loyal customer. Zoom-Zoom! read more

I went into Roger Beasley Mazda Central to buy a CX - 5. I was very anxious because I have had terrible experiences buying vehicles in the past. I met Donnie Little in the lobby and he showed me many different vehicles until I eventually found the one I wanted. This turned out to be the best buying experience I have ever had. Donnie was absolutely wonderful and I would recommend him to anyone. He is honest, straightforward, and patient! Thanks for a great experience. read more

I drove all the way from Lago Vista to purchase a vehicle. I have been called and texted all week multiple times guaranteeing that my vehicle would be there. 15 minutes ago for I showed up I received a text message saying are you still coming? I showed up in the vehicle that I had been interested in was sold even though I was texted 15 minutes before that. Michael Martinez a sales rep there was the one that was texting me told me he was very sorry he thought I lived closer and that there are other vehicles similar to that one in stock come in. I do not recommend Rodger Beasley Burnet Road read more

This was a wonderful buying experience. The salesperson Landry took the time to find me the perfect CX 5. I felt as though his main priority was to find the best fit for me regarding my choice of vehicle as well as fitting my budget. Thank you Landry for the exceptional customer service. read more

Great service. The tech lady was very knowledgeable and courteous. The car was done in less time than expected eve though I added an alignment. read more

Would never buy another car or recommend buying one from this dealership, central or southern locations! I feel I was manipulated into purchasing a certified preowned Mazda CX-5 that they KNEW had issues, and then upon requesting to exchange the car (which they assured me was ok) they would ONLY allow me to buy another vehicle at FULL price. Full story below: My wife and I came in to the central location with several cars in mind that we saw online. Our salesman was nice enough. But continually disappeared and was on his phone almost the whole time. Pretty much no help, but we just went with it. we decided on one car we liked a lot and went in to negotiate. We got them down about $1000, but when I asked for lower they told me they couldn't go lower on that specific car, but there was another cx5 with around the same miles that had been on the lot longer that they would be willing to go lower for. At this point I had been at the dealership for close to 4 hours... I took the cheaper car for a test drive and while it didn't feel as smooth and was a little scratched up, I decided the lower price was worth it, so I put my offer in. Seconds later my salesman came out with a manager to sign paperwork.... I thought it was strange that it took hours to negotiate, But now that they like my offer they swarmed me in seconds... Feeling unsure I asked if we could discuss the first car again... they immediately dismissed the idea and told me anything that feels bad about the car I'm buying is just cause it has been on the lot a couple months and needs to be driven regularly. In hindsight, they were obviously anxious to sell me the cheaper car they knew no one else would buy. At this point we had been at the dealership for about 6 hours (about 4 of those waiting for people to help us) and wanted to leave with a car, so we signed the deal. It took another 2 hours for them to "prepare" the vehicle... they were supposed to provide me a new key, touch up scratches, and fill the low tires, none of which they did for me by the time the dealership was ready to close. So I took the car home and came back the next day. Shortly into my ride home i realized why they pushed this car on me... it drove like garbage!! Jerky, choppy, bad acceleration, rumbling, I had never driven a car so awful with under 200,000 miles (this car had only 35,000). Granted I should of picked it up on the test drive, but the route my salesman took me down was through a neighborhood so I wasn't able to fully experience the car, an amateur mistake on my part i guess. I knew immediately I was scammed. I took the car back in the next day to exchange it for another cx5 that was in better condition, something the finance manager told us we could do.... but this time they wouldn't negotiate on the price AT ALL. They even denied offering a lower price on one specific vehicle the day before, and tried to brush me off by saying that if anything was wrong with the car I could just use my warranty to fix it... We then Called the southern location and spoke to a salesman that assured us they could go as low as $1000 off one of their certified preowned cx5 sport models and could exchange our vehicle at no cost. My wife went down, test drove the car, and ended up liking it. But guess what?? After speaking to management the salesman claimed he couldn't reduce the price one cent! At this point it was obvious they were stonewalling us. After a week of arguing, talking to 4 salesmen and a manager across the central and southern dealerships, and test driving two other certified preowned cx5s, I was sure of two things... my car was in fact as bad as it felt, and they WOULD NOT let me exchange it unless I paid FULL PRICE for another vehicle (we inquired about 3 others). I couldn't believe the deception on their part, it was something I only thought existed in bad movies about used car dealerships. I ended up taking the car in to get checked out by their mechanics, but they, of course, found nothing wrong but a leak in one of the tires which they patched up (didn't really help the rough ride). They also stuck me with a loaner vehicle that only had about 1/16 tank of gas, which they did remedy by filling up my vehicle with gas. It's been 3 weeks and at this point and noticed a slight improvement in some issues, but overall I'm still very unsatisfied. I feel I have no choice but to take my car to an independent auto shop to get inspected. I don't trust the dealership and I fear this car will break down while my wife is on the interstate driving my daughter to school. I just hope Mazda will actually honor the warranty and fix whatever is wrong once I get it checked out. regardless I am stuck with this car my wife and I hate and will never buy from this dealership again! read more

Roger Beazley Mazda Central has been a pleasure to work with. From Eliana in their service department to Edwin Martinez, among the best sales people I've worked with ever, their staff is knowledgeable, helpful, honest and hard working. read more

Consumers have choices when it comes to where they purchase their vehicles. While I was just there to purchase a used car, you should not treat customers any different. You never know who is going to be in the market to buy a new car soon. To list a used car, know someone is traveling 3 hours rt to purchase the car, and not even have it clean or inspected before arrival is not how I would do business. I get the car was only $4000.00, but I was ready to purchase and had cash in hand. I cant believe you have people do test drives in cars that are so filthy that you can get the plague just by looking at it. Some folks are worried about wearing masks, I would have traded my wallet for a full body suit and oxygen supply the car was so absolutely gross. If used cars mean so little to you, ya'll should just stick to the new ones! read more

I have bought 4 cars (all certified pre-owned) with these guys since 2013, sold them 2, and brought my cars in for services and inspections. They are very professional, kind and very fair. Plus, Mazdas are really nice cars! read more

Always great dealing with Roger Beasley Mazda. Easy to work with and straightforward. Steve Soskins was extremely knowledgable and passionate about his product line. Although we did not find the deal we were looking for here, Steve worked tirelessly to find us exactly what we wanted. Thanks again! read more

My experience at Roger Beasley Mazda Central was STERLING Michael Martinez, greeted me, listened to me and within 10 minutes had me in the car I described to him, on the test drive I had requested. His business card reads: Product Specialist, I'll say! He guided me through the answers to all my questions and programmed the car for my desires before I drove off the lot. Bravo Michael! It felt as easy as that but the rest of the team should be recognized for their seemingly effortless pleasant contributions to the satisfied customer I am. The finance team of Shamier Flowers and Adam Gill were so very accommodating and swift in producing results for the purchase. Alyssa Emmel assisted me with payoff of my previously leased car in a flash with great expertise. I did call Mark Thieme, the General Sales Manager, to express praise for Michael, who had a zero pressure sales approach and was, therefore, very sharp in his own laid-back style, which I found refreshing! You deserve to be proud Roger Beasley read more

I absolutely love Roger Beasley Mazda both Central and Georgetown. I bought 2 cars from Central but get my service appointments in Georgetown. Bought from central cause Craig Allen is my salesman. And then service in Georgetown cause it is closer to my home. Absolutely no hassle. You tell them what you want and they make it happen....without trying to over sell to you. I have gotten exactly what I wanted for the final price I expected when purchasing a car. And then for service in they are super fast and I am always pleasantly surprised when they don't take hours when I have an appointment. Just an awesome deal all the way around. read more

Had a busy week and made the mistake of bring my Miata to them to do an oil change and spark plugs. Drove the next day to Houston and back...car was chugging like a steam engine. Every spark plug was loose and ready to pop out. Went to the manager to complain and he says " oh must have been the new guy" and hands me his card with a free oil change. Like I would ever bring my card back to you shiesters....how stupid do you think people are? Just use the old " new guy" excuse and get the stupid customer out of your site....total asshats. Now I see the mangers face on TV every night talking about quality avoid them for service!!! read more

Great priced vehicle online brought us in to the dealership. We were greeted immediately by Garrett sales guy. Exceptional customer service by all the staff members, From finance to sales department. We drove away with our new Audi. I am extremely impressed and happy with my auto purchase! read more

i will admit its been a long time coming. The situation was rough and horrible , but in the end. The truly try to satisfy your needs.

I bought a 2014 BMW from here 1 month and a half ago. Since then 2 days after purchase check engine light comes on. Then two weeks later the car breaks down on the highway. I am still leasing the car and will be without it for 2 weeks. By the time I pay all the fees off Ill have to make a payment. This place is a damn rip off! This has happened to everyone that has purchased a used car from Roger Beasely. I would NOT recommend this place anyone! They are scam artists. I am trying to terminate my contract with them as we speak. I would rather have a refund and search somewhere else. I purchased the car and since have been back and forth to shops barely driving it. Now its been in their shop for almost two weeks They didn't offer to pay for the problems just "be patient. All this has been outta my pocket for problems they sold to me. Search elsewhere for used or new cars they have some scam going on that hopefully my lawyers can figure out. Ill update when as soon as the information comes. read more

This was one of the best experiences getting my car serviced. I purchased a preowned MX5 with 41k miles in June from another dealership. Knowing that the best way to keep a car in its best condition is to keep the factory suggested maintenance schedule. So, before the 45k service I went to Roger Beasley and SCHEDULED the service by setting an appointment. On the day of drop off I was greeted by the friendly staff and offered a coffee while the paperwork was finalized. The service guy went over in detail the service I was getting done and because I was getting an electrical check he confirmed with me that it was an additional charge. I liked that! No surprises when I pick it up. SURPRISE! When I picked it up the next morning, the fee was not on the invoice because they were unable to find any issues. WHAT?! Rather than charging me for something they didn't even find, they just didn't charge me. In the past, with my Forrester and the Subaru dealership in San Rafael CA, my car was cleaned before the return but you know what? That didn't matter to me. I'm now a loyal Beasley person. A new MX5 is in the future read more

They are absolute crooks... every time I take my NEW Mazda there for even an oil change, something "breaks". It's ALWAYS my fault and they treat me like I am trying to pull a fast one on them when I expect them to repair damage they caused or further exacerbated. They are horrible con artists and they will intentionally mess up your vehicle in order to force you into a repair. I am always treated with respect by Nate but I can see the guilt in his eyes, he's a salesman, and at the end of the day his job is not just customer service it's quotas. Twice now they have tried to make me pay for something that the mechanics damaged or made worse and on top of that, tried to suggest these damages were my fault. Quite frankly, I have had enough! I know they discriminate against me because they think I am some dumb blonde bimbo, well guess what guys... I know when I am being swindled and this bimbo does her homework. It's 2011 not 1954.. I know about cars and how to look out for bottom feeding crooks that try and take advantage of who they think are uninformed customers. I know how to look up parts and labor estimates.. I know when you are making up repairs that aren't necessary.. I can change my own spark plugs, air filter and tires. And if it weren't a pain in my butt I would change my own oil too. I will spend as much time and energy as it takes to keep my friends, family and acquaintances AWAY from Roger Beasley Central for as long as I can. SHAME on you. SHAME!!! read more

Yeah, I'm actually pretty glad I didn't end up buying my car here after reading everyone else's experience with the service department! I always get dealer service, so that would have been a huge blow to me. However, I'm actually very disappointed in the sales representatives. I walked in with enough cash to buy the car I wanted out right. I saw the price on their web site inventory thing, came in with a check, and walked out empty handed. Why? The sales idiot wanted me to pay more than advertised. "Oh, we have this fee and that fee, and this and that needs to be done..." So, what is the point of having the price on the web site? Tax I get. I could add tax there. But if the price says $26,900 on the site then don't tell me that's before the $850 dealer motivation fee and $250 cleaning (of a new car?), a $95 finder's fee, $1800 in paperwork miscellaneous, and then the $500 transport fee for a car that's been on their lot for more than 2 years. Classic bait and switch. Or bait and raise price, whatever. But why a NEW car that had never been titled before was being sold as Pre-Owned was beyond me, until I thought about... I actually suspect that the guy did not *want* to sell the car, because he'd been borrowing it from the dealership this whole time as a perk. When I test drove it, I saw kids' toys and jelly finger stains in the backseat from undoubtedly many trips to and from school and soccer games. Mud in the trunk. Scuffs on the side of the seat leather. The mileage was also significantly higher than was reported on their site (talking a couple thousand higher). He tried to get me into a different car, but it was in a storage lot somewhere off Burnet north of 183 so he had to drive me to see it, and I could have sworn I was about to die in his personal car with him at the wheel. He answered the phone with one hand while holding coffee in the other, then put the phone in the crook of his shoulder and attempted to write down what the caller was telling him with a notepad balanced on the steering wheel, while speeding through stop lights and without putting his coffee down. He probably still has some of my claw marks on his headliner from where I was trying not to die. The car he took me to was very, very not worth the price and was not at all what I was looking for. (I came in to pay cash for a coupe and he shows me what's practically a minivan for $4k more...wth?) I tried to ask the guy why he wouldn't honor the price on the site, and he actually said to me, "I get paid whether you buy this car or not." I will never forget those words, and I will never respect this dealership for employing someone with that attitude. I think even Wendy's would fire you if you acted like that. If by some unfortunate lightning bolt of fate you are required to purchase a car from here, don't do it through their "Pre-Owned Internet Sales" dude. He can't drive a manual and is, quite honestly, a schmuck. They do have a fantastically huge selection of the newer cars and a very clean showroom, so here's an extra star for that. Their porter, Armando, was actually pretty friendly, too. I came back to talk to the a different salesperson to try and get my favorite car, but they said it was policy that I had to do it through the jerk. I used to be a MAJOR Mazda fan, but knowing these guys are out there really cools my heels about driving one of their cars. Roger Beasley; Not even once. read more

Ok, this is NOT on my sales experience but solely the service experience. The sales experience I would have given it 5 stars if I knew about Yelp back then, but unfortunately I did not. That being said I loved the sales experience so much that I was convinced to get the service from them as well and bought their fancy Roger Beasley extended plan for another almost $2000.00 I was told that I was going to get 7 free synthetic oil changes, which I thought was cool, but if I would have known how much their service department completely blows, I would have just saved the damn money and done them myself. Let me give you a little background.... I became a certified technician almost 10 years ago, and have always taken care of my own vehicles. Let's face it, I have always been able to take care of business for myself, but this was the first car that I wanted to have the complete care package from the dealer on which was a 2010 Mazda 3. I am letting you know this because including an alignment check, oil change, and tire check, it would take the average oil changing service about 25 min. Using Bear or Hunter alignment equipment included upon that. Roger Beasley's first fail is the estimated time they tell you. They say about an hour, which most reasonable people think is about an hour or an hour, which by itself is completely unreasonable, but here it is, so you live with it. So far every time I have come into the service shop for any estimated service timeframe, it has been a minimum of 50% longer than estimated by the service advisor. If they think that lying to the customer upfront will give their customers a better experience they are far from the truth. There has not been a time since I have been there that I have not had to wait a serious amount of time. At least over 50% longer. It's funny cause as a matter of fact, everyone there had to wait at least over an hour to get their items serviced whether it be as simple as an oil change or wipers replaced. It was sad. The 2nd failure is they tried to charge me for the damn service. My wife had left the room and I started getting stern with the service advisor but was upset but not yelling. He tells me to stop yelling at him. I advised the advisor that my wife was yelling at him and I am NOT my wife. Then I started yelling at him to basically get his head out of his ass and fix this shit. I shit you not, five min later they reprinted the paperwork, and on top of that kept me there for another 5-10 min while some service manager could sign off on the paperwork. This experience was by far the worst experience I have ever had with a service department. Over the years I have worked as a master service technician at BMW, Mercedes, Ford, and a private trucking company called Dowdell / Diamond Sales and Service in Milpitas and I can state for an absolute fact that NONE of them ever took nearly the time that Mazda takes to change oil. Seriously. They can state all they want about all the things they check but all they come up with is an alignment page in color which shows your cars alignment as well as the oil change sticker. Oh, and any estimate that they took to try and ring more money out of you. I am sure they will never read this as they seem to think that because they are a dealer that they are not liable for the absolute horrid customer service that they perform but their whole service department needs reorganization. Roger Beasley does not consider the customers time as money and sanity for them. Very sad cause I love Mazda's, and if Roger Beasley is considered one of the best Mazda dealers in the US, what does that say for Mazda? read more

Save yourself a lot of grief and go somewhere else! I have had to take my Mazda 3 in twice in the past month and both times I was less than satisfied with the experience. The first time I went was to get my oil changed. I had a coupon for a 9.95 oil change. When I gave them my coupon when I checked out, I was lectured that I should have given it to them from the beginning and I better take a seat because they were going to have to recalculate my ticket - even though the price was on the coupon! 10 minutes later I was still waiting to pay while the guy had wandered outside to look at someone else's car. Finally I had to find someone else to pay. They don't even vacuum or wash your windows either. The second time, my car stopped shifting out of park. Before I had it towed there, I called to see if it would be covered under my warranty. After several phone calls and hang ups on their end, I had to threaten to take my business elsewhere to get someone to answer my question. Turns out, the answer they gave me was a lie - they went so far as to give me someone else's warranty contract number, something I didn't find out until after I had my car towed there. In conclusion, these people are shady, only want your money, and don't even bother to smile while they screw you. read more

So Josh's mom has talked me into going to help her buy a new van since I used to work in the banking industry. I ran the numbers and know basically she can get her new van at $350 a month for a 2006 Mazda MPV LX since they have tons of rebates. She had me call one dealer in North Austin. I spoke to the internet manager who was very nice and friendly. I told him I would have my 8 year old son with me, so if he needed anything he would need to get that so everything would be ready when we rolled in today. I call the guy today and he is at lunch. We fight 5 0'clock traffic to get up there. He calls me and he is back from lunch and tells me to come out. We roll into the dealership and he tells me they have this demo 2006 Mazda LX with DVD player and he can get me out the door for $350 a month. We go back into the showroom and he goes to talk to his manager twice. He tells me he can get $390. I told him basically that we would do $365 tops. I told him to meet me in the middle and give me more money for my trade. For every $1000 dollars its an extra $20 payment. I tell him to put $2000 somewhere so we can leave. He proceeds to tell me that all the paperwork is locked in his boss' office and he would have to call me on Monday so we can work the deal. First of all, I am amazed that this dude would even consider me coming back on a Monday even after telling him that I was bringing my 8 year old son and I did not want a long, drawn out car purchasing process because Josh would not go for that. Secondly, he told me at first that the demo had more room to play with numbers and would work out for Josh's mom. He then tells me that perhaps another model might be better. Another model? Didnt you tell me on the phone that everything was ready to go? Why make me come back to go through MORE hassles? I left pissed off and went over to the other Mazda dealer in South Austin, thinking that they would work out a deal for me. I walk in and was told that all salesmen had gone home. I told the lady, "Most car sales are done when a dealership is closing." I then spoke to the Internet Manager. I explain my situation to him. He tells me that their deal is a better deal than the other Mazda place was offering and show it to me on paper. The one dealer had an SV model and they offer an LX model. Josh's mom picks out a color and they get to working the deal. I started playing dealers against each other when I told them the one dealer was offering me $1500 more than they were offering me. This guy would not budge. They wanted to offer her $420 a month. I was amazed that they did not want to budge on their price. I had thought that it being the end of the month that they would give me some sort of break, especially since they are not going to be offering that model any more since they are going to the CX7 and CX9. He suggested I go over to Carmax and see if they will give me more for my trade and then bring that over to them so they could work something out with that. I told him I was NOT going to goto Carmax. He could either earn my business or I will wait for the first bone head to call me on Monday. It would be nice to be able to walk in to a place and have them give you a fair price without trying to poke your eyes out. I thought I was avoiding all that by contacting the dealer first, providing him my information and then going into the dealer a few days later. Skip this place, it is a total waste of time. read more

I have been to the service center at Roger Beasley twice. The first time for an oil change and to have one of my tires looked at. It was busy, so I waited patiently. After two hours I inquired about my car. They couldn't find it. They could not physically locate my car, nor did they have any records it was checked in. Finally they found it but it still took 2:30 more hours to complete the service. In total, it took four and a half hours to change my oil and repair the hole from a nail in my tire. I had an appointment. It didn't help at all. Recently I went back because I hate to write off a company based on what might have been a fluke. Again I just needed an oil change. I also had an appointment. I was greeted by an attendant, told him my name, what I needed, and that I had an appointment. I thought they were working on my car, but 30 minutes later another person came up to me to discuss what I needed done. They hadn't even started the oil change. 45 minutes later my car was finally done (1:15 in total). They failed with the most basic of service requests. I won't be back. read more

This is a review of the service department. My Mazda 3 was refusing to start (the engine wasn't even turning over) and it was clearly not a battery issue - the headlights didn't so much as flicker when I turned the key and jumping it had no effect. I had it towed in and received a call the next day from a fellow named Tim telling me that it was "100% for sure the battery." I was skeptical for the reasons stated above, but I said "OK, sure, try putting a new battery in." A few hours later, Tim called back and conceded that it might have been the starter and not the battery after all. Here's where things get good (heavy sarcasm.) I tell Tim to go ahead and replace the starter, but to put the old battery back in. No need to replace a good battery, right? "Oh no no no, that battery is shot, man. Plus, it wasn't even the right battery for that car... the amperage was too low." The car had been in my dad's possession for the past few years while I was in school and I didn't know what work had been done on it, so I deferred to him. It turned out that the battery had never been replaced. Yep. That's right. The battery that Tim insisted was not right for the car was the stock battery that was in the car when I bought it. I'm not certain whether he (or one of his mechanics) is a liar or just incompetent, but either way I am never taking my car back there. Also, I'm hesitant to mention this, but all non-penny change in my dash tray disappeared. I hesitate because this could've been the tow truck driver, but I doubt it. read more

This is a review of the service department. I'd love to come out swinging and completely destroy this place, but I can't quite do that because after all it's a dealership service department, and in that context, it's not so bad. What I mean by this is that you expect to talk to a smarmy guy in a polo shirt instead of an actual mechanic, and you expect to pay way more than you'd ever pay an independent mechanic. Even so, they're not getting more than two stars. I had my wife drop her Mazda5 off for an oil change and to have a TSB performed. A TSB is a "Technical Service Bulletin" which a manufacturer sends out to dealerships to let the mechanics know of common issues with a car and to tell them the approved fix that the factory engineers have come up with. If you're having a problem with your car, you can google around and look at these things without too much trouble. In this case, I found a TSB that directly addressed the problem she was having, so I printed it out and told her to give it to the dude with instructions to perform the service listed on it (pretty much a throttle-body cleaning). The smarmy polo shirt non-mechanic waved it off with something to the effect of "oh, we know about those things" when she presented it to him, and fortunately she wrote his name down on the thing. Ruh-roh. She got a ride to work from a friend, and they called up and told her that to fix the problem and do the scheduled maintenance would be about $300. She freaked, called me, and I told her to tell them to not do the work, since really I could clean up the throttle body with a rag, a screwdriver, an hour, and a $3 can of solvent. OK, cut to picking the car up and being presented with a $300 bill. Turns out that when she refused the service they tacked on a $100+ "diagnostic charge" - even though we never requested diagnosis. (Never mind the astronomical cost of the other mundane services they performed) She was crying when she got home. Many arguments with the service department later, the best I was able to do was to get them to perform the work stated in the TSB. Even at this point they wouldn't acknowledge hat they had behaved in any even mildly inappropriate manner - their attitude throughout was "well, since you're such an unreasonable schmuck, we'll do this, with our eyes rolled, to placate you". Further, they didn't quite do the whole job - the TSB called for removing the throttle body and cleaning both sides, so I put daubs of wite-out on the screws and hoses so I could go all Columbo on the parts when I got it back. Sure enough they only cleaned it from the "easy side" - which any indy mechanic would do for about $40. I didn't even engage them on this point since it would just drive up my blood pressure and not go anywhere. Suffice it to say we're not going back there unless we need something painfully mazda-specific, like something having to do with the car's engine-control computer. If you're looking for a dealership service department, there's really nothing out of the ordinary here. But if you're willing to speak to someone greasy and forgo the really nice waiting area in return for not being shaken upside down like a piggy bank, I'd really advise you to hop around on yelp for a while to find one of the many excellent independent shops around here to go to. You will save a lot of money, and if you chat with the mechanics, you might even learn a little bit about your car in the process. I understand, though, that not everyone wants that and plenty of folks are willing to pay for the shuttle service and the nice couch and the "I don't want to know about it just make the damned thing work", so I'm not giving this place a one-star. But, I will plead with you, please, consider going elsewhere. read more

WORST customer service EVER. Not only did it take them 15 minutes just to take my car (even though I had an appointment) it took them 2 & 1/2 hours to do an oil change and state inspection. SERIOUSLY. 2 & 1/2 HOURS. Ridiculous. Every time I asked about my car (bc they won't tell you anything unless you go ask) they said "just a bit longer." Ridiculous. I will not be back. read more

Update - Nothing against the auto salesperson I used at Mazda, who I previously had given 5 stars to when we bought our car. But the service department has been HORRIBLE. We've taken the car there 3 times to get a small crack in the windshield fixed. Each time, they come up with some excuse, well AFTER we already dropped it off and left, why they can't fix it. Today, we dropped it off and all looked good, but just got a call that it won't be done today and can we pick the car up tomorrow. All this for a small windshield crack that they repeatedly say would be an easy day fix. They have not apologized, offered any compensation, or seemed the least bit sensitive to the fact that we have now gone up there FOUR times for no reason, wasting our time and making us get up quite early for the drop-off, change work schedules, and so forth. read more

A guy calls the car dealership to schedule regular maintenance on his sensible, economical car. He says, "there's an outstanding recall, I need an oil change, and it looks like the power steering fluid is leaking." The technician asks "is this a 5,000 mile service?" Oil changes are recommended every 5,000 or 7,500 miles for this vehicle. The guys says "yes." The tech then asks how many miles the car has. "50,000. It's no longer under warranty." She says "we can still look at it. The power train warranty may cover it. If it's not under warranty, it will cost $105 to take a look." He says, "I'll fix it myself, then." After arriving at the dealership, the tech takes the keys from the guy, and says it will take about an hour to an hour an a half. While at the dealership, the guy checks online to see if there are any specials. There's a buy-one get-one-free oil change special that expires in March. It's of little use because it will expire before the second one can be used. According to the coupon, it would have saved the guy $26.00. After seeing Rick Perry drop out of the presidential race on a dealership TV with broken reception, and bored, the guy wanders around to check out the new cars. Since there are nothing but Mazdas, the guy is still bored, though intrigued by the increased fuel efficiency of his model. He then stumbles upon the inspirational quote of the day, something by Bill Bradley about treating people with respect and conducting one's self honestly. The tech stops by and tries to upsell a couple of recommended services, which the guy declines. She says it will take 10 to 15 more minutes before the car is ready. He waits patiently, and after about 15 minutes, she calls his name. She has him sign a statement showing that the recall work was done, presumably so the dealer will be reimbursed by the manufacturer for their time and expenses. She then says that they cleaned the power steering fluid from the hose free of charge, that they didn't find anything wrong, but to keep an eye on it. She said it probably spilled when they replaced a part from a previous recall. Then she told the guy that the service would cost $77 and change. The guy was taken aback. He said "for an oil change?" She said "That's for the 5,000 mile service. We rotated the tires, topped off the fluids, inspected the car for problems." He said, "I asked for an oil change." She said, "you asked for the 5,000 service." He said, "no, you called it a $5,000 mile service. I don't even need my tires rotated. I get that done free where I bought the tires." She said, "no problem. I'll take that off." She typed in a few codes, as if she's done this hundreds of times, and ended up charging $38.31 for the service. What's the moral of the story? Don't buy your next car from Roger Beasley. It's amazing how a "$26" oil change can influence a $26,000 purchasing decision. read more

I love roger Beasley Mazda central. The staff are always so friendly and the service is quick!

I purchased a non-Mazda from this dealership about a year ago. Because I have a brother who worked at car dealerships for decades, I understand the limitations that that can create on the service that will be needed down the road. So I also purchased the extended warranty. A couple of months ago a code started popping up. The car is less than a year old, and still under its manufacturer's warranty. To keep a long story short, Eleana in the service department took it upon herself to act as my agent with the local Ford dealership (which is infamous for its poor service). She also made sure I had a loaner car from Mazda to use while Ford took too long getting it repaired. Given less-than-ideal circumstances, Eleana and the Service Department at Roger Beasley Mazda Central stepped up, minimized my costs, and made sure the necessary repairs happened. I am grateful. read more