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Recommended Reviews - Rite Aid

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Mary L.

This pharmacy is constantly giving me the run around about prescriptions with pharmacy reps consistently offering conflicting and contradictory guidance. Sometimes they accept goodrx... sometimes I'm told "we don't participate, or we only selectively participate and its been that way for years." Ok... Sometimes i get my requested text for refills, sometimes i don't. The best was last month when I called to make sure my refill for a daily prescription medication would be processed, which they already have on file and are expected to automatically refill, and was told "well we're just really busy today so you may have to wait until tomorrow." WHAT? Today when I called to check in on my monthly refill i was told its not due until tomorrow... upon asking a pharmacist named Eileen what date the med. was filled last month, she verified that it IS actually due today, but rite aid was out of stock with the medication and id have to wait until tomorrow... so which is it? Am i really a day early? Or is rite aid just behind the 8ball? When i politely pressed, she told me I'M really supposed to call a few days in advance if i want my meds on time, which also contradicts what other reps have advised (don't call ahead its not due yet...). The reps attitude that followed was the icing on a very dry and tasteless cake... and is every reason i have previously switched other medications to another pharmacy. Today, rite aid has officially lost my business... I'm a 2x childhood cancer survivor who works in healthcare and has spent her life navigating our broken system... i don't have time for belittling attitude from a pharmacy that doesn't know its patients, or its company policies, from a hole in the wall. To conclude, i just got the below text, one stating medication is out of stock, followed by a text a few min later saying the med. is ready to pick up... rite aid! Can you please get it together!

Black cherry and chocolate mint!
Sarah H.

They've always been the place where I get my prescriptions filled. The last 2 years, we've gotten our flu shots here. I am confident in their pharmacy staff. Since my grocery store left (sniff, sniff) and now that we live within walking distance, it's become more of a Quick-e-mart for us. We drop in to get snacks (when the kids have a no-school day), milk and love their buy one get one or discounted cereals. We also shop for most cosmetics, batteries and cold-remedies here. Let's not forget the Thrifty ice cream! The store is always clean and the staff is always friendly. PLUS I love that they have the Plenti points reward system and since my phone bill is on the same network, I get tossed money to spend at the store every now and then. LOVE IT!

Here is the cashier embarrassed regarding the Rite Aid return policies
Erik The Artist 1.

On 10/25/2020 I went to Rite Aid 1720 Aviation Blvd. in Redondo Beach to pick up my prescription and return a few items. I spoke to Nassir the pharmacist (who knows me very well as a customer over the last 8 years) while picking up my medication and that I needed to return the reading glasses I bought from him a few weeks ago and some vitamins my mother bought for me that I already have. He told me I had to go to the front cashier to return the items. The front cashier said I needed a receipt to return the items and I explained I pick up the glasses from Nassir a few weeks ago, he'll remember because I made a whole issue how I needed readers at 2.25 and I bought 2.50 and told him they probably won't work and how it's a hassle Rite Aid doesn't carry the full line of magnification readers. The other 2 items I explained to the cashier where purchased by my 81 year old mother with Alzheimers at the Rite Aid on 401 N. Pacific Coast HWY in Redondo Beach. My mother shops there 3-4 times a week with her roommate and the entire store there knows my mother. My mother spends $100's a week there and I'll give you her Rite Aid Locality # if you like to look up her shopping patterns. Again, my mother has Alzheimer's, she likes to buy things for me and sometimes buys the same things for me, thus we need to return them. Sometimes we have a receipt, but most times she can't find it or threw it away. So on this day 10/25/2020 I wanted to return to bottles of vitamins my mother bought last week that I already have. The cashier told me that I can return the items, but not at full value without a receipt. I asked what the restocking fee was and she asked me to scan my driver's license to determine the value of return. So I did and she said the glasses would be a refund of $5 and put on a gift card. I told her that's crazy, glasses where almost $20 and she can go ask Nassir the pharmacist for confirmation I bought them there a few weeks ago. She said she can't do that and would need to get a manager, so she paged a manager. Sunday afternoon 12:00 pm, super quiet in the store, maybe only 2 other customers in the entire store and there is NO MANGER coming. The cashier pages the manager a second time and again after several minutes there is no manager. I have now run out of time, patience and energy and I told the cashier I need a full refund on a gift card for these 3 items and left the store leaving those items and forgetting my medication. Please advise when my gift card is ready for pick up for the full value of these returned items pictured below.

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4 years ago

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Pam F.

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8 years ago

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8 years ago

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6 years ago

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6 years ago

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13 years ago

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8 years ago

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9 years ago

The pharmacy here is slower than the DMV, do not go here if you have any plans for next couple days.

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6 years ago

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6 years ago

Ann and the other pharmacists here are fantastic. They are knowledgeable and work hard to help customers get what they need.

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11 years ago

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6 years ago

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Audrey B.

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9 years ago

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8 years ago

Inside is nice and clean. Outside lights are out and needs to be fixed. Had a hard time finding it at night.

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8 years ago

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10 years ago

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7 years ago

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13 years ago

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9 years ago

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10 years ago

Hard to find the special k. But easy to find other stuff. Dry dog food infected with moths. Gross.

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10 years ago

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15 years ago

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10 years ago

Modernized and revitalized. Attractive layout is much more inviting than in the past. I prefer it over cvs and Walgreen.

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10 years ago

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8 years ago

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Ask the Community - Rite Aid

You might also consider

Premier Family Pharmacy - Cute waiting area

Premier Family Pharmacy

4.8(59 reviews)
2.8 mi
•$$

Switching to Premier Family Pharmacy has been a breath of fresh air…read more I used to use big box pharmacies (think Rite Aid and later CVS) and finally threw in the towel after experiences getting refills or new prescriptions left me in tears on multiple occasions. I should have switched years ago. At this Pharmacy, the owner knows me by name. He always picks up my calls (or if I hit voicemail he immediately calls me back). He proactively calls me about medication refills. He calls my doctors (and doesn't lie about it like CVS does). Every conversation is filled with "thank you" and "I appreciate your choosing us." My medications are ready hours after my doctor prescribes them. Payam treats his clients like royalty and switching to his pharmacy has decreased my stress levels. The big brand pharmacies don't care about you or your business. I think that when you need medication quickly and safely it's important that someone does care. I'd urge anyone reading this to switch to their local small pharmacy and, if you live or work around Torrance, this pharmacy is a particularly good one!

Always 5 stars for Payam!! He is the best! I have Kaiser insurance now, so I have to use that, but…read moretoday I was unsuccessfully searching for a suture removal kit, and he was just as helpful and professional as always! He led me to the right place and fixed the problem without hesitation! I would highly recommend him and Premier Family Pharmacy all day long!!!

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Premier Family Pharmacy
Premier Family Pharmacy
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CVS Pharmacy

CVS Pharmacy

2.7(59 reviews)
2.3 mi
•$$

This is a nice store and a good pharmacy. But I've noticed that patient confidentiality is a luxury…read morenot afforded. For example, today an elderly lady picked up several medications while 6 other people were waiting behind her in line. The cashier had her give out her name and date of birth three times, and the name of her doctor, and her insurance information. The pharmacist was called over for a consultation (which should have been at the "consultation counter) and went over her medical condition and how to take the medication. All of us on line were appalled that this information was being divulged so publicly, especially in these days where identity theft is so rampant. I spoke to the same pharmacist later and voiced my concern and his response was to speak more softly next time. But I made it clear conversations like his (and the cashier) should be considered confidential - period. Other than that this isn't preferred CVS and I go there all the time.

Don't go to the pharmacy here. They will make up stories at their discretion and waste your time…read more They refused to fill my prescription after at least a year of me getting it here. I was able to fill it online, then when I went in the following day, they acted like I was crazy and said it never existed. When I pushed them, they agreed it actually did exist, but apparently it expired a few days before. They accidentally used a more recent prescription to refill a few months ago and let the older prescription run out and expire (6 months). Then when I paid $200 to have a telehealth appointment to have a new prescription sent in, that day, they then told me they would not accept the good RX card on a controlled substance. That's not a law in California or with CVS just "their location." I've called around to every other pharmacy and they said of course they take good RX card for any prescription. Just go to Ralph's, Walgreens, Costco literally anywhere else but this place. They are incompetent liars fabricating stories and discriminate.

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CVS Pharmacy
CVS Pharmacy
CVS Pharmacy

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Rite Aid - drugstores - Updated May 2026

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