Five star service...every time! We appreciate the helpfulness of their team and always get the best…read moreout of our trips to Ace. They have a wide variety of products, you know: the thingamabobs, doo-hickeys, and so many other items that we can never remember the names of (to save our lives!) Our latest find was scored with the determined help of a young man (pictured here) that stuck with us until we found what we needed to get the job done, despite our terrible attempt to describe it! Thanks to him and all the other helpful folks at Ace, We walked out with the right items to get ourselves out of a pickle for under a buck. Great price, indeed! We are happy that we have an Ace Hardware right up the street that we can trust. They always guide us in the right direction when we get the itch to start working on projects that we have no business starting without the proper tools or training to do! SMH ‍ Thanks Ace! You rock!

I am a homeowner and do minimal shopping at home improvement stores. I purchased a pair of Ace…read moreBranded gloves on Saturday morning and came to return them and buy a more robust pair (for more money per pair) as the gloves did not last 3 hours of yard work - they had holes in the glove. The young lady refused to take the gloves back because they were used. I told her I knew that as I was the one who used them. After several verbal exchanges and her picking at the shredded glove, I got upset and called her a blockhead. (Not good by me) She said I had to see a store Manager. I just returned from attempting to return the gloves and buy a better pair, and Austin, the store manager, also refused the return, and I told him I would never be back. He smiled and said goodbye. I guess at $17.00 pair of gloves is worth really ticking off a customer. It's all smiles while buying, but not when you try and return a defective pair of gloves and buy a more expensive pair. I am done shopping at ACE. I want to buy locally, but I guess the cost of acquiring a new customer is less than $17.00. The store will not suffer one bit from my choice, but it is my choice to make. Good By Ace

Broke my key on a beer bottle (dumb of me) but Jaden got me squared away in less than 5 min. He was…read morealso pretty excited at the challenge of fixing a broken key Highly recommended. Fast and friendly staff.

For being a smaller hardware store, I am always amazed that they end up having exactly what I am…read morelooking for. More times than not, I will travel valleywide and lose hope with the thought of "I'll swing by Ace and see if they have it" and every time, this far they have it. The staff are always incredibly helpful and generally assist even when I throw a "it's okay, I appreciate it" out there. For instance, on this trip, the gentleman directed me, I mentioned I took a peek and didn't see if and it was okay that I would cut my loss. He headed over and verified and found what I must have passed several times over. As far as the product? It was would have been offered elsewhere had they had it and at about the same price. In the past, I have been very fortunate to be looking for items that are on superduper clearance. Perhaps one of these days, I'll make this my first stop and spare days wasted with travel and unnecessary purchases that I am unlikely to ever return just based on the distance alone. Fortunately, Paul's is just a few mins walking distance up the street for me. Now, it's time to lock my number in, since I'll be bisiting more often.

Very poor service. Also they have a return value on anything buyer BEWARE!!!! This is un-American…read moreand not a true value. Very disappointing that Ace only looks at bottom line. 2 customers lost.

It's been almost 2 yrs since my last review and thought it might be good to update. I've continued…read moreto receive great customer service here by everyone that I come in contact with. The 2 notable ones are Tracy and Dennis. Let me start with Dennis first. They remodeled their store and now the fasteners/nuts/bolts area has been expanded and I love this. Most of the time I come it's because I need some fitting that broke or something with something I have and I don't need 100 of them, just 1 or a few. All the Ace Hardwares are perfect for this and I've never NOT found what I needed. Dennis has helped me most of the time when I come, which isn't too frequent, but maybe a few times a year. He is always very patient. Sometimes it's with a project and he offers suggestions. Thank you, Dennis. Tracy is a newer person for me from the past year. I don't remember why I came in, but he was the person to help me. He's retired from his career and just wanted to still work, but not in a high pressured career. We've had some really great conversations. He is very personable and super, super helpful. I needed to fix my dripping shower faucet and asked him for suggestions. He gave me lots of sound advice, which all of them really helped me. Unfortunately this Ace did not have the parts I needed for my particular showers, but the advice he gave was invaluable and saved me hundreds of dollars. I was able to change out the shower spout, handle, shower heads with new stuff and all by myself. This turned out to be fairly easy, so I thought why not to tackle my master bath, that had similar shower fixtures. The master bath was a little trickier, and took a bit longer, but I was able to change all the shower fixtures minus the drains all by myself without incident and everything is working great. I did this back over 3 months ago and everything still works fantastically. Tracy did advise that replacing the drains was a bit more difficult. He didn't say don't do this, but the thought of having to perhaps replace plumbing and the showers did not appeal to me. So, the drains remained. I also wanted to change out the sink faucet in the first bathroom. He talked about the hard water deposits we have and how to replace the faucet. He showed me a tool, a sink wrench, to help me loosen and get into tight spaces. My husband really was the one that went under the sink to do all this. I am grateful. This was a bit more difficult than we had hoped because whomever installed the prior faucet really glued EVERYTHING down well, which required my husband to use a DeWalt cutting tool to get the parts out. Since the first bathroom turned out well, we also did the Master Baths both faucets - replacing them. Thank you, Tracy, for your guidance and direction in this, for caring enough to be specific to empower me/us to do these repairs to our home and saving hundreds in labor and not needing to call out a plumber to do all this. Both Dennis & Tracy are true assets to this Ace Hardware location. Thank you for caring about your customers and going above and beyond every time. God bless you and the rest of the employees here.

I came in here yesterday asking about knife sharpening services and lady at the counter was very…read morehelpful. She told me that the knife sharpening guy comes in on Wednesdays and Sundays. Today, I brought my knives in (it's a Wednesday) in the morning and my knives were ready by early afternoon. To sharpen each knife, it's $1.99. Ive been in this store 3 times now and on every visit, everyone working here is very helpful and friendly. A+ customer service and got the services I need! I'll be coming back for sure!

No. You don't have it handled, manager/owner guy. You have a clueless staff (yourself included)…read moremanning the store this morning. Now, competitor big store will get my money.

2nd time in the location and although the cashiers are extremely nice, the men on the floor are not…read moreat all. The first time I went in was to get an extra key made and the experience was blah but nothing to write about.. yesterday, I went in because the framing on my garage is coming down so I wanted either glue or maybe a staple gun but wasn't sure what I needed. I told Jesse what was going on and he pointed and said, "the glue is over there" .... I had to give a black stare like WHERE?! There's a million things over there. I go to the area to look around and here comes Jesse with 3 men escorting them to what they needed and helping in great detail. As I'm looking over at them, one of the gentlemen said, "ma'am do you need help" Jesse then says, "it will be a minute" and walks away. Safe to say, I will not be spending my money in this store ever again. I'd rather drive to Tempe and visit Paul's Ace Hardware where they are a lot friendly, helpful and seems to be cheaper in cost.

Old fashioned friendly customer service. Local hardware store and so much more. They have…read moreemployee's roaming the store asking if you need help. When's the last time you didn't have to go looking for someone to help with those itty bitty tiny little thinga majig's in the palm of your hand? They have it here! Whether you need it in 4mm or 6mm, they carry it! (No idea whats a mm. but they do!) Stop by and fulfill a home project!

The staff at this store are so nice and helpful! Every time I come in, I'm checked on and they…read morealways know where items are. Its a smaller hardware store but you can check inventory on their website or the app. I always try to come here vs the bigger stores when I can.

This Ace location is the best! I needed glass cut to order and it was done quick and easy. Jesus in…read morethe warehouse was very patient and pleasant to work with. Great employee and I would recommend this Ace location to anyone. Thanks Jesus.

Great service, needed to get an o ring and replacement rubber gasket for a tub diverters spout, in…read moreand out in 5 minutes with the help of the staff.

McKay's Hardware is permanently closed per Google & appearances outside the store. Inventory has…read morebeen removed & the U-Hauls are gone.

I was in the market for a new smoker, needed pvc and salt so off to Ace! Greg, Hannah, Albert and…read morethe crew were great as always. I found everything I needed and left with a new smoker. My only problem is spending too much money there!

I went in for a battery for my key fob and they jumped right into action!…read moreI have to say it was an adventure because it seemed like no one really knew how to change it. All I wanted was to buy the batteries and leave because I've changed them before but they insisted. First time they installed them backwards so I walked out to the car and walked back in. Then a second guy got involved and he said he's pretty sure there's a piece of paper that went between the batteries since they stack but that made ZERO sense to me! Anyway, they finally got it all back together and we went out and checked and sure enough the fob was good. Now don't take this all the wrong way because they were ALL super friendly and were all really trying to help! I wasn't mad or anything, they were all fun to watch and I enjoyed my visit! Plus the batteries were priced really good AND they installed them after all, that along with the show made it a good time. In addition they had the puffed nuggets with caramel that I used to get at Rock Springs and that made for a perfect day! I give them 5 stars for this visit, I only wish I would have been able to video them all working on my fob! lol.

Needed to fix my parents sink while I was in town. I knew Home Depot and Lowe's didn't have the…read moreright part, so I figured I would journey to the closest plumbing supply store. Upon entering the store, it is very clean and organized, but kind of sparse to what I'm normally used to. When I didn't see what I needed I went to the counter. The old man behind the counter had zero personality and was absolutely no help. Strike that, he did have some personality, he was kind of a jerk. When I've gone to small hardware/craftsman stores in past, the counter guy will make recommendation for another possible store or website that I could try. They are usually quite an interesting character that seem like they could have been in a movie or sitcom as a character actor. Needless to say, I will never go back here if I need plumbing supplies in the East Valley.

The guys helped me without hesitation. They had the water filter cartridges I needed and was out in…read moreminutes!