I had a really positive experience at CVS thanks to Mary who went above and beyond to help me. She was incredibly kind, and genuinely helpful. As soon as I walked up, she greeted me with a warm smile and made me feel comfortable right away. What stood out the most was Mary demonstrating this positive attitude with an elderly woman as well. CVS is lucky to have someone this attentive and caring. read more

Employee: Hispanic male - bald, glasses, tattoos on his arms I needed the codes for the bathrooms for both myself and my gf. So while he was checking out stuff for a customer, I said "excuse me, what's the code for the mens and womens' restroom". He responded w/ a stern tone (as if I'm bothering him) "just give me ONE SECOND." So I waited and when he was done, he did not even acknowledge me, ignored me, and proceeded to say "next person in line...". All I asked were the codes, not asking u to go out of your way or anything. I understand if u were helping w/ that one customer, but after that, u still didn't give me the codes. What, are u expecting me to wait for to check out w/ everyone in line?! Totally unacceptable. I will never come back here again. read more

This CVS location has not improved. What's the purpose of scheduling a vaccine appointment when they don't follow the time!?!?! My time is just as precious and for them to assist another patient while the line for the vaccine is just as long as the pick-up is intolerable. read more

CVS Pharmacy - Never lending long lines. - Drugstores Near Me - Alhambra, California

Getting worse. Long long lines. Now you can't even call. You have to leave a message. The personnel I think are trying very hard, but the short staffing and the phone policy make shopping here less than a great experience. That said the friend of the store offers great coupons on general merchandise but the pharmacy is far from ideal. I'm thinking of switching to a private pharmacy. read more

If you need to pick up medication, just choose another location. It is the worst medicine picking up experience ever for me. The pharmacist whose name Henry Huynh is super unprofessional, impatient and rude. And I had filed a complaint about his unprofessional behavior. I can not believe such a unprofessional person can be the manager of this pharmacy. But when I checked the ratings here ,I found it is even lower than google. It is not strange anymore to me. Ipsa res loquitur! Ipsa res loquitur! Ipsa res loquitur!! read more

Oh my this place is very clean and all pharmacy people ar the best . I've been coming here for years always the best service by phone in person . They just have all you need near by for aches and pains . Cool pharmacy thank you guys all for the great service by phoneor in person . read more

It was a very infuriating experience. Considering that their staff provided me with some assistance at the end, I am still willing to give it 2 stars. I have never seen a pharmacy that doesn't allow me to use a cart to transport heavy items to my car. I explained that I couldn't carry it myself, but their attitude remained indifferent. As a petite woman, I had to carry the heavy items to the parking lot. Their attitude was really rude, making me feel very embarrassed. read more

Came here today and the date is July 28, 2025 and the time was 5:54pm. And we brought some snacks and drinks to use our monthly extracare pass which is we can use up to $10. And our cashier happened to be a trainee I assume. And for some reason this young Asian girl only scanned the drinks price which it's 2 for $5. And didn't completely put in and scanned the chips that is 2 for $8. And she said we can't use our extracare pass because our total is only $5? When it's suppose to be total of $13. So once we use the extracare pass which is -$10 so our total should be $3.00. And she also randomly scanned a used coupon? And she rudely asked me, do I speak English? And we explained the situation to her multiple times and she finally used a rude tone and said " whatever! You wanna use the coupon? Your total will be $0.11? Why would you scan a used coupon? Luckily the supervisor saved the day. This young Asian girl need more supervision otherwise this can happen to other customers. read more

The pharmacy department is completely rude and they don't call back, also they input your info incorrectly which then means you have to wait longer to get your medicine. read more

I had a headache this evening and I came to this CVS to buy Tylenol and Advil. So I went to the pain relief aisle and all the brand name pills were locked up on the shelf. My concern with this situation is that no one ever comes when you push the button for customer service in aisle- "blah blah". So I patiently waited and no one came. I grabbed the CVS brand and went to fall in line. That's when I noticed the long line. There were some customers that had questions and interrupted the cashiers. Simply put, there were not enough employees. read more

I am Uber Eats driver. Today I am shopping for customer Covid test kit and other stuff. I am into cvs, I saw one employee I show the Covid test kit picture asked him, where find tthis ,he saw Covid test kit picture then he yelling me Away from him 6ft he said he didn't want to sick, I explained I shop for uber eats customers I am not sick , I still explain to him, but he still yelling me don't shop this store let me leaving. Store. so wired employe, I saw him different customer very closed. After I went to different 816 Alhambra cvs shopping , this CVs employees very nice I show the picture them they told me where is it ,also the with me together find stuff, I told him I am not get Covid , he said it's okay, they don care , so nice, but here employe how to work for service job in store I don't know who is manager here . You should new training employe. read more

Don't go to this pharmacy. When I was checking out there was an elderly couple in front of me. The cashier kept trying to speak to them in English. They were non English speakers. I offered to translate he looked at me and he didn't didn't say anything. I translated anyways. Then I learned they have Chinese speaking staff. Why did you get them in the first place??? They were asking about the other meds and had questions..I told the guy that and he just said they can go down to consultation side after they pay. Finally he went and got someone who spoke Chinese. Why not do that in the first place to save everyone time? And more importantly to help the elderly couple. He Repeating yourself over and over in English. It isn't going to change their ability to comprehend. Then when I went to pick up my meds I had qs. One med wasn't approved and he told me the wrong name of the med. He told me ...I think it was this med. Well I mean you can look it up. But nope. At this point he has not let me even look at which meds were approved. He didn't know why they were not approved and didn't know how it worked on the approvals or why it wasn't approved. He just guessed. Literally said it might be because you need prior authorization. Ok seriously? How do would I know? Very disappointed in this experience. Ok I get you don't always know the answer but no courtesy here. No you will have to call you doctor or you can ask the pharmacist. Just an I don't know. I'm changing back over to the one on main Street it's much further for me but their folks seem better trained. read more

This review only pertains to the pharmacy and not the retail aspect. From my experience with other CVS pharmacy, this is the worst. This CVS operates differently and has a "lunch break" closing period, where all the staff leaves for lunch. There is no one to talk to and the gates are shut down. Other CVS has overlapping lunches where employees take breaks, which is more efficient. The employees do not provide any positive customer service and will speak to you in a grumpy manner. Oddly enough, they all wear masks, but do not wear any protective Eyewear, which defeats the purpose of utilizing PPE as viruses can be airborne. It is very difficult to understand what they are saying through the mask as it is muffled and there is a plastic protective barrier between you and the employee. If you use the app or receive notifications, be aware your prescription may not be filled and you have to wait a minimum of 15 minutes. Overall this CVS pharmacy lacks in positive customer service and is severely poorly managed. The only plus is that the employees speak different languages, but comes exceptionally short performing as a real pharmacy. read more

Going to a drugstore I always expected to pay full price until CVS came along with their $5 / mo membership. With that membership they refill your account with $10 to spend on anything. Plus every month there are a ton of coupons to get your everyday commodities (cvs brand and non cvs brands like diapers, mouthwash, snacks) that can make your total bill knocked down by 20% or more easily. read more

Went to pick my med and could not help over hearing the loud conversation that the technician is having on the other register. The lady who helps me said, the lady who came to pick up her med is old and could not hear, so she has to be loud (more like yelling). I really doubt that cuz she looks confuse of how to use the cvs website. Her English is also broken. The technician sounds very rude in my opinion and I believe the other five customers felt the same. Both technicians also have long fake nails with quite fancy designs. Hope they are not filling my med!! Think I might need to change to different pharmacy. read more

Staffs are very friendly and helpful They greet every single customer and very knowledgeable on their products read more

Today I was at this location picking up photo magnet. The picture was cropped a bit off. The courtesy clerk Thomas was very helpful and friendly and offered to redo that 1 picture on the spot. I was very pleased abd thanked him for his customer service. Often days people may not go the extra mile. Thanks again Thomas! read more

I didn't shop here but I did walk in and lose my wallet in the short amount of time I was in there! I will say though..... I called about 6 hours later and Thomas answered the phone with the best attitude and found my wallet and saved it for me. Shout out to Thomas! You're attitude is the best!! That's management material. read more

Painful and bloody flu shot. The staff were very helpful. The pharmacist, however, did a lousy job at giving the flu shot. I've been taking flu shots every year (and covid shots earlier this year), and I would not have complained about the pain if it wasn't 5 times worse than any shot I had ever received. Still, I thought it was in my head, until I took off the bandaid a couple hours later. I had never seen so much dried blood on a bandaid after a vaccine shot. I showed my fiancé and she was shocked at the amount of the blood too. read more

Hate this place so much the pharmacy is the slowest ever come in after work and there are more than 20 people waiting to just pick up. They only have one person working the pick up window. This will be my last visit. And the check out in front of the store is also slow. read more

Went to drop off a package for UPS pickup. Staff was very nice and efficient. Plenty of parking spaces in lot shared with other stores and market. read more

do not recommend this cvs... drive a little bit more and go to another cvs or target near by. customer service is bad. rude manager and sales associate service here is bad. i hope upper management see's this . read more

I don't recommend ever going to this location. I'm a first time college student attending school close by, wasn't feeling well and after speaking with my mom I decided to go purchase some medication. I took an Uber and FaceTimed my mom so she could help me and tell me what medication I should buy. I must have been talking to my mom for maybe 10 minutes, also I had my AirPod in my ear so no one could hear my mom. I hung up with my mom and went to get a basket, when I was approached be a hispanic male employee. He asked me to leave the store. I asked why and he said he had gotten complaints about me. I asked what complaints because I did nothing wrong (I wasn't feeling well and all I wanted to do was get medication and go back to my dorm). He didn't want to inform me of the complaints. I asked if I could purchase my items and he said "NO". I was not going to argue so I left and called my mom to inform her of what had just happened. I ended up taking another Uber to Target. I purchased my medication and a few other items at Target and took another Uber back to my dorm. My mom called corporate just to have corporate call this location and have the store manager give her a call to assure her no one at that CVS would ever ask someone to leave. The manager kept on assuring her I must have gone to a different location but my mom had my location and knows exactly where I am all the time, and I have my Uber history. Bottom line, I felt discriminated because: 1- I am a Hispanic female and 2- my sexual orientation is very noticeable. I would not recommend this location to anyone. Avoid any discrimination and go to Target!!!! read more

If I could give 0 stars I would. I double-checked with my doctor who confirmed sending the prescription to this location but they just denied having it and were unable to give me the very desperately needed medication. Try another location if you are trying to get prescription medication. read more

I come to this CVS on the way to work in the morning. This store opens at 8am and not busy at that time. The aisles are clean and they vacuum their carpet. The cashier is always friendly and helpful. I usually pick up snacks or stuff on sale. P.S. best to sign up for rewards card to get coupons and collect points to get free cvs cash. read more

Conveniently located, easy in-and-out, lots of parking. Store was clean and layout was pretty standard. Prices completely typical. Low rating because I was one of two people in the place, it took the clerk FOREVER to ring up a few items of the woman in front of me, and in the five seconds between the person in front of me walking off and me stepping forward five feet to the counter, the clerk started putting price tags on a pile of items on the counter... and kept doing it when I walked up... for about ten seconds. I can understand if it's Christmas Eve and the place is a mess... but REALLY? You're going to make me wait for you to tag items when I'm the ONLY customer in the place except for the one walking out the door? Then rang me up with no eye contact, greeting, nothing, and went back to price tagging merchandise. Seriously; I know you're not hiring people out of charm school, but basic human conversational skills and etiquette, at perhaps a second grade level, would be a GREAT start. read more

The supervisor or manager here named ANTHONY was most rude and unhelpful. He went out of his way to not assist me when his online order system was not working. Then he wouldn't honor the online price so I could buy the item in-store. He had the worst attitude and refused to do anything at all to help. I don't know where this guy got his training from, he desperately needs additional training on what customer service is. read more

This was from a few years back, and I really hope they changed their manager there. A few years ago they had this weird policy to leave your bags next to the counter, and rather putting it inside the counter, they put it outside next to the counter. I get that they're afraid of thieves putting products into their bags, but what about the normal customers? When the cashiers are busy won't the bags get stolen too? I suggested to the employee to put our bags inside the counter but they said they won't do it which was weird. My friend suggested to stay back and watch our bags and the employee got frantic. The manager came over and allow us to take our bags. The next time I came to buy a toothpaste, the manager remembered me. When it was my turn in line, the manager suddenly grabbed his phone and started tapping numbers into it and singing some weird shit song and then patting employee's on the back as if they were homies. They did not look friendly. Basically he was avoiding helping me at the counter. When one of his employees helped me, he went back to helping the next customer. I have never seen such an appalling behavior from a manager, and someone at his age. It was like watching a six year old acting on a grudge because someone suggested something he did not want to hear. What are you going to do to the next customers who gets on your nerves? You're in a workplace, not at home. read more

I used to avoid coming to this location since the past year because of the horrible cashier which was this white woman. She was rude, and especially impatient with elderly customers. If you couldn't speak English, forget it. She was rude to Asian and Hispanics alike. I came in today and was helped by Alma and she was absolutely pleasant and helpful. As I waited in line, I noticed how she was so nice and patient with the elderly checking out too. If they couldn't hear her the first time, she simply increased her volume in a friendly way and made sure they understood her. Alma deserves recognition for making CVS a welcoming place again. I'm happy to hear that the rude cashier is no longer with this location! read more

This CVS is just OK.. Sometimes the casher can be rude. Its like they don't enjoy working there. Overall this CVS is very huge and there's a pharmacy way in the back. Its in a small shopping center but you will not have any trouble finding a parking spaces. Its shared with a supermarket and some restaurants. read more

Not sure why this place has a low number of stars. But I've been coming here for years! I'm talking about since this CVS was Savons Drugstore. I always have my doctor send my prescription directly to this CVS location so that my meds will be available when I get there (and I won't have to wait). Also, you can sign up for text message notifications if you need refills. The store is going through some remodeling so beware, aisles and sections are not like before! read more

Been coming to this CVS for years (grandparents used to live across the street). Overall it's okay here. It's clean, the workers are nice. I would come back. :) read more

Wait time is horrible. Turned in my prescription around 12:30. I was told that they had to call the physician to verify the medication written on the prescription. Was told to come back at 2:30 and that the one they had to verify might take a little longer. I told them no problem and that I was going to return later. So, I head off to to gym and came back at 2:30. Got one of my medication and of course, I had to come back for the other one. So it is now 5:00, I call CVS back and they told me the physician never picked up. They told me to call the physicians office, and so I did. THEY told me they never got a call from CVS. Called CVS back and they said they would try again. Now, I'm standing in line to pick up my medication with 2 people ahead of me with one person behind me. Waited for about 15 minutes just to grab a prescription because apparently, there is only one pharmacy tech at the pick up station during rush hour. By the time I was called, there were about 4-5 people behind me. They either need to work faster or get more people to work at the pick-up counter. I've been to other CVS, and I never had this problem with the wait time and prescription issue. read more

Please don't assume that I speak Chinese, JUST BECAUSE I AM AN ASIAN. The lady Sharlene, a Pharmacy Tech, keep talking to me in Chinese, that I clearly told her I don't speak her language. I feel very uncomfortable that keep telling her the same thing while I am having 103 fever, ( and she said she doesn't care, whatever situation I am having) and still try to figure a way to communicating with her. Just please make easy on patient... its really not cool at all. read more

CVS Pharmacy - Dirty dirty... - Drugstores Near Me - Alhambra, California

Very friendly staff! No wait while picking up a ups order. Very cool inside as well on a very hot day.

This rating is for Alma M. She works very quick and processed my transaction at the counter with courtesy and smiles. I do not leave a lot of feedback, but I felt the need to do so just for her! On a side note, the store is clean & organized, which is why I always prefer to come back here. read more

Very large CVS with a lot in stock. This is my favorite CVS location in this neighborhood.

I'm not happy with my shopping experience in here. In my both visits, the customer associates quite impatient and rude. I have joined CVS reward program for many years, the associate always can find my account through my card or phone number. Today, the guy told me he can't find my account with my card. Second time, he told me he sent me a digital receipt. Ended up, he had entered a wrong phone number. He told me to come back for the receipt and reward bucks. I remembered in the beginning, the card would able to load reward buck itself. I felt like I need to waste time and gas to come back-and-forth just for a simple purchase and their customer loyalty rewards. Anyways, I think CVS employees can have better customer service in general. read more

Had to call corporate and file a complaint on the manager CHAE! Told me that I can't redeem a rain check at their store and he can't honor my rain check. Also said that the store who made the rain check shouldn't have done it and that they're wrong. Wtf!!! Who are you to say on how to redeem a rain check! You don't own the store and can't make up your own rules! Corporate told me that the complaint has been filed on him and that the district manager will contact him. Hope he gets fired!!! Corporate also told me that rain checks can be redeemed at ANY CVS that has the items in stock! I advise everyone who had to deal with him to call corporate and file a complaint against him! Teach him a lesson!!! read more

The worst pharmacy in the world, not only will they take 1 hour to get any medication filled, and no public bathroom! So how do you expect me to wait for this long without being able to go to the restroom! After being uncomfortable and in a rush to get out to pee, they still asked me if I want to donate to lung cancer donation! Never again! Some pregnant lady was getting some medication and the pharmacist refused to fill it because she considers it not safe. The lady explained to her that her doctor is aware and prescribed a small dose! The pharmacist said she doesn't agree with the Doctor and told her to to go elsewhere! read more