Rite Aid, Please! train your Employees not to Lie!
I was a loyal customer to this location and used to shop here very often but that will probably change after what happened today.
First of, I don't like returning or exchanging my purchases. I fully understand it is a hassle both for me and the staff (even though it's part of their job) and I have never done that here before.
Today I came in with a purchase I bought few days ago (the date of my 1st review for this location). The item I wanted to exchange but I didn't keep the receipt because I had No Intention to bring it back. However the quality of the item wasn't as I expected so for the First time I decided to bring it back to Exchange for something else that will work for me.
I carefully researched and read through the Rite Aid return (without) receipt policy a day before I bring back the item. Today when I came in for my exchange, Annie was the staff at the counter told me "We can't do return or exchange without a receipt". I recognized that she was the same person who helped me few days ago with this purchase, I thought she might have forgot so I kindly asked again and explain to her that I just simply wanted an exchange. Still, she shakes her head and said no, and looked at me like I'm a criminal. At this point, Myself as a customer Had to explain to a Rite Aid employee about their policy. I stood their with people in line waiting behind me trying to explain to Annie how return/exchange without a receipt policy works.
The staff gave me a very negative stare but finally gave up and decided to give me an Exchange. Problem did not end here, the item I bought was 7.99 as Regular price, and it was On sale for 6.79 as a Sale price (was what I paid) so I was expecting to get around the same amount back but no,I only got back 3.49, where did that random number even came from? Not that I'm bragging about a $3 but that wasn't even close to what I paid for. Didn't want to waste my time so I just accept the amount as is for the exchange and pay out the difference.
I have never expected such a horrible customer service came from this location, but I guess I was wrong. I fully understand when someone who's just trying to do their job but Lying to your customer about the Store policy, giving a loyal customer a hard time and making them feel like a criminal isn't a right thing to do is it? Would I consider going back here again after such a negative experience? No definitely not! and most importantly I would never recommend a place where they have such bad customer service so no one else will have to fall in a situation where I was in today. read more