I used robot shark for my hp laptop repair. It took me a bit to find their shop. It is a little hole in the wall in downtown gilroy. It took them 24 hours to diagnose my laptop, but news was good! It had a short and needed a new cord. They fixed the short and I ordered a cord from Amazon and all is well. read more

I've read the previous reviews about Robo Shark and I have to say I disagree with most reviews about this place. I dropped off my iPad nearly two months ago an I received ONE phone call message from someone at robo shark with a mumbling voice that was very hard to understand. I finally went into the store to pick up my iPad. The person there asked to if I could have a seat for a half hour while he charged my iPad to make sure it works. What the??? I don't have time for that so I told him I would charge it myself. He wouldn't give up the iPad until I must have asked 10 times. I was charged $160 in repairs. I took it in to have the glass replaced and to have a new charging port installed. When I asked what was done he told me that he replaced the battery, he replaced the screen, he replaced the glass (for free) and he also replaced the charging port. He was very reluctant to let me take the iPad but I did. I got home and I put it to charge...... It wasn't charging. I grabbed a magnifying glass and a powerful flashlight and found that the charging port had not been changed so I took it back and I said I think you forgot to change the charging port. He said oh sorry I'll call you when it's done. I said you mean like an hour? A day? A week? Another two months? He looked at me and said, "I'll call you". Here we go again. It's been five days and not a phone call. He won't answer my calls now probably since I asked him for the used parts that he claims he changed. He told me the battery was destroyed while removing it then he laughed at me when I asked for the screen he replaced. Two things I asked to be fixed and with no authorization he claims to have changed the battery and screen without my authorization. $160 in repairs for a product that still wasn't working and without the honesty to let me know it wasn't fixed yet and here I am waiting for his call read more

Awesome, dependable, reliable and timely service. I completely shattered my iPhone face to the point of seeing the inside of my phone. Apple was going to charge me $40 more to fix it and I would have to bring it back a couple days later only to pick it up a couple days after that! I took it to RobotShark and not only was it $40 cheaper but they completed it in a couple of hours and gave me a great discount for tempered glass protection. Great work guys! Recommend RobotShark all the way! read more

Went to Robot Shark to see whether my computer monitor was repairable. He plugged in the monitor and connected to his laptop. Nope, the monitor is toast, it isn't worth the cost of repair, I was told. You would do better buying a new one. Honest, no cost and easy. He could have charged me an arm and a leg, for what it cost to get a new moniter. Thanks - will bring all my computer repairs here. read more

Called the store at 4:45 - they were the only ones (out of 5 stores) to answer the phone. Arrived at 6:15, and phone screen was repaired by 7:00. Thank you, Tulio, for the great service. If I ever need my screen replaced again (hopefully not!), I would come back here. read more

Tried to replace the battery in my Nexus 6 myself, but couldn't get all 22 screws out in order to get to the battery. My husband took my phone to these guys at Robot Shark and they had the patience and skill to remove the rest of the screws (2 were even stripped) and replace the battery. They even stayed open past closing time to get the job done. Marco really went above and beyond to get my phone working again and did not charge a lot of money for his time. Highly recommend these guys! read more

Marco just finished transferring my data from my old laptop to my new one. I have been to Roboshark several times and each time they have been great to work with. I highly recommend them they go the extra mile and and are friendly as well! read more

Walked in to the shop looking for advise on a new pc. Marco listened and suggested an then offered a pc he had at a very, very reasonable price. Marco went up and above to fit my needs. read more

Friendly and fast service. Great prices too! Only disappointment was they were closed for lunch, so call before you go around lunch time.

I thought I had lost EVERYTHING on my computer-my screen was black no matter what I did. Marco was able to wake it up and retrieve all of my information before installing a new hard-drive...and he did this in just a couple of days. Thanks for saving all that I have put onto my computer over the past 5 years, Marco. And thanks for insisting that I buy a back-up--and for wanting to teach me how to use the back-up regularly! I get it now and I will be backing up each week. read more

Very profesional, my MAC AIR was a mess, I had to take it back a few times, he went above and beyond to help me. Even coming in on Sunday to meet me before I left town. He also replaced the screen on my husbands 4s in an hour :) read more

Great service and very helpful with the replacement of my daughters iPhone broken screen. Definitely would recommend. A+ service

If your looking for a trusting repair shop with great service this is the place. These guys haven't let me down nor lied to me about things that weren't true just to get more money. If I could I would give them 10 stars! read more

I recently dropped my iphone 6s and my screen was completely damaged. Like most people i don't have insurance on my phone and i was not going to buy a new one. I look around for iphone screen replacement and this place is one of the few and only place in gilroy that they use original screens. I asked the other shops in town and they could not answer if screen were original or not So i was skeptical about those shops. I heard people complaining about screen repairs they got done somewhere else at a cheaper price buy for $25 more i can have original screen. Total repair was $115 So i came to robot shark they techs were friendly and the repair was done under 1 hour. My phone was flawless after that brand new. color quality was exactly the same. I will recommend this place to everyone. Definitely original screen makes a difference.They may not be the cheapest but they have the best quality around. I will be bringing my iPad soon too. read more

Great customer service, friendly knowledgeable guy who does great work. If you need a screen repair or factory unlocking this is the place to go. Thanks for the help! read more

I was having a few issues with my laptop and ended up taking it in to Robot Shark. Marco was able to diagnose the problem within minutes. I ended up dropping my laptop off on a Friday afternoon and picking it up on Monday with barely any downtime for work. In addition to fixing my Microsoft Windows issue, Marco installed an anti-virus program on my computer as well as a Robot Shark remote support software so I can easily call in and share my computer screen. Definitely give Marco a call! read more

Robot shark is a great company. They fixed my cracked screen on my S8+ perfectly. The staff was knowledabgle and completed the repair perfectly. I would recommend this company to all my friends and family. Thank you... read more

Very professional...good prices. very friendly nothing to say about this company! i had a broken laptop which is now working better than ever thanks to robot shark....i was very satisfied and happy i went to them and i would again and recommend to anybody!! read more

Took my non functioning laptop in for repair. I own my own business and rely on this computer to function. Marco was very friendly and seemed to really care about getting me up and running again. Provided me with an interim solution so that I could access my data and keep working. If you have a repair, this is where you want to go. Also, he will look and assess your computer at no charge (a competitor in town charged $50 for a 10 minute stop where he opened up the back of the computer, asked a couple of questions, visually looked at it, did not do any type of diagnostics and then told me to get a new computer and to write a $50 check for the 10 minute visit). read more

So happy my friend told me about this company! I had been working on something for work and my laptop just crashed. I tried everything i could to turn it back on...took the batterie out and everything. Noithing was working! Ive had my laptop for a few years so i thought it was just getting old and used up...but my friend recommended robot shark and i thought what the heck might as well try to fix it instead of buying a brand new one unless it was gonna still be expensive to fix it! So i called them up and they gave me a great deal and i took it! Awsome prices...friendly fast service. They had my laptop working in just a few days!! highly recommend them to anyone read more

Great Service at Robot Shark. I have an ASUS tablet that my kid dropped (with a cover). Luckily the screen wasn't damaged, but the screen wouldn't turn on. Working with Marco, he was very helpful and responsive. They were able to identify the problem and gave me a very fair statement of work. ASUS quoted $200 to fix, Robot Shark was able to do it at less than half that price. I didn't have to deal with packaging, shipping and waiting for the product to come back if I deal with the vendor. I would definitely go back with other computer related issues and I'd recommend their services. read more

I brought in my business computer which had completely locked up late last Monday night, in desperate need of a quick repair. By Wednesday early afternoon I had it back working as good if not better than before for a very reasonable price. Though I don't completely understand what went wrong, it was not a simple thing, some sort of corruption when I upgraded to Windows 10 Pro. Anyhow, all my files were restored and when I had some follow up questions they were answered quickly and correctly. read more

This is the best computer repair and technical team I have met in my many years of working in the entertainment business. These two know best practices and best routes when dealing with computer issues. They saved over 5k of my non replaceable files on a damaged hard drive. I would recommend Them for any and all of your computer and smart device/phone needs. read more

My HP Pavilion dv6 laptop started having several problems after owning it for over five years. I checked in the area for some good candidates to repair it and get me back to work fast. I checked on Yelp and found Marco's company Robot Shark. I called him and immediately felt that he was the right person to handle my computer problems quickly. Since I needed the computer to conduct a client meeting the next day, I expressed this to Marco and he told me that he would get the job done even if he had to stay late to do it. I got updates throughout the day and evening, and by 12:30 am (yes, that late), Marco had replaced my hard drive, cleaned and checked my computer, and installed most of my 20 years worth of sensitive law firm files. Thereafter, the computer's fan and battery died, and Marco immediately replaced those components and again kept me up to date on his progress. He was very generous with his time and expertise, and I can't thank him enough for his service and professionalism dealing with me and my firm's computer. read more

Needed a rush fix on a broken laptop keyboard. They turned it around in just a couple hours and the laptop works great now. Great service!

I went to get my laptop repaired and the work that was done on it was amazing. I've been there for all my computer concerns and they quickly assess the problem and they fix what needs fixing. I highly recommend this place and Gilroy it's worth the drive. read more

Recently I had my hard drive replaced in my beloved MacBook by the fine men at Robot Shark. I can only say that I can recommend them without hesitation or reservation. They managed to save all my data and even get my machine back to me ahead of schedule! It works perfectly, and their pricing was more than competitive with the big box stores. I especially enjoyed their mix of professionalism, customer service and warm personalities. Thank you Marko and Tulio for a great computer repair experience. read more

fixed my daughters iphone 5s replaced screen and battery previously she had her phone repaired in sj ... robot shark found some parts in her phone were not replaced correctly they put them back for free read more