Needed a new battery in both my iPhone X and iPad Pro 12.9". Did an excellent job, helpful, returned the device on time, I would recommend Marco and his team anytime. Fantastic service from start to finish, even followed up with an email one week later to make sure everything was good, truly 5* service. read more

Prices are steep but the guy here actually bought my phone i was selling. They have helped me twice already with very fast service. Happy with this place! read more

Marco had fixed one of my coworkers laptop and thought he gave her a very REASONABLE price! I have a MacBookPro (it's only yrs old) and I have not had any problems with it so far, but I just thought that I would like it to be checked to prevent any future problems. After hearing the price he gave my coworker I decided to have him check out my laptop. I had received different quotes from different places but they were all running up from $200-$300. When Marco gave me the quote I took it! What I got done: Upgraded my laptop to the newest Mac Os, Installed Anti-Virus, and tuned up. Robot Shark without a doubt has the best prices and has your laptop done fast. It only took them 2days! read more

Let's just start with I hate dealing with computers ... I like things simple, quick, and costs low. I repaired my laptop while it was under manufacturer warranty before with geek squad... it was supposed to be "free" ... tell me why I still paid $89? No fake ads and promises here. I brought my computer in because it had no power. IT turned out I needed an adapter. It also had viruses. When I got it back not only had my viruses been cleared ... but my computer was faster than when I first bought it and all my files were safe!! The techs are super nice and the turn around time was excellent! read more

awesome and fair prices! fair deals on tech, repairs, screen protector, etc.

Fast, reliable and friendly!! My laptop needed to be restored, I did not want to deal with the hassles and long waiting you get with geek squad so I looked for a local independent business. I am glad I found Robot Shark on yelp. I had my computer like new in about 48hrs for a reasonable price. I like the fact that you don't have to worry about dropping your laptop off and not knowing who will work on it. The tech who works on your system is the one you meet and they take their time to explain any questions you have. I highly recommend these guys, if you are thinking of taking it to geek squad or staples, give these guys a chance, you won't be disappointed! read more

Had my iphone battery replaced by Marco. He did a great job promising to complete the job in 1.5hrs which he did right on. He was very courteous and friendly. I strongly recommend this shop any iphone repairs at reasonable costs. read more

My husband MADE me come here to fix the broken screen on my iPhone. I didn't want to come here in the first place. They had fixed a virus on my daughter's lap top a few months ago and we are still getting pop-up's on it... So I already know their work is crappy. First their pricing is a little bit more expensive than other vendors. Second their customer service is terrible. The first guy who took my phone said one to two hours. At the latest 2:30. This is at 11:15. He had no knowledge of anything, couldn't answer a single question. Just kept saying "you have to ask Marco. I just opened the store" When I went back at 2:30 to pick up my phone, that same guy was sitting at a desk watching YouTube. Turned to look at me, then turned back to the computer to watch his pointless show. Not even a greeting. Marco was helping another customer with his laptop, and again no greeting, no "just one moment", no "I'll be right with you". Nothing. I'm annoyed at this point. After 10 minutes of waiting, Marco finally decides to help me and tells me that the screen just came in and I need to give them another half an hour. You've had my phone since 11:15 this morning!! No thank you give me my phone back!! They need to step up their customer service and communicate amongst each other a lot better. Will not be back! read more

Tried to do a home repair on a MacBook Pro Retina that was out of warranty. Learned quickly why I should leave this to Robot Shark!! The batteries are glued to the casing and after getting the unit all ready to go I found it impossible for my skill sets to finish the replacement of the battery. Of course, I went to Apple in Oakridge after explaining what I had done and they asked me to come in. After 2 hrs I learned that they would not service the unit. Why they couldn't do this one the phone is beyond me. In any event, called Robot Shark and spoke to Marco. Told him what I had done and he said no problem He completed the job on time and on budget. Had the computer ready to go the very next day (Saturday!!!). Marco, thank you again. Everything is working as designed. Steve read more

I recently got my phone within the last month and this was two days before I cracked my iPhone 6 screen when I came in to get this done. I called in before to see how much it would be to replace the screen, I came in with my grandpa the same day and everything went fine with the process of turning it in. We couldn't kinda understand the guy (I don't know his name, Marco?) but he told us it would take about an hour to get it fixed.. But it was a little less time before he called in, which I couldn't even make out anything but the word 'done.' There was background noise and it seemed really rude after the call. When we came in to get my phone, I was super happy that it came back as a like-new screen because I've never dropped any of the phones I've had to be this severely cracked. When it was time to pay, my grandpa paid with his debit card, but the guy behind the counter kept swiping the card and my grandpa got mad because he has trust issues with being charged for unnecessary causes/reasons. But the guy said that there was something wrong with the system and kept saying he was sorry. So I had to pay the original amount in cash that I heard over the phone the first time I called in. Because if we'd pay with the card then he'd charge tax... A day or two after, my grandpa called me saying that the guy had charged his debit card even though I still paid with my cash. But my grandpa went to the bank and cut off that transaction.. AND the more I've been with my phone I noticed that my rear camera is blurry on one side and clear and fine on the other side. My front camera was cut off just an edge bit because I see a crescent gray space where the glass opens up on my front camera. Basically, the guy wasn't straight with putting in the replacing screen on. Which gives my thoughts about why he took less time with it. I want to be a future photographer and take nice, clear, close up pictures with my iPhone. Unfortunately, this operation stops me and I don't have the money to replace my phone just for the cameras.. I was disappointed when I noticed these flaws from the replacement. I just wanted to get my screen replace quick because I can't deal with a cracked screen because I've never broken one like this. I don't think I'll come back. Maybe, maybe not but I'm not a one to always be dropping my phone. read more

Robot Shark, did a wonderful job replacing the cracked screen on my daughters iPhone. They were quick and everything looks great my daughter and I are really happy to have her phone look like a normal phone again. No appt was necessary I walked in and the guys had everything needed to replace the screen and I came back in an hour and picked it up. I highly recommend Robot Shark and I will use them in the future. read more

Nice local shop and they were able to fix my cracked screen. It did take a little longer than expected due to them having to order parts, but that happens. My only complaint is that I had to call and follow up on the status of my iPad. It would have been nice if they took the initiative to let me know as the timeline was pushed out. Other than that, super happy with the work done. Will definitely go back for future repairs. read more

Took our gaming desktop in to be built by Marco. We were given a good price for the build. Marco took his time making sure every part was working and when he found something wrong he went to the store and purchased the part himself to make sure we were up and running. It did take longer than we expected but we appreciated the time and effort he took to ensure everything was working. He also took extra time to place the wires perfectly. Since bringing it home he has followed up twice to make sure everything is still going good as well as helping out over the phone while we set it up at home. Thank you so much Marco!!! read more

I needed a phone fixed and they told me it would take a week. . . .a week . . . i went to another phone repair shop in gilroy on 1st st and had my phone repaired the next day smh read more

We have been here a few times and had positive experience both times. They replaced the screen on my Iphone 6s plus quickly and priced well. We also brought my husbands phone in for a charging port replacement as it was no longer charging. We were told that it just needed a good cleaning which was done at no charge. It is not often that people are that honest and helpful. He could have easily changed the port and charged us. Appreciate the honesty. We will continue to use them for our phone repair needs. read more

The staff opened early to resolve my iPhone 6 failed battery and charging port. Those items had been poorly installed by a SJ biz that has many branch offices Professionally and in a timely Manner the Gilroy store personnel brought my iPhone back to life. Very reasonably priced Great performance Highly recommend their honest no nonsense approach. read more

I brought my lap top in to be fixed because it wasn't turning on. I paid over $400 for the repair with Marcos. Marcos spent two weeks with my laptop. I had asked him to wipe it clean so it's like a brand new lap top. He did NOT DO WHAT I HAD ASKED. Instead he told me to just delete the profile on the desktop, which he did with me standing there. In less then a week I was having more issues with it. My laptop was asking me to update it, when I did my computer wouldn't work anymore or let me log in. When I brought it back to Marcos he said he would have to charge me an additional amount to fix it because it is software related. Before I would take my computer to San Jose and get it repaired or updated if needed. My experience with JB fix or Mac blow outs was same at both places their employees there kindly updated everything and made sure everything worked before releasing it back to me. Marco made me feel very uncomfortable because he was becoming confrontational instead of just taking accountability for obviously not thoroughly checking my computer and doing what I had asked originally. When I had asked for a receipt and itemized list of parts and expenses so I can show the next repair person what was done, he just gave me my money back and still was being confrontational. HUGE RED FLAG! That there told me he obviously is over charging for things and/or charging customers for stuff that he isn't really doing. Fast forward 45mins later I brought my lap top into the place I used to go before coming to robot shark/Marcos and they guy automatically knew what was going on and had said a lot of people have had the same problem it is NOT a software issue and he would update it and have it back to me tomorrow for only $95.00 As a local business owner I highly advise our community members to seek help else where. JB fix is a great local spot on first street. Robot shark is definitely NOT WHERE YOU WANT TO GO UNLESS YOU WANT TO GET A POOR JOB DONE AND FEEL ROBBED OF YOUR MONEY. Getting the job done right the first time was all I wanted. read more

These guys are outstanding. They were kind and efficient and fast to Install a new screen on my iphone that suddenly went black. Thanks guys! Karen read more

Quick, quality service in a convenient location in beautiful downtown Gilroy! They accommodated my schedule and delivered as-promised and on-time. They even sent a follow-up email a few days later to ensure my satisfaction! Recommended. read more

Really honest guys. I had a Nexus phone with some screws completely worn out. Carlos took a dig into and not only removed them but also fixed the battery for me. I highly recommend this place. read more

Robot Shark was able to revive my phone that was submerged in water five days ago. They first tried a new battery which worked. I was willing to pay the $69 but they decided to check my old battery again, just in case. It worked! They didn't insist I buy the new battery which they could've done. I walked out of this store after 15 minutes and my phone was working! Extremely nice and knowledgeable staff. read more

Got my screen fixed here and noticed afterwards that the brightness seemed to be a lot darker than before. I took it back in and he said it could just be a problem with the phone, but without hesitation said he would try to change the screen to see if it could be fixed. Called me back a couple of hours later and had the problem solved! Was very friendly and did everything he could to make sure I was satisfied. Strongly recommend. read more

I was visiting Gilroy with my friends. All the sudden my iPhone slipped from my pocket and shattered the glass. I was not in good mood. Then I looked it up on Yelp and found robot shark. They are located in the middle of downtown Gilroy with a Big shark logo outside. As I walked in and greeted with a guy's name Marco who is very attentive and hook me up with a screen protector after I repair my phone. I am definitely recommend this place to whoever need their devices to be fixed. read more

I've been coming here for about 2 years. Great service everytime. I'm glad Gilroy has a local tech service business that know what they're doing at a reasonable price. Thanks Marko and team! read more

Went to this hole in the wall due to the great reviews here. The inspection of my non-booting laptop was free, and thus I could not say no. Marco found the simple issue and I went home with a working computer! It is nice to have someone you can go to and trust they won't create work.... I will be returning with any computer/phone issues. read more

Great service! Replaced my broken screen in a little over one hour! Great job! Thanks , Marci Craft read more

Robot Shark has fixed several PCs for me over the past year or two. I consider myself technical but they are extremely advanced experts with both hardware and software. Professional, dependable. Rates are very reasonable. Great shop! read more

I went to robot shark for a laptop repair and was very happy when they not only fixed it for a good price but it was done in two days :) I also brought a tablet in that wouldn't turn on because it was damaged. They said they would see if they could fix it even though it looked bleak. But maybe a week or two later I got a call that they fixed it. Yay!! Very happy with these guys. Will be coming here from now on for all my electronic repairs!! read more

I had a really important job interview but my laptop broke down on me a day before the appointment. Robot Shark saved the day and repaired it fast and at a great price! Which really helps when your looking for work... The guys were really friendly and diligent in getting the job done right. I really recommend going here for repair, I haven't shopped for a device there yet but my friend has and she's happy with what her iPad and the price she paid. read more

Absolutely amazing !!!!! I searched everywhere for options for my iPhone 8+ the when my screen just stopped working.. I even went to Best Buy they said I might as well get a new phone .. my phone company recommended these guys to me , I went dropped off my phone & it was ready in less than an hour !!! I was so surprised!! I'm glad I found them and avoided payin hundreds elsewhere ! Happy costumer will definitely recommend read more

Robot Shark is great! Very friendly staff, very knowledgable fixed my broken iPhone screen in a jiffy. Fast service, great prices. I highly recommend them. Going back to get my laptop fixed next. read more

Passing through Gilroy with my computer messed up. And stopped by this place, dropped my computer off in the morning got it back in the afternoon. I told the guy I didn't live there and he tried his hardest to get it back the same day. If I'm ever in Gilroy with computer problems will definitely stop by again. Awesome work! read more

Went every were to get my laptop fixed and found this place called RoboShark, it turned out to be the cheapest price when I paid for it then staples or best buy, RoboShark emploreea really know there stuff about computers, turned out my laptop was having problems not with a virus but a broken burned out hardrive. They fixed my laptop and put in a 1tb hardrive, it was like brand new read more

RUDE! Had read good things about this place and was hopeful they would help when I cracked the screen to my phone. Went in and they told me they would have a screen and have it done by Monday afternoon, so I didn't go elsewhere on the weekend as previously planned. On Monday, they took my info 4 times and said they would call me for sure because they were getting the screen... No call-no screen. Finally tired of waiting, I call back and they said they have no idea when a screen would come in and I can take it to another vendor. Thanks for nothing! read more

Marco Escobar of Robot Shark, an IT services and computer repair shop in Gilroy, worked on three of my laptop computers. One of them was infected with the ubiquitous Ad.doubleclick.net malware suite and one with the fairly rare Cassiopesa.com browser hijacker. Two of the computers were running Office 2007 with Windows 7 Home Premium; one ran no Office products but had Windows 2007 Professional installed. Finally, each of the two Outlook computers, older Lenovo X61's, were so overburdened with all of their software that they ran exceptionally slowly. After installing solid-state hard drives and higher-capacity RAM, Marco backed-up the personal folder (PST) files of the Outlook computers and reloaded the Microsoft products, removing all traces of the Ad.doubleclick.net malware. He then installed Outlook 2013 and set it to sync with my Gmail account. In addition, he informed me that the very slow internet speed I was experiencing could be remedied by changing from my non-cable service provider to Charter Business. Lastly, he cleaned up the computer running Windows Professional, ridding it of the Cassiopesa.com hijacker. Marco did all of this work over a two-week period, as my needs and desired became clearer, and he did with dispatch, precision, and good humor. Moreover, he did if for a price that in my opinion barely compensated him for all his time and effort. read more

Robot Shark is amazing! My husband and I are travel bloggers who are traveling the US in an RV. We found ourselves in hot water when a can of hair spray fell out of the medicine cabinet right onto the screen of my iPhone 5s, shattering it! We called up Marco at Robot Shark and he took amazing care of us through the entire process. Robot Shark are truly professionals! The quality of their work is exceptional and quick, they had my phone fixed within an hour. We were also able to pick up extra flash charges for only $5! Amazing!! read more

I was in the need for a good I.T. company so naturally I checked on Yelp. I came across Robot Shark and since they had great reviews, I decided to go with them. I dropped off my MacBook Pro for a new upgraded hard drive and battery. He told me he would call when it was ready. In the meantime, my wife's hard-drive failed in her Mac. She went to the Apple store in San Jose. After waiting for almost 2 hours, she was told that they would need to order a new hard drive and that it would be about a week. We then dropped it off at Robot Shark and Marco repaired it in a couple days. His service was not only quicker but less expensive. Back to my unit.... As promised, Marco called when mine was ready. He came to my house to deliver the rebuilt MacBook and get me all dialed in. It's like a new machine now! I highly recommend Robot Shark! read more

I don't often have a computer problem I can't fix myself but several weeks back my 'D' drive (disc) packed up. A new, replacement hard drive wouldn't work when installed. After checking cables and a couple of other things I began to suspect I needed a new mother board. Before going thru that procedure I thought an inspection by a pro might be prudent. Not having used a computer repair shop near Morgan Hill, I checked Yelp found good reviews for RobotShark. A few days after taking my desktop in to Marcos, he called and told me the power supply had headed south. What a relief! A PS is a lot less than replacing a hard to find mother board. A couple of days later he had located a replacement PS, installed it and it was ready for pickup. The price was very reasonable and the repaired PC worked perfectly at home. On top of that, he had replaced a cable, cleaned up the cabling and de-dusted the inside of my PC. It looked like new inside & out. In short, a very satisfying experience with RobotShark. Next time I run out of ideas, these guys will be the first ones I'll call! Chuck B. read more

I message them on Fb for help, and yet without payment I got helped. Thank you alot for helping me find the solution for connecting 2 monitors in my laptop! I really recommend this place with good workers that will help you all the way. 100% come here to fix your phones and computers. Good service. Thank you again. :) read more

Thanks for explaining what might go wrong with the iPhone 6 Plus if dropped, chose to have them replace screens and both my wife and I are very happy we did, 2 iPhone 6 Plus screen replaced and had them put on screen protector's, very courteous and was done when explained, definitely recommend thanks again James & Sonia read more